5208 RFPAttH.doc
DOC document 54 KB Posted
- Attached to
- ONLINE VIRTUAL CPR/FIRST AID TRAINING & CERTIFICATION FOR HOME HEALTH CARE WORKERS (HCW)
- Solicitation number
- S-10000-00001353
- Issued by
- Marion County, Oregon
About this file
Reference Check Form for RFP #ODHS-5208-21
This is a Reference Check Form attachment for a Request for Proposals issued by the Oregon Department of Human Services (ODHS) for Internal Auditing Software & Services (RFP #ODHS-5208-21). The form serves as an evaluation tool to collect feedback from references regarding proposers' past performance and service delivery. The document provides a standardized template for contacting reference entities and documenting their assessment of proposers' quality of services, delivery performance, and responsiveness to customer service needs. The form allows flexibility in evaluation methodology, offering two options: references may directly assign satisfaction scores on a 0-10 scale across multiple service dimensions, or references may respond to narrative questions that evaluators subsequently score.
The Reference Check Form collects contact information for the proposing entity and the reference contact, including name, telephone number, and email address. Under Option 1, references rate the proposer on overall quality of services and relationship, service delivery, and responsiveness to customer issues on a 0-10 point scale with space for supporting comments. Under Option 2, references provide detailed narrative responses addressing the types of services provided, quality of customer service, satisfaction with the business relationship, problem resolution methods, likelihood of future engagement, strengths and weaknesses of services, adherence to timelines, and cost variance between proposed and final project costs. This evaluation mechanism enables the contracting agency to assess proposer capability and performance history as part of the overall proposal evaluation process.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 5338-1_FINAL_121521.pdf | ||
| 5388 Attachment B - Disclosure Exemp Aff.doc | DOC document | |
| 5338 Attachment D - Cost Proposal Form.doc | DOC document | |
| 5338 Attachment F - Responsiblity Inquiry.doc | DOC document | |
| 5338 Attachment C - Information Sheet.doc | DOC document | |
| 5338 Attachment E - COBID.doc | DOC document | |
| 5338_FINAL_112421.pdf | ||
| 5338 Attachment G Security and Privacy.docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
RFP [###-####-##] – [RFP title]
ATTACHMENT F - REFERENCE CHECK FORM
RFP #ODHS-5208-21 – Internal Auditing Software & Services
Attachment I
ATTACHMENT H - REFERENCE CHECK FORM
Proposer Name:
Reference Entity:
Reference Contact Name:
Contact Telephone Number:
Contact Email Address:
[Select one option, delete the other, and edit to fit]
[OPTION 1 – Reference assigns a score]
Please rate the following questions on a scale of 0-10:
0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.
1. How would you rate the Proposer’s overall quality of services provided and your overall relationship with the Proposer?
Score: __________ Comments: ______________________________________________________________________________
2. How would you rate the Proposer’s delivery of service?
Score: __________ Comments: ______________________________________________________________________________
3. How would you rate the Proposer’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?
Score: __________ Comments: ______________________________________________________________________________
[OPTION 2 – Reference answers questions. Evaluators assign score]
Please respond to the following questions:
4. For what type of services did you engage Proposer?
5. Describe the services listed in response to question 1.
6. Describe Proposer’s customer service.
7. Describe your satisfaction with the business relationship with Proposer.
8. Describe Proposer’s methods for problem resolution.
9. How likely would you be to use Proposer’s services again?
10. With which aspect(s) of Proposer’s services are you the most satisfied?
11. With which aspect(s) of Proposer’s services are you the least satisfied?
12. How well did Proposer stay within the proposed timeline?
13. How did the final project cost compare to the initial proposed cost?
Version 1.0 - November 19, 2014 DAS Procurement Services, Version 2.0 – December 9, 2016
File details come from the government source that posted it. Updated .