Statement of Work - Hangar 6 Aircraft cleaning servicing and Hangar cleaning maintenance.pdf

PART I – SECTION C – DESCRIPTION/SPECS/WORK STATEMENT

C.1 INTRODUCTION:

The Federal Aviation Administration (FAA), Flight Program Operations AJW, has a requirement for aircraft cleaning and servicing of lavatories as well as maintenance, repair, and minor construction services for buildings, structures, related systems and equipment located at Hangar 6, Ronald Reagan National Airport, Washington, D.C.

This contract covers two main tasks. Part One, Section C.2, Task One (1), covers aircraft cleaning services for three to five aircraft currently based through the FAA Hangar 6 facility at Ronald Reagan National Airport, Washington, D.C. Part One, Section C.3, Task Two (2), covers general maintenance services for buildings, structures, and related systems also located at the FAA Hangar 6 facility at Ronald Reagan National Airport. The contractor must provide personnel located within a 2 hour/50-mile radius of Reagan National Airport to respond, if necessary, to “pop-up” missions and urgent calls as identified in C.2.1.A.

C.1.1 DEFINITIONS:

As used throughout this contract, the following terms have the meaning set forth below.

(1) U.S. Department of Labor (DOL), Employment Standards Administration (ESA), Wage Hour Division (WHD), Service Contract Act Directory of Occupations Definition of: AIRCRAFT SERVICER (Airport Utility Worker)(23060): Services aircraft, performing any combination of the following tasks: Directs incoming and outgoing aircraft near terminal area to assist pilot’s maneuvering of the aircraft on ground, using hand or light signals or drives light truck with guiding sign. Secures aircraft in parking position with blocks and stakes. Operates service vehicles to replenish fuel, oil, water, waste system chemicals, oxygen, hydraulic fluid, and to remove waste.

Checks for fuel contamination by draining sumps and fuel drains. Operates ground support equipment such as electrical power supply and engine starting units. Examines tires for specified air pressure and condition. Removes and replaces defective tires. Positions and removes boarding platforms to unload or load aircraft passengers.

Unloads and loads luggage, mail, freight, and other cargo, using tow truck with luggage carts. Cleans exterior or interior of aircraft, using portable platform ladders, brushes, rags, water hose, and vacuum. May de-ice aircraft wings and assemblies, using glycol mixture. May load and unload containers of food, beverages, and dishes for in-flight meal services. May trace lost luggage for customers and prepare lost baggage claims. May install drag chutes or retrieve them and send them to parachute shop for re-packing

(2) DOL, ESA, WHD, Service Contract Act Directory of Occupations Definition of: GENERAL MAINTENANCE

WORKER (23370): Performs general maintenance and repair of equipment and buildings requiring practical skill and knowledge (but not proficiency) in such trades as painting, carpentry, plumbing, masonry, and electrical work.

Work involves a variety of the following duties: Replacing electrical receptacles, wires, switches, fixtures, and motors; using plaster or compound to patch minor holes and cracks in walls and ceilings; repairing or replacing sinks, water coolers, and toilets; painting structures and equipment; repairing or replacing concrete floors, steps, and sidewalks; replacing damaged paneling and floor tiles; hanging doors and installing door locks; replacing broken window panes; and performing general maintenance on equipment and machinery.

Excluded are:

1.Craft workers included in a formal apprenticeship or progression program based on training and experience;

2.Skilled craft workers required to demonstrate proficiency in one or more trades;

3.Workers performing simple maintenance duties not requiring practical skill and knowledge of a trade (e.g., changing light bulbs and replacing faucet washers).

(3) Contracting Officer (CO): The Contracting Officer is the only individual with the authority to enter into, administer, and/or terminate contracts in addition, the CO is the only person authorized to approve changes to any of the requirements under this contract, and notwithstanding any provision contained elsewhere in this contract, this authority remains solely with the CO.

(4) Contracting Officer’s Representative (COR): Government personnel designated by the Contracting Officer to act as his or her authorized representative for contract administration functions which do not involve changes to the scope, price, schedule, or terms and conditions of the contract.

(5) Contractor: The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor must ensure that subcontractors comply with the provisions of this contract.

(6) Contractor Representative: A foreman or superintendent assigned by the contractor.

(7) Engineered Performance Standards (EPS). A job estimating system developed for the Department of Defense. EPS is the average time necessary for a qualified craftsman working at a normal pace, following acceptable trade methods, receiving capable supervision and experiencing normal delays to perform defined amounts of work of a specified quality.

(8) Facility: An establishment, structure, or assembly of units of equipment designated for a specific function.

(9) Frequency of Service:

(a) Annual (A) - Services performed once during each 12-month period of the contract.

(b) Semiannual (SA) - Services performed twice during each 12-month period of the contract at intervals of 160 to

200 calendar days.

(c) Quarterly (Q) - Services performed four times during each 12-month period of the contract at intervals of 80 to

100 calendar days.

(d) Monthly (M) - Services performed 12 times during each 12-month period of the contract at intervals of 28 to 31 calendar days.

(e) Semimonthly (SM) - Services performed 24 times during each 12-month period of the contract at intervals of 14 to 16 calendar days.

(f) Weekly (W) - Services performed 52 times during each 12-month period of the contract at intervals of six to eight calendar days.

(g) Daily (D5) - Services performed once each day, Monday through Friday, including holidays unless otherwise noted.

(h) Daily (D7) - Services performed once each day, seven days per week, including weekends and holidays.

(10) Job Phase: The numbered chronological sequence in which work is accomplished regardless of the craft(s) involved.

(11) Job Preparation: All work and costs associated with receiving and considering a job assignment and instructions;

planning equipment and material requirements; obtaining proper tools; laying out tools, material, and equipment;

setting up ready to begin work; cleaning and storing tools and equipment; and cleanup of job site.

(12) Labor Hour Unit Price: A labor hour unit price is the unit price bid by the Contractor to provide one performance standard hour of work-in-place. The unit price includes all direct and indirect costs associated with performing a standard hour of work. The unit price would typically include the Contractor's hourly craft wage, adjusted to allow for the bidder's workforce productivity (i.e. the Contractor's estimate of how his/her workforce will perform in relation to the applicable performance standard(s)); and all costs for travel, pre-expended bin materials and supplies, profit, tools, equipment, field and home office overhead, clerical support, supervision, overtime, inspection, fees, taxes, licenses, permits, insurance, etc. In short, all costs associated with providing a specific standard hour of effort.

(13) Latent Defects: Latent defects are defects that are present in a hidden or undeveloped state and are not visible or apparent at the time of inspection, but which become obvious or come into being at some future time.

(14) Maintenance: The recurring day-to-day, periodic, or scheduled work required to preserve or restore a real property facility to such a condition that it may be effectively utilized for its designated purpose. The term includes work undertaken to prevent damage to a facility that otherwise would be costlier to restore.

(15) Minor Construction: A minor construction project is defined as a single undertaking at an installation that includes all construction necessary to produce a complete and usable facility; or, a complete and usable improvement to an existing facility that has an approved cost equal to or less than the amount specified by law as the maximum amount for a minor construction project.

(16) Pre-expended bin materials and supplies: The minor materials and supplies that are incidental to a job, and for which the total direct cost of any one material line item shown on the material estimate is $10.00 or less. Examples of pre-expended bin materials and supplies include, but are not limited to, solder, lead, flux, electrical connectors, electrical tape, fuses, nails, screws, bolts, nuts, washers, spacers, masking tape, sand paper, solvent, cleaners, lubricants, grease, oil, rags, mops, glue, epoxy, spackling compound, joint tape, gases, refrigerants, refrigeration fittings, plumbers tape and compound, clips, welding rods, heat sinks, touch up paint, plumbing fittings.

(17) Regular Working Hours: The Government's regular working hours for the general maintenance worker are from 0700 to

1530 (07:00 a.m. to 03:30 p.m.), Mondays through Fridays except (a) Federal Holidays and (b) other days specifically designated by the COR. The Government’s regular working hours for the aircraft servicer are from 1330 to 2200 (1:30 p.m. to 10:00 p.m.) Monday through Friday except (a) Federal Holidays and (b) other days specifically designated by the

COR.

(18) Repair: Repair is the restoration of a piece of equipment, a system, or a facility to such condition that it may be effectively utilized for its designated purposes. Repair may be overhaul, reprocessing, or replacement of constituent parts or materials that have deteriorated by action of the elements or usage and have not been corrected through maintenance, or replacement of the entire unit or system if beyond economical repair.

(19) Response Time: Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site with appropriate tools, equipment, and materials, ready to perform the work required.

(20) Travel Time: Travel time is defined as time expended between primary shop and the job site and time expended between job site and primary shop.

C.2 TASK ONE – AIRCRAFT CLEANING AND SERVICING (23060):

C.2.1 GENERAL SCOPE OF WORK:

C.2.1A The FAA Flight Program Operations at Hangar 6 requires one full-time (40-hour week) employed Aircraft Servicer (23060) to clean and service FAA owned and leased aircraft (up to five). The regular hours for aircraft servicing are from 1330 through 2200 (1:30 p. m. through 10:00 p.m.) Monday through Friday, except Federal holidays. The shift start times may be flexible based on the aircraft flight schedule; however, the shift will be an 8-hour daily shift. Shift flexibility is required due to the changing flight schedule and occasional “pop-up” mission associated with National disaster response.

C.2.1B The Contractor must provide all the labor, materials, and supplies, and equipment for aircraft cleaning and servicing except for FAA furnished equipment, such as servicing carts, electricity, lighting, etc. All equipment and materials must be approved by the Contracting Officer’s Representative (COR). This includes a carpet extractor machine for cleaning interiors and orbital polishers for the exterior polishing.

C.2.1C The contractor is expected to be knowledgeable of aircraft cleaning techniques, methods, and follow the manufacturers’ procedures and guidelines for cleaning and servicing the aircraft. The FAA will furnish the current procedures and guidelines for each aircraft upon award. The procedures and guidelines must remain the property of the government and shall not be removed from the premises. Aircraft cleaning and servicing are required even when the primary employee is absent for any reason due to the high visibility and critical mission provided by the business-jet class type aircraft supported under this contract.

Experience:

Primary & Secondary Employee:

Aircraft Cleaner/Servicer will have a minimum of 3 years of experience detailing and servicing business aircraft (jets) similar in size and type to the Gulfstream G-IV and Citation 560-XL. The individual must have documented training specific to safely cleaning, detailing, and servicing business aircraft (jets) in accordance with industry and company established safe practices and aircraft manufacturer’s recommendations. Individuals should be trained and knowledgeable of the following aircraft operational functions associated with cleaning/servicing aircraft:

• Aviation operations terminology, precautions, and standard operating procedures.

• Personal safety and servicing hazards inherent with cleaning and servicing aircraft.

• Specific aircraft care and handling in accordance with a quality or Safety Management System (SMS).

• Airport Operations Area (AOA) security basics (Metropolitan Washington Airport Authority, MWAA) o DCA Badge – reference standards and procedure for obtaining badge (http://www.mwaa.com/business/reagan-pass-id-office)

• Personal Protective Equipment (PPE) (OSHA)

• Ladder, lift, and stand use and safety (OSHA)

• Fall protection equipment use, inspections, and cautions (OSHA)

• Hazard Communication (OSHA)

• Aircraft Cleaning and Servicing specific training will include:

http://www.mwaa.com/business/reagan-pass-id-office o Aircraft metal brightwork care and polishing.

o Aircraft interior care, protection, and detailing.

o Aircraft carpet cleaning care and shampooing.

o Aircraft exterior wet and dry wash procedures o Aircraft paint protective coating application o Lavatory servicing standards and precautions o Potable water servicing standards and precautions

If the primary employee is on scheduled leave or extended absence for any reason (extended absence is defined as 3 days or more) the contractor must provide a fully trained and airport authorized replacement employee. In the event the primary employee is absent for less than the extended period or calls in sick with short notice the contractor will make every attempt to provide a fully trained and airport authorized replacement employee. If the contractor is unable to provide a replacement employee a deduction will be made to the monthly invoice equal to the employee’s hourly rate in Schedule B times the shift hours not covered.

Current aircraft fleet that require services:

1 each Gulfstream IV, Serial Number 1071

2 each Cessna Citation 560Excel, Serial Number 5333, 5341

NOTE: During the course of this contract, the models and types of aircraft (in business-jet type configuration) operated by FAA at Hangar 6 may change. The contractor will be responsible for cleaning the aircraft inventory as it changes during the contract, within the limits of the Changes clause in Part II, Section I. The quantity of aircraft covered by this contract must not exceed five aircraft without the mutual consent of the contractor and the FAA.

The FAA will provide all electrical power, lighting, water, lavatory and potable water service carts, waste facilities, and access stands necessary to clean and service the above listed aircraft.

The contractor is required to provide all training to their personnel. In addition, the contractor must maintain liability insurance of no less than $500,000.00 to cover property damage incurred from their negligence or misuse or accident of equipment, products or procedures.

C.2.2 General Requirements for Aircraft Cleaning:

All work must meet the standards specified herein and must be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturers; all applicable activity, local, state, and federal standards; all applicable building and safety codes as well as the aircraft manufacturers recommended cleaning and servicing instructions.

The general cleaning requirements for each aircraft are to obtain an appearance free from dirt, bugs, exhaust streaks, oil stains and spots. Washing the exterior with water may not be necessary if the same results can be obtained by wiping the aircraft with a spray cleaner and cloth. The contracted worker is not expected to accomplish all the duties listed below in one shift, on all aircraft. The FAA Aircraft Maintenance manager or lead mechanic will identify work priorities.

C.2.2A ALL AIRCRAFT:

(1) Washing the exterior of the aircraft with manufacturer approved soap using a soft brush or wipe down with cloth and cleaner. The exterior wash must include the upper and lower surfaces of the wings, flaps, fuselage, engine cowlings and pylons and stabilizers. The landing gear, wheels and landing gear doors also require cleaning. Exterior windows must be cleaned using the manufacturers approved cleaner and a soft cloth. Aircraft windows should not be washed with a brush or non-approved cleaning agents. Aircraft must be rinsed/wiped free of dirt and soap residue, water spots or stains.

(2) Interior cleaning requirements include the vacuuming of carpets and seats, spot cleaning of stains in carpeting, seats and headliner; also cleaning the cockpit displays and gauges, interior windows, wall panels, counter tops, lavatory seat and deck, entrance way steps and hand rails and emptying the trash. The lavatory and galley cabinets and drawers require cleaning as well.

a) Washing the aircraft: Pressure washing of the aircraft is prohibited. Only building water pressure is to be used and will be supplied by the FAA. Manual washing with a soft brush is recommended. The cleaning agent should be pH-7 neutral or slightly alkaline. Water must not be directly sprayed onto bearing seals, bearing surfaces, electrical connectors or Pitot-static openings. Water nozzle should be a minimum of three feet away from the aircraft surface and at least a 45-degree angle to minimize impact.

b) Aircraft windows: Glass and Plastic: Brushes and abrasive agents and course clothes must not be used on the aircraft windows. Only clean, soft, lint free cloths should be used. Exterior windows must be rinsed with water prior to wiping with a cloth to remove abrasive particles. Some of the aircraft windows are glass, others are plastic and only the approved aircraft window cleaner for the type of aircraft and window being cleaned must be used. The aircraft manufacturer’s procedures outlining window cleaning will be followed at all times. Upon award, the COR will inform the contractor which windows are glass and plastic and provide proper procedure documents.

c) Polishing unpainted and painted surfaces: Unpainted surfaces known as brightwork, require polishing to remove surface corrosion and to enhance its appearance. These areas must be polished when oxidation begins to appear, using an orbital buffer or by hand with non-abrasive cleaning/polishing solution. Surrounding painted and plastic surfaces (such as light lenses) should be masked off to prevent damage. Surfaces should be left with a mirror like finish and all debris associated with polishing must be removed. Painted surfaces require polishing to protect the high gloss exterior finish of the entire aircraft and in specific areas to remove stubborn stains, typically around exhaust areas.

d) Leading edge de-ice boots: Aircraft may have leading edge de-ice boots on the wings, vertical stabilizer, and horizontal stabilizer that require cleaning and preservation when required as follows: Boots should be cleaned using a mild soap. Isopropyl alcohol may be used for more difficult areas but must be rinsed with soap and water. Petroleum based products are not to be used on the de-ice boots because it will deteriorate the rubber. The boots will require an application of Age Master and Icex, or similar product, to help protect the rubber and shed ice. The final application must be with Shine Master or similar product, which provides a shiny appearance. It is the responsibility of the contractor to properly treat the de-ice boots and the Governments responsibility to provide the updated manufacturers manuals for reference.

e) Aircraft Carpets: Routine cleaning of the carpets can be accomplished with a vacuum followed with spot cleaning. Semi-annually the carpets must be cleaned using a hot water extraction machine and a mild detergent pre-spray.

The pre-spray must then be rinsed with a mild acid rinse approved for carpet cleaning. All soap residues must be rinsed out with care not to wet the carpet backing. After cleaning, carpet blowers will be installed to speed up the drying time .It is critical that the carpet backing does not get wet, if the carpet backing gets wet, corrosion may result in the aircraft floorboards. If the contractor or the FAA feels the carpet should be removed prior to cleaning, it is the FAA’s responsibility to remove and reinstall the carpet. The contractor is expected to attempt to remove carpet stains such as coffee, grease and oils, and common food or drink spots without carpet removal.

f) Aircraft Seats: Cloth seats must be cleaned semi-annually the same as the carpets. Leather seats will require a leather cleaner and conditioner performed Quarterly.

g) Aircraft cockpit: Vacuuming, dusting and cleaning the aircraft instruments and display screens must be done with care so damage is not caused to aircraft. Only clean, soft, lint free cloths and dust brushes should be used on aircraft instruments and displays. Only approved anti-static fluids will be sprayed onto instruments and displays.

h) Aircraft headliner: The aircraft headliners may require spot cleaning. Areas should be tested prior to cleaning to insure the cleaning agent will not stain headliner. Some headliners require dry cleaning agents only and will stain if a water-based product is used. It is the responsibility of the contractor to determine how to clean the headliner.

i) Interior paneling and siding: The interior paneling and siding varies with each aircraft but will require regular cleaning. Areas should be tested to determine if paneling would stain.

j) Silks/delicates – Must be cleaned in accordance with OEM standards or if not provided by OEM using proper solutions and care

k) Fire Blocked Fabrics – Must be cleaned using only FAA acceptable solutions to maintain the integrity of the fire blocking capability.

l) Upholstery – Must be cleaned in accordance with OEM standards or if not provided by OEM using proper solutions and care.

C.2.2B General Requirements for Aircraft Servicing:

Servicing requirements include draining and refilling the lavatory and potable water systems. Lavatories must be cleaned and re-serviced after every flight when aircraft returns to home base.

(1) The aircraft require the FAA owned lavatory service cart as well as draining and refilling the aircraft lavatory tank. The potable water tank can be serviced using the hose, water supply and fittings provided by the FAA.

(2) It is the FAA’s responsibility to train the contractors on the proper lavatory and potable water servicing procedures for each aircraft model.

C.2.3 Detailed Cleaning (every month):

C.2.3.1 Polishing on unpainted aluminum will be required on all the aircraft. Areas to be polished are the leading edges of the aircraft wings, horizontal and vertical stabilizers, engine inlets, thrust reversers and the cockpit window frames.

The areas should be masked off to prevent damage to painted surfaces. The aluminum should be polished either by hand or by using orbital buffers, non-abrasive pads and a non-abrasive aluminum cleaning polish. All processes must meet manufacturer specifications.

C.2.3.2 The Cessna Citation will require the leading edge de-icing boots on the Horizontal Stabilizer to be cleaned and treated per manufacturer specifications. In addition, the interior carpets will require a low pressure hot water extraction for cleaning and rinsing to ensure that the carpet backing and flooring does not get wet. Carpet blowers or dryers should then be installed to accelerate the drying process. The seats that are fabric will also require a hot water extraction, and the leather seats require a leather cleaner and conditioner.

C.3 TASK TWO – GENERAL MAINTENANCE SERVICES (23370):

C.3.1 General Scope of Work:

The Contractor must furnish only the labor necessary for cleaning and maintaining the FAA Washington Flight Program Hangar 6 offices and shops at Ronald Reagan National Airport, which will require one full time (40-hour week) employee. The work requires knowledge of building maintenance, servicing equipment as well as routine cleaning. The hours of operation for this position are 0700 a.m. to 1530 p.m., Monday through Friday, excluding federally observed holidays. Building cleaning services are required even when the primary employee is absent for any reason.

Experience:

• Primary & Secondary Employee:

Aircraft General Maintenance Worker will have a minimum of 3 years of experience performing building maintenance work equivalent in scope to the work at Hangar 6. The individual must have documented training or proof of experience specific to safely performing the tasks outlined in this SOW in accordance with industry standards and established safe practices.

Individuals should be trained and knowledgeable of the tasks listed in C.3.1.1 and the following building maintenance functions:

• Airport Operations Area (AOA) security basics (Metropolitan Washington Airport Authority, MWAA) o DCA Badge – reference standards and procedure for obtaining badge (http://www.mwaa.com/business/reagan-pass-id-office)

• Personal Protective Equipment (PPE) (OSHA)

• Ladder, lift, and stand use and safety (OSHA)

• Hazard Communication (OSHA)

If the primary employee is on scheduled leave or extended absence for any reason (extended absence is defined as 3 days or more) the contractor must provide a fully trained and airport authorized replacement employee. In the event the primary employee is absent for less than the extended period or calls in sick with short notice the contractor will make every attempt to provide a fully trained and airport authorized replacement employee. If the contractor is unable to provide a replacement employee a deduction will be made to the monthly invoice equal to the employee’s hourly rate in Schedule B times the shift hours not covered.

C.3.1.1 The work involves a variety of duties including but not limited to: (The work listed below will be accomplished using industry standards and applicable codes, acceptable and safe chemicals, and best management practices)

a) Replacing electrical outlets, ballasts, bulbs, switches, motors;

b) Repairing walls and ceilings;

c) Painting structures and equipment

d) Repairing and replacing water coolers, sinks or toilets

e) Moving and installing furniture

f) Servicing and operating light equipment and machinery

g) Cleaning windows

h) Stripping and waxing tile flooring

i) Cleaning Building Carpeting, Upholstery and Tile Floors

j) General Cleaning of Building (restrooms, offices, maintenance areas)

C.3.1.2 All tools, materials, equipment, and incidental engineering, for the maintenance, repair, and minor construction of buildings, structures, related systems and equipment in accordance with the requirements specified herein will be supplied by the FAA.

C.3.1.3 Facilities to be maintained: 5 Heating, Ventilation, Air Conditioning (HVAC) filtration Systems; Bathroom square footage: men’s bathrooms and locker rooms total 1200 square feet. Women’s bathroom and locker rooms total 600 square feet. Bathrooms include 8 toilets, 4 urinals, and 6 showers. Upstairs offices with carpeting total 7500 square feet.

Downstairs offices with carpeting total 4800 square feet. The hangar deck floor totals 33,800 square feet and is epoxy painted. One garage shop with 1250 square feet bare concrete.

C.3.2 Management

The Contractor will manage the total work effort associated with the maintenance, repair, and all other services required herein to assure fully adequate and timely completion of these services as coordinated with the COR.

Included in this function are a full range of management duties including, but not limited to, planning, scheduling, establishing and maintaining records, and quality control. The Contractor must provide an adequate staff of personnel with the necessary technical expertise to assure the performance of the work is in accordance with sound and efficient technical practices. The Contractor will identify a primary management point of contact.

C.3.2.1 Work Control

The FAA COR will implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor will work with the FAA COR to plan and schedule work, for building services, to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. For Task One, Aircraft Servicing, the scheduling and ensuring of adequate labor, materials and equipment, except FAA furnished equipment will be the responsibility of the contractor. Verbal scheduling and status reports will be provided when requested by the Contracting Officer Representative.

C.3.2.2 Work Schedule

The Contractor will coordinate with the FAA COR to schedule and arrange work for building services so as to cause the least interference with the normal occurrence of Government business and mission. In those cases, where some interference may be essentially unavoidable, the FAA COR will make every effort to minimize the impact of the interference, inconvenience, equipment downtime, interrupted service, customer discomfort, etc.

For Aircraft Servicing, the contractor must schedule and arrange work that will allow the least interference with the aircraft flight schedule and allow maximum labor utilization while aircraft are in the hangar. Aircraft are usually in the hangar and available for cleaning between 1:30 p.m. and 10:00 PM. The contractor may, with the approval of the FAA COR, clean and service the aircraft at times other than specified above.

C.3.2.3 Staffing

The Contractor must continuously maintain an adequate staff with suitable technical expertise to assure work is completed when primary employee is away for any reason.

C.3.3 General Requirements and Procedures

C.3.3.1 Standards

All work must meet the standards specified herein and must be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturers; all applicable activity, local, state, and federal standards;

all applicable building and safety codes as well as the aircraft manufacturers recommended cleaning and servicing instructions.

(1) When the Contractor completes work on a facility or system, that facility or system must be free of missing components or defects which would prevent it from functioning as originally intended and/or designed. Corrective or repair/replacement work must be carried to completion including operational checks and cleanup of the job site. Except where otherwise noted, replacements must match existing in dimensions, finish, color, and design.

(2) During and at completion of work, debris must not be allowed to spread unnecessarily into adjacent areas or accumulate in the work area itself. All such debris, excess material, and parts must be cleaned up and removed at the completion of the job and/or at the end of each workday.

C.3.3.2 Major Repair

Major repair is not included within the scope of this contract. Major repair is defined as any individual unit or incident of repair or replacement with a total estimated cost (labor and direct material) exceeding $2,000. Major repair will normally be accomplished by separate contract or by Government forces. This exclusion does not apply if the repair is required to correct damage caused by the Contractor's negligence.

C.3.3.3 Replacement, Modernization, Renovation

During the term of the contract, the Government may replace, renovate, or improve equipment, systems, facilities, components, and fixtures at the Government's expense and by means not associated with this contract. All replaced, improved, updated, modernized, or renovated equipment, fixtures, facilities, components, and systems must be maintained, operated, and/or repaired by the Contractor at no additional cost to the Government unless such changes result in an increase or decrease in contract requirements. Changes, replacements, or deletions, which result in estimated increase or decrease in contract requirements must be addressed to the CO in writing prior to any changes being made. Only after receiving CO approval may any changes occur or adjustments to contract prices occur.

C.3.3.4 Equipment under Manufacturer's or Installer's Warranty

Equipment, components, and parts, other than that installed under this contract, must not be removed or replaced or deficiencies corrected while still under warranty of the manufacturer or the installer without prior approval of the COR. All defects in material or workmanship, defective parts, or improper installation and adjustments found by the Contractor must be reported to the COR so that necessary action may be taken. The COR will furnish available warranty information to the Contractor.

C.3.4 Work Outside Regular Hours

All work must be performed during the Government's regular working hours. If the Contractor or COR desires to carry on work on Saturday, Sunday, holidays, or outside regular working hours, he/she must request approval from the COR..

C.3.5 Continuity of Services

To insure continuity of essential services, the Contractor will be allowed a 30-day phase-in/transition period and after 30 days must be prepared to fully commence work on the start date of this contract, and should not assume that Government or previous Contractor employees will be available to guide, direct, or specifically orientate each Contractor employee past the 30 day phase-in transition period.

C.3.9 General Requirements and Procedures for Recurring Work

The Contractor must perform recurring maintenance and repair work. Recurring work includes all work requirements for which schedules of accomplishment have been included in the contract, or for which the Contractor is required to submit schedules for Government approval. All recurring work is included in the regular firm-fixed price in Part I, Schedule B of the contract. The FAA will provide and store the parts and materials necessary for the continued performance of all recurring work as specified herein. Lack of availability of materials and parts must relieve the Contractor from the requirement to complete work within the time requirements and quality standards specified herein. Recurring work in this contract includes preventive maintenance, relamping, and seasonal start-up/shut-down of HVAC systems.

C.3.9.1 Preventive Maintenance

(1) The Contractor must perform preventive maintenance (PM) inspections on all equipment and systems in accordance with the procedures specified in this clause. PM consists primarily of inspection, cleaning, lubrication, adjustment, calibration, and minor part and component replacement (e.g. filters, belts, hoses, fluids, oil and grease) as required to minimize malfunction, breakdown, and deterioration of equipment; and the identification of and/or performance of any repairs required to bring the equipment up to the manufacturer's operating standards.

(2) The Government will provide the manufacturers recommended PM schedule, as available and other available manuals, pamphlets, etc. to the Contractor. The COR will identify all PM work to the contractor and will furnish all parts and supplies necessary to perform the job. In addition, the COR will keep all PM records and forms required and may have the contractor employee sign off as work is completed.

C.3.9.2 Relamping

The Contractor must provide relamping services for all buildings, including emergency, exit, and exterior lights attached to buildings. The work must include inspecting each building monthly and replacing all blackened, discolored, blinking, and burned out fluorescent tubes and incandescent bulbs; and other defective parts such as, ballasts, starters, etc. In areas where the fixtures are not easily accessible, such as high bay or hangar areas, the Government will furnish necessary lifts to facilitate their replacement. Replacement lamps and components must be the same type, wattage, and voltage as those removed.

C.3.10 Over and Above Work

Over and above is considered work not clearly defined within this document, but that falls within the general scope of the SOW. This includes maintenance, repair, cleaning, and minor construction that the FAA cannot reasonably anticipate. Over and Above work will not exceed 8-man hours per task.

C.3.10.1 Priority/Urgent Work Historically the Government has classified up to 5% of the delivery orders for over an above work as urgent.

The Contractor must complete all urgent over and above delivery orders within 5 calendar days of receipt. Urgent over and above work will normally be performed only during normal working hours, except that after hours and/or weekend work may be authorized by the Contracting Officer if required to complete work within the time requirement specified above.

All other non-urgent over and above work will be classified as routine over and above work.

C.3.10.2 Over and Above Approval Process

The COR will determine the appropriate Not to Exceed amount for each order. The delivery order will identify the estimated number of man-hours, to accomplish the over and above work. The estimates set forth on the delivery order must not be exceeded without prior written authority of the Contracting Officer. The COR must approve in advance all Over and Above work to be completed under this contract line item within the funding limitations cited on each order. The COR may approve these efforts up to the funding limitation of the contract line item being utilized if the work is completed IAW the negotiated contract hourly rates.

The Contractor will utilize the Engineered Performance Standards (EPS) or equivalent system to estimate the number of hours for any requested over & above work.

s C.3.11 General Requirements for Carpentry and Masonry

This section covers only minor repairs requiring basic carpentry and masonry skills. These skills include using common hand tools such as hand and power saws, levels, drills, hammers, screwdrivers and common carpentry and masonry fasteners.

C.3.11.1 General Interior Work

(a) Floors and Floor Coverings: Damaged or deteriorated flooring, subflooring, and structural members must be repaired or replaced to provide a structurally sound, uniform, and aesthetic surface which is free of cracks, breaks, chips, tears, gouges, stains, and buckling.

(b) Resilient Tiles: Damaged or deteriorated tiles must be replaced with matching tiles of the same thickness as original. Damaged tiles to be replaced must be removed without affecting adjacent tiles. Installation must be in accordance with manufacturer's instructions.

(c) Linoleum and Vinyl Sheet Flooring: Areas of flooring having gashes or other defects must be replaced with matching sheet flooring of the same thickness as the original. Damaged flooring to be replaced must be removed without affecting adjacent areas. The patch must be installed using adhesive as recommended by the flooring manufacturer.

(d) Carpet: Carpeting must be stretched and repaired as required to match existing carpeting.

(e) Concrete Floors: Cracked, broken or spalled areas must be patched with a nonshrinking cement mortar.

Areas must be cleaned and all loose concrete removed. Underlaying surfaces must be chipped to ensure bond with the patch.

shallow spalled areas must be chipped to provide space for an adequate patch thickness. The patch must be finished even with the adjacent surfaces and finished to match existing texture.

(f) Vinyl Baseboards: Deteriorated or damaged sections of vinyl baseboard must be removed and wall and floor surfaces cleaned of all dirt, oil, grease, mildew, moisture, adhesive and debris. Loose baseboards must be re-secured to the wall and damaged, deteriorated, or missing baseboard sections must be replaced with an adhesive, which conforms to the manufacturer's recommendations.

(g) Ceramic Tile: Ceramic tile floors that are broken, missing, cracked or discolored must be replaced as required. Floor tiles must be regrouted, as required, to provide a waterproof seal. In those cases, where replacement tiles of an exact match cannot be found, the Contractor may be required to remove and replace non-defective tiles to create a pattern and minimize the visual effect of the miss-match.

(h) Interior Walls, Ceilings, and Trim: Damaged and deteriorated walls, ceilings, and related trim must be repaired or replaced to provide an attractive surface which is free of noticeable cracks, spalls, raised areas, holes and dents, and marks and stains. Wood trim items and ceiling fixtures must be removed as necessary to provide access to the damaged area. Upon completion of the repair activity, fixtures and trim must be reinstalled, nails set and filled and items repainted or refinished to restore them to their original condition. When removing wall or ceiling coverings, the Contractor must inspect the supporting structural system and notify the COR immediately of any need for repair before proceeding.

(i) Drywall: Small dents and holes must be repaired with spackle over a backing plate when necessary.

Spackle must be feathered on the adjacent surfaces. Holes and other defects in wallboard between two studs or beams must be repaired by removing a rectangle of gypsum board to the center of the adjoining studs or beams. Replacement gypsum board must be of the same thickness and texture as the adjacent sheets.

(j) Vinyl Wall Covering: Wall covering which has been ripped, scarred, stained, or otherwise damaged must be repaired or replaced as necessary. Wall covering must be repaired if the damaged area can be patched and not noticeable. Wall covering that is extensively damaged or for which a matching wall covering is not available must be repaired by replacing the wall covering on the entire wall. If a matching wall covering is not available, the Government will find a comparable substitute.

(k) Ceramic Tile: Ceramic tile walls, window stools, and marble saddles that are broken, missing, cracked or discolored must be replaced, as required. Tiles must be regrouted as required to provide a waterproof seal. In those cases where replacement tiles of an exact match cannot be found, the Contractor may be required to remove and replace non-defective tiles to create a pattern and minimize the visual effect of the mis-match.

(l) Suspended Ceilings: Broken and stained ceiling tiles must be replaced with tiles of the same material, style, size, and color. Damaged and broken suspended grid system must be repaired/replaced as necessary to provide a suspended ceiling system as designed.

(m) Doors: Interior doors must be maintained/repaired to operate smoothly without binding or sticking.

Damaged, deteriorated, or missing doors and associated hardware must be repaired or replaced as required. The replaced doors must be the same type and have the same finish as the original doors. All replacement doors must be installed with the hardware from the damaged door unless the hardware is irreparable. Small holes in door faces must be filled and finished to match surrounding door surface.

(n) Stairs and Stairwells: The Contractor must secure loose treads, risers, stringers, handrails, brackets and other components. Badly damaged stair and handrail components must be refinished to match original components.

Damaged stair finish must be repaired. Trim items susceptible to damage during the repair activity must be removed and reinstalled upon completion of the repair activity.

(o) Traverse/Curtain Rods: Sagging and/or nonfunctioning rods must be repaired to an operating condition, if possible. If beyond economical repair, as determined by the COR, rods must be replaced. Loose brackets must be secured. Broken cords must be replaced. Broken or missing drapery slides must be replaced. Rods must be level and parallel with the ceiling. Additional support brackets will be installed to support sagging rods.

(p) Venetian Blinds and Shades: Venetian blinds and window shades must be restored to a smooth operating condition. Cracked or damaged slats must be replaced. Broken or worn cords must be replaced. Soiled or worn tapes must be replaced. Loose or missing brackets and supports must be secured or replaced. Damaged or deteriorated hardware must be replaced or reworked to operating condition. Damaged rails and torn fabric must be repaired. If beyond economical repair, as determined by the COR, or missing, venetian blinds and shades must be replaced.

(q) Cabinets and Countertops: Damaged or deteriorated cabinets, shelving, and countertops must be repaired or replaced as required. Missing or inoperative hardware must be replaced. Countertops must be free of warped, chipped, burned, cut, or otherwise marred areas. Replacement cabinets and countertops must conform to the requirements of the most recent addition of the American National Standards Institute publication A161.1. All work is included in the firm fixed-price portion of the contract excluding materials. When painting or varnishing of repaired/replaced cabinets is required, all cabinets in the room must be painted/varnished if required to make a satisfactory match.

(r) Interior Accessories: The Contractor must repair or replace (labor only) damaged, inoperative, or missing interior accessories including, but not limited to paper holders, soap trays, dispensers, towel bars, shower curtain rods, medicine cabinets, mirrors, smoke detectors, and door stops. Loose accessories must be re-secured by tightening or replacing screws or by using a suitable adhesive. Damaged or missing items must be replaced with items matching the original. Replacement hardware must conform to the Building Hardware Manufacturer's Association Product Standard (BHMA.) Hardware items requiring lubrication must be lubricated and restored to an operable condition. Repairable rusted metal components must be cleaned of all rust, coated with a rust inhibitor and restored to an operational condition.

C.3.12 General Requirements for Painting:

Painting must include both the interior and exterior of all types of surfaces on buildings and miscellaneous structures, as well as the painting of other miscellaneous items such as signs, guard posts and rails, parking bumpers, etc.

(a) Protection of Areas: All furnishings, equipment, floor coverings, and other surfaces, which are not to be painted, must be carefully moved, covered, or otherwise protected prior to painting. Items such as hardware, hardware accessories, machined surfaces, blinds, curtains, plates, light fixtures, and similar items in contact with painted surfaces must be removed, masked, or otherwise protected prior to surface preparation. After painting, the Contractor must remove paint, both old and new paint, from surfaces not to be painted and restore to original condition. All removed items must be repositioned and furnishings and other property returned to their original position. Painted items such as windows, doors, and cabinets must operate smoothly without binding. The Contractor must be responsible for the cost of repairing any damage caused to Government or personal property.

(b) Surface Preparation: Surfaces to be painted must be cleaned to remove all dirt, dust, rust, scale, splinters, mildew, chalked paint, loose particles, disintegrated coatings, grease, oil, and other deleterious substances.

Sanding, wire brushing, washing, and chemical treatments must be used as necessary to properly prepare the surface for painting, except that water must not be used on unpainted wood. All scratches, nicks, cracks, gouges, spalls, alligatoring, and irregularities due to partial peeling of previous paint must be repaired, sanded, spackled, caulked, or otherwise treated to render such defects practically imperceptible. Caulking and other compounds must be allowed to cure for the times stated in the manufacturer's literature prior to painting. Existing enamel and other glossy surfaces must be sanded. All new work, surfaces bared by surface preparation, and exposed nails and other ferrous metals must be primed.

(c) Workmanship: Paint must be carefully applied with good, clean brushes, rollers, or approved airless sprayers to provide smooth finished surfaces free from runs, drops, ridges, waves, laps, brush marks, variations in color, or other defects. Two coats must be applied to all new surfaces, or surfaces bared by surface preparation and as required to completely covering stains and marks. First coats must be thoroughly dry prior to application of second coats, and there must be an easily perceptible difference in shades of successive coats. Each coat must be of sufficient thickness to completely cover the preceding coat or surface.

C.3.13 General Requirements for Plumbing:

Plumbing work will include maintenance and repair of the plumbing systems and fixtures of each building.

When repaired, plumbing systems and fixtures must be free flowing, in good, safe operating condition, free of leaks and drips.

(a) Clean-up/Restoration: The Contractor must mop up, vacuum, or otherwise remove water resulting from overflowing fixtures, leaks, clogged drains, etc. as part of the repair. Walls, ceilings, and other structures, paved areas such as sidewalks and roads, grassed areas, etc. which are damaged by and/or removed to gain access to leaks, clogs, or other defects must be restored by the Contractor to original condition.

(b)…