Customer Satisfaction Survey.xlsx

XLSX spreadsheet 17 KB Posted Nov 1, 2019

Attached to: Snow Removal Services-Ronkonkoma, NY Federal contract opportunity
Solicitation number: 697DCK-20-R-00028
Issued by: Department of Transportation Federal Aviation Administration

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Customer Satisfaction Survey (xlsx)

Other files attached to Snow Removal Services-Ronkonkoma, NY, newest first.
File	Type	Posted
Wage Determination.pdf	PDF	Nov 1, 2019
Solicitation Doc 697DCK-20-R-00028.pdf	PDF	Nov 1, 2019

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Sheet1

ATTACHMENT NO. 2

CUSTOMER SATISFACTION SURVEY (PAGE l OF 2)

697DCK-20-R-00028

SECTION I --TO BE COMPLETED BY THE OFFEROR AND PROVIDED TO THE CUSTOMER REFERENCE

Name of Firm Being Evaluated: ___________________________________________________________________

Project Title & Location: ______________________________________________________

Project Dollar Value: _______________________________

Year Completed: _____________ Project Manager: _______________________________________________

SECTION 2 --TO BE COMPLETED BY THE CUSTOMER REFERENCE AND MAILED, HAND-DELIVERED OR FAXED

DIRECTLY TO: Forms submitted by other than the customer (i.e., by the offeror), will not be considered.

OVERVIEW: The firm shown above has submitted a proposal on a Federal Aviation Administration solicitation and provided

your name as a customer reference. Part of our evaluation process requires information on the firm's past performance. Your

input is important to us and responses are required by (date & time) for inclusion in this evaluation. Your assistance is greatly

appreciated.

In blocks below, please indicate your overall level of satisfaction with work performed by the firm shown in Section I. Mark Not

Applicable (N/A) for any areas that do not apply. Provide any additional comments on page 2.

	On this project, the firm:
		1= Poor, 5 = Outstanding
1.	Kept You Informed & Treated You as Important Member of the Team	1 2 3 4 5 N/A
2.	Displayed Flexibility in Responding to Your Needs	1 2 3 4 5 N/A
3.	Displayed Initiative in Problem Solving	1 2 3 4 5 N/A
4.	Resolved Your Concerns	1 2 3 4 5 N/A
5.	Completed Your Project Milestones on Time	1 2 3 4 5 N/A
6.	Managed the Project Effectively (including adequate Cost Controls)	1 2 3 4 5 N/A
7.	Managed their Work Force Effectively (including Subcontractors)	1 2 3 4 5 N/A
8.	Maintained an Effective Quality Control Program	1 2 3 4 5 N/A
9.	Provided Warranty Support	1 2 3 4 5 N/A
10.	Maintained Operational Continuity at Existing Facility During Project	1 2 3 4 5 N/A
11.	Minimized Adverse Construction Impacts on Ongoing Operations	1 2 3 4 5 N/A
12.	Your OVERALL Level of Customer Satisfaction	1 2 3 4 5 N/A
13.	Was payment withheld or liquidated damages assessed? (If yes, please describe below).	Yes	No	N/A

CUSTOMER SATISFACTION SURVEY (PAGE 2 OF 2)

697DCK-20-R-00028

14.	REMARKS: (Please speak to the QUALITY OF PRODUCT PRODUCED / ADHERENCE TO PROJECT SCHEDULE and
	PROJECT MANAGEMENT)

Your Name: _________________________________________ Phone Number: ____________________________

Firm Name: __________________________________________________________

Relationship to this Project: ______________________________________________________________ mailto:melinda.davis@faa.gov Sheet2

Sheet3

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