RFI_-NFIP_Transformation_Q-A.xlsx

XLSX spreadsheet 28 KB Posted Feb 14, 2018

Attached to: FEMA/Federal Insurance Mitigation Administration (FIMA) National Flood Insurance Program (NFIP) Insurance Transformation Initiative Support Services
Solicitation number: 70FA6018I00000001
Issued by: Federal Emergency Management Agency Mitigation Section

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RFI Q&A. Please provide responses to Renee Gardner at Renee.Gardner@fema.dhs.gov and David Orris at David.Orris@fema.dhs.gov by Friday, February 16, 2018 by noon EST.

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Other files

File	Type	Posted
Industry_Day_Slides_(Final).pdf	PDF	Feb 6, 2018
FIMA-NFIP_Background_and_Requirements_1_23_18_(003).pdf	PDF	Jan 23, 2018
Request_for_Information_1_23_18.pdf	PDF	Jan 23, 2018

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Sheet1

Topic	Question	Response
Rate	Are FIRMS or any other types of flood zone map products included in the redesign initiative?	(Industry Day Question) FEMA is working to integrate FIRMS and other RiskMap products into Risk Rating Redesign. They will be incorporated into rating but not necessarily in the way they are now.
Rate	Is treatment of grandfathering and/or transitional rate capping within the scope of Phase 3?	The Contractor will be responsible for assisting to implement the changes associated with delivering the new rates and policy forms. The treatment of grandfathering and other discounts will be determined outside of the scope of this Contract.
Rate	Can you confirm that new risk ratings will be for new policies only, or will it include a re-rating of all policies?	(Industry Day Question) All policyholders will transition to the new rates and policy forms. Transition plan is still to be determined. The Government expects to rollout the new rates and forms in stages.
Rate	What is the technology platform that is being used by Milliman for the risk rating and which of the existing legacy systems does the platform that will pull data for implementation need to connect to? Are there specific data platforms that you are looking to build around?	The technology platform is being developed outside the scope of this Contract. The technology platform that will be used by FEMA for delivering rates is in development. An agile development process is being used to ensure continuity between legacy and new systems.
Rate	Is the new rating model stored within FIMA and would new contractors on Phase 3 have access to the model?	The new rating approach will be FEMA's property and new contractors on Phase 3 are expected to have access to the model.
Forms	The Phase 2 contract includes development of prototype flood endorsement products for three homeowners forms, to help expand the private flood insurance market. To what extent does the Phase 3 scope envision delivery of the endorsement rates and forms?	Endoresement rates and forms will be part of the Phase 2 contract.
Forms	Will the new policy forms be available electronically? Or will WYOs and vendors need to implement their own version within their proprietary systems	The new policy forms will be available to NFIP stakeholders such as WYOs and vendors.
Forms	What type of choices is FEMA considering in the product redesign? Has FEMA identified what precautions and/or rules to prevent policyholder or agent abuse of opting for additional or extra coverages as they enter flood season, but removing coverages once increased risk has passed?	FEMA expects the current cancellation clauses to apply to new endorsements.
Forms	Will other elements of the customer experience journey be evaluated such as claims processing, payments, etc?	The Government will not evaluate them in the context of this procurement. This procurement focuses on new policy forms.
Engine	Is the risk rating engine seeking to eliminate the elevation certificate and enable the fully automated/online customer request for insurance and price delivered in a single session (assuming customer has needed info on hand)? If yes, what is the role of Direct Provider vs. WYOs?	(Industry Day Question) The use of EC will be determined in Phase 2.
Engine	Is the expectation that the rating engine will be able to produce exact rate that will be used for final pricing or will that be the initial rate that may be updated later in the underwriting process (using other tools, processes, or methods)?	(Industry Day Question) The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development.
Engine	Are you looking for FEDRAMP solutions or can your technology reside on Azure or AWS commercial clouds?	The rate engine is part of FIMA's ongoing system development and migration to PIVOT. Development of the engine is not part of the scope of this Contract.
Engine	Will the referenced ATO be utilizing a FEDRAMP ATO or a legacy Agency ATO process; in other words, FISMA or FEDRAMP and DHS4300A?	The rate engine is part of FIMA's ongoing system development and migration to PIVOT. Development of the engine is not part of the scope of this Contract.
Engine	What technology platform will be used for the rating engine? Will Milliman be responsible for getting the engine to go live, including getting FEMA authority to operate (ATO)? What is the planned ATO date?	The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development. The rate engine is part of FIMA's ongoing system development and migration to PIVOT. Development of the engine is not part of the scope of this Contract.
Engine	Is the Rating engine intended to be delivered as an API layer only or a combination of API and UI?	The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development.
Engine	Is it the government’s intention to own the IP of the delivered product?	Yes, it is the Government's intent to own the IP of the delivered product. The Government may license IP to support aspects of the rating and policy.
Engine	Is it the government’s intention that this product be delivered to a GOGO facility or is the intention to third party cloud solutions (I.E. AWS GovCloud) and or potentially utilizing existing ATO’d environments?	The rate engine is part of FIMA's ongoing system development and migration to PIVOT. Development of the engine is not part of the scope of this Contract.
Engine	How many integration points with other data sources will the rating engine be utilizing?	This information is being determined as the rating approach is being developed (phase 2). The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Engine	Will there be a compliance validation piece tied into the rating engine for properties such at 1316, CBRA, etc.?	The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development.
Engine	Please confirm whether Rating Engine is to be developed and tested during phase 2 or Phase 3? (see RFI PDF page 4 & 5, d. FEMA-owned Risk Rating Engine)	The coordination and delivery of rating engine, and testing with user groups (WYOs, agents, etc.) will be part of the scope of this Contract. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Engine	Referencing Background and Contract Requirements Document, Objective 7, Risk Rating Engine Delivery, will the contractor be responsible for integrating the risk rating engine with existing systems or does the integration work fall under the scope of another contract/contractor?	FEMA will ensure that the rating engine integrates with internal systems. The Contractor will assist FEMA with the integration of external systems. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Engine	Referencing Background and Contract Requirements Document, Objective 7, Risk Rating Engine Delivery, if the scope of the integration work falls under another contract/contractor, can the Government be more specific about the demarcation of responsibilities. For instance, does strategy include technical infrastructure diagrams or is the vision for the scope of this requirement more of a narrative that would be handed off to the software development and integration team to assume the planning and execution of the delivery?	The rate engine is part of FIMA's ongoing system development and migration to PIVOT. Development of the engine is not part of the scope of this Contract. The primary role of the Contractor is to support the business change not the IT development. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Engine	Please provide technical detail on the risk rating engine beyond the info provided at industry day. The hardware/software platform, application integration, programming languages needed to maintain/update, etc.	The Government intends to provide more technical detail on the risk rating engine once more information is available. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Engine	Is there an expectation that the contractor that hosts the rating engine will also host the data repository and provide/interface/feed for data analytics?	The rate engine is part of FIMA's ongoing system development and migration to PIVOT. Hosting of the engine is not part of the scope of this Contract.
Engine	Will the risk rating engine provide for specialty products, like GFIP?	It is the intention that most policies will be rated through the rating engine. The determination of which policies would not be rated using the rating engine is unknown at this time.
Engine	Will the risk rating engine be able to account for all rating scenarios, or will there remain some segment requiring special review (i.e., Submit-for-Rate and/or Special Rating)? Or, is it the intention to eliminate SFR and Special Rating with the redesign?	It is the intention that most policies will be rated through the rating engine. The determination of which policies would not be rated using the rating engine is unknown at this time.
Engine	Will the risk rating engine be impacted by any type of NFIP hiatus/lapse? Would all quoting or new application activities be suspended?	This is dependent upon appropriations and authorization laws.
Engine	Will the risk rating engine support comparative rating that returns a collection of rating/premium options presented to the user?	This is the intent of the rating engine.
Engine	How far in advance of newly effective rates will the risk rating engine be updated? Rate updates are needed at least 90-days in advance of rate effective date to support rollover and pre-renewal billing activities.	Implementing and developing the business processes associated with the new rating and policy forms is part of the scope of the Contract (Phase 3).
Engine	Will the risk rating engine be required to tie into the TRRP/Legacy system? If so, will there be a requirement for all stakeholders to use this risk rating engine? Would a stakeholder be able to use their own rating engine and be edited against the FEMA risk rating engine for rate accuracy?	The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development.
Engine	Will the risk rating engine be a cloud based service that WYOs and flood vendors would call? If so, does this eventually remove the need for WYOs and flood vendors to implement and maintain rating on their proprietary policy processing systems if they are fully integrated with the cloud based risk rating engine?	The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development.
Engine	Consumers in general don't understand their flood risk relative to the value of flood insurance, how will the new risk rating engine present risk information? Will there be changes to current Section 28 flood risk communication requirements?	The new rating approach is intended to clearly communicate flood risk using intuitive rating factors. Implementing and developing the business processes, such as the implementation of Section 28, associated with the new rating and policy forms is part of the scope of the Contract (Phase 3) The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process. .
Engine	Objective 7 refers to providing assistance with the Risk Rating Engine. Can you provide more information on the Risk Rating Engine requirements and end state capabilities?	The rating engine is currently in development. The Government intends to provide more technical detail on the risk rating engine once more information is available. The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development. Development of the engine is not part of the scope of this Contract. The primary role of the Contractor is to support the business change not the IT development.
Engine	Objective 7 refers to providing assistance with the Risk Rating Engine. Can FEMA provide more information on the status or plans to configure or build the Risk Rating Engine? Is this being built already? If so, when will it be complete? If not, does this scope of objective 7 include the development or configuration of the engine or will that be done by another vendor and/or FEMA?	The rating engine is currently in development. The Government intends to provide more technical detail on the risk rating engine once more information is available. The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development. Development of the engine is not part of the scope of this Contract. The primary role of the Contractor is to support the business change not the IT development.
Engine	By when will FIMA have the rating engine complete and ready for roll-out? Has work started on the engine? Is the engine going to be developed internally by FIMA or has it been contracted out? If contracted, what company is providing this support?	The rate engine is part of FIMA's ongoing system development and migration to PIVOT. Target completion date for the engine is April 1 2019. Development of the engine is not part of the scope of this Contract. The primary role of the Contractor is to support the business change not the IT development.
WYO	How and at what phase of the project will WYO input be gathered on the approach and technical solutions?	FEMA has and will continue to involve industry stakeholders throughtout the process.
WYO	Objective 7 states the contractor shall ensure robust understanding of how the rate engine works in individual WYO business models considering software and each company’s actual rating capabilities. Does FEMA already obtain detailed and documented knowledge of WYO’s software and rating capabilities or is the contractor expected to conduct the necessary outreach and research to develop this understanding?	The Contractor would be expected to conduct the necessary outreach and research to develop this understanding.
WYO	What involvement will stakeholders (including WYOs, agents and flood vendors) have in providing input, collaboration, testing and validation in Phase 1 - Explore activities?	Phase 1 - Explore is in the process of concluding. WYOs, agents, and flood vendors will have the opportunity to learn about and provide input into FEMA's rating methodology developed in Phase 1. FEMA plans to engage with stakeholders throughout the development process. FEMA will take advantage of regularly scheduled meetings (IBHS), conferences (flood conference, NFDA) and other platfoms. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
WYO	What involvement will stakeholders (including WYOs, agents and flood vendors) have in providing input, collaboration, testing and validation in Phase 2 - Build activities?	Phase 2 is just beginning and will be ongoing through the agile development of the risk rating and policy forms redesign. WYOs, agents, and flood vendors will have the opportunity to learn and provide input throughout Phase 2. FEMA plans engage with stakeholders throughout the development process. FEMA will take advantage of regularly scheduled meetings (IBHS), conferences (flood conference, NFDA) and other platfoms. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
WYO	Will FEMA be sharing the outcome of Phases 1 and 2 when complete with the WYO and stakeholder community? Is there an anticipated date for completion of Phase 1 and Phase 2?	The Government will share the outcomes of Phases 1 and 2 when complete with the WYO and stakholder community. The anticipated completion date for Phase 1 is early Spring 2018. Phase 2 completion dates are on a rolling basis due to the Government's agile approach to roll-out. FEMA plans to make its first announcement on rate changes in Spring 2019.
WYO	What role does FIMA-NFIP expect the WYOs will play in the response to this RFI (some questions seemed geared towards them)?	The WYOs' input will be valuable in determining what services are required for a risk rating and product change of this magnitude.
WYO	What role does FIMA-NFIP expect the WYOs will play in the overall implementation?	FEMA will continue to work with the WYOs to determine how to best involve its industry partners in this transformation.
WYO	Integration with the rating engine will, in all likelihood, have the largest impact on WYOs. Will the development of that engine include additional opportunities for input?	(Industry Day Question) FEMA plans to engage with stakeholders throughout the engine development process. FEMA will take advantage of regularly scheduled meetings (IBHS), conferences (flood conference, NFDA) and other platfoms. It is a necessary requirement of this Contract to work with FEMA and the WYOs to define and implement the business application of the rating engine. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Overall Requirement	Is the ultimate goal with this initiative to facilitate the ability for customers to have a seamless, end-to-end experience starting with an online form, rating engine, and then culminating in a policy in force or will "leads" be passed on to agents outside of this system for them to complete the process?	(Industry Day Question) For this particular procurement, the Government is looking for the contractor to integrate with NFIP's delivery channels, we are not looking for this procurement to create alternative delivery channels. As envisioned, the rate engine is intended to be a tool for agents to use to provide flood insurance. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 2, Training	Can you please go back to the training slide?
Objective 2, Training	How does the NFIP currently train agents, WYOs, and stakeholders on Risk Ratings?	The Government intends to provide more specificity on requirements during solicitation.
Objective 2, Training	Referencing Background and Contract Requirements Document, Objective 2, Training, will the contractor be responsible for industry testing and certifications?	No, the Government will not require the contractor to be responsible for industry testing and certifications. The Contractor will be responsible in assisting FEMA in updating materials and working with existing Contractors to ensure smooth transition to the new rating methodology.
Objective 2, Training	If the contractor will be responsible for industry testing and certification, will the contractor be responsible for keeping a database of industry training activities, certifications, and other relevant information that will ensure ongoing understanding and compliance with NFIP continuing education requirements?	The Contractor will work with FEMA and existing Contractors to ensure a smooth transition to the new rating methodology. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 2, Training	Objective 2 refers to identifying current training. Can you provide more clarity as to what information you are looking for related to what training occurs today (type, duration, frequency)? Conducted by WYOs? Vendors? FEMA? Others?	The Government intends to provide more specificity on requirements during solicitation. The Contractor is expected to address all training including the public, agents, adjusters, and others. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 2, Training	Objective 2 refers to training. Will the scope of training support for phase 3 be just for the implementation of the new Risk Rating Engine or will it be for other training elements that FEMA/FIMA already has comprehensive support for?	The Government intends to provide more specificity on requirements during solicitation. The scope of training support will be for the new risk rating approach and redesigned policy forms. The Contractor is expected to address all training including the public, agents, adjusters, and others. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 4, Public Awareness Campaign	Is there interest in support for an earn media engagement, in addition to marketing/paid advertising experience?	FEMA will consider all viable options for effective public awareness communications. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 4, Public Awareness Campaign	Are you looking for tools for an integrated set of digital experience solutions, including analytics, forms automation, social, advertising, targeting, web experience management, and cross-channel campaign management?	FEMA will consider all viable options for effective public awareness communications. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 4, Public Awareness Campaign	What components of the current flood marketing campaign include risk rating elements?	The Government intends to provide more specificity on requirements during solicitation.
Objective 4, Public Awareness Campaign	Referencing Background and Contract Requirements Document, Objective 4, Public Awareness Campaign, there is mention of delivering flood risk information through a software application. Does the Government have a preference between developing a new, custom software application to deliver information and/or implementation of a commercial off the shelf (COTS) or cloud based application that already exists?	The Government intends to provide more specificity on requirements during solicitation. Development of the engine is currently in development and not part of the scope of this Contract.
Objective 5, Integration	How will this work integrate with FloodSmart, the CDS Contract work, and other key communications and training vehicles across FIMA?	The Contractor will work with FEMA and existing Contractors to ensure a smooth transition to the new rating methodology. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 5, Integration	Referencing Background and Contract Requirements Document, Objective 5, Integration, the Government states that the contractor shall identify necessary changes and modifications to FEMA systems and capabilities. Will the actual integration work (API, SSO, etc.) associated with the recommendations be the responsibility of the contractor or will that scope fall under another contract?	The technical aspect of integration will be handled through other Contractors. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Objective 5, Integration	Will Contractor be required to work with Milliman going forward for data layers or can they bring other companies or their own data processing into the system?	All data use will be determined by FEMA. The technical design of the rating approach, including the usage of data, is not part of the scope of this Contract. The primary role of the Contractor is to support the business change not the rating development.
Objective 5, Integration	It was noted on industry day that they currently are several contractors supporting Phase 1 and 2 (though primarily Milliman) – does FIMA expect these contractors to continue their work in collaboration new with contractors (if different) awarded Phase 3 or will Phase 1 and 2 be completed?	The Government anticipates the need for collaboration between Phase 1 and 2 Contractors and the Phase 3 Contractor.
Objective 6, Support Services	Referencing Background and Contract Requirements Document, Objective 6, Support Services, is call center management part of this scope?	The Contractor will provide technical assistance and integration support to existing call centers to ensure their ability to respond to questions regarding the new rating and policy forms. The Government is exploring the possibility of including services to manage a highly technical call center for technical individuals. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Regs	Have you considered including a regulatory objective to cover rule making process, submissions of form changes and information to State Insurance Departments (even if as a courtesy), and annual program or potential legislative changes?	Yes, the Government has considered including a regulatory objective. The purpose of the RFI is to gather input from industry about the scope/requirements to achieve a successful transformation. Please review the RFI questions and provide details on any requirements FEMA should be considering during this process.
Regs	Does FEMA see reauthorization impacting the risk rating and new product implementation? If so, how will that impact plans and timeline?	FEMA cannot speculate as to what decisions the Congress will make about authorization of the NFIP. Should there be impacts, FEMA will communicate them to all stakeholders.
Regs	Given the legislative and regulatory nature of the NFIP, has FEMA included anything within the timeframe and effort of the 3 or more segments to account for the unknown changes that might result from potential NFIP reform legislation?	FEMA cannot speculate as to what decisions the Congress will make about authorization of the NFIP. Should there be impacts, FEMA will communicate them to all stakeholders.
Regs	Does FIMA anticipate any legislative hurdles to being able to implement new rates and policy forms?	FEMA cannot speculate as to what decisions the Congress will make about authorization of the NFIP. Should there be impacts, FEMA will communicate them to all stakeholders.
Timeline	If this RFI goes to RFP(s) is the intent for one Contractor to handle each of the 3 or more segment implementations? Or, will this be time barred?	Services will be constrained by the contract period of performance. FEMA has not determined the number of Contractors that will be necessary to support implementation.
Timeline	Is FEMA able to provide any general expectation regarding the timing of Phase 3, i.e.:

a. issuance of RFP

b. Selection of Phase 3 contractor(s)

c. beginning of phase 3 work	Issuance of RFP date is unknown. Contract award is estimated to be 30 September 2018. Phase 3 work will begin 30 September 2018.
	Timeline	What is the timeframe that you would like to have the initial risk rating changes rolled out and effectively implemented?	FEMA is anticipating rates for segment 1 to be effective April 1 2020.
	Timeline	Will Phases 1 and 2 have to be complete before consideration of RFP(s) for Phase 3 is released?	No, Phases 1 and 2 will not be complete before consideration of solicitation(s) for Phase 3 is released.
	Timeline	At what point will the 'go-live/roll-out' plan (e.g., which properties, policies, etc.) be known? A national versus phased roll-out impacts communication and public awareness outreach plans and the corresponding mediums in which to communicate.	This timeline provided in the materials shows FEMA's high-level timeline, more details will be provided as they become available.
	Timeline	Is the intention of the first deliverable in Q1 2020 - Segment 1 to be just a portion of the overall rating? If so, will WYOs and vendors be required to utilize a combination of the risk rating engine and their own proprietary rating?	The boundary line between the rate engine and the agent/WYO will be determined as part of the rate engine development. Implementing and developing the business processes associated with the new rating and policy forms is part of the scope of the Contract (Phase 3).
	Timeline	How far in advance of the rate effective date are the rates delivered within the risk rating engine? The first deliverable at end of Q1 2020, are those for rates effective at the end of Q2 2020 to allow for at least a 90-day advance notice?	This timeline provided in the materials shows FEMA's high-level timeline, more details will be provided as they become available.
	Timeline	Can FIMA provide the milestones dates for completion of the current contractors’ activities, including phase 1 and phase 2 completion?	The Government will provide milestone dates for completion as necessary for proposal during the solicitation period.
	Timeline	Can FIMA provide current milestone dates for the roll-out of new risk rating program and products?	This timeline provided in the materials shows FEMA's high-level timeline, more details will be provided as they become available.
	Timeline	How will the participants for each "segment" be chosen?	(Industry Day Question) This is still to be determined. More details will be provided in the solicitation.
	Timeline	With respect to the notional timeline presented on slide 9 during industry, where does FIMA anticipate phase 3 will fit?	Phase 3 work will begin 30 September 2018.
	Timeline	What do the red arrows on slide 9 represent?	(Industry Day Question) The red arrows are used to show interdependent relationships. For instance, the Government cannot develop the rating engine independently of rating approach, the forms at some point will align with delivery of particular groups/segments of rates, etc.
	OCI	Will WYO companies or servicing agent be eligible to serve as contractors or subcontractors for this potential RFP?	The Government is in the process of considering all OCI concerns.
	OCI	Is Milliman eligible to compete for this RFP?	The Government is in the process of considering all OCI concerns.
	OCI	Since FIMA has awarded Phase 1 and 2 to the same vendor (Milliman), does FEMA prefer to award Phase 3 to the same vendor (Milliman) or is there an opportunity to bring additional perspectives that will help with change management and training?	FEMA does not have a preference to award Phase 3 to any particular vendor. FEMA must first consider the availablity of sources under mandatory DHS strategic sourced contracts as well as GSA/FSS pror to issuing any solicitation on FBO. In addition, FEMA must also consider the capabilty of small business concerns prior to permitting large business paricipation.
	OCI	Some may consider that firms currently supporting the NFIP, including RiskMAP Contractors (PM, PTS, CDS, CERC, MT Forms), the Flood Insurance Marketing Contractor, the NFIP Call Center Contractor, the NFIP Training Contractor, the National Direct Service Providing and other contractors providing FIMA technology and management consulting support for customer experience, etc. could have a conflict of interest in that their transformation recommendations may result in increases in these contracts. Please clarify the conflict of interest requirements.	The Government is in the process of identifying all OCI concerns.
	Recommendation	For objectives 2 and 3, the customers are not listed as stakeholders. We recommend FIMA add NFIP policyholder customers as stakeholders.	Noted.
	IP	Will interfaces and integration developed remain the property of FEMA?	Yes, interfaces and integration developed will remain the property of FEMA.
	Contract	May we have a 2 week extension?	No, a two week extension for RFI responses is not approved.
	Contract	What will the approximate budget be?	The Government will not release the approximate budget for this requirement at this time.
	Contract	Will this come out on FBO or on a contract vehicle like GSA Schedule. If vehicle, please indicate which one	If the Government's market research indicates that a GSA schedule can provide the required services, this requirement will be posted on GSA. If not, this requirement will be posted on FBO. However, FEMA must first consider the availablity of sources under mandatory DHS strategic sourced contracts pror to issuing any solicitaton under GSA/FSS or FBO.
	Contract	Will NAICS code 524298 be the sole NAICS or will other NAICS be added to reflect the broad scope of services?	The Government is considering which NAICS code is the most appropriate for this procurement and intends to use market research to determine whether 524298 reflects the predominate work to be completed.
	Contract	Is there an expected timeframe when this RFI might result in RFP(s)?	This information is unknown at this time.
	Contract	Will the Q&As from the Industry Day session covered at the end of the session also be included with the submitted Q&As that will be published on FBO on 2/9?	Yes.
	Contract	Is this procurement envisioned to be a small business set-aside?	The Program Office and Procurement Office are working to identify if all or a part of the procurement can be set aside for small business.
	Contract	What is the planned period of performance? What is the base period and are there any option periods?	FEMA is still determining the period of performance. This will be clarified in the solicitation.
	Contract	When is the planned award/start date?	The estimated award date is 30 September 2018.
	Contract	Does FIMA have target dates for completion of each of the objectives?	The Government intends to provide more specificity on requirements during solicitation, including deliverables and milestones for each objective.
	Contract	Page 6 of the Notice states “Page limit – ten (10) pages (20 pages front and back) 8 ½ x 11 pages.” Does this mean the content is limited to 20 pages of text?	Content is limited to 20 pages of text/graphics.
	Contract	Regarding the page limit, please clarify what “front and back” means for an electronic submission, if that is a requirement.	Electronic submission is a requirement, 20 pages is the maximum.
	Contract	Will a more detailed scope of work for each of the areas be provided prior to an RFQ?	The Government intends to provide more specificity on requirements during solicitation.
	Contract	Would FEMA consider making available key information generated in Phase 2 to potential offerors under Phase 3?	FEMA would consider making available key information generated in Phase 2 to potential offerors if necessary to propose.

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