5742-0 Att G.doc

This is a Reference Check Form used by the Oregon Department of Administrative Services (DAS) Procurement Services for the Office of Higher Education's RFP #5742 regarding Posit Team Implementation and Hosting. The form is designed to evaluate proposers' performance through feedback from previous clients and reference entities. The assessment tool requests contact information for the reference entity and uses a standardized 0-10 rating scale to evaluate three key performance dimensions: overall quality of services and client relationship, service delivery capabilities, and responsiveness to customer service issues and special requests. Each rating category includes space for detailed comments to support the numerical scores, enabling comprehensive evaluation of proposer performance history and reliability.

The reference check form serves as a critical component of the proposal evaluation process, allowing the procurement team to conduct due diligence beyond written submissions. By requiring proposers to provide reference contacts and soliciting structured feedback on service quality, delivery performance, and customer responsiveness, the form establishes objective criteria for assessing vendor capability and track record. This document applies to the Posit Team Implementation and Hosting project and reflects procurement practices established by DAS as of December 9, 2016. The reference check process is particularly relevant for technology implementation projects where demonstrated experience and proven customer satisfaction are essential indicators of successful project execution and ongoing support.