Customer Satisfaction Survey 697DCK-19-R-00213 Huntsville.docx

RFO # 697DCK-19-R-00213: Landscaping and Grounds Keeping Service in Huntsville, AL HSV SSC/ ATCT Facilities

Customer Satisfaction Survey Date: 4-3-19

X- Clean Corp. is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please reply by Tuesday, September 4th at 09:00am Eastern for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance of this contractor:

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How quickly does this contractor respond to your needs, requests, or complaints?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

Would you be pleased to see this contractor awarded another contract at your facility for the same service?

_______Yes _______ No

Comments: ______________________________________________________________________

Organization Name: ________________________________________ Date: __________________

Contact: _________________________________________________

Phone #: ________________________________________________