5-Attachment 1 Cost Proposal RFP 26-005 (2).xlsx

This is a Cost Proposal Attachment for RFP #26-005 issued by Tarrant County College District (TCCD) for Inbound Financial Aid Call Center Services in Texas. The RFP seeks proposals from qualified vendors to provide responsive, accurate, secure, and compliant support for student financial aid inquiries across a multi-campus college environment. The college specifically targets vendors with demonstrated experience in higher education environments whose proposed services align with the scope of work and operational requirements, support District-approved systems and workflows, and deliver cost-effective, measurable service delivery that enhances student support and institutional responsiveness. The contract term consists of an initial two-year period (Year 1 and Year 2) with three optional renewal years available, plus a potential three-month month-to-month extension period.

Vendors must submit pricing in U.S. dollars using the provided spreadsheet, entering all pricing exclusively in designated yellow input cells. The cost proposal requires vendors to provide one-time implementation or setup fees if applicable, annual fixed pricing for both years of the initial term, annual pricing for each of the three optional renewal years, and a monthly rate if month-to-month extension services are offered. Annual pricing must include all labor, management, software/system access, training, reporting, and other costs necessary to perform the described services. Vendors must certify that submitted pricing is complete and includes all costs required to deliver the services, with signature and authorization from an authorized representative required on the proposal submission.