2.04.6 Attach 6_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of Longshoring Support

Services is the timely, accurate and thorough completion of all contract/task order requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance Objective Paragraph Acceptable

Quality Level

Surveillance

Method

The Contactor shall provide all personnel, equipment, and supervision to provide services in accordance with best commercial practices.

2.3 100% Compliance COR Inspection

The Contractor shall provide task order management.

2.3.1 99% Compliance COR Inspection

The Contractor shall provide longshoring services.

2.3.3 100% Compliance COR Inspection

The Contractor shall provide services in compliance with environmental controls.

3.0 100% Compliance COR Inspection

The Contractor shall provide services in accordance with safety requirements.

4.0 100% Compliance COR Inspection

The Contractor shall provide services in accordance with security requirements.

5.0 100% Compliance COR Inspection

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

5. Devliverables: As indicated in following table:

PWS

SECTION

DESCRIPTION FORMAT DISTRIBUTIO

N

DUE DATE

2.3.3.1.6 2.3.3.2.5

2.3.3.3.6

2.3.3.4.2

Damage Report. The report must contain all of the information as stated in the government format.

Government

Provided

Format

Send to COR via e-mail

Next Business Day per

Task Order

2.3.3.1.7 2.3.3.2.6

Cargo Tally Report.

The report must contain all of the information as stated in the government format.

Government

Provided

Format

Hand Delivered At the end of the shift(s) per Task Order

3.5. Emergency

Response Plan.

The plan must contain a process to handle hazardous substances and spills, and the controlling and cleaning of any substance.

Government

Approved

Contractor

Format (Word, PDF, Excel)

Send to COR via email Prior to initial task order performance and prior to performance of next task order if changes to the plan are required.

4.4 Accident Report. The

report must contain a narrative containing all available facts relating to the incident or injury.

Government

Approved

Contractor

Format (Word, PDF, Excel)

Send to COR via e-mail.

Next Business Day per

Task Order

6. Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.