697DCK-24-R-00247_Customer Satisfaction Survey_ITO Tower Facilities Vegetation Control.pdf
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- Solicitation number
- 697DCK-24-R-00247
About this file
This document is a Past Performance Customer Satisfaction Survey related to a Federal Aviation Administration (FAA) solicitation for Vegetation Control Services at the Hilo (ITO) Tower Facilities/Hilo System Support Center in Hilo, Hawaii. The survey requests the customer's level of satisfaction with the contractor's overall service performance, response time, problem-solving capabilities, and the on-site employee performance. The solicitation, number 697DCK-24-R-00247, is a Small Business Set-Aside with NAICS code 561730 for a firm-fixed price contract with a base year plus 4 option years. Responses to the RFO are due by May 29, 2024, 1800 Pacific Time. Site visits are currently not available, and questions must be submitted by May 17, 2024. Award will be made to the successful offeror, with the contracting officer's office located in Des Moines, WA.
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697DCK-24-R-00247
VEGETATION CONTROL SERVICES Past Performance Customer Satisfaction Survey Date: 5/2/2024
Your name has been provided as a customer reference in a proposal on a Federal Aviation Administration solicitation. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 5/29/2024 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with our overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments: ____________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of our on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
697DCK-24-R-00247
Organization Name: _______________________________________________ Date: ________________________
Contact: ________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED, BY THE CUSTOMER REFERENCE, TO:
John.g-ctr.space@faa.gov
File details come from the government source that posted it. Updated .