40_4843Mod12PWS_Extension01_26_16.doc

Acquisition Sensitive Information – For Government Use Only

Task Order ID:

4QCA57114843

Version:

1.0

Date:

February 3, 2011 Date: January 04, 2013

Revision 1: January 9, 2013

Revision 2: January 23, 2013

Revision 3: February 25, 2013

Revision 4: April 9, 2013 Revision 5: June 04, 2013 Revision 6: September 26, 2013

Revision 7: March 6, 2014 Revision 8: June 16, 2014

Revised July 16, 2014

Revision 9: March 20, 2015 Revision 10: March 30, 2015

Revision 11: April 08, 2015

Revision 12: January 08, 2016

GSA Contract Specialist:

Dana Stewart Phone:

256-895-3278 Fax:

256-895-5898 Email:

dana.stewart@gsa.gov GSA Senior Contracting Officer:

Susan Humann Phone:

228-304-2818 Fax:

228-813-4896 Email: Susan.Humann@gsa.gov

Client Organization:

Keesler Air Force Base

81st Medical Group Contracting Officer’s Representative (COR) Name: Tom Butler Organization: 81 MDSS/SGSM

Address: 301 Fisher St

City, State, Zip: Keesler AFB, MS 39534 Phone: (228) 376-4503 Fax: (228) 377-4533 E-mail: thomas.butler.4@us.af.mil Alternate Client Representative: NA

Project Name:

Facility Information Management/Information Technology Support Period of Performance:

Base Year: 4/1/2011 – 3/31/2012 Option Year 1: 4/1/2012 – 3/31/2013 Option Year 2: 4/1/2013 – 3/31/2014 Option Year 3: 4/1/2014 – 3/31/2015 Option Year 4: 4/1/2015 – 3/31/2016 Extension One 04/1/2016 – 06/30/2016

Optional Extension Two: 07/01/2016 – 07/31/2016 Optional Extension Three: 08/01/2016 – 08/31/2016 Option Extension Four: 09/01/2016 – 09/30/2016

FORMCHECKBOX

Severable

FORMCHECKBOX

Non-Severable

FORMCHECKBOX

Time and Material

FORMCHECKBOX

Fully Funded

FORMCHECKBOX

Incrementally Funded

Modification 12 is issued to exercise an extension of three (3) months for the period of performance from 01 April 2016 through 30 June 2016 and include an additional three (3) one (1) month options from 01 July 2016 through 30 September 2016 for a total of six (6) months, in accordance with Performance Work Statement Section 1.5.1 - FAR 52.217-8, Option to Extend Services (Nov 1999). Changes are in red and highlighted in yellow. No other changes are made. All other terms and conditions remain unchanged.

Modification 11 is issued to add travel in the amount of $3,817.52 in support of Option Year Four (4/1/2015 – 03/31/2016) of this task order in accordance Section 8.10.1Travel of the revised Performance Work Statement (PWS). Changes are in red and highlighted in yellow. No other changes are made. All other terms and conditions remain unchanged.

Modification 10 to add incremental funding in accordance Performance Work Statement (PWS) Section 1.6.7 DFARS clause 232.703-1 General, regarding incrementally funding a Fixed Price Contract, to fully fund Option Year Four (04/01/2015 – 03/31/2016). Funding is for labor only. Changes are in red and highlighted in yellow. All other terms and conditions remain unchanged.

Modification 09 is issued to exercise Option Year Four (4) of this task order in accordance with (IAW) FAR 52.217-9, Option to Extend the Term of the Contract (Mar 2000), to update the contracting officer and contracting officer’s information and to add Section 1.6.7 DFARS clause 232.703-1 General, regarding incrementally funding a Fixed Price Contract. Changes are in red and highlighted in yellow. All other terms and conditions remain unchanged.

Modification 08 is issued to add travel in the amount of $2,000.00 in support of Option Year Three (4/1/2014 – 03/31/2014) of this task order only. This modification also updates the Contracting Officer’s (CO) information and the Contracting Officer’s Representative (COR) in the header section of this Performance Work Statement (PWS). Changes are in red and highlighted in yellow. All other terms and conditions remain unchanged.

Modification 07 is issued to de-scope the requirements in the Performance Work Statement (PWS) for Option Years Three (3) and Four (4) IAW 52.243-1, Alternate I, Changes--Fixed-Price (Aug 1987) of the basic contract , exercise Option Year Three (3) of this task order in accordance with (IAW) FAR 52.217-9, Option to Extend the Term of the Contract (Mar 2000), and update the contracting officer and contracting officer’s information. This modification will be effective 4/1/2014 and will affect Option Year 3 (4/1/2014 – 3/31/2015) and Option Year 4 (4/1/2015 – 3/31/2016). Changes are in red and highlighted in yellow. All other terms and conditions remain unchanged.

Modification 06 is issued to update the Contracting Officer’s Representative (COR) in the header sections of this Performance Work Statement (PWS). No other changes are made at this time. Terms and conditions remain the same Modification 05 is issued to request a revised quote to bring Option Year One (04/01/2012 – 03/31/2013) down to actual costs. Quote should cover ALL PERIODS OF PERFORMANCE (Base Year – Option Year Four). No other changes are made at this time. Terms and conditions remain in full force and effect.

Modification 04 is issued to update the Contracting Officer’s Representative (COR) and to remove the Alternate Client Representative in the header sections of this Performance Work Statement (PWS). No other changes are made at this time. Terms and conditions remain the same.

Modification 03 is issued to exercise Option Year Two (2) on this task order. Period of Performance is 04/01/2013 through March 31, 2014. No other changes are made at this time. Terms and conditions remain the same.

Modification 02 is issued to request a revised quote to bring the Base Year (04/01/2011 – 03/31/2012 down to actual costs. Quote should cover ALL PERIODS OF PERFORMANCE (Base Year – Option Year Four). Modification 02 also incorporates an updated DD254 in to the order. No other changes are made at this time. Terms and conditions remain in full force and effect.

Modification 01 is issued to exercise Option Year One (1) on this task order. Period of Performance is 04/01/2012 through March 31, 2013. Modification 01 also makes changes to the GSA Contract Specialist, the GSA Senior Contracting Officer, the Primary Client Representative and Alternate Client Representative in the header section of this PWS. No other changes are made at this time. Terms and conditions remain the same.

1.0 Introduction. Work is to be accomplished for 81st Medical Group, Keelser AFB, MS herein referred to as the Client, through the General Services Administration (GSA), Federal Acquisition Service (FAS), Assisted Acquisition Services Division, Southeast Sunbelt Region.

1.1 Background. This contract addresses requirements to provide Information Management/Information Technology (IM/IT) Services support to the 81st Medical Group, Keesler Air Force Base, Mississippi.

The 81st Medical Group located at Keesler AFB, Mississippi is a 78-bed facility and employs more than 1600 military, civilian and contract staff. The campus is spread over 10 buildings and comprises more than 850 thousand square feet. The 81st Medical Group's first and primary mission is medical readiness. It is responsible for deploying an Expeditionary Medical Support hospital with support staff when directed and is responsible for managing the second largest mobility mission in the Air Force. Keesler Medical Group also serves as the Federal Coordinating Center for the National Disaster Medical System, the medical arm of the Federal Emergency Management Agency. They manage and maintain memorandums of agreement with 11 civilian medical facilities throughout the Mississippi Gulf Coast. More than 22 new physicians and dentists undergo internship and residency requirements at Keesler before serving at military medical facilities worldwide. About 350 enlisted graduates of the School of Healthcare Sciences are also trained under Phase II technical training at Keesler. The 81st Medical Group and VA Gulf Coast Veterans Health Care System have been designated official DoD/Veteran’s Administration (VA) joint venture partners. Titled "Centers of Excellence", this joint venture will integrate and/or combine clinical/administrative product lines between Keesler Medical Group and the VA campus to enhance federal health-care delivery along the central Gulf Coast.

1.2 Acronyms.

DEFINITIONS AND ACRONYMS

1.3 Essential/Non-Essential Contractor Support Services. In the event of a national emergency, declared contingency operation, base closure, or other events, the Contractor Support Services in this Task Order are deemed Non-Mission Essential with the exception of personnel assigned to Network/Task Management and Network System Administration Support.

1.4 Supported Architecture.

1.4.1 Hardware

· Computer Room CPUs: Digital VAX computers (Models 7000, 9000), Digital Alpha computers (various models), Intel compatible microcomputers (miscellaneous brands), and Intel based servers.

· Desktop CPUs: IBM compatible workstations and laptops. Mobile devices (Tablet Personal Computers (PCs), Personal Digital Assitants (PDAs), Blackberry, Treo, etc.)

· Printers: LaserJet and Inkjet (all models/brands printers to include Lexmark, Hewlett Packard, Dell and various other network ready laser printers)

Other: Optical scanners, external CD-ROM drives and towers, internal and external Zip drives, internal and external CD-RW drives, and Random Array of Independent Disks (RAID) storage arrays.

1.4.2 Software

· Operating Systems: Digital Equipment Corporation Virtual Address Extension (DEC VAX) Virtual Memory System (VMS), Full Range of Desktop Windows (Win XP), Windows 2000 and 2003 Servers and other operating systems as identified by AF Single Desktop Configuration board.

· Languages/Development/Utilities: Languages utilized will include VAX/VMS utilities, Common Business Oriented Language (COBOL), Basic, DEC VAX/VMS Basic, DEC Digital Command Language (DCL), VAX VMS Utilities, and DEC Relational Data Base (RDB) with limited development in Visual Studio, Active Server Pages, and JAVA utilizing Oracle and Microsoft SQL databases. Older microcomputer database applications developed in MS Access must also be supported.

· Applications: Oracle, MS‑DOS based applications, various PC Microsoft Office Automation Packages, Visual BASIC, VAX C, C++, Polycom

· Database Management Systems (DBMS): Informix, Microsoft Structured Query Language (MS SQL) Server, and Oracle.

1.4.3 Network

· Hardware: Gigabit Ethernet Devices; Switches, Hubs, Sniffers, Bridges, Routers, Multiplexers, CODECs, MODEMs, My Auto Updaters (MAUs), and Fiber Optic devices

· Software: Ethernet, TCP/IP, WinNT, Router OS, and data network protocols-TCP/IP, NetBEUI, Unix based Hewlett Packard (HP) Open View Network Management System and other monitoring protocols or products as appropriate.

1.4.4 Video

· Hardware/Software: Support, monitor and maintain video teleconferencing operations.

1.4.5 Wireless Communications

· Hardware/Software: Support, track, and maintain telecommunications fixed and wireless telecommunication equipment utilized in the medical facility. The 81st Medical Group has one of the largest Voice over Internet Protocol (VoIP) installations in the AF Medical Service.

1.4.6 Other

· Support data connection for “Local Appoint Service”. For transport on and around Keesler AFB and to location, Government-owned vehicles may be used, however, if a contractor vehicle is used, the government is responsible for mileage incurred *prior approval required*. Travel budget is included with section 8.10 of PWS. Contractor personnel driving Government-owned vehicles must register driver’s license with Keesler AFB transportation through the 81st Medical Group vehicle control office.

1.5 Incorporated Clauses (Full Text).

1.5.1 FAR 52.217-8, Option to Extend Services (Nov 1999). The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The CO may exercise the option by written notice to the contractor within 30 calendar days of the end of the task order.

1.5.2 FAR 52.217-9, Option to Extend the Term of the Contract (Mar 2000).

a. The Government may extend the term of this contract by written notice to the contractor within 30 calendar days before the contract expires; provided that the Government gives the contractor a preliminary written notice of its intent to extend at least 60 calendar days before the contract expires. The preliminary notice does not commit the Government to an extension.

b. If the Government exercises this option, the extended contract shall be considered to include this option clause.

c. The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

1.5.3 DFARS 252.201-7000, Contracting Officer’s Representative (Dec 1991).

a.

Definition. “Contracting officer's representative” means an individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

b.

If the Contracting Officer designates a Contracting Officer’s Representative (COR), the contractor will receive a copy of the written designation. It will specify the extent of the COR’s authority to act on behalf of the Contracting Officer. The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition of the contract.

1.6 FAR 52.252-2, Clauses Incorporated by Reference (Feb 1998). This task order incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address:

https://www.acquisition.gov/far/index.html.

1.6.1 FAR 52.217-5, Evaluation of Options (Jul 1990).

1.6.2 FAR 52-204-9, Personal Identity Verification of contractor Personnel (Sept 2007).

1.6.3 FAR 52.222-54, Employment Eligibility Verification (E-verify) (Jan 2009).

1.6.4 FAR 52.227-14, Rights in Data – General (Dec 2007).

1.6.5 FAR 52.237-3, Continuity of Services (Jan 1991).

1.6.6 FAR 52.222-41, Service Contract Act of 1965 (Nov 2007).

1.6.7 232.703-1 General.

(1) A fixed-price contract may be incrementally funded only if—

(i) The contract (excluding any options) or any exercised option—

(A) Is for severable services;

(B) Does not exceed one year in length; and

(C) Is incrementally funded using funds available (unexpired) as of the date the funds are obligated; or

(ii) The contract uses funds available from multiple (two or more) fiscal years and—

(A) The contract is funded with research and development appropriations; or

(B) Congress has otherwise authorized incremental funding.

(2) An incrementally funded fixed-price contract shall be fully funded as soon as funds are available.

2.0 Scope. The 81st Medical Group operates a large data, voice, and video communications and networking architecture that support various users. These architectures consist of standard Department of Defense (DoD) Health Affairs and Air Force Automated Information Systems (AIS), commercial off-the-shelf systems (COTS), and locally developed/procured systems. The contractor will support architecture (hardware, software, network, video, wireless communications, and other data connections). The contractor shall support the organizations in regards to network security. Additionally, the support requirements transcend the perimeter of Biloxi/Gulfport area, the Joint Venture between 81st Medical Group and Biloxi MS, and DoD TRICARE multi-market, the support requirements transcend the various Veteran Affairs agreements as part of the DoD Resource Sharing.

3.0 Performance Requirements. The contractor shall provide perform the following requirements:

3.1 Network/Task Management

· Manage entire hospital network enterprise to include all hospital complexes and linked sites. Coordinates the preparation, review and consolidation of client information systems. Provides input for 81st budgets, acquisitions and business plans.

· Review and provide comments of budget and business plans through periodic review of financial reports and capital appropriation requests.

· Recommends policies, standards and methodologies.

· Provides assistance for information security.

· Develops and oversees preparation of studies, reports, and other hospital documents.

· Responsible for entire hospital network operations and systems analysis.

· Identifies changes in computer and systems technology and interprets their meaning to senior management.

· Provides direction to facilitate planning the design, installation, modification and operation of network capability.

· Recommends long and short-range plans for hardware/software selection, systems development, systems maintenance, and production activities and for necessary support resources.

· Provides feasibility studies, time and cost estimates and recommendation for establishment and implementation of new and revised plans and programs.

· Consults with the base communications squadron and other DOD/Air Force Agencies as deemed necessary to coordinate network requirements and activities. Prepares activity and progress reports.

· Confers and consults with the Chief of Medical Information Systems and the Director of Medical Information Systems Operations regarding all performance and scheduling issues on task.

3.2 (Reserved) 3.3 Advanced Network Engineering Support.

· Tests and analyzes all elements of the network facilities including power, software, security features, communications devices, lines, modems and terminals and for the overall integration of the enterprise network.

· Responsible for the planning, modeling, simulation, design, installation, maintenance, management and coordination of the network.

· Monitors and controls the performance and status of the network resources.

· Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance.

· Maintains technical currency and studies vendor products to determine those which best meet client needs.

· Provides guidance and direction for less experienced network support technicians.

3.4 Network Engineering Support.

· Monitors and responds to complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques.

· Provides primary interface with vendor support service groups or provides internal analysis and support to ensure appropriate notification during outages or period of degraded system performance.

· Provides LAN server support. Requires extensive knowledge of PC/LAN communications hardware and software in multi-protocol environment, and network management and security software.

· May function as task lead providing guidance and training for less experienced technicians.

3.5 Cable Installation Support

· Install computer/communications cable from the computer room, switch/hub closets, multiplexer, or punch down block locations within the medical center to various locations. Pin connectors for terminals and printers.

· Configure internal and external switches/hubs on terminals, multiplexers, printers, modems, line drivers and various other hardware devices as deemed necessary. Engineer communications configuration to ensure operability.

· Maintain blue prints covering the entire Medical Center cabling diagrams and document changes in hardware configuration or placement. Troubleshoot, inspect, repair and replace parts to computer cabling configurations throughout the entire medical facility. Trace problems and repair broken or frayed wires, electrical contacts and connections.

· Survey installation area to determine requirements, materials and work methods to install or modify the computers and peripheral equipment. Isolate causes of communications problems and initiate corrective action to fix the problem and prevent future problems.

· Identify necessary supplies to be ordered such as cable modems, line drivers, and other necessary communications equipment.

3.6 Network System Administration Support.

· Provides system administration of Network, Web, and/or communication systems, including Local Area Network (LAN) and Wide Area Network (WAN) systems, involving network security. This includes administration of user accounts, passwords, email, chat, and File Transfer Protocol (FTP). Requires comprehensive knowledge of the organization’s hardware, software and network components.

· Maintains servers, creates monitoring reports and logs, and ensures functionality of links. Monitors web site for acceptable performance and user accessibility. Establishes back-ups and monitors site security.

· Consults with and advises network users.

· Coordinates network administration and performance requirements with others in the information systems function.

· Identifies, analyzes and documents long-range requirements and schedules resources related to the enterprise network.

· Responsible for configuration management and documentation of network and system topologies and/or web site.

· Prepares technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions.

· Researches applicable standards and requirements documents to assure compliance. Selects or recommends multi-user software that meets common user requirements, integrates (where possible) with existing software.

· Plans for and provides reasonable responsiveness in terms of system performance. Prepares activity and progress reports regarding the network performance.

· Administers large e-mail systems.

3.7 Software System Engineering Support.

· Formulates and defines specifications for operating system applications or modifies and maintains existing applications using engineering releases and utilities from the manufacturer. Responsible for program design, modeling, simulation, coding, testing, debugging and documentation.

· Responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications/communications networks, computer accounting and advanced mathematical/scientific software packages. Instructs, directs, and checks the work of other task personnel.

· Manage access, security, and privilege level requirements for the Hospital Intranet and Internet.

· Serve as liaison between Keesler Medical Center and Base Communications Squadron for Web page development and implementation.

· Evaluate new technologies, programming languages and systems. Recommend the development tools which will best support application development in the local environment.

3.8 Systems Testing Engineering Support.

· Performs analysis of documented user requirements and directs or assists in the design of test plans in support of user requirements for moderately complex to complex software/hardware applications.

· Reviews user application system requirements documentation; designs, defines and documents unit and application test plans; Transforms test plans into test scripts and executes those scripts.

· Participates in all phases of risk management assessment and software/hardware development under the direction of a Senior Test Engineer, when required.

· Ensures proper execution of test scripts, and documentation of test results in test logs or defect tracking systems.

· Ensures that the test designs and documentation support all applicable client, agency or industry standards, time lines and budgets.

· Develops test data to be used in performing the required tests. Responsible that testing conclusions and recommendations are fully supported by test results, and those project managers are fully informed or testing status and application deviations from documented user requirements.

· Responsible for/or assists in the analysis of test results, documents conclusions and makes recommendations as supported by such analysis.

3.9 Network/Hardware Personal Computer (PC) Support

· Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques.

· Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.

· Assists with installation of terminals and associated hardware.

· Provides LAN server support. Requires strong knowledge of PC/LAN and Network communications hardware and software, in multi-protocol environment, and network management and security software.

· In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required.

· Provides customer assistance support in setting up microcomputers and/or installing software packages, when required.

· Provides user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (CRTs, printers) installation/replacement; interfaces with mainframe, Computer Aided Design/Computer Aided Manufacturing (CAD/CAM), digitizers, LANs, Networks, provides analysis support for such requirements.

3.10 Technical Training Support.

· Troubleshoots system software problems and provides technical guidance to users in overcoming difficulties with software.

· Applies subject matter knowledge to high level analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation. Resolves problems which require an intimate knowledge of the related technical subject matter. Applies principals and methods of the subject matter to specialized solutions. Includes but not limited to; medical and legal transcription, scientific encoding, environmental, scientific, maintenance and repair processes, and logistical support activities.

3.11 (Reserved)

3.12 Web Design Support.

· Designs, develop, troubleshoot, debugs, and implements software code (such as Hyper Text Markup Language (HTML), Common Gateway Interface (CGI), and JavaScript) for components of the website.

· Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site design instincts. Typically requires a college degree in computer science or a related field, and developmental experience in web-based languages.

· Develops and maintains Internet and Intranet services; prepares scripts and support programs for web integration, mainframe, Microsoft Access and Oracle databases.

· Coordinates the development and integration of subordinate hospital unit functions into Internet applications.

· Manages access, security, and privilege level requirements for the Hospital Intranet and Internet.

· Serves as liaison between Keesler Medical Group and Base Communications Squadron for Web page development and implementation.

· Maintains technical proficiency on current Internet and Intranet development advances.

3.13 Database Analysis/Programming Support.

· Designs, implements, and maintains moderately complex databases. Includes maintenance of database dictionaries and integration of systems through database design. Works on most phases of database administration.

· Analyzes user processes and recommends automated database solutions to improve workflow.

· Develops and maintains Oracle, Microsoft SQL and Access databases to meet user requirements.

· Develops database backup and restores procedures integrated with file and system backups to ensure data protection and availability.

· Optimizes databases and queries to keep systems operating efficiently.

· Works with local developers to create and support databases for software development projects meeting users requirements and customers priorities.

· Maintains and supports Government Off-the-Shelf (GOTS) and COTS databases as required. Works with Program Management Offices and commercial vendors to integrate their databases into our network environment.

· Develops interfaces between Local, GOTS and COTS databases as required to support local development or data mining efforts.

3.14 (Reserved)

3.15 Help Desk/Computer Operation Support.

· Operates the computer consoles; following prescribed scheduled work sheet instructions. Responds to basic console messages error halts and report unusual occurrences to appropriate personnel. On a shift, continually monitors computer systems, water detection systems, air conditioning output and Uninterruptible Power Supply (UPS) to detect and correct malfunctions and other operating difficulties caused by electrical or mechanical failures or functional area users. Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems.

· Performs Start Up, Power Off, Shut downs and Power Failure Recovery procedures when required.

· Executes tape backups on all assigned systems at specified times to prevent potential data loss from malfunctions and preserve data integrity.

· Promptly and accurately reports all maintenance calls. Notifies vendors of software and hardware problems. Works with vendors to correct system faults.

· Ensures all operation problems are entered into operations log before going off duty. Downtime on all systems will be entered into the appropriate log as it occurs

· Maintains a current tape library, locating tapes in off-site storage and main tape library, and prepares new tapes for the library. Restores files and databases when requested. Ensures all tapes are labeled properly by filling out and affixing labels to them, making sure the label information is accurate, sufficient and legible. This label information must be verified every time the tape is used. Retrieves or stores tapes making sure they are properly stored in the library when not in use. Ensures backup media, located at off-site storage location, is rotated monthly.

· Responsible for a wide range of operational support tasks that may include routine office equipment installation, operations and maintenance; obtaining and stocking supplies; recording and transcribing of data; billing assistance; collecting, organizing forms or other documents;

· Monitors access to designated Controlled Areas. When working on day shift, provides system security briefings on systems to all functional area users. Assigns and updates security passwords to medical center personnel to provide various levels of system access. Deletes passwords for out-processing personnel. Updates computer room access lists and fill out security forms. Escorts visitors, in-house personnel, maintenance personnel, and cleaning personnel while they are in the computer room. Replaces and reconfigures line drivers and modems. Repairs (if possible) or replaces terminals and printers.

· Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements.

· Become familiar with and adhere to Air Force, Keesler Technical Training Center, and Medical Center regulations concerning Computer Operations.

· Support users in the structuring of requests and inquiries with a user oriented language; identifies possible technical problems in the terminal, communication lines or the computer system; and advises the terminal user of where and how to acquire appropriate technical assistance.

· Use trouble ticket software to document and maintain all user trouble calls. On average 60trouble calls per day are logged or closed over the phone and more than 2500 calls per month.

· Conducts on-the job orientation, demonstrates how to operate equipment, run backups, archive systems, loads new software releases, submits System Incident Reports (SIRs) and System Change Requests (SCRs), and assists functional users with any system problems they may encounter.

· Conducts all In/Out processing of hospital personnel for the Medical Information Systems Element.

· Manage Defense Automated Printing Service (DAPS) Request. Provide request forms and ensure proper approval has been received. Complete DD Form 844, Requisition for Local Duplicating Service and forward request to DAPS. Maintain copies and database of request and prices.

· Monitors and responds to hardware and software problems utilizing hardware and software testing tools and techniques when additional manpower is required.

· Provides customer assistance support in setting up microcomputers and/or installing software packages, when required.

3.16 System Administration Support.

· Provides technical support for various specialized Automated Information Systems (AIS) including: Network Management System (HP Openview), Composite Healthcare System (CHCS), Expense Accounting System (EAS) III/IV, Ambulatory Data System (ADS), Third Party Collection System (TPOCS), Command Core System (CCS), Medical Expense and Performance Reporting System (MEPRS), Dental Data System (DDS), Business Objects, Aerospace Information Management System (ASIMS), Hazardous Material Information System (HMIS/Beekeeper), Defense Blood Standard System (DBSS) and Defense Medical Logistic Standard System (DMLSS).

· Provides assistance to the Computer Security Officer as required for the administration of security procedures, and performance measurement support.

· Assists with developing and maintaining emergency action procedures for network failure and natural disasters.

· Configures, integrates, distributes and troubleshoots support for various types of PC-based microcomputers, network printers, and associated software applications, which included in-house applications, COTS, and newly written utilities and application software.

· Provides acquisition and program management support. Acquisition support included all services necessary to identify, procure and deliver information system software and hardware products. Program management support includes management oversight, in-progress reviews, overall project coordination, and quality assurance of contractor project.

3.17 Information Assurance Analysis Support.

· Leads the administration of the Computer System Security Officer (CSSO) and Terminal Area Security Officer (TASO) program in accordance with applicable AF, MAJCOM, Base, and Medical Center Regulations.

· Monitors and controls the performance, security and status of network resources; identifies and diagnoses problems and factors affecting network performance.

· Manages the DoD Information Assurance Certification and Accreditation Process (DIACAP) processes to ensure all systems have the proper security accreditation.

· Develops local System Security Authorization Agreement for submittal through the local Communications Squadron to the Designated Approval Authority.

· Manage the 81 MDG Health Insurance Portability and Accountability (HIPAA)/Information Assurance training program to ensure all 81 MDG staff members and their business associates are adequately trained before accessing health information, medical systems or the base network and remain current.

3.18 Information Assurance Analysis Support

· Administers the Computer System Security Officer (CSSO) and Terminal Area Security Officer (TASO) program in accordance with applicable AF, MAJCOM, Base, and Medical Center Regulations.

· Monitors and controls the performance, security and status of network resources; identifies and diagnoses problems and factors affecting network performance.

· Manage the DIACAP processes to ensure all systems have the proper security accreditation.

· Develop local System Security Authorization Agreement for submittal through the local Communications Squadron to the Designated Approval Authority.

4.0 Performance Matrix.

Standard (s)

3.16

System Administration

Support Complete suspenses within time constraints established by 81 MDSS/SGSI policy or higher HQ direction (subject to change)

5.0 Task Order Deliverables. All deliverables shall be delivered to the Client Representative no later than the dates specified in the Performance Matrix or other Government-approved schedule. All deliverables become property of the U.S. Air Force.

Criteria for Acceptance. All deliverables shall be submitted in a draft format mutually agreed upon by the contractor and the Government.

5.1 Task Order Kickoff Meeting. Within ten (10) work days following the task award date, the contractor shall meet with the Contracting Officer and Contracting Officer’s Representative to review goals and objectives of this task order and to discuss technical requirements.

5.2 Transition Plan. The plan shall describe their approach for transferring this task order from the current contractor. Plan shall provide a brief overview of the transition goals, strategy to maintain staffing continuity, tasks that must be accomplished during the transition process and risks that could impact on-schedule completion. Failure to submit such a plan may result in the proposal being rejected as technically unacceptable. The plan shall address the contractor’s transition approach (including risks, mitigation strategy, team members, security clearances and schedule), recruiting plan, and retention plan. Failure to submit such a plan may result in the proposal being rejected as technically unacceptable. The contractor shall implement their Transition Plan presented in their quote immediately on award. However, the Government may require changes to the plan after award of the task.

6.0 Records/Data. All data and data rights associated individual task orders under this task order become the property of the U. S. Government in accordance with DFAR 252.227-7013, Rights in Technical Data – Noncommercial Items (Nov 1995).

7.0 Inspection and Acceptance. Inspection and acceptance will occur in accordance with FAR 52.246-4, Inspection of Services – Fixed Price (Aug 1996). In the absence of other agreements negotiated with respect to time provided for Government review, deliverables will be inspected and the contractor notified of the Client Representative’s or Program Manager’s findings within five (5) work days of normally scheduled review. If the deliverables are not acceptable, the Client Representative or Program Manager will notify the contractor immediately. Acceptance of invoices shall constitute acceptance of performance.

Unsatisfactory Work. Performance by the contractor to correct defects found by the Government as a result of quality assurance surveillance and by the contractor as a result of quality control shall be at the contractor’s own expense without additional reimbursement by the Government. Unless otherwise negotiated, the contractor shall correct or replace all non-conforming services or deliverables not later than five (5) work days after notification of non-conformance.

7.1 Quality Control Plan. The contractor shall provide and maintain a Quality Control Plan (QCP) that contains, as a minimum, the items listed below to the GSA Contracting Officer for acceptance. The GSA Contracting Officer will notify the contractor of acceptance or required modifications to the plan. The contractor shall make appropriate modifications and obtain acceptance of the plan within thirty (30) calendar day from the date of award. The QCP shall include the following minimum requirements:

a. A description of the inspection system to cover all major services and deliverables. The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title of inspectors.

b. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

c. A description of the records to be kept to document inspections and corrective or preventative actions taken.

d. All records of inspections performed shall be retained and made available to the Government upon request throughout the task order performance period, and for the period after task order completion, until final settlement of any claims under this task order.

7.1.2 Past Performance Information: The Government will provide and record Past Performance Information for acquisitions over $150,000 utilizing the Contractor Performance Assessment Reporting System (CPARS). The CPARS process allows contractors to view and comment on the Government's evaluation of the contractor's performance before it is finalized. Once the contractor’s past performance evaluation is finalized in CPARS it will be transmitted into the Past Performance Information Retrieval System (PPIRS). Contractor’s are required to register in the CPARS, so contractor’s may review and comment on past performance reports submitted through the CPARS. Go to the following website to register in the CPARS: https://www.cpars.csd.disa.mil/

7.2 Quality Assurance. The Government will evaluate the contractor’s performance of this task order. For those tasks listed in the Performance Matrix, the Client Representative or other designated evaluator will follow the method of surveillance specified in this task order. Government personnel will record all surveillance observations. When an observation indicates defective performance, the client Program Manager or other designated evaluator will require the contractor manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation. It acknowledges that the contractor has been made aware of the non-compliance. Government surveillance of tasks not listed in the Performance Matrix or by methods other than those listed in the Performance Matrix (such as provided in the Inspection clause) may occur during the performance period of this task order. Such surveillance will be done according to standard inspection procedures or other task order provisions. Any action taken by the GSA Contracting Officer as a result of surveillance will be according to the terms of the task order.

8.0 Task Order Terms and Conditions.

8.1 Place of Performance. Work shall be primarily performed on-site within Government facilities at Keesler AFB, Mississippi.

8.2 Hours of Operation. Normally Monday – Friday 7:30 A.M. to 4:30 P.M., (including a 1 hour lunch break) excluding federal holidays with the exception of the Helpdesk, which will be manned 12 hours a day, 5 days a week , to exclude federal holidays. When the helpdesk is not manned there will be a helpdesk technician reachable via phone with a response time to KMC of 30 minutes or less. Alternate 40 hour per week work schedules will be allowed, pending approval from the COR or his/her designated representative (81 MDG Medical Information Systems Flight Commander (SGSI) or 81 MDSS Commander). From time to time, contractor may be requested to work an adjusted or extended workday to complete tasks. Such work is not considered overtime. The use of overtime is not authorized by this task order. The information services personnel may work a 4-day, 10-hour flex schedule if needed by the government to meet the needs of the mission.

8.2.1 Scheduled Holidays. New Year’s Day: Martin Luther King’s Birthday; President’s Day; Memorial Day; Independence Day; Labor Day; Columbus Day; Veteran’s Day; Thanksgiving Day; Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation. This also includes base closure due to weather conditions or other emergency situations.

8.2.3 Government Agencies. Government agencies may not be available during scheduled holidays, inclement weather, weekends, after duty…