BWC Sources Sought Notice.pdf

The Internal Revenue Service Procurement Office of Information and Technology is issuing this source sought synopsis as a means of conducting market research to identify parties having an interest in providing Axon Body Worn Cameras with software and FedRAMP storage compatibility.

The result of this market research will contribute to determining the method of procurement. The applicable Product Service Code (PSC) assigned to this procurement is 6710. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 334310. THERE IS NO SOLICITATION AT THIS TIME.

This request does not constitute a request for quotations; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred.

If your organization has the potential capacity to provide this item, please provide the following information: Company name, address, email address, web site address, telephone number, and size and type of ownership of the company. BASED ON

THE RESPONSES TO THIS SOURCES SOUGHT NOTICE/MARKET RESEARCH,

THIS REQUIREMENT MAY BE SET-ASIDE FOR SMALL BUSINESSES OR

PROCURED THROUGH FULL AND OPEN COMPETITION. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.

Submission instructions: Interested parties who consider themselves qualified are invited to submit a response to this Sources Sought Notice by 11:00 am ET, 23 April 2024. A list of items required are attached. All responses under this Sources Sought Notice must be emailed to Leatrice Person at Leatrice.F.Person@irs.gov and Patricia Akinrogunde at patricia.o.akinrogunde@irs.gov.

mailto:Leatrice.F.Person@irs.gov mailto:patricia.o.akinrogunde@irs.gov

CLIN Mfr Description Qty Base Year - 08/15/2024 through 08/14/2025

Axon Enterprise, Inc.

*Digital Evidence Management Professional+ (Annual Subscription) 2700 0002 Axon Body 3 Camera System KIT w/ Extended warranty & 1 refresh 2390 0003 Axon Body 3 8-Bay Dock / Axon Body 3 8-Bay 5-year warranty / TAP (1 refresh) 60 0004 BWC Mount: Magnet, Flexible, Axon RapidLock Model 2390 0005 Unlimited 3rd Party Storage - Annual Subscription (Optional) 2700 0006 Unlimited Auto-Transcription - Annual Subscription(Optional) 2700 0007 Axon Investigate Upgrade to Pro - Annual Subscription (Optional) 25

Option Year 1 - 08/15/2025 through 08/14/2026

Axon Enterprise, Inc.

*Digital Evidence Management Professional+ (Annual Subscription) 2850 1002 Axon Body 3 Camera System KIT w/ Extended warranty & 1 refresh 150 1003 Axon Body 3 8-Bay Dock / Axon Body 3 8-Bay 5-year warranty / TAP (1 refresh) 10 1004 BWC Mount: Magnet, Flexible, Axon RapidLock Model 150 1005 Unlimited 3rd Party Storage - Annual Subscription (Optional) 2850 1006 Unlimited Auto-Transcription - Annual Subscription(Optional) 2850 1007 Axon Investigate Upgrade to Pro - Annual Subscription (Optional) 25

Option Year 2 - 08/15/2026 through 08/14/2027

Axon Enterprise, Inc.

*Digital Evidence Management Professional+ (Annual Subscription) 3120 2002 Axon Body 3 Camera System KIT w/ Extended warranty & 1 refresh 270 2003 Axon Body 3 8-Bay Dock / 5-year warranty / TAP (1 refresh) (Optional) 1 2004 BWC Mount: Magnet, Flexible, Axon RapidLock Model 270 2005 Unlimited 3rd Party Storage - Annual Subscription (Optional) 3120 2006 Unlimited Auto-Transcription - Annual Subscription(Optional) 3120 2007 Axon Investigate Upgrade to Pro - Annual Subscription (Optional) 25

Option Year 3 - 08/15/2027 through 08/14/2028

Axon Enterprise, Inc.

*Digital Evidence Management Professional+ (Annual Subscription) 3375 3002 Axon Body 3 Camera System KIT w/ Extended warranty & 1 refresh 255 3003 Axon Body 3 8-Bay Dock / 5-year warranty / TAP (1 refresh) (Optional) 1 3004 BWC Mount: Magnet, Flexible, Axon RapidLock Model 255 3005 Unlimited 3rd Party Storage - Annual Subscription (Optional) 3375 3006 Unlimited Auto-Transcription - Annual Subscription(Optional) 3375 3007 Axon Investigate Upgrade to Pro - Annual Subscription (Optional) 25

Option Year 4 - 08/15/2028 through 08/14/2029

Axon Enterprise, Inc.

*Digital Evidence Management Professional+ (Annual Subscription) 3400 4002 Axon Body 3 Camera System KIT w/ Extended warranty & 1 refresh 25 4003 Axon Body 3 8-Bay Dock / 5-year warranty / TAP (1 refresh) (Optional) 1 4004 BWC Mount: Magnet, Flexible, Axon RapidLock Model 25 4005 Unlimited 3rd Party Storage - Annual Subscription (Optional) 3400 4006 Unlimited Auto-Transcription - Annual Subscription(Optional) 3400 4007 Axon Investigate Upgrade to Pro - Annual Subscription (Optional) 25

*Digital Evidence Management includes:

− Third-Party Video Support License − Evidence.com Unlimited Axon Device Storage − Performance License − Redaction Assistant User License − Axon Community − Auto-Tagging − Optional: Standards Access License − Accelerate User Training Registration (5 attendees annually) − Body Worn Camera Certification Course (2 attendees annually)

The bodyworn cameras and digital evidence solution requested must meet the following requirements:

FedRamp Compliant The Federal Risk and Authorization Management Program (FedRAMP) is a governmentwide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The offeror shall provide a Digital Management Digital Evidence Management System/Software/Solution (DEMS) with Storage that is FedRAMP certified.

General Requirements

• Body worn cameras shall be black in color and capable of recording digital colored video/audio from an officer’s point of view.

• Mounting: Cameras should have multiple mounting options to accommodate varying uniformed officers, plain-clothed officers, and tactical field situations. Examples include, but are not limited to, lapel, shoulder, eyeglasses, cap, helmet, holster, button shirt, zipper shirt, utility belt, etc.

• Ease of operation: Cameras should be easy to power activate/deactivate, and record activate/deactivate as needed with a single switch/button.

• Delivery of Hardware and Software: All body worn cameras and affiliated hardware, including docking stations, power cords, connection cords, and mounting brackets shall be delivered within 30 days of request by IRS-CI.

Camera Operational Requirements

• Must possess a minimum 142-degree field of view.

• The video image shall be in full color.

• The camera shall have low light capability of <=. I lux.

• There shall be a minimum of 16 GB internal/integrated memory.

• Minimum video graphics array (VGA) resolution (640 x 480 pixels).

• Minimum recording speed of 30 fps.

• Minimum of 30 second pre-event recording configurable up to 2 minutes.

• Camera must have auto-activation recording capability.

• Camera must have audio recording capability.

• Officers must have the capability or option to view, categorize and annotate the recorded video on scene.

• The camera must have an initial standby battery life of 12 hours without recharging.

or additional batteries.

• A minimum 5 hours of record time.

• Recharge in less than 8-10 hours.

• Multiple charging cap abilities to include docking station and USB cable.

• Video/audio files shall be tagged with date/time.

• Camera equipment must have a five (5) year warranty.

• Camera equipment shall come with one upgrade at no extra cost to the government as existing technology becomes obsolete, or new feature enhancements and corrections are developed.

• Applications for live viewing camera feeds and on-premise evidence management.

Infrastructure Requirements

• Is a current Criminal Justice Information Services (CJIS)/FedRAMP JAB Provisional

Authority to Operate (P-ATO) Authorized SaaS (Software-as-a-Service) solution with an Authority to Operate (ATO) rated for impact level moderate certified and authorized product.

• Is a turnkey solution that allows for secure management, access, and sharing of digital evidence.

• Provides enterprise licensing permitting unlimited usage.

• Can accept and provide media in all forms (jpeg, pdf, etc.).

• Provides a secure method of requesting and receiving digital content from U.S. Citizens.

• Has redaction capabilities powered by Artificial Intelligence (AI).

• Stores and supports various forms of third-party data ingest evidence collected from mobile phone application, Capture by Axon Enterprise, Inc..

• Allows secure case sharing with current CI partner agencies as well as the Executive

Office of United States Attorneys (EOUSA).

• Provides unlimited 1st party storage per license (aggregated).

• Provides secure backup solution for all data in the storage environment to prevent any data loss or corruption.

• Is a SaaS model that reduces security and administration by local IT staff: no local installation required.

• Has automatic, timely security upgrades and enhancements deployed to application.

without the need for any local IT staff involvement but will advise IT staff of stated upgrades prior to deployment.

• Controls access to evidence based on pre-defined roles and permissions and predefined individual.

• Has password authentication that includes customizable security parameters:

customizable password complexity, IP-based access restrictions, single sign-on, and multi-factor authentication support.

• Has automated category-based evidence retention policies to assist with efficient database management in accordance with Federal Records rules of retention.

• Ability to recover deleted evidence within seven days of deletion to ensure retention of evidence.

• Requires NO proprietary file formats avoiding additional cost.

• Ability to upload files directly from the computer to Axon Evidence via an Internet browser or the Evidence Sync desktop-based application.

• Has data security: Robust Transport Layer Security (TLS) implementation for data in transit and 256-bit AES encryption for data in storage.

• Has security testing: Independent security firms perform in-depth security and penetration testing.

• Is reliable: Fault-and disaster-tolerant infrastructure in at least two (2) redundant data centers in both the United States

• Has chain-of custody capabilities: Audit logs automatically track all system and user activity. These logs cannot be edited or deleted, even by account administrators and IT staff to assist in chain of custody for case prosecution.

• has stability: reducing concerns of loss of application support or commercial viability.

• Has a dedicated information security department that protects Axon Evidence and data with security monitoring, centralized event log analysis and correlation, advanced threat and intrusion protection, and incident response capabilities.

• Has a secondary hosting facility, with failover, in the event that the primary hosting facility fails or is not operational via the internet.

• All primary servers and / or failover sites shall be located in the United States

• Web-based and accessible from any web-enabled computer, laptop, or handheld device

• Has mobile app technology for upload, tagging, and basic operational functions.

• Can provide locally installed software, browser plug-in, or other technology to facilitate the file transfer of large files for sites with poor connectivity.

• Is scalable to increasing demands by the agency.

• Has a backup redundancy immediately accessible by the same user inter interface as the operational system; if this is not the case, restoration to an active database must be achievable within 24 hours.

• Can provide 24-to-48-hour retrieval of files, if archived off-site.

• Has the ability to restore archived files into the active database.

• Has transcription capability with an option for unlimited auto transcription.

Digital Storage

• The contractor shall provide unlimited 1st party storage per license (aggregated) CI’s data shall not be transferred to third party subcontractors for storage.

• The contractor shall provide as an option unlimited 3rd party storage per license

(aggregated); CI’s data shall not be transferred to third party subcontractors for storage.

License(s)

• The contractor shall provide enterprise licensing capable of supporting up to 4,000 users.

Upload and Transmission Requirements

• Upload of video to the system should require minimal user interaction (e.g., dock, plug-in device or wireless and files are uploaded).

• Ability to upload up to minimum of 800 videos simultaneously.

• Ability to put files for upload in queue.

• Provide for secured wireless or wired upload from any plug-in device, (vendor should provide recommendations for device integration).

• Enable use of standardized docking stations for automatic and unattended upload of files.

• Provide secured docking stations and/or devices to manage the seamless upload of files to the database during the officer’s off-duty hours between shifts.

• Provide for holding or parsing of packages before or in transmission to enable bandwidth-sensitive upload of large media files.

• Ability to securely upload a file from any connected device, in any common file format (nonproprietary), without alteration.

• Ability to package and export any file in its original format, as well as a standard format.

• Ability to encrypt and validate the integrity of the media file from the device at the time of upload, and retain the raw, unaltered media throughout the transmission and storage of the file

• Automated time/date stamping of video and automated or manual tagging of associated:

a. Officer

b. Unit

c. Incident number

d. Evidence

e. Sensitive/Secure

• Ability to quickly bulk load and tag files with common metadata.

• Ability to select and drag and to copy and paste files from a computer or other device into the system upload queue.

• Ability to work on and share a copy of the record in the system, without touching or risking integrity of the original file.

• Ability for basic file manipulation and saving of copies, to include:

a. Cut and paste

b. Crop

c. Zoom in/ Zoom Out

d. 360-degree rotation

e. 3D rotation

f. Filter

g. Enhance

h. Light

i. Opacity

j. Black and White

• Ability to print photos and reports to a local printer.

• Ability to convert files to playable formats in bulk and manage multiple video sources in a single project.

• Ability to assist with video analysis, including multi-clip time syncing and stitching, video enhancement, narrative report creation, and court demonstratives.

Availability and Access Requirements

• Access to the system will be role-and permissions-based, as well as unit-or group-based.

• System software must recognize a device and associate the device with the officers assigned to the device. Metrics on officer uploads, downloads, GB of data, etc. must be tracked and available.

• Roles, permissions, and units are pre-defined, and easily assigned by system (or other appropriate level) administrators.

• Users can have multiple roles and units within the system, with the ability to switch between roles.

• Access to individual folders, files, or parts of files can be further secured (hidden) by users using access control features.

• Ability to share or secure specific files to specific users of the system, for a specific or unlimited period of time.

• Ability to securely email or share via internet a link to non-users for viewing specific files, for a specific period of time (must integrate with Gmail, Outlook, others)

• System availability must be 24 hours a day, 7 days a week, 365 days a year with a minimum of 97.9% up time.

Usage Requirements

• Ability to stream video for viewing without download.

• Ability to download a watermarked, read-only copy to an encrypted drive

(according to user’s permissions).

• Ability for non-technical users to upload, tag, view and share files in the system with limited or no training.

• Ability for non-technical users to conduct simple and detailed searches across the system with limited or no training, to include:

a. Name or partial name

b. Date/time or date/time range

c. Incident number

d. Incident type

e. Crime type

f. Location

g. Unit

h. Officer

i. Device

j. Archival/deletion date or date range

k. Review date or date range

• Ability to tag, categorize, annotate, and mark for later any file.

• Ability to conduct simple and detailed searches across the database.

• Ability to limit searches to only the user’s own videos (by role).

• Ability to provide a notification and point of contact for files available in the database, for which the user does not have permission to view.

• Ability for users to contact points of contact through the system to request permission to view.

• Ability for supervisors to review files.

• Provide for tracking and notifications of tasks through standard and customized workflows.

• Ability to quickly collect media files in a case, or temporary collection, for the purpose of investigation and analysis, sharing and export.

• Provide standardized and customizable reports, to include:

a. Chain of Custody

b. Evidence Log

c. Case File

d. Property inventory

MAINTENANCE & SUPPORT

• The contractor shall provide maintenance and support in the form of case management, customer/technical support, trainings, and (on an as needed basis) associated products/services as follows:

• Case Management. The contractor shall provide program management services responsible for the scheduling and oversight of all the work performed under this contract. The program manager and a team of project managers shall be assigned to the Body Worn Camera program at the start of the contract period. The contractor’s PMO shall use a project management system based on the Project Management Institute (PMI) to manage projects and activities.

• Customer/Technical Support. The contractor shall provide customer support to diagnose problems and provide solutions remotely ensuring minimal downtime which includes, but is not limited to: phone, online, and email-based support provided during standard business hours 7: 00a.m – 6: 00p.m local time.

• Training. Subject to COR approval, the contractor shall provide training in-person and virtually. Training services shall include but not limited to installation, system configuration, operation/maintenance, and system administration address the technical needs of agency Program Managers and Field Operators. In person training shall be made available at the contractor or government facility. The contractor shall provide all training materials and user manuals. In addition, the contractor shall include training in a video format as part of this contract. CI estimates 1-3 training sessions per year on this contract.

• Additional Axon Enterprise, Inc. Products and Services. As the goals and priorities of the Digital Management Program shift and evolve, the Contractor shall provide incrementally – on an as needed basis - the additional products and services needed to support the anticipated growth of the program.

System Service Improvements (SSIs) CI requirements for technical support shall include management and support for research, analysis, and documentation of a variety of evolving requirements associated with the digital evidence and storage. System Service Improvements (SSIs) document issues, recommend solutions that may be derived from: Technology Refreshment initiatives, current operational problems, security issues, evolving government operational policies and doctrines, software licensing practices, and best industry standard practice. Where possible, the Contractor shall minimize system incompatibilities across government architectures and maximize portability, interoperability, and data throughput with both existing and future systems through established government and industry standards. The Contractor shall provide the following specific support:

• Ensure that cross-functional applications across similar/dissimilar communications platforms/systems maintain the highest level of performance possible

• Identify and document integration issues and problems, provide documented proposed solutions, and implement government approved solutions

• Identify continued enhancement of the capabilities and cost-effectiveness of existing systems in response to evolving government law enforcement video surveillance requirements and/or new technology

• Produce SSIs to provide documented recommendations for proposed enhancements/improvements.

• Identify opportunities for cost reductions.

SSIs shall include the following information as appropriate:

• Description of the issue/problem/opportunity;

• Requirements analysis;

• Functional and technical integration issues;

• Recommended technical approach, its advantages and disadvantages, and a description of how it will provide the most cost-effective solution;

• Data and data sharing issues;

• An assertion that all proposed items are readily available;

• Security risks and risk mitigation measures;

• Testing/benchmarking/implementation planning; and

• Estimated implementation, training and lifecycle costs broken out to proposed unit level pricing.

SSIs shall include recommendations for Technology Refreshment, which may be solicited by the Government or may be originated at any time by the Contractor based upon their assessment of potential enhancements to the current government processing environment.

The Government will not be responsible for SSI preparation costs or any delay in acting upon a submitted SSI. The Government reserves the right to request other than cost or pricing data pursuant to FAR 15.402 and 15.403(2) in support of prices for new technology items and related services.

The Government will review the SSIs and determine whether or not to implement the proposed SSI or request clarifications/modifications to the recommended improvements. Any SSI will be subject to the policies and procedures of the CI.

The Government may, at any time, request the Contractor to develop and submit an SSI to either address new requirements or potential cost-effective enhancements to the existing digital evidence management system and storage.

Documentation The contractor shall provide the following documentation. All documents will be provided via hard copy as well as electronic copy. The government shall have the right to reproduce any of these documents for official purposes.

• User Manuals

• Technical/Service Manuals

• Schematics

• As-built Drawings/wiring diagrams

• Commissioning Documents

• Test Plans

• Coverage Surveys

• Copies of required software

• Software Licensing

• Training documentation

• Recommended test equipment

• Troubleshooting Guide (to the lowest replaceable unit)

• All passwords