SOW.docx

Department of Homeland Security Federal Emergency Management Agency (FEMA)

Speakerbus Maintenance and Support

STATEMENT OF WORK

2/23/2024

Background

The Speakerbus serves as the primary emergency conference bridge system for the Federal Emergency Management Agency (FEMA)/Department of Homeland Security (DHS). The FEMA Operations Center (FOC) is designated as the Executive Agent for oversight and management of notifications and warnings and the associated dissemination process.

The FEMA Operations Center (FOC) and the FEMA Alternate Operations Centers (FAOC-W/FAOC-E) operate and administer separate Speakerbus conference bridge systems to facilitate the rapid notification and deployment of emergency management officials in case of emergencies or disasters and to support FEMA’s all-hazard emergency management mission. The FOC/FAOC-W/FAOC-E issues notifications, alerts, and warnings primarily to the ten (10) FEMA Regions as well as other DHS components.

Scope of Work

The existing SpeakerBus Conference Bridge support and maintenance agreement must be renewed at the FOC/FAOC-W/FAOC-E to ensure continued operation of the conference bridge.

Tasks

Tasks to be performed are as follows:

· Provide maintenance and support of the Speaker Bus Conference Bridge at all three locations listed in the Place of Performance.

· Provide telephone support during normal business hours

Contractor Responsibilities

The Contractor must meet the following requirements:

· Vendor must have a TS Clearance

· Vendor must have personnel with TS Clearance

· Must have experience supporting EAS

· Must have experience supporting NAWAS

· Support and maintenance of the VCM

· Experience working with Hoot-N-Holler circuits

· The can be no downtime or modification of the existing system(s) hardware of software

Place of Performance

Work may be performed at the Contractor’s Site and at the Government locations. Government furnished work space will not be provided.

Tasks may be performed at the Contractor facility/facilities (via VPN solution on a Government furnished laptop, if VPN is required a site survey will be completed by the contractor prior to access of the FEMA network).

FEMA Operations Center 19844 Blue Ridge Mountain Rd.

Bluemont, VA 20135

FEMA Alternate Operations Center-East 434 S. Pinetree Blvd.

Thomasville, GA 31792

FEMA Alternate Operation Center-West:

FEMA Denver Denver Federal Ctr, Bldg 710A Lakewood, CO 80226-9424

Period of Performance

The support and maintenance of the Speaker Bus Conference Bridge will begin June 1st, 2024 to May 31, 2025.

Security Requirements and Organizational Conflicts of Interest

Personnel accessing DHS and/or FEMA worksites will require security in-processing, including a Top-Secret security clearance in accordance with Homeland Security Presidential Directive 12. (This statement covers all security requirements associated with this project).

The Contractor may be exposed to nonpublic or otherwise sensitive information subject to restricted use and disclosure. Accordingly, all personnel assigned to the project must sign a nondisclosure agreement as prescribed by the Contracting Officer. Furthermore, the assessment’s findings, analytical conclusions, and recommendations, shall be restricted from disclosure to persons not specifically affiliated with the project unless otherwise approved by the Contracting Officer.

If access to government information technology (IT) systems is necessary, federal, DHS, and/or local IT security requirements must be followed.

In accordance with FAR 9.505-1, a Contractor that provides systems and technical direction for a system but does not have overall contractual responsibility for its development, its integration, assembly, and checkout, or its production shall not be awarded a contract to supply the system or any of its major components; or be a subcontractor or consultant to a supplier of the system or any of its major components.

Confidentiality of Data and Information

The contractor may have access to information in the possession of the Government for which the Government's right to use and disclose the data and information is restricted, or which may be of a nature that its dissemination or use, other than in the performance of this contract, would be averse to the interests of the Government or other parties. Therefore, the contractor agrees to abide by any restrictive use conditions on such data and not to:

1) Knowingly disclose such data and information to others without written authorization from the Contracting Officer, unless the Government has made the data and information available to the public;

2) Use for any purpose other than the performance of this contract.

The contractor agrees to hold the Government harmless and indemnify the Government from any cost/loss resulting from the unauthorized use or disclosure of third party data or software by the contractor, its employees, Sub-Contractors, or agents. Subcontracts are anticipated under this Statement of Work, if deemed appropriate by both the Government and the contractor, the contractor agrees to include the substance of this provision in all subcontracts awarded under this contract.

Except as the Contracting Officer specifically authorizes in writing, upon completion of all work under the contract, the contractor shall return all such data and information obtained from the Government, including all copies, modifications, adaptation, or combinations thereof, to the Contracting Officer. Any data obtained from another company shall be disposed of in accordance with the contractor's agreement with that company, or, if the agreement makes no provision for disposition, shall be returned to that company. The contractor shall further certify in writing to the Contracting Officer that all copies, modifications, adaptations or combinations of such data or information which cannot reasonably be returned to the Contracting Officer (or to a company), have been deleted from the contractor's (and any Sub-Contractor's) records and destroyed.

Administrative Considerations

This SOW attempts to cover all of the anticipated goals and constraints as they are known today. Due to site conditions or discoveries of component systems, this SOW may be revisited and with the direction and agreement of the FEMA CIO, this SOW may be revised to reflect current conditions.

FEMA’s mission priorities may change during this period of performance to require a modification to the SOW tasks. Upon changing priorities, the FEMA COTR and FEMA PM will revise the SOW as appropriate.

Contracting Officer’s Technical Representative (COTR):

FEMA Operations Center Melton Roland Phone: 540-379-5541

FEMA Enterprise Infrastructure Section Architecture, Engineering & Enterprise Services Branch Mr. Karl Neikirk Phone: 540-535- 3768

FAX: 540-542-3461

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