Draft_QASP.pdf

Draft Quality Assurance Surveillance Plan

Evacuation Planning and Operational Support for Motor Coach

This Quality Assurance Surveillance Plan (QASP) describes how government personnel will evaluate and assess contractor performance. The QASP is based on the premise that the Contractor, not the

Government, is responsible for managing and ensuring that quality controls meet the terms of the contract. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

This QASP has been developed to evaluate Contractor actions while implementing the Performance Work

Statement (PWS). It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Performance Requirements Matrix (PRM).

Definition of Terms in the PRM:

Minor deficiency is any error in the deliverable product resulting from clerical or administrative errors.

Major deficiency is any error that would cause the deliverable product to be determined unacceptable.

Non-Compliance is an outcome that does not meet the requirements detailed in the Contract and

Task Order

Performance Requirements Summary Matrix

Performance

Objective

Standard

Acceptable Quality Level

(AQL)

Monitoring Method

Incentive/Disincentive

Sub Task 1-A1 (CONPLAN) and 1-A2 (OPLAN)

Draft deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.

Draft deliverable(s) shall be submitted by the due date(s) set

100% compliance 100% inspection of deliverable(s)

If all draft deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating as long as the final deliverable(s) are also submitted on time.

Final deliverable(s) shall be submitted by the due date(s) set

Final deliverable(s) shall be submitted by the due date(s) set

If all final deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.

Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical

Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical

100% compliance 100% inspection of deliverable(s)

If no deficiencies or non-compliance are found and final deliverable(s) satisfactory meets 100% of all technical requirements detailed in the Task Order, the requirements detailed in the Task Order.

requirements detailed in the Task Order

Contractor shall receive rating of “Very Good” or higher in CPARS under the Quality rating.

Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 10 business days unless otherwise specified in the Task Order.

If deficiencies and non-compliance are not fixed within 10 business days, or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Identify key stakeholders needed to participate in the planning process

Correctly identify key stakeholders needed to participate in the planning process

95% compliance 100% inspection of deliverable(s) by COR and site monitoring by the COR or COR representative

If deliverable falls below 95% compliance, the contractor will receive a rating of “Marginal” or less in the CPARS under the Quality rating

Sub Task 1-A3 Market Survey of Motor Coach Availability

Market Survey(s) shall be submitted within 48 hours of Task Order issuance or by the date(s) set forth in the

Market Survey(s) shall be submitted within 48 hours of Task Order issuance or by the date(s) set

Order deliverable(s)

If any Market Survey is not submitted on or before the due date, the Contractor will receive a rating of “Unsatisfactory” in CPARS under Schedule Rating.

Market Surveys shall include number and location of preferred motor coach type, passenger capacity, and time required to conduct operations.

Market Surveys shall include number and location of preferred motor coach type, passenger capacity, and time required to conduct operations.

If any Market Survey does not contain the necessary information identified in Sub Task 1- A3, the Contractor will receive a rating of “Unsatisfactory” in CPARS under Quality Rating.

Acceptable Quality Level

(AQL)

Monitoring Method

Incentive/Disincentive

Sub Task 1-A4 Pre-Hurricane Season Annual Strategy Assessment Meeting

Contractor shall conduct the meeting to address the requirements detailed in Section 1-A4 of the PWS effectively.

Post meeting evaluation survey on the effectiveness of the conference

70% of the participants finds the meeting to be effective based on the surveys collected

Average of all surveys collected will be measured

If 80% of the participants finds the meeting to be effective based on the surveys collected, the Contractor will receive a rating of “Very Good” or higher in CPARS under Quality Rating.

Acceptable Quality Level

(AQL)

Monitoring Method

Incentive/Disincentive

Sub Task 1-B Training

Draft Training Package deliverable(s) submitted by the due date set forth in the Task Order

Draft Training Package deliverable(s) submitted by the due date set forth in the

100% compliance

100% inspection of deliverable

If all draft Training Package deliverable(s) are submitted on or before the due date, the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.

Final Training Package deliverable(s) submitted by the due date set forth in the Task Order

Final Training Package deliverable(s) submitted by the due date set forth in the

If all final Training Package deliverable(s) are submitted on or before the due date, the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.

Final Training Package deliverable(s) shall contain no deficiencies or non-compliance, and Final Training Plan

Final Training Package deliverable(s) shall contain no deficiencies or non-compliance, and Final Training Package deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order

If no errors or non-compliance are found, the Contractor shall receive rating “Very Good” or higher in CPARS under the Quality rating.

Contractor shall fix all errors and non-compliance at no additional cost to the Government within 3 business days unless specified in the Task Order.

If errors and non-compliance are not fixed within 3 business days or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Training shall effectively educate participants.

Training evaluation survey on the effectiveness of the training

70% of the trainees finds the training to be effective based on the surveys collected

Average of all surveys collected will be measured

If 80% of the trainees finds the training to be effective based on the surveys collected, the Contractor will receive a rating of “Very Good” or higher in CPARS under Quality Rating.

Acceptable Quality Level

(AQL)

Monitoring Method

Incentive/Disincentive

Sub Task 1-C Exercise

Deliver a Table Top, Functional or Full- Scale Exercise accurately addressing the tasks identified in the OPLAN

Deliver a Table Top, Functional or Full- Scale Exercise accurately addressing the tasks identified in the OPLAN

100% compliance with the State OPLAN for evacuation

100% inspection of final deliverable(s) by

COR. 100%

monitoring of conference by COR or designee

If deliverable is not accurately address the tasks identified in the OPLAN, a rating of ‘Unsatisfactory” will be assigned in the CPARS under the Quality rating category

Final Test Plan deliverable shall contain no deficiencies or non-compliance; and final Test Plan deliverable shall satisfactory meet 100% of all technical requirements detailed in the Task Order.

Final Test Plan deliverable shall contain no deficiencies or non-compliance; and final Test Plan deliverable shall satisfactory meet 100% of all technical requirements detailed in the Task Order.

100% compliance 100% inspection of deliverable

If no errors or non-compliance are found, the Contractor shall receive rating “Very Good” or higher in CPARS under the Quality rating.

Contractor shall fix all errors and non-compliance at no additional cost to the Government within 3 business days unless specified in the Task Order.

If errors and non-compliance are not fixed within 3 business days or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Acceptable Quality Level

(AQL)

Monitoring

Sub Task 2-A1 Activation

Deploy to designated locations within 24 hours of Task Order issuance or Notice to Proceed.

Fully Deployed to designated locations within 24 hours of Task Order issuance Notice to Proceed.

100% deployment of all personnel stated on the task order within 24 hours of notification

Random monitoring by COR or designee

If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Schedule rating category.

Provide overall fleet command and communication services for activation within 24 hours of Task Order issuance Notice to Proceed.

All command and communication services for activation must be operational within 24 hours of Task Order issuance Notice to Proceed.

100% compliance Random monitoring by COR or designee

If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.

Acceptable Quality Level

(AQL)

Monitoring

Sub Task 2-A1 Central Dispatch Operations

CDO will maintain continuous communication with

CDO will maintain continuous communication with

100% compliance Random monitoring by COR or designee

If performance objective is not met a rating of “Unsatisfactory” will be operation centers and their staff assigned to the operational sites in accordance with Task 2-A1 of the PWS operation centers and their staff assigned to the operational sites in accordance with Task 2-A1 of the

PWS

assigned in the CPARS under the Management rating category.

CDO shall perform all tasks detailed in Task 2-A1 of the PWS

All tasks detailed in Task 2-A1 of the PWS shall be performed in accordance with the Contractor’s proposed methodologies to carry out these operations.

100% compliance Random monitoring by COR or designee

If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS

Acceptable Quality Level

(AQL)

Monitoring

Sub Task 2-A2 Adaptive Planning and Crisis Action Planning

Develop and/or update to meet specific planning objectives and criteria established in the Task Order

Develop and/or update to meet specific planning objectives and criteria established in the Task Order

100% compliance 100% monitoring by COR

If performance objectives and criteria in the Task Order are not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Quality rating category.

Final deliverable submitted by the due date set forth in the Task Order

Final deliverable submitted by the due date set forth in the Task Order

100% compliance 100% inspection of deliverable by

COR

If all final deliverable is submitted on or before the due date, the Contractor will receive a rating “Very Good” or the Schedule rating.

Acceptable Quality Level

(AQL)

Monitoring

Sub Task 2-A3 Operational Sites

All operational staff deployed shall manage and operate their assigned field sites

All operational staff deployed shall manage and operate their assigned field sites

100% compliance Random monitoring by COR or the designee

If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.

All Operational Sites identified in Task 2-A3 of the PWS shall adhere to all standards detailed for the particular Operational Site

All Operational Sites identified in Task 2- A3 of the PWS shall adhere to all standards detailed for the particular Operational Site

100% compliance Random monitoring by COR or the designee

If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Quality rating category.

Sub Task 2-A4 Fleet Management

Provide accurate and timely information to the fleet of motor coaches and Contractor staff

Provide accurate and timely information to the fleet of motor coaches and Contractor staff

100% compliance Random monitoring by COR or the designee

If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS

Ensure fleet management task are successfully performed in accordance with Task Order requirements

Ensure fleet management task are successfully performed in accordance with Task Order requirements

100% compliance Random monitoring by COR or the designee

If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Quality rating category.

Ensure that motor coach drivers and their vehicles comply with required U.S.

Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA) guidelines

Ensure that motor coach drivers and their vehicles comply with required U.S.

Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA) guidelines

100% compliance Random monitoring by COR or the designee

If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Quality rating category.

Standard Operating Procedures shall update procedure appropriately when federal or state requirements change in respect to Sub Task 2-A thru 2-B, and shall be accurate

Standard Operating Procedures shall update procedure appropriately when federal or state requirements change in respect to Sub Task 2-A thru 2-B, and shall be accurate

If the Standard Operating Procedure address is up-to-date and accurate, the Contractor will receive a rating of “Very Good” or

Quality Rating.

Acceptable Quality Level

(AQL)

Monitoring

Sub Task 2-B Deactivation

Deactivate operations by the designated date and time established by the Task Order

Deactivate operations by the designated date and time established by the Task Order

100% compliance 100% inspection If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Schedule rating category.

Return all assigned communication kits containing GPS and other communication devices to the checkout point of contact (POC)

Return all assigned communication kits containing GPS and other communication devices to the checkout point of contact (POC)

100% compliance 100% inspection If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.

After-action report shall accurately comply with technical requirements outlined in Task 2-B of the

PWS

After-action report shall accurately comply with technical requirements outlined in Task 2-B of the

PWS

100% compliance 100% inspection If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Quality rating category.