5-Attachment 3 - Supplement 1 of 1.pdf
PDF 177 KB Posted
- Attached to
- Master Agreement AZ|CTR063770
- Contract number
- CTR063770
- Issued by
- Arizona
About this file
This document is an Exhibit I to Solicitation No. BPM004656, Attachment 3, detailing Iron Mountain Government Solutions' request for confidential information designation for specific sections of their solicitation response. The document is prepared for a state or local government procurement process, with Iron Mountain seeking to protect certain trade secrets and proprietary information from public disclosure under administrative code A.A.C. R2-7-103.
Iron Mountain is requesting confidentiality for several sections of their proposal, primarily within Attachment 5 (Arizona Baseline Security Controls Assessment) and Attachment 10 (Method of Approach). The confidential sections include their executive summary, overall method of approach, quality control processes, maintenance and update procedures, reporting mechanisms, and training protocols. The company argues that these internal processes are unique to Iron Mountain, differentiating them from competitors, and that public disclosure could potentially provide strategic advantages to rival firms. They emphasize that these workflow and process details are of high competitive value and cannot be easily quantified, but if revealed, could cause "irreparable harm" to their business by allowing competitors to duplicate their methodologies.
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Text version
Exhibit I to
Solicitation No. BPM004656, Attachment 3
Detailed Explanation: Confidential Information Designation
Iron Mountain requests that the following trade secrets be designated as “Confidential Information” and remain excluded from any public disclosures as provided for in A.A.C. R2-7-103.
Location of Trade Secret Detailed Explanation Attachment 5 - Arizona Baseline Security Controls Assessment
The information contained in the “Arizona Baseline Security Controls Assessment” is not public information that could easily be acquired by individuals either inside or outside of Iron Mountain. This type of information is protected by Iron Mountain through use of employee global NDA Agreements executed when employment at Iron Mountain begins. If this information were to be released as the result of a public disclosure it could potentially assist our Competitors and give them a strategic market advantage. Any such release would cause irreparable harm to Iron Mountain.
Attachment 9 - References Customer information is of High Value to Iron Mountain and we take measures to protect the confidentiality of our customers Customer information is not known across the entirety of the organization, and is not published by Iron Mountain without consent or agreement from the Customer. We take careful precautions in procurement processes and solicitations to ensure that we are protecting our Customers’ names and contact information from public disclosure.
Attachment 10 - Method of Approach
“Question 1: Executive Summary”
pp. 1-5
Iron Mountain requests that the information in this section remain redacted to protect our internal processes that are unique to Iron Mountain and differentiates us from our competitors. This information is of high value to Iron Mountain as these processes and workflows define how we do business. Iron Mountain is unable to quantify the overall value of this information to our business. Further, if this information were to be released, it would greatly benefit our competitors and could cause irreparable harm to Iron Mountain in that our processes and workflows could be duplicated and used by a competitor thereby reducing our competitive advantage.
Attachment 10 - Method of Approach
“Question 2: Overall Method of Approach”
pp. 5-20
Iron Mountain requests that the information in this section remain redacted to protect our internal processes that are unique to Iron Mountain and differentiates us from our competitors. This information is of high value to Iron Mountain as these processes and workflows define how we do business. Iron Mountain is unable to quantify the overall value of this information to our business. Further, if this information were to be released, it would greatly benefit our competitors and could cause irreparable harm to Iron Mountain in that our processes and workflows could be duplicated and used by a competitor thereby reducing our competitive advantage.
Attachment 10 - Method of Approach
Iron Mountain requests that the information in this section remain redacted to protect our internal processes that are unique to Iron Mountain and differentiates us from our competitors. This information is of high value to
Location of Trade Secret Detailed Explanation “Question 4: Quality Control”
pp. 20-23
Iron Mountain as these processes and workflows define how we do business. Iron Mountain is unable to quantify the overall value of this information to our business. Further, if this information were to be released, it would greatly benefit our competitors and could cause irreparable harm to Iron Mountain in that our processes and workflows could be duplicated and used by a competitor thereby reducing our competitive advantage.
Attachment 10 - Method of Approach
“Question 5: Maintenance and updates”
pp. 23-25
Iron Mountain requests that the information in this section remain redacted to protect our internal processes that are unique to Iron Mountain, as well as products and services that have not yet been released to the public, all of which differentiates us from our competitors. This information is of high value to Iron Mountain as these processes and workflows define how we do business. Iron Mountain is unable to quantify the overall value of this information to our business. Further, if this information were to be released, it would greatly benefit our competitors and could cause irreparable harm to Iron Mountain in that our processes and workflows could be duplicated and used by a competitor thereby reducing our competitive advantage.
Attachment 10 - Method of Approach
“Question 6: Reporting”
pp. 25-27
Iron Mountain requests that the information in this section remain redacted to protect our internal processes that are unique to Iron Mountain and differentiates us from our competitors. This information is of high value to Iron Mountain as these processes and workflows define how we do business. Iron Mountain is unable to quantify the overall value of this information to our business. Further, if this information were to be released, it would greatly benefit our competitors and could cause irreparable harm to Iron Mountain in that our processes and workflows could be duplicated and used by a competitor thereby reducing our competitive advantage.
Attachment 10 - Method of Approach
“Question 7: Training”
pp. 27-28
Iron Mountain requests that the information in this section remain redacted to protect our internal processes that are unique to Iron Mountain and differentiates us from our competitors. This information is of high value to Iron Mountain as these processes and workflows define how we do business. Iron Mountain is unable to quantify the overall value of this information to our business. Further, if this information were to be released, it would greatly benefit our competitors and could cause irreparable harm to Iron Mountain in that our processes and workflows could be duplicated and used by a competitor thereby reducing our competitive advantage.
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