6-Questionnaire - Security System Maintenance and Support.xlsx

This is a pricing questionnaire for the Dallas Love Field Airport Security System Support and Maintenance contract opportunity administered by the Department of Aviation in Texas. The questionnaire solicits pricing for dedicated on-site technician labor and support services across a five-year base term with two optional one-year extensions. Proposers are required to provide annual fixed prices for all-inclusive support, preventive maintenance, and on-site technician services for each contract year, as well as hourly labor rates for normal business hours (Monday-Friday, 7:00 AM to 6:00 PM), after-hours and weekend services, and emergency or holiday critical response services.

The questionnaire also requests unit pricing for common security components including card readers, access control panels, IP cameras, electrified door hardware, replacement door frames, and Cisco Ethernet switches, with vendors able to define additional items. Proposers must confirm their possession of required certifications and experience, including Texas Electronic Security and Low Voltage Work licenses, direct experience with Exit Lane Breach Control, Milestone VMS, IntelliSoft or equivalent PIAM systems, Dormakaba Systems, Microsoft SQL Server, and The Boring Labs Software, as well as demonstrated 24/7 emergency response capability. All pricing shall be submitted on this questionnaire form with specific attention to hourly rates, annual fixed prices, component unit prices, and percentage discounts off manufacturer's suggested retail prices.