U.S. Department of Homeland Security

Immigration and Customs Enforcement

Attachment 01 Performance Work Statement

Marana Detention Facility Marana, AZ

General terms and acronyms are defined in Section 2.0 Glossary

Objective

The objective of this contract is to obtain comprehensive detention services as detailed below and as described within this document for the Government, through the Department of Homeland Security (DHS) and the Department of Justice (DOJ), to conduct federal immigration proceedings under the Immigration and Nationality Act, 8 U.S.C. The facility shall be located within an appropriate proximity and access to emergency services (medical, fire protection, law enforcement, etc.) and access to airport services for transportation requirements.

Background And Mission

U.S. Immigration and Customs Enforcement (ICE) is responsible for the detention, health, welfare, transportation, and deportation of aliens in removal proceedings, and those subject to a final order of removal from the U.S.

The mission of ICE Enforcement and Removal Operations (ERO) is to identify, arrest, and remove aliens, who present a danger to national security or are a risk to public safety, as well as those who enter the U.S. illegally or otherwise undermine the integrity of immigration laws and border control efforts.

In implementing its mission, ERO is responsible for carrying out all orders for the securing and departure activities of aliens who are designated in removal proceedings and for arranging for the detention of aliens when such becomes necessary and prescribed by law.

Scope Of Work

A contractor-owned/contractor-operated detention facility to enable the Government to house aliens on a 24 hour per-day, 7 day per week, 365 day per-year basis. The facility shall house approximately 513 male detainees of all security levels.

The detention facility shall provide safe and secure conditions of confinement based on the individual characteristics of a diverse population, including threat to the community, risk of flight, type and status of immigration proceeding, community ties, medical and mental health issues. The detention center shall provide easy access to legal services; abundant natural light throughout the facility; ample indoor and outdoor recreation that allows for vigorous aerobic exercise; cafeteria style meal service or satellite feeding; institutional alien clothing; visitation in accordance with NDS 2025; private areas for attorney-client visits, with video teleconferencing capabilities; noise control; enhanced, but controlled freedom of movement (although the manner and degree of implementation may vary based on security levels); enhanced law library and legal resources (including computers with limited web access to accommodate the ICE provided online law library via the ICE Portal); and enhanced programming, including religious services and social programs and dedicated space for religious services.

Detention services shall be performed in accordance with the most current version of the ICE National Detention Standards (NDS) 2025. The current version is available at https://www.ice.gov/detain/detention-management/2025. The contractor shall also abide by the March 7, 2014, Department of Homeland Security (DHS) regulation under the Prison Rape Elimination Act of 2003 (PREA; P.L. 108-79), Standards to Prevent, Detect, and Respond to Sexual Abuse and Assault in Confinement Facilities (DHS PREA Standards) available at https://www.gpo.gov/fdsys/pkg/FR-2014-03-07/pdf/2014-04675.pdf.

The contractor shall be responsible for obtaining and maintaining American Correctional Association (ACA) Adult Local Detention Facilities (ALDF) accreditation. Conformance with the ACA ALDF Standards is required on the first day of contract performance and accreditation shall be obtained within 18-months from contract award. If the facility is already accredited, reaccreditation shall occur as required by ACA.

The contractor shall furnish all personnel, management, equipment, supplies, training, certification, accreditation, and services necessary for performance of all aspects of the contract. Unless explicitly stated otherwise, the contractor is responsible for all costs associated with and incurred as part of providing the services outlined in this contract.

The contractor shall provide fully operational radios assigned to each detention officer (including relief officers). The contractor shall maintain a serviceable, in stock, backup quantity of radios that are adequate for all staff and enough to cover backup staff and/or repairs and downtime.

The contractor will provide for the secure custody, care, and safekeeping of aliens in accordance with the state and local laws, standards, policies, procedures for firearms requirements, or court orders applicable to the operations of the facility.

The contractor shall enforce disciplinary actions against any alien who is not in compliance with the rules and procedures of the facility in accordance with applicable ICE NDS 2025 and applicable ICE policy.

In cases where there is a conflict in requirements, the most stringent standard shall apply. If the contractor is unable to determine which standard is more stringent, the Contracting Officer's Representative (COR) shall determine the appropriate requirement.

The COR does not have the authority to modify the stated terms of the contract or approve any action that would result in additional charges to the government beyond what is stated in the contract line-item number schedule. The Contracting Officer (CO) shall make all modifications in writing.

The contractor does not have a right of refusal and shall take all referrals from ICE. Exceptions may be allowed as determined by the COR or ICE designated official. For example: any alien found to have a medical condition that requires medical care beyond the scope of the contractor’s health care provider. In the case of an alien already at the facility, the contractor shall notify ICE and request transfer of the alien from the facility. The contractor shall permit ICE reasonable time to make alternative arrangements for the alien.

DHS, ICE, federal entities, and third-party inspectors will conduct scheduled and unscheduled audits and inspections of performance to ensure contract compliance. Inspectors shall always have full access to the facility and in all areas of performance. The contractor shall provide full and complete cooperation for all requests related to detention oversight or investigation conducted by the government or third-party inspectors on behalf of the government.

Aliens are classified as High (Level 3), Medium-High (Level 2), Medium-Low (Level 1.5), or Low-Risk (Level 1). Upon discovery that an alien may be a juvenile, the contractor shall immediately notify the COR and follow the instructions of the COR.

The contractor shall not house any non-ICE population at the facility without the expressed prior written approval of the CO.

Facilities

Detention Site Standards

The contractor shall ensure that detention sites conform to NDS 2025, the Architectural Barriers Act of 1968, as amended, and Section 504 of the Rehabilitation Act of 1973.

For safety, security, and sanitation purposes, an inspection of housing areas shall be conducted by a supervisor at a minimum of once per shift. The inspection shall be logged into the security logbook and be available for review by the COR or ICE-designee.

All locks, windows, walls, floors, ventilators, covers, access panels, and doors shall be checked daily for operational wear and tampering. The contractor shall take immediate action to repair all defective equipment.

The facility shall be subject to periodic and random inspections by the COR, ICE-designee, or other officials to ensure compliance with ICE Standards.

Detention Space

The facility shall meet, at a minimum, all ACA ALDF requirements and NDS 2025 requirements. The contractor shall provide for ICE processing/holding space operated in accordance with ICE policy 11087.2 Operations of ERO Holding Facilities: located at www.ICE.gov.

The processing/holding space shall be for in-processing and out-processing of aliens and must have a minimum capacity of [30 standing aliens.

Physical Plant

The facility operation and maintenance shall ensure that aliens are housed in a safe, secure, and humane manner. All equipment, supplies, and services shall be contractor-furnished and in operating condition, except as otherwise noted.

The facility, whether expansion or an existing physical plant, shall be operated, and maintained in accordance with all applicable federal, state, and local laws, regulations, codes, guidelines, and policies. In the event of a conflict between federal, state, or local codes, regulations, or requirements, the most stringent shall apply. In the event there is more than one reference to a safety, health, or environmental requirement in an applicable law, standard, code, regulation, or government policy, the most stringent requirement shall apply.

The facility shall provide housing configurations commensurate with the security needs of the population.

The facility, whether expansion or existing physical plant, shall comply with the building codes under which it was permitted at the time of original construction. Any expansion or renovation of the facility shall be subject to the existing and applicable building codes at the time of the expansion or renovation.

The facility, whether expansion or existing physical plant, shall comply with the requirements in effect at the time of the original facility construction of the Architectural Barriers Act of 1968 as amended and the Rehabilitation Act of 1973 as amended. The standards for facility accessibility by physically handicapped persons as set forth in “Uniform Federal Accessibility Standards/Fed Std. - 795 4/01/88 Edition” (UFAS) shall apply. All areas of the buildings and site shall meet these requirements.

A safety program shall be maintained in compliance with all applicable Federal, state and local laws, statutes, regulations, and codes. The contractor shall comply with the requirements of the OSHA and all codes and regulations associated with 29 CFR §§ 1910 and 1926.

Fire alarm systems and equipment – all fire detection, communication, alarm, annunciation, suppression, and related equipment shall be operated, inspected, maintained, and tested in accordance with the edition of the applicable national electrical code and life safety codes under which the facility was permitted at the time of original construction. Any changes to the fire alarm systems or equipment shall be subject to the existing and applicable codes at the time of the changes.

The contractor shall provide outside lighting enough to illuminate the entire facility and secure perimeter, subject to ICE’s visual inspection and approval.

Promptly after the occurrence of any physical damage to the facility (including disturbances), the contractor shall report such damage to the COR or ICE designated official. It shall be the responsibility of the contractor to repair such damage, to rebuild or restore the institution.

Government staff will be on-site to monitor contract performance and manage other government interests associated with operation of the facility. Government staff will have full access to all areas of the facility. Contractor access to the government required space must be pre-approved by the COR. In cases of emergency the contractor shall notify the COR promptly.

Business Permits and Licenses

The contractor shall obtain all required permits and licenses by the date of contract award. The contractor must (depending on the state’s requirements) be licensed as a qualified security service company in accordance with the requirements of the district, municipality, county, and state in which the facility is located. Throughout the term of this contract, the contractor shall maintain current permits/business licenses and make copies available for government inspection. The contractor shall comply with all applicable federal, state, and local laws and all applicable Occupational Safety and Health Administration (OSHA) standards.

ICE will review and approve all design documents and conduct final inspections of the facility before occupancy. The contractor should also review the Attachment 13 – Contract Detention Facility Design Standards, Attachment 14 – EOIR Design Standards, and Attachment 15 – Structured Cable Plant Standard and comply as applicable.

ICE Administrative Space

Administrative and support space for ICE staff of approximately 31 employees. Including approximately:

a) 29 offices

b) 2 workstations

c) File rooms

d) IT computer support rooms including specialized requirements for climate control of IT equipment

e) Employee break room

f) Conference room (with video teleconferencing [VTC] capability)

g) Secure file room

h) Copier/fax/printer/shredder area

i) Male restroom (not used/shared with aliens)

j) Female restroom (not used/shared with aliens)

k) Training room

l) Gym/exercise room (including male/female showers and lockers in separate rooms

m) Firearms locker

The contractor is required to provide an ICE office and support space at or immediately adjacent to the detention facility.

All office, administrative, support and multiple use space shall be complete with appropriate electrical, communication, and phone/fax/VTC connections. VTC connections shall use a primary rate interface T1 connection, at a minimum.

The ICE administrative space shall be clean, free from mold, climate controlled, with a Heating, Ventilation, and Air Conditioning (HVAC) thermostat located outside a private office (within open space) controlling no more than 2,000 square feet. The ICE administrative space shall be separate from, but accessible to, housing units and the centralized visiting area. The ICE administrative space shall be secure and inaccessible to contractor staff, except when specific permission is granted by on-site ICE staff. The contractor shall be responsible for all maintenance, security, and janitorial costs associated with the ICE administrative space. All ICE administrative and support space shall be cleaned daily (between the hours of 8 a.m. and 4 p.m.) by government cleared contractor janitorial staff. The contractor is responsible for coordinating clearance activities for their janitorial staff with the government and for costs associated with clearance.

Additional Requirements for ICE Administrative Office Space

All furniture and case goods shall be furnished by the contractor, and be in good working order with no damage. Any systems furniture, such as cubicles, shall be electrically hardwired to the building electrical support by the contractor, and have bottom raceways for data and telecommunications. The systems furniture must have knockouts within the bottoms raceways as well as numerous grommets within the work surface. The system furniture must have some universal requirements for a workspace to include a desk, chair, desk storage, overhead storage (with locking flipper doors) and lighting capacity under the overhead storage.

Cubicles should be a minimum of 64 usable square feet, unless otherwise authorized by the COR.

The government will provide and install IT equipment for government office spaces.

The contractor is responsible for providing phone/fax/Internet/VTC services and responsible for the costs for such services.

U.S. Citizenship and Immigration Services (USCIS) Space

Administrative and support space for approximately [1-2] employees including approximately 2 offices. Offices must provide complete privacy (i.e. sound proofing) for asylum officers to conduct interviews.

Parking Requirements

The contractor shall provide hard surface (concrete) parking for all ICE employees and visitors at no additional cost. The contractor must provide no fewer than 40 spaces for ICE employee parking in a secure surface (concrete) striped parking lot. The ICE employee parking shall be well lit and shall drain well. The ICE employee parking shall have reserved spaces painted as directed by the COR or designated ICE official. The ICE employee parking shall have an automated entrance and exit gate, operated by the contractor-provided building access badge system.

The contractor shall provide an on-site hard surface (concrete) parking lot for visitors. Street parking for ICE visitors is not acceptable.

Environmental Health

The contractor shall implement all general housekeeping and environmental cleaning and disinfection (to include after hours and weekends) in all areas where medical, dental, mental health, and intake medical screening services are rendered, including routine and terminal cleaning of medical housing and medical isolation units.

Environmental Health

The contractor shall implement all requirements of the Environmental Health and Safety sections of the current NDS 2025 in the health services areas, to include all areas where medical, dental, mental health, and intake medical screening services are performed. The contractor shall implement all general housekeeping and environmental cleaning and disinfection in all areas where medical, dental, mental health, and intake medical screening services are rendered, including routine and terminal cleaning of medical housing and medical isolation units.

Sanitation and Hygienic Living Conditions

The contractor shall comply with the requirements of the OSHA and all codes and regulations associated with 29 CFR 1910 and 1926. The contractor shall comply with all applicable ICE, federal, state and local laws, statutes, regulations, and codes. In the event there is more than one reference to a safety, health, or environment requirement in an applicable, law, standard, code, regulation, or ICE policy, the most stringent requirement shall apply.

Maintain Institutional Emergency Readiness

The contractor shall submit an institutional emergency plan that will be operational prior to end of the transition period, in accordance with NDS 2025, Standard 1.1 Environmental Health and Safety. The emergency plan shall include provisions for two or more disturbance control teams consisting of at least 12-people on each team. The contractor shall provide protective clothing and equipment for each team member and 20 percent of all additional facility detention officer staff members shall be maintained in a secure location outside the perimeter of the facility. The plan shall receive the concurrence of the COR prior to implementation and shall not be modified without the further written concurrence of the CO.

The contractor shall have written agreements with appropriate state and local authorities that will allow the contractor to make requests for assistance in the event of any emergency incident that would adversely affect the community.

Any decision by ICE or other federal agencies to provide and/or direct emergency assistance will be at the discretion of the government. The contractor shall reimburse the government for all expenses incurred in providing such assistance.

The contractor shall submit to the COR a proposed inventory of intervention equipment (e.g., weapons, munitions, chemical agents) intended for use during performance of this contract. The COR, prior to end of the transition period, shall provide concurrence of the intervention equipment. The approved intervention equipment inventory shall not be modified without prior written concurrence of the CO.

The contractor shall obtain the appropriate authority from state or local law enforcement agencies to use force as necessary to maintain the security of the facility.

Facility Security and Control

Security and Control (General)

The contractor shall maintain a copy of facility post orders for employee review within the areas of assignment and shall initiate responses to any incidents as outlined in the post orders.

Contractor employees shall write reports of incidents as outlined in the post orders.

The contractor shall operate and control all designated points of access and egress on the site, such as, housing units, courtrooms, medical facilities, and hold rooms. The contractor shall inspect all packages in accordance with ICE procedures. The contractor shall comply with ICE security plans.

The contractor shall adhere to local operating procedures within each facility.

The contractor shall provide, install, and maintain a building access control system in all ICE and/or DOJ administrative space. The contractor shall provide the government with administrative access and oversight role for system. The contractor shall comply with ICE security plans.

Alien Rights

The contractor shall supervise, observe, and protect aliens from sexual abuse, discrimination, corporal punishment, personal injury, property damage, harassment, or violation of aliens’ civil rights. The contractor shall have a zero-tolerance policy for incidents of sexual abuse or assault.

Aliens have the right to be free from discrimination for any reason, including race, religion, national origin, sex, sexual orientation, sexual presentation, expression, or perception thereof, physical ability, mental ability, or political beliefs.

Unauthorized Access

The contractor shall detect and detain persons attempting to gain unauthorized access to the site(s) identified in this contract.

Direct Supervision of Aliens

The contractor shall provide supervision of all aliens in all areas, including supervision in housing, medical and activity areas, to permit detention officers to hear and respond promptly to emergencies. The contractor shall have direct supervision of each housing unit. This direct supervision position or positions (determined by the size of the housing unit) is separate from the housing control post.

The contractor shall comply with the requirements applicable to detention facilities contained in Subpart A of the DHS PREA Standards, specifically §115.13, including the development of alien supervision guidelines that are reviewed annually, as outlined in Attachment 9, Prison Rape Elimination Act Regulations.

Maintain a Video Surveillance Program

The contractor shall ensure video surveillance of hallways, exits, and common areas. Additionally, surveillance systems shall be installed and updated in accordance with the DHS PREA Standards §115.18(b). A qualified individual shall be responsible for monitoring this system inside and outside the building. Considering that the videos will be recordings of residents who may be seeking asylum or other considerations under U.S. immigration law, the contractor is required to maintain the recordings and may not release them to anyone, unless approved by ICE. The contractor shall retain recordings for a minimum of 90-days, or for the duration of any investigation as necessary for use by local law enforcement, ICE, or the contractor and in accordance with applicable records retention requirements.

Logbooks

The contractor shall be responsible for completion and documentation of, for each shift, the following information in the logbooks:

a) Activities that have an impact on the population (e.g., counts, shakedowns, movement, and escorts to and from court).

b) Shift activities (e.g., security checks, meals, recreation, religious services, property lockers, medical visits).

c) Entry and exit of vehicles and persons other than aliens, ICE staff, or contractor staff (e.g., attorneys and other visitors).

d) Fire drills and unusual occurrences.

Reports

The contractor shall furnish, daily, a manifest of all aliens currently detained in the facility. The manifest shall contain the following information for each alien: “A” File Number (system of numbering supplied by ICE); office received from; name; date of birth; sex; nationality; date of arrival; number of days the alien has been in the facility; and type of release, if applicable. The manifest shall be transmitted in a Microsoft Excel format, unless otherwise directed by ICE. The contractor shall conduct a daily reconciliation of ICE detention manifest and the contractor manifest to ensure accuracy. Any discrepancies in the reports shall be the responsibility of the contractor to immediately rectify and brought to the attention of ICE.

The contractor shall provide monthly status reports to the COR or ICE-designee. Such reports shall include a monthly key indicator report, which indicates the key personnel positions of the facility (e.g., position title, name of the employee, vacancies and length of vacancies, dates of service, additional comments). These monthly reports shall be submitted to the COR or ICE- designee by the fifth of each month for the previous month’s activities and staffing.

The contractor shall prepare required orders, instructions, and reports of accidents, security violations, fires, and bomb threats. The reports shall be maintained on file, concerning all activities in connection with duties and responsibilities for the services performed under this contract. All such records shall be kept using a system with a written policy, which allows the reports to be made available to the government for inspection.

The contractor shall, at the request of ICE, prepare any special or other reports, or issue further orders and instruction as may be required in support of work within the scope of this contract. The distribution, format, and time elements for these reports shall be directed by government requirements.

Daily Inspections

Staff shall check all bars, locks, windows, walls, floors, ventilation covers, glass panels, access plates, protective screens, doors, lights, and equipment for operational wear and alien tampering. Staff shall also report slippery floor surfaces. This documentation shall be made daily in a logbook. Problems discovered during these inspections shall be clearly identified in the documentation.

The contractor shall also notify the COR of any abnormalities or problems. The contractor shall immediately notify the COR or ICE-designee on duty of any physical facility damage. Written documentation of any problem areas shall be submitted to the COR by the end of the shift.

Deviation from Prescribed Schedule Assignments

The contractor is authorized to deviate from the scheduled assignment when unusual conditions or circumstances so demand, and if prior approval is received from the COR. All deviations shall be recorded in the daily logbook. When the COR is not available, the contractor shall notify the ICE-designee immediately or as soon as is practically possible.

Suicide Prevention

The contractor shall develop and implement a comprehensive suicide prevention and intervention program in accordance with ICE policy and standards. This program shall include training and/or information that is given separately to both staff and aliens.

Escapes

The contractor shall take all appropriate measures to prevent escapes. The contractor shall notify the COR or ICE-designee immediately if an escape or an attempted escape has occurred. The contractor shall provide the COR and ICE-designee with a written report prior to the end of the shift. The contractor shall be held to the following standards concerning escapes:

a) The contractor assumes absolute liability for the escape of any alien in its control.

b) The contractor shall provide written policies and procedures regarding the actions to be taken in the event of an escape. This document must include reporting requirements for all contract employees, escorts, supervisors, and management personnel. These procedures shall meet the approval of the COR, be reviewed at least annually, and updated as necessary.

c) Escapes shall be grounds for removing the responsible contractor employee(s) from duty if the contractor employee(s) is/are determined by the contractor or the COR to be negligent, reckless, or intentionally responsible for the escape. Notice of removal shall be provided to the CO.

d) Corrective actions to prevent future escapes or attempted escapes shall be taken immediately and communicated to the COR for approval. A written report of the remedial action shall be due to the COR within 24-hours of an escape or attempted escape.

e) An escape is deemed an egregious incident and subject to an expedited processing of a contract discrepancy report resulting in a deduction or withholding for any applicable standards violations.

Evacuation Plan

The contractor shall furnish 24-hour emergency evacuation procedures.

Injury, Illness, and Reports

The contractor shall immediately assist employees, aliens, or others on the premises in need of immediate help or who are injured or ill. Contractor employees shall provide first-aid when necessary.

The contractor shall immediately notify the COR or ICE-designee about all incidents that result in physical harm to or threaten the safety, health, or welfare of any person at the site including job- related injuries. If an alien requires immediate medical attention, the detention officer shall notify the medical provider as well as the COR and/or ICE-designee.

The contractor shall submit a follow-up written report to the COR within 24-hours of the occurrence. The contractor shall cooperate with ICE in reviewing serious incidents. A serious incident means any incident resulting in injury to an alien, contractor staff, ICE staff, or property damage.

The contractor shall submit a monthly injury report summary containing, but not limited to, name, time/date, location, circumstances, care rendered, current status, worker’s compensation status, and reference to identification of initial report.

Protection of Employees

The contractor shall develop plans that comply with ICE comprehensive plans and procedures to safeguard employees against exposure of blood borne pathogens. The ICE plan is based upon OSHA standards found in the Employee Occupational Safety and Health Manual.Cybersecurity

All hardware, software, and services provided under this task order must be compliant with DHS 4300A DHS Sensitive System Program 4300A version 13.3 Feb. 13, 2023 and attachments.

Security Review Terms and Conditions

The Government may elect to conduct periodic reviews to ensure that the security requirements contained in this contract are being implemented and enforced. The Contractor shall afford ICE, including the organization of ICE Office of the Chief Information Officer, the Office of the Inspector General, authorized Contracting Officer Representative (COR), and other government oversight organizations, access to the Contractor's facilities, installations, operations, documentation, databases and personnel used in the performance of this contract. The Contractor will contact ICE Chief Information Security Officer to coordinate and participate in the review and inspection activity of government oversight organizations external to ICE. Access shall be provided to the extent necessary for the government to carry out a program of inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability, and confidentiality of ICE data or the function of computer system operated on behalf of ICE, and to preserve evidence of computer crime.

Supply Chain Risk Management Terms and Conditions

The Contractors supplying the Government hardware and software shall provide the manufacturer's name, address, state and/or domain of registration, and the Data Universal Numbering System (DUNS) number for all components comprising the hardware and software. If subcontractors or subcomponents are used, the name, address, state, and/or domain of registration and DUNs number of those suppliers must also be provided.

Subcontractors are subject to the same general requirements and standards as prime contractors. Contractors employing subcontractors shall perform due diligence to ensure that these standards are met.

The Government shall be notified when a new contractor/subcontractor/service provider is introduced to the supply chain, or when suppliers of parts or subcomponents are changed.

Contractors shall provide, implement, and maintain a Supply Chain Risk Management Plan that addresses internal and external practices and controls employed to minimize the risk posed by counterfeits and vulnerabilities in systems, components, and software.

The Plan shall describe the processes and procedures that will be followed to ensure appropriate supply chain protection of information system resources developed, processed, or used under this contract.

The Supply Chain Risk Management Plan shall address the following elements:

(1) How risks from the supply chain will be identified;

(2) What processes and security measures will be adopted to manage these risks to the system or system components; and How the risks and associated security measures will be updated and monitored.

The Supply Chain Risk Management Plan shall remain current through the life of the contract or period of performance. The Supply Chain Risk Management Plan shall be provided to the Contracting Officer Representative (COR/CO) 30 days post award.

The Contractor acknowledges the Government's requirement to assess the Contractors Supply Chain Risk posture. The Contractor understands and agrees that the Government retains the right to cancel or terminate the contract, if the Government determines that continuing the contract presents a risk to national security.

The Contractor shall disclose, and the Government will consider, relevant industry standard certifications, recognitions and awards, and acknowledgments.

The Contractor shall provide only new equipment unless otherwise expressly approved, in writing, by the CO. Contractors shall provide only Original Equipment Manufacturer (OEM) parts to the Government. In the event that a shipped OEM part fails, all replacement parts must be OEM parts.

The Contractor shall be excused from using new OEM (i.e. "grey market, "previously used) components only with formal Government approval. Such components shall be procured from their original source and have them shipped only from manufacturers authorized shipment points.

For software products, the contractor shall provide all OEM software updates to correct defects for the life of the product (i.e., until the “end of life"). Software updates and patches must be made available to the government for all products procured under this contract.

Contractors shall employ formal and accountable transit, storage, and delivery procedures (i.e., the possession of the component is documented at all times from initial shipping point to final destination, and every transfer of the component from one custodian to another is fully documented and accountable) for all shipments to fulfill contract obligations with the Government.

All records pertaining to the transit, storage, and delivery will be maintained and available for inspection for the lessor of the term of the contract, the period of performance, or one calendar year from the date the activity occurred.

These records must be readily available for inspection by any agent designated by the U.S. Government as having the authority to examine them.

This transit process shall minimize the number of times en route components undergo a change of custody and make use of tamper-proof or tamper-evident packaging for all shipments. The supplier, at the Government's request, shall be able to provide shipping status at any time during transit.

The Contractor is fully liable for all damage, deterioration, or losses incurred during shipping and handling, unless the damage, deterioration, or loss is due to the Government. The Contractor shall provide a packing slip which shall accompany each container or package with the information identifying the contract number, the order number, a description of the hardware/software enclosed (Manufacturer name, model number, serial number), and the customer point of contact. The contractor shall send a shipping notification to the intended government recipient or contracting officer. This shipping notification shall be sent electronically and will state the contract number, the order number, a description of the hardware/software being ship (manufacturer name, model number, serial number), initial shipper, shipping date and identifying (tracking) number.

Food Service

Manage Food Service Program in a Safe and Sanitary Environment

The contractor shall provide aliens with nutritious, adequately varied meals, prepared in a sanitary manner while identifying, developing, and managing resources to meet the operational needs of the food service program.

The contractor shall provide a sack meal for aliens in custody and those who are absent during any meal or planning for departure, or meals for aliens on certain travel routes (upon order by the ICE COR or designated official). Further, the contractor shall provide alien sack meals as requested by ICE staff. The contents of the sack meals must be approved by COR or designee.

At the COR’s request, the contractor shall provide sack meals for aliens in ICE custody, but not yet on the contractor’s premises.

Minimum Daily Calories

The contractor shall follow U.S. Department of Health & Human Services Dietary Guidelines for Americans (www.dietaryguidelines.gov). The menus must be certified as exceeding minimum daily nutritional requirements, meeting or exceeding U.S. recommended daily allowances (RDAs).

Health Services

Overview

The service provider is responsible for providing all medical services and physical spaces and offices for medical staff for this contract.

The service provider shall furnish on-site health care under this agreement as defined by the Facility Local Health Authority (usually the Health Administrator) and as approved by the ICE Health Authority on the effective date of this agreement. The service provider shall not charge any ICE detainee a fee or co-payment for medical services or treatment provided at the facility. The service provider shall ensure that ICE detainees receive no lower level of onsite medical care and services than those spelled out in the current applicable ICE detention standards and based on community standards of care.

The service provider shall be responsible for providing culturally competent, trauma-informed, and victim-centered health care services with cultural humility for ICE detainees at the facility in accordance with the applicable ICE detention standards, NCCHC and/or the ACA standards that are in place at the time of award of this agreement. Providing services with cultural humility means acknowledging and being aware of one’s potential biases and how these biases can impact the interaction and care individuals receive. Given ICE serves a culturally diverse population, this is an imperative aspect of healthcare provided to our detained population.

The service provider must provide detainees with access to medical services, preferably on-site, or via telemedicine, with minimal wait times for community providers. Note, Telehealth cannot be used for daily mental health treatment for patients on suicide watch. Also, Tele-Behavioral Health cannot be utilized to remove or change suicide precaution. Additionally, all mental health providers shall have the highest-level clinical certification and/or license in their profession within the state where the provider is practicing. Except as otherwise provided herein. Services provided shall include but are not limited to, intake arrival screening; infectious disease screening and treatment; emergent, urgent, acute, chronic, and emergency care; on-site sick call; treatment of minor injuries; treatment of special needs; providing mental health services; dental services to include dental health assessments; participating in quality improvement and risk management activities; and provision of over the counter and prescription medications:

1) On-site health care personnel shall perform initial medical screening within 12 hours of arrival to the facility. Each detainee shall be given an opportunity to shower and shall be issued clean clothing, bedding, towels, and personal hygiene items. Arrival screening shall include, at a minimum, testing for TB infection and/or disease, and the elicitation and recording of past and present medical history (mental and physical, dental, pregnancy, lactation or post-partum status, history of substance abuse, screening questions for other infectious disease, and current health status including any physical or developmental disabilities or impairments):

a) Elicitation of a history and provision of required vaccinations for ICE detainees per the Centers for Disease Control and Prevention (CDC) and the Advisory Committee for Immunization Practices (ACIP) recommendations is a requirement of all service providers providing health care services for ICE detainees, at a minimum to address the population that are the highest risk (e.g., Diabetics, HIV, Cancer, Seizure, Heart Disease, Asthma, Cancer and over the age of 50, pregnant females and other special populations), as well as those necessary to address pandemic events according to guidance provided by ICE and as recommended by the CDC.

b) Measurement of height, weight, and a complete set of vital signs (BP, P, R, and T) shall be completed during initial screening. Blood sugar, peak expiratory flows,O2 readings may be necessary dependent upon specified diagnosis or current medical concern exhibited or verbalized by the detainee and observed by medical provider; and detainee responding in the affirmative shall be sent for evaluation to a qualified, licensed health care practitioner as quickly as possible, but no later than two calendar days.

c) Pregnancy screening shall be completed during initial screening to ensure all female detainees/residents ages 10-56 complete a pregnancy test. The Field Operations Director (FOD) will be notified immediately regarding females determined to be pregnant, but no later than 72 hours after such determination. The FMC and other IHSC personnel will coordinate with the Assistant FOD and /or FOD in ensuring that detention facility staff are aware of these notification requirements pursuant to ICE Directive 11032.4.: Identification and Monitoring of Pregnant, Postpartum, or Nursing Individuals.

2) A full health assessment to include a history and physical examination shall be completed within the first 14 days of an adult detainee arrival unless the clinical situation dictates an earlier evaluation. Detainees with chronic medical, dental, and/or mental health conditions shall receive prescribed treatment and follow-up care with the appropriate level of provider and in accordance with the ICE detention standards, NCCHC and/or ACA standards.

3) The service provider shall utilize the following IHSC-developed screening tools: Intake, comprehensive health assessment (i.e., 14-day physical examination), Mental Health Assessment, or equivalent:

a) The service provider shall offer the following discretionary mental health screening tools to direct patient care providers: Columbia-Suicide Severity Rating Scale (C-SSRS), Patient Health Questionnaire (PHQ)-9, General Anxiety Disorder (GAD)-7, Mini Montreal Cognitive Assessment (MoCA), full MoCA, World Health Organization (WHO) Disability Assessment;

b) The service provider shall add a data-field to relevant screening and assessment forms indicating that a qualified mental health provider (QMHP) has reviewed available medical records and will document which records specifically have been reviewed;

c) Within the electronic health record (EHR), the service provider shall implement a built-in prompt, or equivalent, to auto-refer a non-citizen for a Mental Health Assessment following a positive intake screening or comprehensive health assessment;

d) Service providers operating in Arizona, California, and Washington, shall add an EHR data field requiring the QMHP to indicate whether the non-citizen meets designated medical criteria (see section, Serious Mental Illness) after each mental health visit. If the QMHP determines the non-citizen does not meet the designated medical criteria, the QMHP will document the rationale.

4) The service provider shall ensure that its healthcare system/employees solicit and triage detainees’ requests for healthcare (sick call) daily and that this is tracked through a written system of accountability and within the health record with care delivered per current ICE detention standards, NCCHC and/or ACA standards.

5) Upon receipt of an authorization to transfer a detainee from ICE/ERO to another facility, the medical provider shall prepare and provide a Medical Transfer Summary or equivalent form that includes at minimum: current medications, current diagnoses, scheduled and/or medically indicated appointments and consultations (to include any referred community specialty care appointments), and medical equipment for continuity of care. (IHSC Form 849).

a) Transporting Officer: the transporting officer shall review the Medical Transfer Summary, or equivalent form for completeness and to make sure he or she has the supplies required to provide any in-transit care that is indicated. The Transporting Officer is responsible for delivering the Medical Transfer Summary or equivalent to the medical provider at the receiving facility and shall advise them of any medical interventions provided to the detainee in transit.

6) The facility mental health program shall include appropriate group counseling, individual talk therapy, peer-support groups, and psychiatric services to meet the needs of the population. The service provider shall furnish mental health evaluations as determined by the Facility Local Health Authority and in accordance with the current applicable ICE detention standards, NCCHC and/or ACA standards. The FMC will review policies as a part of the annual site visit to ensure the policies align with the detention standards and IHSC's expectations for optimal patient care and services.

The service provider is required to provide prescribed medications. The service provider may acquire these medications thru an IHSC network pharmacy. Prescribed medications include formulary medications per the current non-IHSC Staffed Facility Formulary and approved nonformulary medications (e.g., IHSC Form 943 or equivalent). Formulary medications include approved vaccinations. All travel medications must be provided per ICE policies. ICE only will cover cost associated with medications provided by network pharmacies through ICE’s pharmacy benefit manager (PBM).

7) In accordance with detention standards, the service provider may approve a list of nonprescription medications available to detainees outside of health services (e.g., sold in commissary). IHSC does not reimburse for nonprescription medication services outside of health services.

The service provider shall retain, at a minimum, staffing levels as approved by IHSC at the time of implementation of this contract. The service provider shall ensure that all health care staff employed under this agreement to provide care to ICE detainees shall be licensed and/or certified as required by the State in which the designated facility covered under this agreement resides. At no time shall unlicensed, uncertified and/or inactive status health care staff provide care to ICE detainees. The service provider shall ensure that all health care providers utilized for the care of ICE detainees are credentialed, to include: primary source verification, current licensure, certifications, and/or registrations within the State and/or City where they treat the detained population, and inquiry regarding sanctions or disciplinary actions (i.e., National Practitioner Data Bank).

All costs associated with the medical care to be provided by the vendor must be included in the pricing for this contract. On-site routine labs and CLIA waived testing will be a requirement of the service provider. Off-site labs must be approved through the Medical Payment Authorization Request (MedPAR)/referral or waiver processes established by IHSC and the off-site lab provider will be reimbursed through IHSC’s third party claims processor. All routine medical supplies will be provided by the service provider and must be included in the pricing for this agreement. The following are not included in the pricing: off-site specialty care, emergent care, hospitalizations, approved formulary and non-formulary network pharmacy purchases of medications and patient specific durable medical equipment (DME). The mechanism for approval of retail purchases of medications is required of the Health Authority, as designated through the position description submitted by the service provider. DME identified as clinically necessary by a medical provider and approved by an IHSC Regional Clinical Director (RCD) or designee, will be made available through the MedPAR system or purchase card process with the assistance of the IHSC Field Medical Coordinator (FMC), or designee as needed.

Standards of Medical Care

Evidence-based Standards of Medical Care:

The service provider is responsible for providing resources for evidence-based standards of medical care which can be used as a guide for treatment of most diagnosed health care concerns. The service provider shall establish and make available to the government the provider’s proposed evidence-based standards of medical/mental health care within 90 calendar days from the contract award. See examples of resources below:

IHSC Sample Clinical Practice Guidelines (To Be Provided Upon Request)

0. Asthma;

0. Gender Dysphoria;

0. Hepatitis C;

0. Hypertension; and

0. Sickle Cell Disease.

Credentialing Requirements:

The service provider will maintain written documentation confirming that everyone providing services under this agreement has and maintains requisite credentials. Any change in status regarding any credentialing requirements must be reported in writing by the service provider to ICE and the IHSC FMC within seven business days.