70B03C23Q0032-SOW_01122023_Redacted.pdf

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STATEMENT OF WORK

Kenneling/Veterinary Services

20136473

1. BACKGROUND:

The purpose of this procurement is to secure commercial kennel facilities and services to support the United States Customs and Border Protection (CBP) Canine Enforcement Program and the CBP mission. Requirements shall include housing and rations for CBP-owned Canine, and other kennel related goods and veterinarian services as prescribed by this statement of work.

2. SCOPE:

The contractor(s) shall provide a Veterinarian, all of the labor, materials, supervision, facilities, equipment and personnel necessary to satisfy the kenneling/food requirements of the CBP Calexico Port of Entry (POE). The number of canines to be kenneled between thirty six (35) to forty three (43) at any given time. The number of canines is subject to fluctuation according to the demands of their service. The canines’ work address is:

Location 1 Location 2 CBP-Calexico East POE CBP-Calexico West POE 1699 E. Carr Rd. 200 E. First St.

Calexico, CA. 92231 Calexico, CA. 92231

Location: The kennel shall be located within a twenty (25) mile radius from both Ports of Entry and shall be located within the United States. (due to the Canine handler report work time) they have 45 minutes to pick up the canine and be at their work site location).

3. SPECIFIC REQUIREMENTS:

3.1 Employee Background Checks

Contractor employees must clear Local and National Crime Information Center (NCIC) background checks in order to work on the contract. The contractor shall submit within ten

(10) working days after award of this contract a list containing the full name, social security number, place of birth (city and state), and date of birth of employee candidates to the Contracting Officer Representative (COR).

The contractor shall notify the COR via Phone, or electronic transmission, immediately after a personnel change become known or no later than five (5) business days prior to departure of the employee. Telephone notifications must be immediately followed up in writing.

Contractor’s notification shall include, but is not limited to name changes, new hires, resignations, and terminations.

The Contractor shall submit only those candidates that have not had a felony conviction within the past 36 months or illegal drug use within the past 12 months from the date of submission of their name as a candidate to perform work under this contract. Contractors are required to flow this requirement down to subcontractors.

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3.2 Access: All canine officers will require twenty-four (24) hour access to the portion of the kennel facility used to kennel the CBP canines. Canine Enforcement Officer’s (CEO) must be able to retrieve their assigned canine within ten (10) minutes of their arrival at the kennel.

Under no circumstances should a member of the public, or any other unauthorized person, have access to the CBP canines. If key-type door locks or padlocks are used for afterhour security, the contractor will provide a key (or sets of keys, as appropriate) to each assigned CEO. All entry/exit points will be locked after-hours or when unattended. All dog runs shall be secure.

Kennels shall have double gates/doors to enter/exit the facility and grounds.

3.3 The contractor shall ensure that only authorized kennel personnel have access to CBP canines. Access to and contact with CBP canines by the general public and other animals including, but not limited to, privately kenneled animals is strictly prohibited at all times.

3.4 The contractor shall ensure that kennel personnel do not identify or point out to anyone the identity and location/runs of CBP canines. No information about the CBP canines should be disseminated to anyone, other than CBP CEO, at any time.

3.5 In addition to providing suitable space for the canines, the contractor shall ensure that the kennel, access buildings, break areas, and curtilage are kept clean. At all times, the entire kennel site shall be kept in a condition that will not pose a danger to the canines or the CEO.

The kennel site shall be kept in a sanitary condition. (See Paragraph 5 entitled Sanitation).

3.6 A Contracting Officer Representative (COR) will be appointed to monitor contractor performance and coordinate technical and administrative matters with the Contracting Officer (CO). The COR will conduct a semi-annual review and will provide a report to the CO after each review. The COR may conduct additional reviews at unannounced times. The COR will be identified in the contract.

3.7 CBP canines are the sport variety. CBP canines are working dogs, not pets boarded while their owners are on vacation. These canines work 8 – 16 hours a day, often in high stress situations; therefore, it is important for these canines to rest while they are in the kennel facility.

The canines weigh between 50-90 pounds. Absent unique circumstances, no CBP canine will be younger than one year old. The majority of the dogs are German Shepherds.

4. FACILITY AND RUNS:

The kennel facilities must be situated in a quiet location away from noisy neighborhoods or near public noisy roads, parks and secure from the public. The facility must provide an environment conducive to the canines obtaining adequate rest. Audible and visual distractions are considered detrimental. The contractor must meet all requirements.

Regardless of the kennel type, only one canine shall be in each kennel run at any one time.

There must be a “buffer” run to separate CBP canines from privately kenneled animals.

Regardless of the circumstances, CBP canines cannot be place in shipping crates or wire cages at any time.

4.1 Floor and Dog Runs: The kennel building shall be constructed with concrete foundations and subfloors. Kennel run floors will be a sealed hard, non-skid surface (i.e. concrete or tile is acceptable). All concrete surfaces will be sloped and constructed to allow for adequate drainage for flushing stools and urine from the kennel run. Pooling of liquid is not permitted. Other floors

SOW Calexico Kennel Services Page 3 of 9 and pathways should be of a non-skid for adequate drainage for flushing stools and urine from the kennel surface. Toys are not permitted in the kennel runs. The only items permitted in the dog runs are the non-porous dog bed, water bucket, and feed dish.

4.2 Kennel Runs: Kennel runs must be indoor as they are more secure and have less external stimuli. The indoor runs provide significantly more protection from the elements. A guillotine type drop door is permissible for the indoor runs. All kennel runs shall be disinfected with veterinary approved chemicals (See Paragraph 5 Sanitation). Each kennel run will have a minimum of twenty-four square feet, not including the sleeping area. No dimension of the kennel run shall be less than three feet.

4.3 Kennel Run Barriers: If kennel runs use a common barrier to separate adjacent runs, the barrier shall be from the floor to the chain link or canopy top to prevent cross contamination between runs. The barrier must consist of, from the floor, a solid or composite wall at least three feet six inches in height. The remainder of the barrier shall either be a solid wall or wire mesh fence fabric.

4.4 Sleeping Areas/Platforms: Kennel runs will be equipped with either a raised sleeping platform or doghouse. Sleeping platforms shall be of non-porous materials (e.g. stainless steel, fiberglass). The platform shall be of adequate size to accommodate the dog. If the enclosed bedding area is attached to the kennel run, it will have two solid walls between the adjacent kennel runs with chain link ends. If the enclosed bedding area is separate from the kennel run it must have four solid walls with an access opening on one end. Access doors to the inside sleeping area, of an indoor/outdoor kennel run, shall be a minimum of 40” high and 28” inches wide.

4.5 Ventilation: All types of kennel facilities and kennel runs shall have fresh air either through windows, doors, vents or air conditioning. The minimum air temperature shall not be less than 40 degrees Fahrenheit (F). The maximum air temperature shall not be more than 90 degrees F.

4.6 Fencing and Gates: Wire mesh fence fabric will be utilized on the runs and gates. The fabric will be at least 11-gauge material for 2-inch mesh or at least 13-gauge for 1 ¼-inch mesh.

Access gates to each run and sleeping area will have a positive latching system to prevent the dogs from jumping against the latch and accidentally opening the gate. Kennel facilities shall have double gates/doors that require the dog to go through two secure gates/doors to enter/exit the facility and grounds.

Security fencing shall surround all outside runs and break areas. The fence fabric shall be 11-gauge steel wire mesh chain link fence. The fabric height, from ground to top of fence, shall be between 6’ and 8’. No fence will be located so that the features of land (its topography) or structures defeat its purpose by allowing passage over, around, or under the fence. The fence need to be in good repair conditions at all times. The chief intention of this requirement is to restrict access to the kennel from outside.

4.7 Lighting: The kennel compound, kennel runs, and parking lot must have exterior lighting on all side of the building to provide security and to allow for safe nighttime activity in removing or returning canines to their kennel runs. All accessible areas need to have lights, by motion sensors or permanent lightings.

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4.8 Kennel Construction: The government will not reimburse the contractor for any construction or remodeling.

5. SANITATION:

Kennel runs and sleeping areas shall be disinfected at least every four (4)- calendar days with a veterinarian-approved disinfectant solution and shall be rodent and pest free.. Stools, urine and waste dog food is not be allow to remain in a run for more than one (1) hour during required staffing hours (See Paragraph 8.4, Staffing Hours). All stools shall be remove within one (1) hour after the facility opens for business or no later than 9:00 a.m. on days when the kennel is not open for business.

All chemicals shall be stored away from any food items or near the floor, capped and in the original labeled containers. Chemicals not in the original container shall be clearly marked. All disinfectants used for cleaning shall have the approval of the Environmental Protection Agency or the State.

When a CBP canine breaks, there shall be only one dog per “break area”. No privately boarded canine shall break at the same time in the same area as CBP canines. Break areas need to be clean, disinfected at least every four (4)-calendar days with a veterinarian-approved disinfectant solution and shall be rodent and pest free.. Stools, urine and waste dog food is not allow to remain for more than one (1) hour during required staffing hours (See Paragraph 8.4, Staffing Hours). All stools must be remove within one (1) hour after the facility opens for business or no later than 9:00 a.m. on days when the kennel is not open for business.

5.1 Food and Water Areas: Kennel personnel shall clean food and water utensils every day with hot soapy water. Kennel personnel shall clean utensils used in preparation of food immediately after each food preparation period. Stainless steel feed and water pans need to be use. Empty dog food bags need to be removed and disposed of in a covered container. All food shall be stored in rodent proof storage containers. The area will be rodent and pest free. The contractor shall provide a refrigerator for special diets and medications. Medication will be properly label and stored in the refrigerator, if necessary. If the water supply comes from an underground well, it must be tested and approved for human consumption within 20 days of contract award (potable). The kennel shall have potable hot and cold running water. CEOs shall have 24-hour access to the potable hot and cold running water. Self-waterers are not be permitted. Water should have been approve for human consumption.

5.2 Health: The contractor needs to ensure that the CBP canines are not in the same kennel room with any quarantined animals or under medical treatment. The kennel must have an isolation area to accommodate those animals currently under quarantine or medical treatments. The contractor will ensure that ill CBP canines will be kenneled and in a different room from other ill privately boarded dogs. The kennel shall have First Aid Kits for personnel and animals. The contractor shall have written procedures to educate employees on how to handle animal related injuries. Procedure must be submitted to the COR within 20 business day of receiving award.

When a CBP canine requires medication, and the assigned CEO is off-duty, the CEO shall make arrangements with the kennel personnel 24 hours prior to the administration of medication with direction on how to administer the CBP provided medication. If arrangements are not made 24 hours in advance of prescribing medication, the contractor will notify the COR.

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The contractor shall observe the appearance and activity of the dogs for signs of illness, wounds, disease and discontent. The contractor shall specifically watch for signs of injury or other changes in physical condition. If a CBP owned animal is injured or becomes ill, the contractor will contact the Canine Supervisor immediately upon determining the canine is injured or ill. During the required staffing hours (See Paragraph 8.4, Staffing Hours), this contact needs to be made within half an hour of determining that the canine is injured or ill. If the Canine Supervisor is unavailable, contact the CEO or the COR. If it is an emergency, and a Canine Supervisor cannot be contacted, the contractor will take the ill or injured canine to the pre-designated veterinarian. The name and contact information of the authorized veterinarian will be provided by CBP after contract award. The contact names, titles, and phone numbers of all canine personnel will be provided after contract award.

If a CBP canine passes away, CBP personnel will take possession of the dog remains. No CBP canine shall be buried or disposed of by kennel personnel.

5.3 Bathing: CBP will be responsible for bathing the canine(s). The contractor’s facility shall have a bathing utility available to bathe the canines. CBP will coordinate bathing of all canines to fit the contractor’s bathing routine.

5.4 Debris: The compound area where the kennels are located shall be free of all refuse, garbage, trash, and debris. Seeded areas within the compound shall be mowed or chopped and kept free of brush and tall vegetation that could pose a health hazard to the dogs, handlers, or other individuals entering the premises.

5.5 Flea and Tick Prevention: The kennel and surrounding areas shall be treated to prevent infestation of fleas and ticks on a semi-annual basis, at a minimum.

5.6 Break Areas: When CBP canines are in the break areas, the area shall be kept need to free of all toys, e.g. tennis balls, etc.

6. FOOD:

The contractor shall provide all food, supplies, and equipment necessary to perform the services. This includes items such as stainless steel feed and water pans; cleaning supplies and equipment, disinfectants etc. The amount shall be the suggested label serving size provided by the food manufacturer unless special rations are approved by the COR or Canine Supervisor. The acceptable range for the key nutritional factors are:

Energy density 4.0 to 5.5 kcal ME/g DM Fat 15 to 40 % fat DM or 30 to 65% of calories from fat Soluble carbohydrate 39 to 55% NFE DM or 20 to 50% of calories from NFE Protein 22 to 32% protein DM or 18 to 25% of calories from protein Digestibility DM digestibility >80%

Once a standard, approved brand of dog food is established, any change must be approved seven (7) calendar days in advance by the COR or Canine Supervisor. Special rations for dietary or medical purposes must also be approved seven (7) calendar days in advance by the COR or Canine Supervisor.

ADDITIVES: A majority of commercial dog foods do not contain medication to prevent heartworm or hookworm infections. The kennel will administer heartworm and hookworm

SOW Calexico Kennel Services Page 6 of 9 medication to the dogs on a semi-annual basis. The kennel will report administration of heart work and hookworm medication in its semi-annual review with the COR.

7. FEEDING:

The kennel personnel shall be responsible for feeding the dog(s) once a day according to the following schedules. All CBP canines, at the kennel at 7:00 a.m., shall be fed at 7:00 a.m. The remaining canines shall be fed at 3:00 p.m. The CBP canines shall not be fed more than once a day. The only exception would be those canines under a veterinarian’s care and at the veterinarian’s direction.

Kennel personnel feeding the dog shall complete the Food & Stool Chart on a daily basis. The assigned CEO has the responsibility and is accountable to ensure the Food & Stool Chart is complete each day. The Chart will be provided separately by the COR or Canine Supervisor after contract award.

8. SAFETY REQUIREMENTS:

8.1 Protection: The contractor shall have a plan for emergency procedures. A copy of the local fire evacuation plan shall be posted in the kennel. The contractor will provide fire extinguishers on site to extinguish common construction materials and/or electrical fires. The contractor will ensure that the fire extinguishers are inspected and maintained in accordance with the local, state and federal, fire regulations. The contractor shall have business insurance as required by the appropriate state and local governments and municipalities.

The COR or Canine Supervisor shall make periodic unannounced inspections. The contractor must be certified to provide kenneling services by the appropriate local and state government municipalities.

8.2 Escaped Dog Plan: The contractor shall have a written plan for handling the “escaped dog” scenario. The plan shall define what steps are followed/taken to notify the owner, advertise in local publications, etc. Escape plan must be submitted within twenty business day of receiving award.

8.3 Personnel: If required by the state, the kennel manager must be certified to manage a kennel facility. If the kennel manager is replaced, the contractor will provide notification to the COR immediately.

The Contractor’s staff must comply will all Background and Security Clauses included in the solicitation. The contractor shall provide personnel who have the technical knowledge and qualifications to perform the functions outlined in the SOW.

8.4 Staffing Hours: The kennel facility shall be staffed, on site, by at least one (1) employee, between the hours of 6:00 a.m. and 4:00 p.m., seven (7) days a week. These hours are the active dog hours for the CBP canines. This presence will ensure that the requirements for ill canines (Paragraph 5.2 Health) and the requirements for stool removal (Paragraph 5 Sanitation) will be met during these active dog hours.

8.5 Record Keeping: The contractor will keep a record of all CBP canines kenneled at the facility during each 30-day/monthly billing cycle.

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9. VETERINARY SERVICE:

The contractor shall provide all of the labor, materials, supervision, and facilities necessary to satisfy the veterinary requirements. Services also to include any medical attention, such as emergency medical care, required by the canines to keep them ready to perform detector work.

See veterinary services for detailed information (Section 9.3). Non-routine services shall be provided if requested by the qualified canine officer.

9.1. The contractor shall ensure that only authorized hospital/kenneling personnel have access to CBP canines.

9.2 Scope of Work: In the event that a CBP canine becomes ill, the contractor shall contact CBP employees in the following order: Canine Supervisor, COR, CEO, and designated veterinarian (See Paragraph 5.2 Health). Contact information for the designated veterinarian will be provided upon contract award.

Should medical treatment be necessary, authorization must be obtained by Canine Supervisor, COR, or CEO before treatment can be given, if the medical treatment is not pre authorized by the agency, the contractor will be liability for the canine and any charges that are incurred as a result of the unauthorized medical treatment

9.3 Services: The contractor shall provide any emergency medical care or medical attention, required by the canines. Veterinary services as needed to include: heartworm test, yearly physical examinations for each dog, immunizations, sick call diagnosis/treatment, radiology, grooming, dental care (including anesthesia), flea/tick treatment, minor surgery, laboratory services, necropsy, drawing of blood, anesthesia, x-rays, prophylaxis dental, IV fluids, biopsies, or injections deemed necessary by the COR or Canine Supervisor.

9.4 Anesthesia: During all dental cleanings and general anesthesia, all canines will be intubated to protect the airway from debris or regurgitation.

9.5 Flea treatment: All CBP canines will be treated monthly with Frontline Plus to prevent fleas and ticks. In areas with high numbers of ticks, Frontline Plus can be applied as often as every 21 days. In addition, a preventer collar may be useful in these areas.

9.6 Government Furnished Supplies: CBP will furnish the heartworm medication to be given to the dogs once a month, as well as any other medication prescribed/required by veterinary in locations wherein veterinary services will not be received.

9.7 Vaccinations/Medication: The contractor veterinarian is to give all shots and medication to each dog kenneled required by CBP Canine Manual and local/state/federal law. Other required medication include; heartworm once a month and on an annual basis, distemper, rabies, hepatitis, lepto, parafluenza, parvo, corona, lyme, bordatella, or any other required medication necessary to maintain the canines health.

10. ENVIRONMENT MANAGEMENT

In order to comply with federally mandated environmental preference programs and Department of Homeland Security (DHS) “Green Procurement Program” (GPP) policy, US Customs and Border Protection requires the use of environmentally preferable products and services. These