7. PWS_NGEEP_2024v4.pdf

National Guard Employment Enhancement Program (NGEEP) Performance Work Statement (PWS)

Joint Force Headquarters – Ohio (JFHQ-OH) G1 Warrior Support Division (WSD)

Ohio Army National Guard (OHARNG)

W9136424FXXXX

Table of Contents Section 1: General Information Section 2: Definitions and Acronyms Section 3: Government Furnished Property (GFP) Section 4: Contractor Furnished Property, Materials, and Equipment (CFP/M/E) Section 5: Requirements and Description of Services

5.1 Requirements

5.6 Knowledge, Skills, and Abilities (KSAs)

Section 6: Applicable Publications Technical Exhibit 1: Performance Requirements Summary (PRS) Technical Exhibit 2: Deliverables Schedule Technical Exhibit 3: Quality Assurance Surveillance Plan (QASP) Technical Exhibit 4: Data Requirements Technical Exhibit 5: Family Readiness and Warrior Support Regional Map

SECTION 1

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform NGEEP coordination services, as defined in this PWS. The Ohio Army National Guard (OHARNG) currently has approximately 10,150 Soldiers with over one million Veterans residing in the state. The NGEEP supports the Department of Defense (DoD) Veteran, service member, and military family communities in Ohio with career education, employment preparation, employment support, and employer outreach. Intent on providing income stability, long term opportunity, and competitive wages for clients; our program collaborates with federal, state, local, and non-profit organizations, and volunteers to understand the employment market while placing a wider audience into in demand careers. Essential to the program’s success are three tenets. First, partnering with employers and stakeholders that are intentional about hiring Veterans, service members, and military family members from all services and components. This requires detailed assessments of industries, companies, and emerging job opportunities. Critical is our ability in connecting to corporations with military support and assistance groups, or those companies with significant numbers of Veterans/service members as employees. Second, collaborating with state, regional, and local organizations like the Ohio Department of Veteran Services, Ohio Diversity Council, and numerous apprentice programs to place clients into the right employment trajectories and openings. Third, is educating clients on which industries, careers, or experiences provides them with the highest degree of employability. Placing a client in employment is the ultimate goal of the program, nonetheless, preparing clients with the right skills, abilities, and/or credentials is equally relevant in the long-term.

1.1.1 Objectives: The NGEEP aims to facilitate professional development and employment opportunities for Ohio National Guard (ONG) members. The contractor shall provide comprehensive services to enhance clients' skills, foster career growth, and connect them with meaningful employment opportunities. The program serves as the conduit between employers and resources for the ONG, employment resources, to include job fairs, resume writing and assist with connecting soldiers and families with local employers. The NGEEP will serve as the primary advisor on all employment issues to the Ohio National Guard to include employer outreach and engagement, identifying and developing long range employment program strategy, and selecting outside employment platforms and initiatives for NGEEP use (at no additional cost to the government). The primary goal of the NGEEP is to connect unemployed or underemployed/undertrained service members, Veterans and their families with programs, networks, and resources which assist them in securing employment or transitioning into a new career.

1.2 Background: The OHARNG Family Readiness and Warrior Support (FRWS) Office implemented NGEEP in FY15. The purpose of the NGEEP is to support the ONG J9 and Warrior Support Division (WSD) in placing and/or preparing clients for employment or other career opportunities. The mission of the program is to facilitate and oversee the administration, development, and delivery of various employment services for Ohio service members, Veterans, and their families. The NGEEP will coordinate/train with Operation Solid Start (OSS), Soldier and Family Readiness Specialist (SFRS), and other internal/external career professionals to support the unemployed or underemployed personnel within the ONG.

1.3 Period of Performance (PoP): The Period of Performance shall be (1) Base Year of 12 months and (4) 12-month option years.

Base Year: 21 September 2024 – 20 September 2025 Option Year 1: 21 September 2025 – 20 September 2026 Option Year 2: 21 September 2026 – 20 September 2027 Option Year 3: 21 September 2027 – 20 September 2028 Option Year 4: 21 September 2028 – 20 September 2029

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0800-1630 on Monday through Friday at designated office locations and some weekends locations situational dependent, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The Government will require the contractor to work some weekends as directed by the ONG. The contractor shall always maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force is essential. Each FRWS region, four in total, have a Specialist dedicated to the ONG’s civilian employment readiness and employment needs. The KO or Contracting Specialist (CS) via the Contracting Officer’s Representative (COR) will coordinate with the contractor after award the distribution and office location of each regional Employment Specialist. Teleworking is authorized with approval. The KO via the COR is authorized to approve teleworking as needed or in emergency situations.

Program Lead Office Location:

(Central Ohio) 2825 W Dublin Granville Rd, Columbus, OH 43235

Employment Support Specialists Office Locations:

Region 1: (Northeast Ohio) 1440 State Rte. 534, Newton Falls, OH 44444 Region 2: (Southeast Ohio) 2154 Narrows Rd, Chillicothe, OH 45601 Region 3: (Southwest Ohio) 10050 Woodlawn Blvd, Cincinnati, OH 45215 Region 4: (Northwest Ohio) 1241 W Newton Rd, Bowling Green, OH 43402

Education and Employment Outreach Coordinator Office Location:

(Central Ohio) 2825 W Dublin Granville Rd, Columbus, OH 43235

1.4.1.1 Telework: The Government will permit the contractor to telework as needed in support of this requirement as the mission and government POC allow. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the government. All telework requires COR recommendation for approval and/or authorization by the Contract Specialist (CS) or KO prior to contractor teleworking.

1.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The government reserves the right to direct the removal of an employee from government property or revoke access to government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the contractor from responsibility for total performance of this contract.

1.4.4 Recognized Holidays: The following are recognized United States (U.S.) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.5 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). The contractor shall submit a final QCP COR no later than (NLT) 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the KO’s acceptance in writing of any proposed changes to its QCP.

1.4.6 Quality Assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s). To measure performance and program effectiveness, the government will evaluate qualities such as implementation, effectiveness, efficiency, and attribution.

1.4.5 Access and General Protection/Security Policy and Procedures: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, OHARNG and/or local policy. Should the Force Protection Condition (FPCON) change, the government may require changes in contractor security matters or processes.

1.4.6 The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

1.4.7 The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver s license, current vehicle registration, valid vehicle insurance certificate, and [insert any additional requirements to comply with local security procedures] to obtain a vehicle pass.

1.4.8 During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

1.4.9 When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with applicable state and federal laws and Army, Air Force NG, and OHARNG regulations.

1.4.10 Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

1.4.11 Failure to comply with these requirements may result in withholding of final payment.

1.4.12 Note that CAC cards are issued only to contractor employees whose duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more.

1.5 Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.5.1 For Contractors Requiring Common Access Card (CAC): For installation(s)/location(s) cited in the contract, contractors shall ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel who meet one or both of the following criteria:

1.5.1.1 Require logical access to Department of Defense computer networks and systems in either:

1.5.1.2 the unclassified environment; or

1.5.1.3 the classified environment was authorized by governing security directives.

1.5.1.4 Perform work, which requires the use of a CAC for installation entry control or physical access to facilities and buildings.

1.5.1.5 While visiting or performing work on installation(s)/location(s), contractor personnel shall wear or prominently display the CAC as required by the Governing local policy.

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 (T1) or higher investigation IAW DoDI 5200.46. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial/interim CAC may be issued based on a successfully scheduled T1 with the Office of Personnel Management and a favorable completion of an FBI fingerprint check.

1.5.2 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the Joint Force Headquarters Ohio (JFHQ-OH) Personnel Security office who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing Application (eAPP) system. Upon completion of the eAPP form and submission of all required documents, including fingerprint card to the security office, the National Background Investigation Service (NBIS) background investigation (BI) will initiate the investigation. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail, or via a government system. The contractor is cautioned that the entire process from submission of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, and failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.5.3 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below.

Although there is no requirement for the contractor to designate a Corporate Facility Security Officer (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1.5.3.1 The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be SSG Daniel Yeboah, Education Services Officer.

1.5.3.2 The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

1.5.3.3 The Government will inform the contractor's applicant, via email, of one of the following:

1.5.3.3.1 Approval: * Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

1.5.3.3.2 Rejection: * The Government, in separate correspondence, will provide reason(s) for rejection.

1.5.3.3 Return: Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 Contractor personnel shall obtain a CAC from the nearest Real Time Automated Personnel Identification Documentation System (RAPIDS) Issuing Facility (typically the local Military Personnel Flight (MPF)). At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID.

The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 During the performance period of the contract, the contractor shall: The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under https://tass.dmdc.osd.mil/tass/ this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.4.1 Within 7 working days of any changes to the listing of the contract personnel authorized a CAC, provide an updated listing to the contracting officer who will provide the updated listing to the authorizing Government official.

1.4.5.1.4.2 Return CACs in accordance with local policy/directives within 7 working days of a change in status for contractor personnel who no longer require logical or physical access.

1.4.5.1.4.3 Return CACs in accordance with local policy/directives within 7 working days following a CACs expiration date; and

1.4.5.1.4.4 Report lost or stolen CACs in accordance with local policy/directives.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

https://jko.jten.mil/courses/atl1/launch.html

1.4.5.4 iWatch Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWatch program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security: All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the government's computer network, including the restriction against using the network to recruit government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 Information Assurance/Information Technology (IT) certification: All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance or appointment to IA/IT functions.

In accordance with DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, contractor employees supporting or performing IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 OPSEC SOP/Plan: The contractor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan and provide it to the COR within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1. Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.5.13 Classified Information: Not Applicable

1.4.5.14 Threat Awareness and Reporting Program (TARP): Per AR 381-12, contractor employees with security clearances must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained, and date of training within 15 days of training completion.

1.4.6 Physical Security: The contractor shall safeguard all government property provided for contractor use. At the close of each work period, government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the government replaces or re-keys the locks, the government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government will replace all locks and keys for that system and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Not Applicable

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required licenses used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.)

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO or COR in accordance with FAR

42.5. The KO, COR, Chief of the WSD, and other government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the government views the contractor’s performance and the contractor shall apprise the government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the government. Contractor attendance at these meetings shall be at no additional cost to the government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with government or non-government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

When contractor employees are working on government facilities or participating at government meetings, they will wear identification badges and disclose themselves as such. The badges, at a minimum, must have the employee's name and the word “contractor” displayed. Ideally, the company name will appear on the badge. Contractor or government issued badges are acceptable. Additionally, notwithstanding any other provisions in the PWS, the contractor will perform no inherently governmental functions.

Contractor employees will identify themselves as a contractor in meetings, telephone conversations, all written communications and work situations so that their actions cannot be construed as acts of a government official. The contractor will take no action that binds the government to a final decision or results in the exercise of governmental discretion. When contractor personnel are tasked to attend a government meeting or conference, they will identify themselves as employees of a contractor at the beginning of the meeting. The contractor may present government approved briefings at the meeting and answer questions with pre-approved government responses; however, the contractor will not become a de facto government representative in discussions.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles pass) to the KO within 14 days of an employee’s departure.

1.4.11 Combating Trafficking in Persons: The U.S. government has a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract;

or use forced labor in the performance of the contract. The Contractor shall notify its employees of the U.S. government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the U.S. government policy as described at FAR 22.17.

1.4.12 Contractor Travel: The contractor shall travel to various locations during the performance of this contract to train and attend meetings. The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. Note: The COR may authorize travel if a fully funded travel CLIN exists, and funding is validated prior to travel arrangements being made. The KO’s approval is only necessary if funding is unavailable, or the KO has retained COR responsibilities.

The contractor may be required to travel up to five days overnight to off-site training locations and to ship training aids to these locations in the performance of this contract.

The cost of shipping training aids shall be borne by the Government: The contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

1.4.13 Data Rights: The government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In/Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 60 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements to commence full performance of services on the contract start date.

SECTION 2

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Client: Any DoD Veteran living in the state of Ohio, current service members of the ONG, and their family members listed in DEERS.

2.1.2 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.4 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.5 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.6 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of the end product or service shall meet contract requirements.

2.1.10 Subcontractor: One that enters a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infrastructure AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security

AQL Acceptable Quality Level CEI Civilian Employment Information CFR Code of Federal Regulations CMRA Contractor Manpower Reporting Application CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf CPARS Contractor Performance Assessment Reporting System DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense ESGR Employer Support of the Guard and Reserve ESO Education Services Officer FAC Family Assistance Center FAR Federal Acquisition Regulation FRWS Family Readiness and Warrior Support FY Fiscal Year GFP/M/E/S Government Furnished Property/Material/Equipment/Services H2H Heroes to Hired IA Information Assurance IPT Integrated Project Team IS Information System(s) JFHQ Joint Force Headquarters KO Contracting Officer NACI National Agency Check and Inquires NGEEP National Guard Employment Enhancement Program NLT No Later Than NTEP Non-Traditional Education Program OCI Organizational Conflict of Interest ODC Other Direct Costs OH-TAPS Ohio Transition Assistance Program Seminar ONG Ohio National Guard ONGSP Ohio National Guard Scholarship Program OSS Operation Solid Start PII Personally Identifiable Information PIPO Phase In/Phase Out PIEE Procurement Integrated Enterprise Environment POC Point of Contact PRS Performance Requirements Summary PSIP Personnel Security Investigation Portal PWS Performance Work Statement QA Quality Assurance

QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program ROM Resource Office Manager SFRS Soldier and Family Readiness Specialist TDY Temporary Duty TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence WSD Warrior Support Division YRRP Yellow Ribbon Reintegration Program

SECTION 3

3.0 Government Furnished Property, Material, Equipment, and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, a mobile cellphone, computers, and other items necessary to maintain an office environment.

3.2 Materials: Complete workstation and chair, expendable office supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support), telephone and fax, copy machine and printer, mail service and postage.

3.3 Equipment: The contractor and COR will conduct an inventory of all Government furnished equipment within ten days of commencement. The contractor will sign a receipt, DA Form 2062, for all furnished equipment. The contractor and Government representative will determine the working condition of all equipment. The government will replace and/or repair any item not in working condition.

3.4 Services: All government furnished supplies and services shall be for official use only.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

SECTION 4

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 The contractor shall possess or be eligible to receive and maintain a National Agency Check and Inquires (NACI) facility clearance from the Defense Counterintelligence and Security Agency (DSCA).

SECTION 5

5.0 Requirements and Description of Services:

5.1 The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the contractor should provide services but what the Government requires to successfully support the PWS objective. The contractor is encouraged to surpass the minimal technical specifications as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives. The contractor shall:

5.1.1 Communication and Collaboration.

5.1.2 Market, promote, and conduct outreach internal and external to the ONG to promote maximum use of program services, DoD Family programs and services, education benefits and entitlements, and employment support services.

5.1.3 Collaborate and coordinate with ONG employment and career assistance programs, including but not limited to the Education and Incentives, Transition Assistance Program, OSS, Ohio Transition Assistance Program Seminar (OH-TAPS), and other Soldier and family centric programs.

5.1.4 Collaborate with civilian employment opportunities such as, but not limited to, Ohio Jobs and Family Services, Ohio Means Jobs, Employer Support of the Guard and Reserve (ESGR), Civilian Employment Information (CEI) reporting, and the VOW Act.

5.1.5 Support all Yellow Ribbon Reintegration Program (YRRP) and OH-TAPS events within the state and conduct outreach to local area employers for employment opportunities.

5.2 Career Development.

5.2.1 At least once a quarter per region, offer career development centered interactive workshops on topics such as resume building, interview skills, and/or job search strategies. Provide guidance on translating military experience into civilian qualifications.

5.2.2 Utilize employment websites for job seeking opportunities to include Ohio Means Jobs, regional job fairs, resume writing skills, interviewing techniques, and other tools to successfully acquire employment for clients.

5.2.3 Offer one-on-one career advising and development to assess client need and aspirations.

5.2.4 Offer and interpret service member career assessments to identify relevant job opportunities and additional job training requirements.