MAS - Palmetto Gba, LLC - 47QSMA20D08PV

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is:

GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE (MAS)

FSC Groups: Information Technology /Professional Services/Office Management-Records Management

Palmetto GBA, LLC

17 Technology Circle

Columbia, SC 29203-9591

Phone: 803-763-7982 Fax: 803-935-1411

Contract Administrator: Sarah Mott, Director, Contract Administration

Internet Address: www.palmettogba.com

Contract Number: 47QSMA20D08PV

Period Covered by Contract: 04/07/2020 through 04/06/2030

Pricelist current through Modification PS-0016

For more information on ordering go to the following website: https://www.gsa.gov/schedules http://www.palmettogba.com/ http://www.gsa.gov/schedules

CUSTOMER INFORMATION

1a. Table of awarded special item numbers with appropriate cross-reference to item descriptions and awarded prices:

493110RM – Physical Records Management Services

518210ERM – Electronics Records Management Solutions

541611 – Management and Financial Consulting, Acquisition and Grants Management

Support, and Business Program and Project Management Services

611430 – Professional and Management Development Training

54151S – Information Technology Professional Services

54151ECOM—Electronic Commerce and Subscription Services

561422 – Automated Contact Center Solutions (ACCS)

54151HEAL – Health Information Technology Services

518210C – Cloud Computing and Cloud Related IT Professional Services

OLM – Order-Level Materials (OLM)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

Refer to attached awarded GSA Schedule Contract pricelist.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided.

Refer to attached awarded GSA Schedule Contract pricelist.

2. Maximum order:

$1,000,000 –

493110RM/518210ERM/541611/611430

$500,000 –

54151S/54151ECOM/561422/54151HEAL/518210C

3. Minimum order:

$100

4. Geographic coverage:

Domestic

5. Points of production:

Columbia, SC

6. Discount from list prices or statement of net price.

Prices shown are net Government awarded discount

7. Quantity discounts:

All SINs-except SIN 561422:

2% on single task orders of $500K or more

SIN 561422:

Single Task Orders issued under SIN 561422 only - $5K - $50K Additional 1% discount; $51K - $100K Additional 2.0% discount and $101K @ Additional 2.5% discount.

8. Prompt Payment Terms:

Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin):

None

10a. Time of delivery:

Specified in task order

10b. Expedited Delivery:

Contact Contractor

10c. Overnight and 2-day delivery:

10d. Urgent Requirements:

11. F.O.B. point:

Not applicable.

12a. Ordering Address:

17 TECHNOLOGY CIR

COLUMBIA, SC 29203-9591

12b. Ordering Procedures:

See Federal Acquisition Regulation (FAR) 8.405-3

13. Payment Address:

17 TECHNOLOGY CIR

COLUMBIA, SC 29203-9591

14. Warranty provision:

None

15. Export packing charges:

Not applicable

16. Terms and conditions of rental, maintenance, and repair:

17. Terms and conditions of installation:

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices:

18b. Terms and conditions for any other services:

19. List of service and distribution points:

20. List of participating dealers:

21. Preventive maintenance:

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants):

Not applicable.

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found. ICT accessibility standards can be found at: https:///www.Section 508.gov/

Not Applicable

23. Unique Entity Identifier (UEI) number:

CFLDECZBMDV6

24. Notification regarding registration in System for Award Management (SAM) database.

Contractor is registered in SAM. CAGE Code: 3EYS4

SIN 518210ERM Vendor Certification for Electronic Records Management

Proposed Elements of Electronic Records Management Services:

By selecting the below Elements, you are self-certifying you meet NARA’s Universal ERM Requirements for that Element. Select all Elements that apply.

✔ Element 1 - Office Management Applications

✔ Element 2 - Electronic Messages

☐ Element 3 - Social Media

✔ Element 4 - Websites

✔ Element 5 - Photographs (Born-Digital and Scanned Images)

☐ Element 6 - Digital Audio and Video

✔ Element 7 - Structured Data

☐ Element 8 - Shared Drives

Element 1 - Office Management Applications

Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN

518210ERM that help agencies meet Element 1. Some example questions to consider are: Which office management applications does your service/solution manage (e.g. Microsoft 365, Google Workspace, etc.)? How do you associate Office Management documents with a records schedule? How do you apply metadata to Office Management documents?

Palmetto GBA leverages iFlow, our Electronic Document Management system, a flexible custom solution used for the ingestion of electronic and hardcopy files. Our Electronic Document Management solution integrate emails, faxed documents, formatted data files, electronic medical records vendor processes, and other correspondence. This includes documents from Office Management Applications, such as word, excel, adobe and presentation formats. Documents or records are routed, searchable, shared, and reviewed in near real time. Our solution provides smooth transfer and management of records. Tracking indexes are assigned at the time of scanning/image capture include a Document Control Number (DCN), date of receipt, and scan date. Additional index values are added post scanning based on customer requirements. The system creates unique scan/capture profiles to support different document types (claims, precertification, etc.). The system provides a complete audit trail that includes the date and time stamp of every person/system ID that views or works a document. Identifiers are keyed into the customized tracking database and include the tracking number, records management numbers (RMN), and document control scanning metadata. This database allows the user the ability to track the status of receipt at any given time. The iFlow tool provides reporting mechanisms that allow monitoring of key performance metrics on a real-time basis.

Palmettos GBA’s physical records management solution provides a solid platform to manage the entire document conversion process, allows real-time visibility of source material status, and facilitates the quality review process. We follow the lifecycle requirements for Capture, Maintenance & Use, Disposal, Transfer and Reporting following the agency/customer required guidelines. Our solution is secure and provides role based security so users will only see documents and work steps that are related to their role. It is fully compliant with FISMA Moderate and High security standards.

Element 2 - Electronic Messages

518210ERM that help agencies meet Element 2. Some example questions to consider are: Which electronic messages does your service/solution manage (e.g. SMS/MMS, iMessage, WhatsApp, social media messages, voicemail, etc.)? Are you able to capture SMS/MMS at the carrier-level? How do you apply metadata to electronic messages? Where are records stored (e.g. managed in the system in which they were created or in a dedicated recordkeeping system)?

Palmetto GBA leverages iFlow, our Electronic Document Management system, a flexible custom solution used for the ingestion of electronic and hardcopy files. Our Electronic Document Management solution integrate emails, faxed documents, formatted data files, social media, electronic medical records vendor processes, and other correspondence. Documents or records are routed, searchable, shared, and reviewed in near real time. Our solution provides smooth transfer and management of records. Tracking indexes are assigned at the time of scanning/image capture and include a Document Control Number (DCN), date of receipt, and scan date. Additional index values are added post scanning based on customer requirements. The system creates unique scan/capture profiles to support different document types (claims, precertification, etc.). The system provides a complete audit trail that includes the date and time stamp of every person/system ID that views or works a document. Identifiers are keyed into the customized tracking database and include the tracking number, records management numbers (RMN), and document control scanning metadata. This database allows the user the ability to track the status of receipt at any given time. The iFlow tool provides reporting mechanisms that allow monitoring of key performance metrics on a real-time basis. Palmetto GBA’s physical records management solution provides a solid platform to manage the entire document conversion process, allows real-time visibility of source material status, and facilitates the quality review process. We follow the lifecycle requirements for Capture, Maintenance & Use, Disposal, Transfer and Reporting following the agency/customer required guidelines. Our solution is secure and provides role-based security so users will only see documents and work steps that are related to their role. It is fully compliant with FISMA Moderate and High security standards.

Element 3 - Social Media

518210ERM that help agencies meet Element 3. Some example questions to consider are: Which social media platforms does your solution/services capture and manage (e.g. Facebook, YouTube, Instagram, WordPress)? What technology is used to capture social media records? What frequency can your solution/services capture? How do you address changes in what social media platforms allow for capture?

Questions for Element 4 - Websites

518210ERM that help agencies meet Element 4. Some example questions to consider are: What technology do you use to crawl websites? Do you have the capability to capture internal and external sites? What formats do you use for web captures? Can you capture websites in NARA-acceptable formats? What quality assurance processes/tools do you offer?

Palmetto GBA leverages a customized Web Content Management (WCM) solution that governs content creation and administration of websites for our government contracts. Content stored in WCM are not static HTML sites but applications with webpages that are dynamically generated by database calls. Website records are persisted in our WCM database and are exported/transferred via secure database methodologies. Our websites also leverage the latest search technologies via our search partner, AddSearch. This platform leverages AI to learn what the customer is looking for.

AddSearch provides comprehensive metrics on our customers interactions allowing us to react to their needs faster. We also leverage our telephony solution as our chat platform facilitating real time interactions with our site visitors. Our Corporate Website is built on the Umbraco Content Management System (CMS) and is hosted in a .NET environment and secured at Rackspace. We follow the lifecycle requirements for Capture, Maintenance & Use, Disposal, Transfer and Reporting following the agency/customer required guidelines. Our databases/structured data is secure, with access to data granted using role-based security. Our websites are fully compliant with FISMA Moderate and High security standards.

Questions for Element 5 - Photographs (Born-Digital and Scanned Images)

518210ERM that help agencies meet Element 5. Some example questions to consider are: How do you associate Photographs with a records schedule? How do you apply metadata for categorization and searchability to Photographs?

Palmetto GBA leverages our Electronic Document Management system, a flexible custom solution used for the ingestion of electronic and hardcopy files. Our Electronic Document Management solution integrate emails, faxed documents, formatted data files, scanned images of photographs, electronic medical records, vendor processes, and other correspondence. Documents or records are routed, searchable, shared, and reviewed in near real time. Our solution provides smooth transfer and management of records. Tracking indexes are assigned at the time of scanning/image capture and include a Document Control Number (DCN), date of receipt, and scan date. Additional index values are added post scanning based on customer requirements. The system creates unique scan/capture profiles to support different document types (claims, precertification, etc.). The system provides a complete audit trail that includes the date and time stamp of every person/system ID that views or works a document. Identifiers are keyed into the customized tracking database and include the tracking number, records management numbers (RMN), and document control scanning metadata.

This database allows the user the ability to track the status of receipt at any given time. Palmetto GBA’s iFlow tool provides reporting mechanisms that allow monitoring of key performance metrics on a real-time basis. Palmetto GBA’s physical records management solution provides a solid platform to manage the entire document conversion process, allows real-time visibility of source material status and facilitates the quality review process. We follow the lifecycle requirements for Capture, Maintenance & Use, Disposal, Transfer and Reporting following the agency/customer required guidelines. Our solution is secure and provides role-based security so users will only see documents and work steps that are related to their role. It is fully compliant with FISMA Moderate and High security standards.

Questions for Element 6 - Digital Audio and Video

518210ERM that help agencies meet Element 6. Some example questions to consider are: How do you associate Digital Audio and Video files with a records schedule? How do you apply metadata for categorization and searchability to Digital Audio and Video?

Questions for Element 7 - Structured Data

518210ERM that help agencies meet Element 7. Some example questions to consider are: What is your approach to managing structured data? Do you offer solutions additional to what the agency uses, work with their current systems, or both?

Palmetto GBA has decades of experience in the design, implementation, and long-term maintenance of structured data with data ingestion, warehouse implementation and management (including several databases that house national data) and are used for statistical analysis and business intelligence. In addition, we support and maintain relational databases (Oracle) for web applications; database formats are defined by data models that describe the data structures used to model the application. Palmetto GBA uses a variety of transfer mechanisms for data housed in Oracle, including defining via document type definitions (DTDs) and exporting to a variety of delimited formats. We follow the lifecycle requirements for Capture, Maintenance & Use, Disposal, Transfer and Reporting following the agency/customer required guidelines. Our databases/structured data is secure, with access to data granted using role-based security. Our solutions are fully compliant with FISMA Moderate and High security standards.

Questions for Element 8 - Shared Drives

518210ERM that help agencies meet Element 8. Some example questions to consider are: What capabilities does your solution/services provide for identifying duplicates? What other organizational methods do you employ for managing shared drives?

Palmetto GBA, LLC Services Pricing

Year 6 4-7-2025 thru 4-6-2026

Year 7 4-7-2026 thru 4-6-2027

Year 8 4-7-2027 thru 4-6-2028

Year 9 4-7-2028 thru 4-6-2029

Year 10 4-7-2029 thru 4-6-2030

SIN Labor Category GSA PRICE GSA PRICE GSA PRICE GSA PRICE GSA PRICE

518210C Cloud Senior Analyst I $122.23 $125.89 $129.67 $133.56 $137.57

518210C Cloud Senior Analyst II $142.95 $147.24 $151.66 $156.21 $160.90

518210C Cloud Consultant Subject Matter Expert

$222.69 $229.37 $236.25 $243.34 $250.64

518210C Cloud Database Analyst I $135.01 $139.06 $143.23 $147.53 $151.95

518210C Cloud Database Analyst II $149.99 $154.50 $159.13 $163.91 $168.83

518210C Cloud Developer IV $130.39 $134.30 $138.33 $142.48 $146.75

518210C Cloud Engineer $128.48 $132.34 $136.31 $140.40 $144.61

518210C Cloud Lead Developer $152.52 $157.10 $161.81 $166.67 $171.67

518210C Cloud Network Engineer $152.52 $157.10 $161.81 $166.67 $171.67

518210C Cloud Project Manager I $140.25 $144.46 $148.80 $153.26 $157.85

518210C Cloud Security Auditor III $115.20 $118.66 $122.22 $125.88 $129.66

518210C Cloud Security Risk Analyst III $136.09 $140.17 $144.37 $148.71 $153.17

518210C Cloud Senior Database Analyst $166.30 $171.28 $176.42 $181.71 $187.16

518210C Cloud Senior Engineer $152.52 $157.10 $161.81 $166.67 $171.67

518210C Cloud Senior Security Risk Analyst

$143.29 $147.60 $152.02 $156.58 $161.28

518210C Cloud Senior Test Analyst $157.28 $161.99 $166.85 $171.86 $177.02

518210C Cloud Solutions Architect $196.30 $202.19 $208.25 $214.50 $220.94

518210C Cloud Technical Writer II $94.56 $97.40 $100.32 $103.34 $106.44

518210C Cloud Test Analyst II $109.73 $113.03 $116.42 $119.92 $123.52

561422 Analyst, Business I $57.14 $58.85 $60.61 $62.43 $64.30

561422 541611

Analyst, Business II $64.68 $66.62 $68.61 $70.67 $72.79

561422 Analyst, Sr Business Systems II $132.03 $135.99 $140.07 $144.27 $148.60

561422 Analyst, Database $113.32 $116.72 $120.22 $123.83 $127.55

561422 Specialist, Communications $59.53 $61.31 $63.15 $65.05 $67.00

561422 Customer Service Advocate I $46.40 $47.79 $49.22 $50.70 $52.22

561422 Customer Service Advocate II $49.76 $51.25 $52.80 $54.38 $56.01

561422 Customer Service Advocate III $53.39 $54.99 $56.64 $58.35 $60.10

561422 Bilingual Customer Service Advocate I

$53.33 $54.93 $56.58 $58.28 $60.03

561422 541611

Coordinator, Customer Service $57.43 $59.15 $60.93 $62.75 $64.63

4-7-2025 thru 4-6-2026

Year 7 4-7-2026 thru 4-6-2027

Year 8 4-7-2027 thru 4-6-2028

Year 9 4-7-2028 thru 4-6-2029

Year 10 4-7-2029 thru 4-6-2030

SIN Labor Category GSA PRICE GSA PRICE GSA PRICE GSA PRICE GSA PRICE

561422 Specialist, Technology Support I $70.29 $72.39 $74.57 $76.81 $79.11

561422 Specialist, Technology Support

III

$85.02 $87.57 $90.20 $92.91 $95.70

561422 Senior Technology Support Specialist

$132.03 $135.99 $140.07 $144.27 $148.60

561422 Specialist, Reporting $52.89 $54.47 $56.10 $57.78 $59.52

561422 Writer/Analyst, Database Report $113.32 $116.72 $120.22 $123.83 $127.55

561422 Technician, Data Preparation I $35.69 $36.76 $37.85 $38.99 $40.16

561422 Technician, Data Preparation II $37.77 $38.90 $40.07 $41.27 $42.51

561422 Designer/Developer, e-Learning $70.35 $72.45 $74.63 $76.87 $79.17

561422 Specialist, Training $70.35 $72.45 $74.63 $76.87 $79.17

561422 Project Manager $90.43 $93.14 $95.93 $98.81 $101.77

561422 Administrator, Project $67.65 $69.67 $71.76 $73.91 $76.13

561422 Programmer, Database $85.02 $87.57 $90.20 $92.91 $95.70

561422 Analyst, Database $113.32 $116.72 $120.22 $123.83 $127.55

561422 Statistical Programming Analyst $113.32 $116.72 $120.22 $123.83 $127.55

561422 Analyst, Senior Applications Development Systems

$132.03 $135.99 $140.07 $144.27 $148.60

561422 Supervisor, Customer Service $59.01 $60.79 $62.61 $64.48 $66.42

54151S Assistant, EDI Service II $61.18 $63.01 $64.91 $66.85 $68.86

54151S Analyst, Operations Support I $61.18 $63.01 $64.91 $66.85 $68.86

54151S Technician EDI Com I $61.18 $63.01 $64.91 $66.85 $68.86

54151S Technician EDI Com II $61.18 $63.01 $64.91 $66.85 $68.86

54151S Web Developer I $83.07 $85.56 $88.13 $90.77 $93.49

54151S Technician EDI Comm III $83.07 $85.56 $88.13 $90.77 $93.49

54151S Developer/Analyst, Web I $111.85 $115.20 $118.66 $122.22 $125.88

54151S Analyst, Sys App. Dev. I $111.85 $115.20 $118.66 $122.22 $125.88

54151S Analyst, Sys App. Dev. II $111.85 $115.20 $118.66 $122.22 $125.88

54151S Analyst, Sys Sr App. Dev. I $111.85 $115.20 $118.66 $122.22 $125.88

54151S Customer Service Representative I

$38.35 $39.50 $40.69 $41.90 $43.16

54151S Frontend Web Developer $109.84 $113.14 $116.53 $120.03 $123.63

54151S Backend Web Developer $109.84 $113.14 $116.53 $120.03 $123.63

54151S Business Analyst $70.36 $72.46 $74.64 $76.88 $79.18

54151S Digital Performance Analyst $70.36 $72.46 $74.64 $76.88 $79.18 thru 4-6-2026

Year 7 4-7-2026 thru 4-6-2027

Year 8 4-7-2027 thru 4-6-2028

Year 9 4-7-2028 thru 4-6-2029

Year 10 4-7-2029 thru 4-6-2030

SIN Labor Category GSA PRICE GSA PRICE GSA PRICE GSA PRICE GSA PRICE

54151HEAL Assistant, Health IT EDI Service II $61.18 $63.01 $64.91 $66.85 $68.86

54151HEAL Technician, Health IT EDI Comm I

$61.18 $63.01 $64.91 $66.85 $68.86

54151HEAL Technician, Health IT EDI Comm

II

$61.18 $63.01 $64.91 $66.85 $68.86

54151HEAL Technician, Health IT EDI Comm

III

$83.07 $85.56 $88.13 $90.77 $93.49

54151HEAL Health IT Customer Service Rep I $38.35 $39.50 $40.69 $41.90 $43.16

54151HEAL Health IT Web Developer I $83.06 $85.55 $88.12 $90.76 $93.48

54151HEAL Developer/Analyst, Health IT Web I

$111.85 $115.20 $118.66 $122.22 $125.88

54151HEAL Analyst, Health IT Sys App. Dev. I $111.85 $115.20 $118.66 $122.22 $125.88

54151HEAL Analyst, Health IT Sys App. Dev.

II

$111.85 $115.20 $118.66 $122.22 $125.88

54151HEAL Analyst, Health IT Sys Sr. App.

Dev. I

$111.85 $115.20 $118.66 $122.22 $125.88

54151HEAL Analyst, Health IT Operations Support I

$60.99 $62.82 $64.71 $66.65 $68.64

54151ECOM Risk Adjustment* $0.0012663 $0.0013043 $0.0013434 $0.0013837 $0.0014252

54151ECOM PDE* $0.0012663 $0.0013043 $0.0013434 $0.0013837 $0.0014252

541611 Accountant IV $98.71 $101.67 $104.73 $107.87 $111.10

541611 Accounting Clerk I $41.74 $42.99 $44.28 $45.61 $46.98

541611 Analyst, Senior Web Developer I $120.44 $124.06 $127.78 $131.61 $135.56

541611 Analyst, Web Developer II $107.48 $110.70 $114.03 $117.45 $120.98

541611 561422

Business Analyst III $81.53 $83.98 $86.50 $89.10 $91.77

541611 Customer Service Representative II

$46.68 $48.08 $49.52 $51.00 $52.53

541611 Database Administrator I $120.20 $123.81 $127.53 $131.36 $135.29

541611 Database Programmer II $123.20 $126.90 $130.71 $134.63 $138.67

541611 Document Prep Coordinator $50.25 $51.76 $53.31 $54.91 $56.56

541611 Financial Analyst III $90.25 $92.96 $95.75 $98.62 $101.58

541611 Government Programs (GP) Lead Claims Processor (General Clerk III)

$50.38 $51.89 $53.45 $55.05 $56.71

541611 Government Programs (GP) Project Manager

$92.65 $95.44 $98.30 $101.25 $104.28

541611 Information Technology Support Coordinator I

$92.98 $95.77 $98.64 $101.60 $104.65 thru 4-6-2026

Year 7 4-7-2026 thru 4-6-2027

Year 8 4-7-2027 thru 4-6-2028

Year 9 4-7-2028 thru 4-6-2029

Year 10 4-7-2029 thru 4-6-2030

SIN Labor Category GSA PRICE GSA PRICE GSA PRICE GSA PRICE GSA PRICE

541611 Lead Auditor $105.41 $108.57 $111.83 $115.18 $118.64

541611 Manager, Contract Change Director

$79.08 $81.45 $83.90 $86.42 $89.01

541611 Operations Analyst $56.44 $58.14 $59.88 $61.67 $63.53

541611 Provider Relations Representative

$57.11 $58.82 $60.58 $62.40 $64.27

541611 Records Clerk $38.15 $39.29 $40.47 $41.69 $42.94

541611 Senior Analyst, Web System Support II

$105.73 $108.91 $112.17 $115.54 $119.00

541611 Senior IT Support Analyst I $107.48 $110.70 $114.03 $117.45 $120.98

541611 Senior IT Support Analyst II $120.77 $124.39 $128.12 $131.96 $135.92

541611 Senior Project Assistant $54.73 $56.37 $58.07 $59.81 $61.60

541611 Senior Provider Relations Representative

$63.44 $65.34 $67.30 $69.32 $71.40

541611 Senior Quality Analyst $62.31 $64.18 $66.11 $68.09 $70.14

541611 Specialist, GP Communications I $59.48 $61.26 $63.09 $64.99 $66.94

541611 Statistical Programming Analyst

II

$95.97 $98.85 $101.81 $104.87 $108.01

541611 Statistical Programming Analyst

III

$105.19 $108.34 $111.60 $114.94 $118.39

541611 Statistical Programming Analyst

IV

$144.29 $148.62 $153.09 $157.68 $162.42

541611 Principal Consultant $364.94 $375.89 $387.16 $398.78 $410.74

541611 Senior Consultant $252.71 $260.28 $268.09 $276.13 $284.41

541611 Consultant II $121.81 $125.47 $129.24 $133.12 $137.11

541611 Consultant I $89.38 $92.06 $94.82 $97.66 $100.59

611430 eLearning Designer/Developer I $72.42 $74.60 $76.84 $79.14 $81.52

611430 Instructional Writer I $78.44 $80.80 $83.22 $85.72 $88.29

611430 Technical Communications Specialist

$78.44 $80.80 $83.22 $85.72 $88.29

611430 Training Administrative Support $65.80 $67.78 $69.81 $71.91 $74.07

611430 Training Content Specialist $57.41 $59.13 $60.91 $62.73 $64.61

611430 Training Director $102.21 $105.27 $108.42 $111.68 $115.03

611430 Training Manager $97.93 $100.88 $103.90 $107.01 $110.23

611430 Web Training Specialist $72.42 $74.60 $76.84 $79.14 $81.52

611430 Training Specialist I $56.08 $57.76 $59.50 $61.28 $63.11 thru 4-6-2026

Year 7 4-7-2026 thru 4-6-2027

Year 8 4-7-2027 thru 4-6-2028

Year 9 4-7-2028 thru 4-6-2029

Year 10 4-7-2029 thru 4-6-2030

SIN Labor Category GSA PRICE GSA PRICE GSA PRICE GSA PRICE GSA PRICE

493110RM

518210ERM

561422 541611

Analyst, Lead Business $94.03 $96.85 $99.75 $102.74 $105.82

493110RM

518210ERM

561422

Analyst, Business Systems I $66.85 $68.86 $70.92 $73.05 $75.24

493110RM

518210ERM

Analyst, Business Systems II $87.57 $90.20 $92.91 $95.70 $98.57

493110RM Project Assistant** $75.52 $77.78 $80.12 $82.53 $85.01

518210ERM

561422

Administrator, Database $118.60 $122.16 $125.82 $129.60 $133.49

493110RM Analyst, Database II $146.11 $150.49 $155.00 $159.66 $164.44

493110RM

561422

Analyst, Database Senior $174.03 $179.24 $184.62 $190.17 $195.87

493110RM

561422

Clerk, Document Control** $43.99 $45.31 $46.67 $48.07 $49.51

493110RM

518210ERM

Document Control Coordinator**

$50.11 $51.61 $53.16 $54.75 $56.39

493110RM

541611

Clerk, Document Preparation** $46.11 $47.49 $48.91 $50.38 $51.89

518210ERM Analyst, Application Development

$128.22 $132.07 $136.03 $140.11 $144.31

493110RM

518210ERM

Programmer/Analyst, Senior Application Development Systems

$121.31 $124.95 $128.70 $132.55 $136.53

493110RM

518210ERM

Analyst, Application Development Systems

$134.79 $138.83 $142.99 $147.28 $151.71

493110RM

561422

Analyst, Quality Assurance $49.56 $51.05 $52.58 $54.17 $55.79

493110RM

561422

Analyst, Senior Quality Assurance

$74.71 $76.95 $79.25 $81.63 $84.08

493110RM

561422

Coordinator, Quality Assurance $86.61 $89.21 $91.89 $94.65 $97.49

493110RM Supervisor, Quality Assurance $87.43 $90.05 $92.75 $95.53 $98.39

54151S Analyst, System Testing I $93.40 $96.20 $99.08 $102.06 $105.12

54151S Analyst, System Testing II $145.77 $150.15 $154.65 $159.28 $164.06

54151S Sr. Analyst, System Testing I $145.77 $150.15 $154.65 $159.28 $164.06

54151S Sr. Analyst, System Testing II $161.17 $166.01 $170.98 $176.11 $181.39 thru 4-6-2026

Year 7 4-7-2026 thru 4-6-2027

Year 8 4-7-2027 thru 4-6-2028

Year 9 4-7-2028 thru 4-6-2029

Year 10 4-7-2029 thru 4-6-2030

SIN Labor Category GSA PRICE GSA PRICE GSA PRICE GSA PRICE GSA PRICE

54151S Analyst, Sr Business Systems I $145.77 $150.15 $154.65 $159.28 $164.06

54151S Analyst, Sr Business Systems II $148.09 $152.53 $157.11 $161.82 $166.68

54151S Junior Developer $103.66 $106.77 $109.97 $113.27 $116.66

54151S Developer $91.88 $94.64 $97.48 $100.40 $103.42

54151S Developer II $139.44 $143.62 $147.93 $152.36 $156.94

54151S Developer III $145.77 $150.15 $154.65 $159.28 $164.06

54151S Developer IV $171.81 $176.97 $182.28 $187.75 $193.38

54151S Sr. Developer $193.28 $199.07 $205.05 $211.20 $217.54

SIN 54151ECOM

thru 4-6-2026

Year 7 4-7-2026 thru 4-6-2027

Year 8 4-7-2027 thru 4-6-2028

Year 9 4-7-2028 thru 4-6-2029

Year 10 4-7-2029 thru 4-6-2030

SIN Labor Category GSA PRICE GSA PRICE GSA PRICE GSA PRICE GSA PRICE

54151ECOM Risk Adjustment The electronic collection, translations, editing, and routing of the CMS Risk Adjustment EDI transactions.

$0.0012663 $0.0013043 $0.0013434 $0.0013837 $0.0014252

54151ECOM PDE

The electronic collection, translation, editing, and routing of the CMS Prescription Drug Event transaction.

$0.0012663 $0.0013043 $0.0013434 $0.0013837 $0.0014252

Palmetto GBA, LLC Labor Category Descriptions

SIN(s) Labor Category Labor Category Description Minimum Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Senior Analyst I Defines customer needs in technical and business contexts. Ensure the proposed cloud technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business analysis activities in support of large cloud IT project and support efforts.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

6 Years

518210C Cloud Senior Analyst II Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.

Provide guidance with planning and prioritization of business analysis activities in support of large, high-visibility cloud IT project and support efforts. Provide guidance for less experienced staff to ensure they remain on target for meeting customer requirements.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

8 Years

Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Consultant Subject Matter Expert

Provide senior level technical expertise on decisions and priorities regarding the enterprise’s overall cloud systems architecture, and instrumental in analysis and recommendation of infrastructure, architecture, application, and performance enhancements. Provides complex and vital knowledge critical to the setting of vision and strategies within the IT organization.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

12 Years

518210C Cloud Database Analyst I Identify opportunities to reduce data redundancy, trends in data uses, and single sources of cloud data. Plan, design, enforce, and audit security policies and procedures that safeguard the integrity of and access to enterprise systems, files, and data elements. Evaluate and recommend cloud-based security products, services, and/or procedures to enhance productivity and effectiveness.

Provide management with risk assessments and security briefings to advise them of critical issues that may affect client or corporate cloud security objectives. Perform database backup/recovery responsibilities. Create database objects and make recommendations for adaptation of new technologies or policies. Troubleshoot applications performance problems.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

5 Years

518210C Cloud Database Analyst

II

Define cloud data architecture standards for the organization, structure, attributes, and nomenclature of data elements.

Design, develop, test, and implement new database objects (tables, views, indexes, databases, etc) and administer existing cloud architectures supported for performance and maintenance related

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or

Education

Equivalency and/or

Required Certifications

Years of Experience issues. Analyze and recommend best practice steps to prevent potential database issues, such as performance degradation or potential loss of service as well as recommend actions to fix issues when database problems do occur (outages or potential errors). Recommend methods to recover or improve databases to include analysis/review of cloud vendor products. Provide input into complex decisions as they relate to cloud data architecture, infrastructure and/or administration. Analyze and recommend upgrades to database software and components based on security requirements, new technology, or evolving application system requirements.

Review cloud database environments to ensure they meet security controls and audit requirements; continually mitigate identified risks and vulnerabilities. Ensure recoverability of databases by creating, scheduling, and monitoring database backups for dependent systems.

Associates and an additional 2 Years of Job related work Experience

518210C Cloud Developer IV Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems. Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area. Apply conversions and enhancements to business systems.

May lead or provide expertise on assigned projects. Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality cloud technical solutions. Ensure solutions are aligned with business and IT strategies and comply with the organization’s cloud architectural standards. Assist in post-implementation support and system enhancements. Test modified programs, Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

6 Years

Education

Equivalency and/or

Required Certifications

Years of Experience create necessary test files and data, verify logic, debug, and write relevant documentation. Design and develop cloud IT systems. Devise new sources of data and develop new approaches and techniques. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining, and supporting complex application software that is delivered on time and within budget. Provide guidance to lower-level programmers/analysts. Act as an internal consultant by providing technical guidance on complex projects.

Determine and resolve problems with other systems analysts, programmers, and systems users.

518210C Cloud Engineer Cloud environment administration, maintenance, security, reporting, monitoring, testing, and troubleshooting.

Follow the guidelines, directives, and procedures management establishes and requires for the provision of customer service, support and administration.

Document all efforts and work performed for administering and monitoring the Cloud environment, such as custom applications, checklists, and scheduled tasks. Assist the department when Cloud Administrator access and actions are needed to help resolve a Cloud customer issue. Always monitor the Cloud Environment and software (including non-business hours) and perform maintenance during non-business hours. Respond to tickets with the proper time frame as defined by the severity levels in the software contract agreements. Answer urgent emails within one hour. Work closely with other departments to assist with other projects such as custom integrations, promotions/syncs between

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

4 Years

Education

Equivalency and/or

Required Certifications

Years of Experience environments, automated testing, load testing, scripting, and demo environments.

518210C Cloud Lead Developer Provide expertise regarding the integration of cloud applications across the business. Conceive, design, and implement structures and programs to business systems software. Act as an internal consultant, advocate, mentor, and change agent providing expertise and technical guidance on complex projects.

Work closely with customers, business analysts, and team members to determine business requirements that drive the analysis and design of quality technical solutions. Ensure solutions are aligned with business and IT strategies and comply with the organization’s cloud architectural standards. Provide design recommendations based on long-term IT organization strategy. Make recommendations towards the development of new code or reuse of existing code. Responsibilities may also include participation in cloud component and data architecture design, performance monitoring, product evaluation and buy versus build recommendations. Develop enterprise-level cloud applications and custom integration solutions. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining, and supporting application software that is delivered on time and within budget.

Lead, plan, organize, and/or coordinate complex projects or phases of large projects.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Network Engineer Responsible for the engineering of cloud network infrastructure. Designs infrastructures including hardware, software, and various configurations.

Ensures that the design and integration of proposed solutions leads to the development and growth of the business through effective use of technology.

Facilitates the optimization of business unit performance by enhancing the alignment between business systems and information technology. Evaluates new cloud products, performs network problem resolution, and assists in the development and documentation of technical standards and interface applications.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

8 Years

518210C Cloud Project Manager I Responsible for overall coordination, status reporting, and stability of project-oriented cloud work efforts. Responsible for moderate number of work efforts simultaneously that vary from a smaller to a moderate scale, with smaller number of hours to moderate number of hours, and with moderate system impacts and moderate scope and complexity. Adheres to project management processes and methodologies to ensure cloud projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets expectations. Monitors project plans, assignments, and work efforts daily.

Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Focuses on meeting cloud project commitments, including communications with sponsors and stakeholders.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

5 Years

Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Security Auditor III Performs independent, objective Cloud information systems (IS) audits and consulting services. Supplies management at all levels with objective evaluations, appraisals, and recommendations concerning the areas reviewed.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

6 Years

518210C Cloud Security Risk Analyst III

Plan and perform compliance and risk assessment activities for Cloud information systems and related processes. Communicate and escalate compliance and risk issues to the appropriate department and/or level of management. Act as a change agent to influence the I/S and corporate compliance culture. Independently monitor remediation of new and outstanding issues, including Information Security Risk Exception process, to ensure identification of areas of non-compliance.

Utilize cloud-based tools to track and report on compliance posture.

Independently conduct formal risk analysis and self-assessments to determine effectiveness of controls and ensure creation of action plans to remediate identified risks.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

6 Years

Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Senior Database Analyst

Meet with customers and application architects to provide solutions to technical issues and to design data structures which include all aspects of database management. Ensure accepted data content standards for cloud technology projects. Support management on enterprise wide and departmental goals and objectives. Translate strategic requirements into usable cloud enterprise information architecture. Provide input into complex and high-impact decisions as they relate to data architecture. Perform regular monitoring, maintenance, and housekeeping for performance, capacity, and troubleshooting as needed. Mentor less experienced staff on databases design and performance tuning issues. Oversee security awareness programs and provide education on security policies and practices. Ensure successful processes associated with disaster recovery readiness across all database management systems.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

10 Years

518210C Cloud Senior Engineer Develop custom cloud integration solutions. Evaluate interrelationships in complex projects to determine how changes/installations of one program will affect others. Provide enhancement recommendations based on long-term cloud IT organization strategy. Perform cloud installations, configuration, analysis, scheduling and tuning on the area’s most complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Senior Security Risk Analyst

Develop strategies and approaches for business development proposals within a compliance and systems security context.

Plan and perform compliance and systems security activities in alignment with role performed on a cloud IT contract.

Communicate and escalate compliance and risk issues to the appropriate cloud customer representative and/or level of management. Develop strong systems security customer business relationship.

Provide expert level consultation regards contractual system security obligations, frameworks, control requirements. Ensure compliance with government HIPAA, security, and compliance audit requirements.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

8 Years

518210C Cloud Senior Test Analyst

Complete supportive administrative and lead activities. Collect and analyze data for software process evaluation and improvements. Integrate them into business processes to address cloud information technology business needs.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

9 Years

Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Solutions Architect Provide expertise regarding cloud architectural principles across one or more lines of business. Provide consultative services to high-level clients, ensuring technical risks and opportunities are considered and appropriately addressed in business initiatives and decisions. Ensure new products meet analysis, design, and development standards for multiple operating environments. Ensure application owners and/or key design team members have the resources to understand the design and construction of the operating environments to ensure system integrity. Ensures technology solutions and designs align to Infrastructure Management Process Architectures of the company. Proactively researches and recommends courses of action to ensure current and future infrastructure management processes needs of cloud clients are met. Works with technology roles, other architects, and management to define infrastructure management processes strategy.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

7 Years

518210C Cloud Technical Writer II Create and maintain documentation for systems, programming, operations, RFPs, and RFIs related to cloud information technology work. Translate technical and/or complicated information into clear, concise documents appropriate for various target audiences.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

3 Years

Education

Equivalency and/or

Required Certifications

Years of Experience

518210C Cloud Test Analyst II Create and review test data for system changes. Identify, document, and assist in the resolution of system-related problems in the cloud IT environment. Coordinate activities and implementation and debugging of system changes within the cloud IT environment.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

5 Years

561422 Analyst, Business I Assist in formulating and defining systems scope and objectives using research and basic understanding of business systems and industry requirements. Learn to conduct business process analyses, needs assessments and cost/benefits analyses for aligning contact operations solutions with business initiatives. Provide assistance in testing efforts and may provide security administration to application supported by contact center area when the appropriate written and approved request is received. Obtain a detailed understanding of the major operations and functions in effect within the contact center and supporting areas.

Review basic system enhancements/upgrades to determine applicability of customer file modification requirements. Following clearly defined procedures, assist in facilitating timely and accurate updates to reference files based on customer requests. Document contact center system problems and assist in their resolution. Review and complete various daily reports to ensure system is performing as expected. Prepare written reports and analysis, including

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

Education

Equivalency and/or

Required Certifications

Years of Experience recommendations pertaining to system functionality and testing progress. Prepare and review test data, test plans and test matrices for system changes. Develop test matrices to accurately reflect changes and detail expected outcome. Execute test cases and evaluates test results for errors.

Report problems through appropriate channels and suggests corrections for a successful implementation.

561422 541611

Analyst, Business II Evaluate the activities, performance and systems within a specific contact center area for standards and workflow simplification. Compile data for analysis and prepare reports and presentations for management using applicable programming languages and/or software products. Review system enhancements/upgrades to determine applicability of customer file modification requirements. Coordinate testing and debugging of new or modified software.

Create test matrices and supporting documentation. Develop and execute formal test plans to ensure delivery of quality software applications. Monitor software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. Identify and document system problems and assists in their resolution.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work

Education

Equivalency and/or

Required Certifications

Years of Experience

561422 Analyst, Sr Business Systems II

Elicit and document user requirements to meet a contact center business objective.

Identify and validate requirements and organize the information into a logical document using business analysis models that is understood by the customer and Information Systems. Mentor less experienced business systems analysts.

Respond to questions and ensure understanding of why the contact center business solution was chosen. Guide both technical and customer departments in the development of the systems. Facilitate the transfer of knowledge about the "big picture" direction Page 10 of 32 of the business units to others who support them. Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities. Provide input on the business direction for system changes. Validate the business need for contact center solutions to business problems and process improvements.

Bachelors Bachelor's Degree = HS and an additional 4 Years of Job related work Experience or Associates and an additional 2 Years of Job related work Experience

561422 Analyst, Database Identify opportunities to reduce data redundancy, trends in data uses, and single sources of…