697DCK-24-R-00248_Customer Performance Survey_Kona ATCT Fire Maintenance.pdf
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- Solicitation number
- 697DCK-24-R-00248-0001
About this file
This document is a Past Performance Customer Satisfaction Survey related to a federal contract opportunity for Fire Protection Maintenance at Kona ATCT. The survey requests the customer to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and the performance of the on-site employees providing janitorial services. The customer is asked to return the completed survey by April 28, 2024.
The related federal contract opportunity is Solicitation Number 697DCK-24-R-00248-0001 for Fire Protection Maintenance at Kona ATCT. The purpose is to provide fire protection maintenance, including maintaining, monitoring, and inspecting the fire alarm and detection systems in accordance with applicable standards. The contractor must have at least 3 years of experience in this type of work, be trained on the EST3 fire alarm panel, and have all required licenses and certifications in the State of Hawaii. The contract is classified under NAICS code 561621 - Security Systems Services (except Locksmiths). The solicitation due date has been extended from April 28 to May 9, 2024.
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Text version
697DCK-24-R-00248
FIRE PROTECTION MAINTENANCE Past Performance Customer Satisfaction Survey Date: 4/3/2024
Your name has been provided as a customer reference in a a proposal on a Federal Aviation Administration solicitation. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 04/28/2024 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with our overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments: ____________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of our on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
697DCK-24-R-00248
Organization Name: _______________________________________________ Date: ________________________
Contact: ________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED, BY THE CUSTOMER REFERENCE, TO:
John.g-ctr.space@faa.gov
File details come from the government source that posted it. Updated .