PWS 19-00023 9.27.18.pdf

Performance Work Statement (PWS) Basic Compliance Auditing for AVS Personnel (FAA28463)

PR#AC-19-00023

A. PROJECT/TITLE

Basic Compliance Auditing for AVS Personnel (FAA28463) training for Aviation Safety Personnel employed by the Federal Aviation Administration (FAA).

If the low offeror is an accredited college, the FAA desires college credits be offered to trainees who successfully complete the proposed training. This is not a mandatory requirement and will not be used as an evaluation factor.

B. BACKGROUND

Under Title 49 of the United States Code (49 U.S.C.), the FAA is authorized to acquire and expend funds for the acquisition, operation, and maintenance of aircraft as necessary in the exercise and performance of the powers and duties of the Administrator. The interests of the public, the safety of the workforce, and the credibility of the organization are best served by having qualified, proficient, and current inspectors conducting surveillance, testing, and checking functions.

C. SCOPE

The contractor is to provide their existing commercial off-the-shelf (COTS) Basic Compliance Auditing training for FAA AVS personnel. The course must accomplish the training outcomes specified in Section G of this PWS.

The FAA requests approximately 12 classes per year and a maximum class size of 20 students. Training must be a minimum of 24 hours. Half of the classes shall be conducted at the contractor’s training facilities and half shall be conducted at an FAA provided training site. When the Contractor travels to an FAA facility, the FAA will reimburse the Contractor IAW the Federal Travel Regulations.

The tuition cost should be based on a per class basis and all travel and per diem costs for the students will be the responsibility of the FAA.

D. DEFINITIONS

The following definitions are used to define the terminology contained herein and are applicable as required by Title 14 of the CFR:

AVS: FAA Office of Associate Administrator for Aviation Safety. This office includes Accident Investigation & Prevention, Aircraft Certification, Aerospace Medicine, Flight Standards, Rulemaking, and Air Traffic Oversight.

Contracting Officer (CO): The person authorized to act on behalf of the Government to negotiate and award contracts and modifications thereto, and to administer contracts through completion or termination.

Except for certain limited authority delegated by the Contracting Officer to a technical representative, the Contracting Officer is the only individual with the authority to direct the work of the Contractor.

Contracting Officer's Representative (COR): The authorized Government representative(s) acting within the limits of their delegated authority for management of specific projects or functional activities.

FAA: Federal Aviation Administration, a component agency of the U.S. Department of Transportation.

E. APPLICABLE DOCUMENTS

Title 49 of the United States Code available at: http://uscode.house.gov/download/download.shtml

F. GENERAL REQUIREMENTS

1. Daily Sessions: Begins when the student first shows at the training facility for training each day and runs for a maximum of 10 hours to include breaks.

2. Level of Training: FAA personnel are expected to perform at a level compatible with the highest standards of the specialty. Accordingly, each course of instruction must adhere to the adult learning principles, which include but are not limited to:

a. Focus the training on "Real World" situations and applications.

b. Emphasize how the training can be applied.

c. Relate the training to the instructional objectives.

d. If possible, relate the training materials to the FAA employees past experience.

e. Allow reasonable debate and challenge of ideas.

f. Encourage FAA employees to be resources to one another.

In addition:

a. The classes shall not contain content or methodology likely to produce high levels of emotional response;

b. The training content and methodology of the classes shall not be associated with religious, quasi-religious, or new age belief systems;

c. The classes shall not include materials which could be viewed as attempts to change the influence an individual’s personal values or lifestyle outside the workplace.

3. Training Facilities: The Contractor provided facility used for training must be located in the United States and within 35 miles of an airport serviced by at least 2 major US air carriers. In addition, training facilities must comply with the following:

a. Classrooms must be large enough to accommodate at least the entire class plus one observer, with either desks or tables large enough to allow the students to be able to take notes and still have space for them to keep their reference books open during lecture periods. Student chairs must be ergonomically appropriate for 8-hour occupancy.

b. Sufficient presentation boards for effective teaching must be provided.

c. The classroom must be well lighted. There must be not less than 30 foot-candles of illumination at the student's desk or table.

d. The classroom must be cleaned not less than two times each week of instruction.

e. Sanitary restroom facilities must be available within convenient distance of the classroom.

f. The classroom facilities must be adequately ventilated; heated in winter and cooled in summer.

Temperature range must not exceed 68 to 74 degrees Fahrenheit.

g. Ambient noise must be below the distraction point. At any position in the classroom, normal instructor voice levels should exceed the ambient noise level by 20 decibels.

h. Contractor must comply with safety standards specified by the National Electrical Code, the

National Fire Code, and the United States of America Standards Institute in conducting contract training. Each class must receive a briefing on safety and security procedures to ensure proper egress in the event of any foreseeable emergency.

i. Local environmental distraction adversely affecting student learning must be eliminated.

j. Adequate free student parking must be available near the training site.

l. Classrooms must have at least one computer with internet access and printer available for student use.

http://uscode.house.gov/download/download.shtml

4. Instructor Requirements: The Contractor shall provide professional instructors to deliver the course using Government accepted course materials. The instructor qualifications shall, at a minimum, include the following:

(a) A minimum of five (5) years experience delivering training in a classroom environment; AND

(b) A minimum of five (5) years performing auditing procedures.

5. Training Requirements:

(a) At least two weeks prior to any course, provide each registered student with the training site address, map and/or directions to the training site, a local point of contact and telephone number, and commercially available lodging near the training site.

(b) Provide a copy of the syllabus, training schedule and course description, course reference book and any other needed course materials to each student on the first training day of each training course.

(c) In the event the FAA student fails to report for training as scheduled, or should become ill, injured or incapacitated during the training period the contractor shall promptly notify the COR and the student’s emergency contact, if known.

(d) The contractor shall notify the COR of the student’s completion status.

(e) If Computer-Based Instruction (CBI) is used to accomplish training, then the following requirements shall be met:

(1) Students shall receive a thorough briefing on the operation and use of the CBI equipment.

(2) At least one instructor shall be present or readily accessible by electronic means to resolve any problems or questions that the student may have regarding the material presented in the CBI program.

(3) All material presented by CBI shall be reviewed and reinforced by a qualified instructor in classroom discussion or one-on-one with the student.

6. Student Reports and Grading:

(a) Upon completion of all training, the contractor shall issue each FAA student a Certificate of Training (Appendix A), which includes an End of Course Evaluation. Each FAA student shall sign the Certificate of Training (Appendix A) certifying the type of training provided, specific dates, and the duration of such training. One copy must be submitted to the COR.

(b) Each FAA student shall also complete the End of Course Evaluation. One copy must be submitted to the COR.

(c) Each student's performance shall be graded with a Pass or Fail rating. The contractor shall furnish a report to the COR reflecting the student's final grades, attendance records, and any additional comments deemed necessary concerning his/her attitude and ability. Each student shall receive a certificate of graduation, pending completion of required testing with a minimum average of 70 percent. Testing may be conducted with open textbook for reference.

G. TRAINING OUTCOMES

The course shall emphasize the basic audit skills common to all compliance auditing without regard to any specific quality standard. Assume the student is new to auditing and comes from any office of the FAA working in an administrative, clerical, technical, or medical position assigned to their first audit. The applicable standard could range from Title 14 Code of the Federal Regulations (CFR), ISO, or any other quality management standard.

The participant will be able to describe in their own words:

• The purpose of auditing

• Basic audit methods and processes

• How to plan their portion of an audit as assigned with regard to time management, document gathering, review, etc.

• The preparation for an audit such as reading applicable standards and other information provided by the team leader

• The elements of an efficient and effective audit

• At least three quality management systems commonly found in aerospace organizations in general terms

• Auditor roles and responsibilities

• A review of audit reports

• A review of post-audit activities

• Follow-up and verification of audit corrective action (From the auditor’s perspective)

• Audit tools and techniques

• Audit documentation

NOTE: Approximately 75% of the allotted time should be dedicated to audit methods, audit tools and techniques, and audit documentation.

The participants are to be given opportunities to practice the basic auditor skill set to the maximum extent practicable within the allotted time.

H. PROTOTYPE CLASS: A prototype class and approval is a requirement for the contract.

1. The Contractor shall provide a prototype class that results in the training outcomes listed in Section G of this PWS. The prototype class must be scheduled approximately 30 days after contract award to allow the FAA adequate time to enroll and schedule students for the class.

The Contractor must conduct the prototype class at the Mike Monroney Aeronautical Center (MMAC), Oklahoma City, OK.

The proposed class schedule shall include a 45 day break between the prototype class and the first regularly scheduled class; however, classes are not to be conducted until the contractor has corrected or resolved all issues and problems discovered during the prototype class to the satisfaction of the FAA.

Correction or resolution of issues discovered during the prototype class and associated costs are the responsibility of and shall be borne by the Contractor.

2. The Contracting Officer (CO) may waive this prototype class, if the offeror meets the following condition for a waiver:

(a) If the contract is awarded to a Contractor who is currently teaching, or has previously taught, this class for the FAA or other Government Agency as the prime contractor or subcontractor.

Offerors who meet the condition for waiver must furnish the following information:

1) Contract No:

2) Contract Item No:

3) Date of Contract:

4) Name of Government Agency issuing contract:

5) Address of Government Agency issuing contract:

6) Name and Telephone Number of Point of Contact:

Failure to include this information may cause rejection of the offer.