Attachment 4- Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00314
About this file
This document is a Customer Satisfaction Survey for a proposal submitted by a contractor on a Federal Aviation Administration (FAA) solicitation for Landscaping and Grounds Maintenance Service at the Reno, Nevada Air Traffic Control Tower (RNO ATCT).
The survey requests the customer's input on the contractor's overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance. The completed survey must be emailed directly by the customer reference to the FAA Contract Specialist, Anna F. Glover, by the specified due date for inclusion in the evaluation process. The related federal contract opportunity is a Firm-fixed Price Contract set aside for certified 8(a) small businesses, with a NAICS code of 561730. Key details include a site visit scheduled for April 10, 2024, with a deadline of April 11, 2024 for submitting written questions, and a proposal submission deadline of April 19, 2024.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00314
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .