5yr MCAAP LMR PWS Pkt FY26 01.06.2026 V2.docx

McAlester Army Ammunition Plant (MCAAP) Mission Critical Land Mobile Radio (LMR) Communications System,

1. Scope McAlester Army Ammunition Plant requests contractor shall provide the Network Enterprise Center at McAlester Army Ammunition Plant, LMR Systems Support, which consists of Support, Maintenance, Hardware, Software, Repair/Replacement and Preventative Maintenance.

2. Acronyms and Definitions

01/06/2026

3. Requirements McAlester Army Ammunition Plant (MCAAP) requires support and onsite Maintenance of our LMR System. Requires the coverage of all radio systems, operations management system, performance and maintenance of the LMR System. (i.e. Radios, Proprietary programming, Towers, Proprietary Software, License renewals, voice-data, Logging Recorder, calibrate, warranty, to include Refresh (Install) of logging recorder) Requires the proper hardware and software necessary for MCAAP’s certified Authority to Operate (ATO) according to Army regulations and policy compliance.

Require providing the Land Mobile Radio (LMR) System 24/7 (24 hours a day, 7 days a week, 365 days a year, including holidays), response within 2 hours telephonically and 4 hours on location upon notification by the Government for system failures.

Contractors shall provide support that includes software support, Information Assurance support, and maintenance of all infrastructure.

Contractor shall provide all qualified personnel, material, tools, test equipment, and other items necessary to perform troubleshooting, repair/replacement, preventive maintenance, and all operational checks and adjustments required to accomplish this service.

Services vary and are not inclusive. Require implementation, migration, warranty and post warranty maintenance. Requires rapid/quick response on-site, component swap and/or replacement of product (24x7x365). To include Major system failure, Minor system failure and non-emergency failure support. Requires Contractor to self-maintenance, manufacturer support, supplemental maintenance services or outsourcing. Require Technical Support, corrective, standard repair/replacement and preventive maintenance techniques for peak performance. Require written summarization of Hardware/Software completed work, issue, and resolution upon request.

Some equipment requires configuration, programming, software version, new release and updates, calibration and testing. Contractor provides the required subscription, license renewals to include 3rd party if necessary. Must operate in peak/optimal performance.

Required software maintenance. Contractor shall provide a software support agreement which will allow Network Enterprise Center (NEC) access to the latest software releases to keep the system current and within boundary. This may include performance enhancements, new features, or optional features. Requires the contractor to make available the information regarding software releases to NEC no less than once per quarter. The contractor shall provide additional software releases and enhancement information to the NEC upon request.

Required system patches and updates. Require the contractor to provide patches and updates as part of the maintenance support. Contractor shall validate all operating system patches, updates, technical bulletins, and security alerts for all components (including third party) in the Contractor’s Baseline ACE LMR System. Requires the contractor to provide license and maintenance renewals of third-party software and hardware. Contractor shall be responsible for obtaining the latest anti-virus definition files and evaluate the file against the Baseline ACE LMR System. Contractor shall be responsible to monitor the Army Information Assurance Vulnerability Alerts (IAVA) and evaluate the IAVA against the Baseline ACE LMR System to include operating systems, network components, databases, web servers, and security components etc. and deliver and implement each update onto applicable ACE LMR System components throughout the system lifecycle. Require the contractors update to occur on a quarterly basis, or as required by the Department of the Army at a minimum; however, the Contractor shall obtain, evaluate, deliver, and implement applicable updates more frequently should update sources indicate a particular update requirement to be high priority (e.g., required response to a significant virus or denial of service attack).

Requires the contractor to provide patches and updates as part of the maintenance support for a L3Harris 10A.7 System. Contractor shall validate all operating system patches, updates, technical bulletins, and security alerts for all components (including third party) in the Contractor’s Baseline ACE LMR System to include providing Security Update Management Services+ (SUMS+), Software Managed Service (SMS), and VIDA Secure Sentry (VSS). Require the contractor to provide license and maintenance renewals of third-party software and hardware. Requires the contractor to provide support for EXACOM voice logging recorders to include maintenance, software/cyber updates, and required server upgrades as required.

Require Infrastructure maintenance. Require the contractor to provide support, have working knowledge, and required certifications for the Network Enterprise Center in management, operations and maintenance of the Army ACE L3Harris 10A.7 LMR System. Require the contractor to coordinate with the NEC Point of Contact. Require the contractor to provide services to include installing, configuring, monitoring, troubleshooting, replacing and repairing LMR equipment, network equipment and software. Services shall also include the removal, installation, relocation, programming changes and modification to ensure overall equipment operation is within or exceeding manufacturer’s operating specifications of the ACE LMR System, Symphony dispatch consoles, and System Management Terminals (SMT). Contractor shall provide 3rd party Technical Assistance Center (TAC) for technical support, account maintenance, emergency off-air calls, non-emergency calls, resolution to issues and the repair and return (RMA) for infrastructure, dispatch, and site equipment. Require the contractor to perform semiannual system preventive maintenance and analysis to keep the system working at an optimum level and at factory specifications, which shall include system testing, alignment checks, and equipment cleaning procedures. Require the contractor to provide operational testing and alignment, to include antenna and cabling as applicable, on infrastructure and fixed network equipment to ensure the equipment meets original manufacturer’s specifications. The Contractor shall remove any oil, dust, and/or foreign substances from the equipment, clean filters, if applicable, perform corrosion control, measure, record, align, and make all applicable equipment parameter adjustments, to include frequency modulation in accordance with best commercial practices.

Require the contractor to ensure the first preventive maintenance inspection occurs upon acceptance of the maintenance contract and semi-annually from the anniversary date thereafter. Contractor will ensure the preventative maintenance activities are documented and a copy emailed to the COR and delivered to the NEC POC no later than 30 days after the preventative maintenance is performed. A minimum of activities should include:

Transmit Frequency Deviation Transmitter Power Reflected Power in Antenna line (VSWR) Combiners and circulator loss Receive Sensitivity Audio Output Levels

Requires experience and certification on the equipment and software for Radio Systems. Requires experienced/master certified technicians with equipment and software to be low risk to MCAAP’s mission. The required certification and experience ensure no interruptions and will continue operations with a highly reliable critical communications LMR radio system.

Repair Qualifications. Contractor personnel shall be fully qualified to service, maintain, and install equipment. The Contractor shall state the credentials of the personnel proposed. The Contractor shall ensure that all maintenance personnel assigned to this effort have a current IT Level II Access investigation or equivalent as described in AR 25-2 and DoDD 8570.01. The Contractor shall ensure proper forms are completed by the Contractor Facility Security Officer (FSO) and submitted to the Contracting Officer (KO) after contract award for verification. A Government escort will be available for all temporary LMR maintenance personnel.

Test Equipment. The Contractor shall have sufficient and appropriate test equipment to ensure swift and effective adjustment and repair of radios and fixed equipment. The Contractor shall ensure the test equipment meets all requirements of the FCC and manufacturer’s recommendations.

Spare Parts. The Contractor shall ensure a sufficient supply of spare parts are maintained by the Contractor to allow immediate restoration of operations of the system infrastructure. If these parts are consumed, the Contractor shall ensure replacement stock is available via emergency request and Next Flight Out airfreight shipments within twenty-four hours of the equipment failure.

Warranty. The Contractor shall ensure all repairs carry a standard 90-day warranty.

Contract period of performance is a base year, four option years, and a six-month additional period in accordance with FAR 52.217-8. Required system refresh is to bring all the existing infrastructure up to the current Army / JDIC required standards, including hardware, software, License, Security, etc. It will also join our current standalone LMR system into the army wide ACE program, with associated benefits of patches, security updates, Tech support.