MAS - Creative Health Care Management, Inc. - 47QSEA18D000A

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY AND SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov

Multiple Award Schedule (MAS)

Professional Services Schedule

FSC Group: 00CORP

Contract Number: 47QSEA18D000A

Modification number: PO‐0012

SAM UEI: XW4ZG5C9LZB7

Special Item Numbers: 541611, 611430, 333318TDTM

Contract Period: 02/02/2023 through 02/01/2028

Creative Health Care Management, Inc.

8500 Normandale Lake Blvd. Suite 350

Bloomington, MN 55437 Telephone: 800‐728‐7766

Fax: 952‐854‐1866 www.chcm.com

Contract Administrator: Catherine Perrizo (cperrizo@chcm.com) Women Owned Small Business

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://fss.gsa.gov

Creative Health Care Management, Inc. 1 8500 Normandale Lake Blvd. Suite 350, Bloomington, MN 55437 Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Customer Information

1. Awarded Special Item Number:

SIN 541611: Integrated Consulting Services…………………………………………Page 4 SIN 611430: Training Services………………………………………………………………Page 8 SIN 333318TDTM: Off‐the‐Shelf Print, Electronic, Audio, Visual, Multi‐Media Training Materials……………………………………………………………………………………………..Page 21

2. Maximum Order: $2.5M USD

3. Minimum Order: $13.82 USD

4. Geographic Coverage: Domestic

5. Points of Production: Creative Health Care Management, Inc., Minneapolis, MN

6. Prices herein are net (discount deducted).

7. Quantity Discounts: As stated for each special item number

8. Prompt Payment Terms: Training and Services contracts receive 2% discount with full payment of contract, 14 days before first event.

9. Foreign Item: N/A

11. Delivery Time: Standard orders are shipped by ground delivery with delivery time of 5 to 7 business days.

a. Next day and 2‐day delivery are also available at additional expense. Contact Creative Health Care Management, Inc. for rates.

12. FOB Points: Destination. Products ship from Fuzion Print, 1250 E. 115th Street, Burnsville, MN 55337

12.a Ordering Address:

Creative Health Care Management, Inc.

8500 Normandale Lake Blvd. Suite 350 Bloomington, MN 55437TAX ID # 06‐1030888

CAGE CODE: 1L7P9

13. Payment Address:

Creative Health Care Management, Inc.

8500 Normandale Lake Blvd. Suite 350 Bloomington, MN 55437

14. Warranty provision: N/A

15. Export packing charges: N/A

16. Terms and conditions of rental, maintenance, and repair: N/A

17. Terms and conditions of installation: N/A 18a. Terms and conditions of repair parts: N/A 18b. Terms and conditions for any other services: N/A

19. List of service and distribution points: N/A

Creative Health Care Management, Inc. 2

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

20. List of participating dealers: N/A

21. Preventive maintenance: N/A 22a. Special attributes: N/A 22b. Section 508 compliance: N/A

23. Data Universal Number System (DUNS) Number: 102290426

24. System for Award Management (SAM) database: Contractor is registered in the System for Award Management (SAM) database. Registration valid to 12/31/2023.

Creative Health Care Management, Inc. 3

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

We are Creative Health Care Management, Inc. (CHCM)

CHCM partners with health care organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance by improving relationships.

Over the last four decades, CHCM has helped transform health care with Relationship‐ Based Care (RBC), delivered comprehensive Magnet® preparation services, and revolutionized the field of competency assessment. Our interprofessional team has partnered with health care organizations of all sizes on five continents on everything from one‐day presentations, to organizational and system‐wide assessments, multi‐day workshops, and multi‐year RBC implementations, and Magnet® journeys.

CHCM provides thought leadership not only through consultation, but through the publication of numerous award winning and bestselling books.

Integrated Consulting Services (SIN 541611) and Training Services (SIN 611430)

We partner with clients to cultivate sustainable improvements.

CHCM provides consultation services, educational programs, and products to executives, leaders, and all clinical and support staff members. Our consultants help you leverage the power of relationships across organizations, resulting in everyday innovation and performance improvement. We help you create healing environments where employees are empowered to take ownership of their work, and patients and families truly feel held at the center of care.

Off‐the‐Shelf and Customizable Print, Electronic, Audio, Visual, and Multi‐ Media Training Materials (SIN 333318TDTM)

For nearly 40 years, we have been producing award winning materials and resources to support our consulting and training services to transform health care cultures around the world. We are honored to partner with health care colleagues to create innovative resources that empower people and sustain lasting success.

Creative Health Care Management, Inc. 4

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Integrated Consulting Services (SIN 541611)

Creative Health Care Management’s (CHCM’s) consulting services support sustained personal and organizational development. We consult with and coach leaders, teams, work groups, and individuals who want to reconnect with meaning in their work and create greater personal and professional wellbeing. We know the struggles of health care and can help you cut through the noise and focus on purposeful, impactful objectives. In CHCM’s consulting and coaching, the client’s goals drive the plan. Measurable objectives are planned and carried out within a trusting, feedback‐rich relationship. All CHCM consulting and coaching is based on appreciative inquiry, a methodology designed to bring forward and build on strengths, and to help you identify and focus on what is important. We offer a wide range of consulting services to help assess your needs, design and implement solutions, and measure results.

Our team of professional consultants and presenters partners with health care organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance.

Our experts have broad clinical and administrative expertise and a deep commitment to improving health care. They inspire, coach, and help organizations excel. Some of the integrated consulting services offered are listed below:

Magnet® Journey Support

Coaching for Leaders and Teams

Shared Governance

First Line Leader Development

Physician Leadership Development

Patient Experience Coaching

Keynote Presentations

Speaking Engagements

Magnet® Program Director (MPD) Coaching/Mentoring: We support and mentor MPDs regardless of their level of experience.

Comprehensive Magnet® Journey Support: Full‐spectrum support including structure and process development, DDCT mentoring, document review and set up site visit preparation with mock site visits.

Creative Health Care Management, Inc. 5

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Labor Categories and Hourly Rates

Due to the variability of custom‐designed consulting, coaching, speaking and presenting, the cost is determined by the hourly rate (listed in SIN 541611 table below) multiplied by the number of hours required. (Hourly Rate) x (Number of Hours) = (Total Cost).

Awarded Labor Category

Minimum Education

Minimum Years of

Experience Site

Hourly Rate (including IFF)

Consultant I Masters 6 Customer Facility $530.70

Consultant I Masters 6 Contractor Facility

(Virtual) $493.70

Consultant II Masters 10 Customer Facility $863.98

Consultant II Masters 10 Contractor Facility

(Virtual) $592.44

Presenter I Masters 6 Customer Facility $4,937.03

Presenter I Masters 6 Contractor Facility

(Virtual) $987.41

Presenter II Masters 10 Customer Facility $6,911.84

Presenter II Masters 10 Contractor Facility

(Virtual) $1,974.81

Assessments

Relationship‐Based Care Organizational Assessment We excel in turning data into actionable information. Our customized organizational assessment provides your leaders with a broad picture of strengths and improvement opportunities. Our experts tailor the assessment to your strategic goals using both qualitative and quantitative data in their analysis.

With expert facilitation by consultants, dramatic and lasting results can be achieved that are grounded in the organization’s unique vision and values. CHCM takes an appreciative approach, looking for areas of best practice that can be leveraged. This appreciative assessment of an organization's culture is done through focus group meetings and rounds on key departments by consultants to identify aspects of Relationship‐Based Care already in place. Brief meetings with key executives occur in order to learn strategic priorities, and consultants conduct walking rounds in selected departments to assess the aspects of Relationship‐Based Care already present and identify opportunities for improvement.

Creative Health Care Management, Inc. 6

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Awarded Labor Category

Minimum Education

Minimum Years of

Experience Site

Task Rate (including IFF)

RBC ORG

ASSESS

Masters 6 Customer Facility $16,983.38

Cultures of Excellence Assessment Whether an organization is applying for Magnet®, Pathways to Excellence®, Malcolm Baldridge, or a Beacon Award for Excellence™ designation, partnering with a CHCM consultant will increase your changes for a successful journey. The consultant conducts ground planning and implementation with this comprehensive organizational assessment.

Awarded Labor Category

Minimum Education

Minimum Years of

Experience Site

Task Rate (including IFF)

COE ASSESS Masters 6 Customer Facility $16,983.38

Magnet® Document Website Package This state‐of‐the art document set‐up package includes 80 hours of expert review, feedback, and coaching by consultant on Sources of Evidence to maximize an organization's potential for a successful Magnet® document submission.

Consultant‐lead project deliverables:

Access working Magnet® document anytime, any computer, anywhere.

Easy edits up until time of submission.

Meets ANCC requirements for electronic document submission.

Robust searchability allows appraisers and individuals in organization to find what they need quickly.

Choose from design templates, customized with company logo and colors.

Enables creation for the ANCC required enduring copy via jump drive, CD or paper.

Secure hosting outside hospital network by James Monroe Design.

Always on—Live Website—no stressful launch date.

Facilitates accountability to document development time line.

Environmentally responsible.

Awarded Labor Category

Minimum Education

Minimum Years of

Experience Site

Task Rate (including IFF)

COE WEB Masters 6 Both $66,156.17

Creative Health Care Management, Inc. 7

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

NDNQI Data Package Consultant works with organizations to identify initial NDNQI data sets to be created in graphic reporting format through consultation with organization’s representative(s). Consultant creates a customized NDNQI data set graphic reporting template that meets the current ANCC Magnet® data reporting requirements, and creates NDNQI data set reporting graphs (maximum of 50 graphs). Consultant conducts initial education on the on‐going use of the NDNQI data reporting template and conducts telephone consultation and coaching on on‐going NDNQI data reporting requirements and format.

Awarded Labor Category

Minimum Education

Minimum Years of

Experience Site

Task Rate (including IFF)

DATA PKG1 Masters 6 Contractor Facility $8,886.65

Patient Satisfaction Data Package Consultant works with organizations to identify initial patient satisfaction data sets to be created in graphic reporting format through consultation with organization’s representative(s).

Consultant creates a customized patient satisfaction data set graphic reporting template that meets the current ANCC Magnet data reporting requirements, and creates patient satisfaction data set reporting graphs (maximum of 20 graphs). Consultant conducts initial education on the on‐going use of the patient satisfaction data reporting template and conducts telephone consultation and coaching on on‐going patient satisfaction data reporting requirements and format.

Awarded Labor Category

Minimum Education

Minimum Years of

Experience Site

Task Rate (including IFF)

DATA PKG2 Masters 6 Contractor Facility $8,886.65

Creative Health Care Management, Inc. 8

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Training Services (SIN 611430)

CHCM provides consultation services and educational programs to executives, leaders, and all clinical and support staff members. Our consultants help you leverage the power of relationships across organizations, resulting in everyday innovation and performance improvement. We help you create healing environments where employees are empowered to take ownership of their work, and patients and families truly feel held at the center of care.

Relationship‐Based Care Leader Practicum The Relationship‐Based Care (RBC) Leader Practicum is an immersion experience in leading a cultural change using RBC. It prepares participants to manage the details of this complex implementation and to develop their own strengths as transformational leaders.

This practical, five‐day course provides RBC Leaders with the clarity and competence essential for assembling a collaborative team of change leaders. It is intended for a team of interdisciplinary leaders at all levels and staff who may be involved in implementation. An ideal participant team would include an executive leader, an operational leader, a manager, and a staff leader. This team will be prepared to lead the design, implementation, and sustaining activities involved in a successful implementation of RBC. Both new and experienced RBC leaders will find that this program provides the direction needed to make RBC succeed. The curriculum provides opportunity for self‐discovery and reflection, networking with leaders from other organizations, strengthened relationships within your own team, and inspiration for the journey ahead.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Relationship‐ Based Care Leader

Practicum

5 days 1 to 4 Contractor Facility $1,974.81 each participant

Relationship‐ Based Care Leader

Practicum

5 days 5 or more Contractor Facility $1,678.59 each participant

Creative Health Care Management, Inc. 9

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Relationship‐Based Care & Strategic Design Workshop This 2‐day workshop incorporates findings from the Relationship‐Based Care (RBC) Organizational Assessment and a summary of the results from the appreciative focus groups, serving as an introduction to the concepts of RBC. A method for sustainable change will be introduced, suggested outcome indicators will be discussed, and the group will be led to develop a vision for the future. The two days culminate with a design meeting to co‐create a process consistent with your goals and culture, and to discern optimal RBC implementation strategies.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Relationship‐ Based Care & Strategic Design

Workshop

2 days Up to 30 Customer Facility $16,983.38

Relationship‐Based Care Introductory Workshops All staff members in the units or departments beginning their wave of implementation are given a half‐day introduction to Relationship‐Based Care. Participants receive an overview of the dimensions of RBC, identify the best aspects of their current systems and the ideal future, and learn what to expect during all phases of implementation. It’s important for staff members not on the unit practice council to understand and support the work of their peers who are directly involved in planning.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Relationship‐ Based Care Introductory Workshops

2 days Up to 50 each

Customer Facility $8,491.69

Relationship‐Based Care Results Council Orientation & Outcome Measures Workshop Includes education on the pivotal role of the Results Council in overseeing and leading implementation of Relationship‐Based Care (RBC). Participants are provided with the Relationship‐Based Care Implementation Guide which describes in detail the roles of administration, project leader, results council, managers, unit practice councils, and leaders in other disciplines. The workshop culminates in a meeting with the leader for outcomes measures and helping to shape a set of outcome measures for RBC.

Creative Health Care Management, Inc. 10

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Relationship‐ Based Care

Results Council Orientation & Outcomes Measures Workshop

1 day Up to 50 Customer Facility $4,245.84

Relationship‐Based Care Unit Practice Council Orientation Workshop This workshop provides participants with the necessary skills and blueprint for planning the implementation of Relationship‐Based Care (RBC) on their units. It provides council members with skills in team leadership, communication, consensus decision making, and establishing a communication network with all their unit colleagues. The workshop culminates by participants immediately beginning to apply concepts learned.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Relationship‐ Based Care Unit Practice

Council Orientation Workshop

1 day Up to 30 Customer Facility $4,245.84

Relationship‐Based Care Pre‐Go Live Progress Check Workshops and Presentation Day Workshop The Progress Check Workshops ensure accountability of councils in developing comprehensive Relationship‐Based Care (RBC) action plans along with education and coaching. The process includes development of outcome measures and tracking progress. The culmination is the Presentation Day where each staff council presents their comprehensive plan for implementing RBC in their department as well as chosen outcome measures.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Relationship‐Based Care Pre‐Go Live Progress Check Workshops and Presentation Day

Workshop

4 days spread out over 12 months

Up to 30 Customer Facility $16,983.38

Creative Health Care Management, Inc. 11

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Relationship‐Based Care Post‐Go Live Progress Check Workshops The Progress Check Workshops after Presentation Day ensure accountability of councils in sustaining comprehensive Relationship‐Based Care (RBC) action plans along with education and coaching. The process includes tracking outcome measures and progress.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Relationship‐ Based Care Post‐Go Live Workshops

4 days spread out over 24 months

Up to 30 Customer Facility $16,983.38

Leading an Empowered Organization Workshop The Leading an Empowered Organization (LEO) helps individuals throughout organizations to understand and exercise accountability. The 3‐day LEO workshop is essential for leaders whose staff members are expected to function in empowered environments. Teams that attend the program together learn to hold themselves and each other accountable. LEO serves as a solid foundation for a professional practice environment and a relationally proficient culture. Over 200,000 leaders have attended LEO worldwide.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Leading an Empowered Organization Workshop – 1 facilitator

3 days Up to 30 Customer Facility $12,737.53

Leading an Empowered Organization Workshop – 2 facilitators

3 days Up to 50 Customer Facility $25,475.06

Leading an Empowered Organization Follow‐Up Workshop (Shot in the Arm) This one‐day follow‐up session for LEO participants reinforces and refreshes the content of their three‐day LEO program. Attendees share their experiences in application of key concepts and refocus energies on empowered leadership strategies for the future.

Reflection and dialogue allow participants to gain further knowledge and understanding from their own experiences. Together attendees will engage in purposeful dialogue around how the LEO concepts have influenced their leadership practice and success.

Creative Health Care Management, Inc. 12

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Leading an Empowered Organization Follow‐Up Workshop (Shot in the

Arm)

1 day Up to 30 Customer Facility $4,245.84

Leading an Empowered Organization New Facilitator Practicum Leading an Empowered Organization (LEO) is essential for leaders whose staff members are expected to function in empowered environments. LEO serves as a solid foundation for a professional practice environment and a relationally proficient culture. This 4‐day practicum is for internal facilitators who will be coached to provide licensed LEO workshops. After their training, LEO facilitators become part of a select group with opportunities to exchange ideas with and learn from other facilitators. Through annual training updates both new and experienced facilitators are supported by CHCM consultants over the life of the license. LEO improves your staff participation in decision making, builds organization‐wide accountability, and delivers a healthier work environment.

*Must have a current license agreement to attend.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Leading an Empowered Organization New Facilitator

Practicum

4 days 1 to 2 Contractor Facility $1,974.81 each participant

Leading an Empowered Organization New Facilitator

Practicum

4 days 3 or more Contractor Facility $1,678.59 each participant

Leading an Empowered Organization New Facilitator Coaching Workshop After attending the Leading an Empowered Organization New Facilitator Practicum, new facilitators are coached through their first 3‐day workshop facilitation by an experienced CHCM coach.

*Must have a current license agreement to attend.

Creative Health Care Management, Inc. 13

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Leading an Empowered Organization New Facilitator

Coaching Workshop

3 days

2 New Facilitators & Up to 30 Participants

Customer Facility $12,737.53

Re‐Igniting the Spirit of Caring Workshop Re‐Igniting the Spirit of Caring (RSC) engages, renews, and bonds people from all roles and disciplines within an organization. During this 3‐day workshop, participants gain insight and expand their ability to care for themselves, their colleagues, and the patients and families they serve. They experience a renewed sense of being part of a health care community called to care for people during times of illness and vulnerability. RSC increases your staff and patient satisfaction, cultivates a more positive approach to work, and helps your team rediscover their passion for practice.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Re‐Igniting the Spirit of Caring Workshop

3 days Up to 30 Customer Facility $25,475.06

Re‐Igniting the Spirit of Caring New Facilitator Practicum Re‐Igniting the Spirit of Caring (RSC) engages, renews, and bonds people from all roles and disciplines within an organization. Participants gain insight and expand their ability to care for themselves, their colleagues, and the patients and families they serve. They experience a renewed sense of being part of a health care community called to care for people during times of illness and vulnerability. This 4‐day practicum is for internal facilitators who will be coached to provide licensed RSC workshops. After their training, RSC facilitators become part of a select group with opportunities to exchange ideas with and learn from other facilitators. Through annual training updates both new and experienced facilitators are supported by CHCM consultants over the life of the license.

RSC increases your staff and patient satisfaction, cultivates a more positive approach to work, and helps your team rediscover their passion for practice.

Creative Health Care Management, Inc. 14

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Re‐Igniting the Spirit of Caring New Facilitator

Practicum

4 days 1 or more Contractor Facility $1,974.81 each participant

Re‐Igniting the Spirit of Caring New Facilitator Coaching Workshop After attending the Re‐Igniting the Spirit of Caring New Facilitator Practicum, new facilitators are coached through their first 3‐day workshop facilitation by an experienced CHCM coach.

*Must have a current license agreement to attend.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Re‐Igniting the Spirit of Caring New Facilitator

Coaching Workshop

3 days

2 New Facilitators & Up to 30 Participants

Customer Facility $12,737.53

Re‐Igniting the Spirit of Caring Annual Facilitator Gathering Internal facilitators are invited to attend a 4‐day annual gathering of Re‐Igniting the Spirit of Caring facilitators every year. The facilitators are required to attend at least every other year to maintain and deepen their facilitation knowledge and skills and share best practices with colleagues from across the country.

*Must have a current license agreement to attend.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Re‐Igniting the Spirit of Caring

Annual Facilitator Gathering

4 days Up to 50 Both $987.41 each participant

See Me as a Person Workshop Strengthen every relationship. The 2‐day workshop, See Me as a Person: Four Practices to Improve Quality, Safety, and the Patient Experience, helps your health care team more consistently create therapeutic connections with patients and their families. Participants gain the personal awareness, professional knowledge, and practical and repeatable skills required to see patients as people with their own unique stories and responses to the need for care. See Me as a Person is for all clinicians—physicians, nurses, clinical specialists, social workers, pastoral

Creative Health Care Management, Inc. 15

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com care professionals, etc. Teams are strongly encouraged to attend together in order to optimize integration and application of relational competence.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

See Me as a Person

Workshop 2 days

Up to 30 participants

Customer Facility $17,773.30

See Me as a Person New Facilitator Practicum The See Me as a Person New Facilitator Practicum helps your health care team more consistently create therapeutic connections with patients and their families. Participants gain the personal awareness, professional knowledge, and practical and repeatable skills required to see patients as people with their own unique stories and responses to the need for care. See Me as a Person is for all clinicians—physicians, nurses, clinical specialists, social workers, pastoral care professionals, etc. This 4‐day practicum is for internal facilitators who will be coached to provide licensed See Me as a Person workshops. After their training, See Me as a Person facilitators become part of a select group with opportunities to exchange ideas with and learn from other facilitators.

Through annual training updates both new and experienced facilitators are supported by CHCM consultants over the life of the license. License See Me as a Person to improve quality, safety, and the patient experience through the optimization of every relationship.

*Must have a current license agreement to attend.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

See Me as a Person New Facilitator Practicum

4 days 1 or more Contractor Facility $1,974.81 each participant

See Me as a Person New Facilitator Coaching Workshop After attending the See Me as a Person New Facilitator Practicum, new facilitators are coached through their first 2‐day workshop facilitation by an experienced CHCM coach.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

See Me as a Person New

2 days 2 New Facilitators

Customer Facility $8,491.69

Creative Health Care Management, Inc. 16

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Facilitator Coaching Workshop

& Up to 30 Participants

See Me as a Person Annual Facilitator Gathering Internal facilitators are invited to attend a 4‐day annual gathering of See Me as a Person facilitators every year. The facilitators are required to attend at least every other year to maintain and deepen their facilitation knowledge and skills and share best practices with colleagues from across the country.

*Must have a current license agreement to attend.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

See Me as a Person Annual Facilitator Gathering

4 days Up to 50 Both $740.55 each participant

Primary Nursing Workshop This dynamic one‐day workshop prepares participants to develop the infrastructure for Primary Nursing. This care delivery system emphasizes nurse autonomy and a responsibility relationship for patient care, which results in nursing excellence and a positive experience for every patient. Through presentation, reflection, and small‐group dialogue, the participants will have the opportunity to explore and deepen their understanding of how Primary Nursing is instrumental in establishing and maintaining a therapeutic relationship with patients and their loved ones.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Primary Nursing

Workshop 1 day Up to 30 Customer Facility $4,245.84

Role Clarity & Work Alignment Introductory Kickoff Workshop This 1‐day introductory kickoff workshop and the 2‐day Role Clarity & Work Alignment Unit/Department Assessment Workshop that follows provides a clear, comprehensive picture of how a unit or department functions so that changes in roles, policies, processes, and procedures can be aligned and enhanced to actively advance care delivery and professional practice initiatives

Creative Health Care Management, Inc. 17

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Role Clarity & Work Alignment Introductory

Kickoff Workshop

1 day Up to 30 Customer Facility $8,491.69

Role Clarity & Work Alignment Unit/Department Assessment Workshop The 2‐day Role Clarity & Work Alignment Unit/Department Assessment Workshop provides a clear, comprehensive picture of how a unit or department functions so that changes in roles, policies, processes, and procedures can be aligned and enhanced to actively advance care delivery and professional practice initiatives. Through this process, participants develop a deep appreciation for the complexity of patient care and what is unique about their individual unit.

When staffing and work flow decisions become knowledge‐based and patient‐centered, staff satisfaction and the patient experience improve. A written report is included.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Role Clarity & Work Alignment Unit/Department

Assessment Workshop

2 days Up to 30 Customer Facility $19,106.30

Competency and Professional Development Workshop We are the industry standard for competency assessment. CHCM’s Competency Assessment workshop is based on CHCM consultant Donna Wright’s bestselling book, The Ultimate Guide to Competency Assessment in Health Care. Leaders and staff members will discover an outcomes‐ focused, accountability‐based way of thinking about competency assessment. This highly practical work will help you create a dynamic competency system that is neither cumbersome nor labor intensive. You’ll identify competencies for each job class, identify ongoing competencies reflective of your organizations’ quality improvement needs, and eliminate overlap between competency assessment and your performance review process. For over 25 years we have helped teams evaluate competency. CHCM has pioneered the assessment of relational competence for individuals and teams.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Competency Assessment Workshop

1 day Up to 50 Customer Facility $4,245.84

Creative Health Care Management, Inc. 18

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Cultures of Excellence Workshop Advance a Culture of Excellence in your organization. Whether you are applying for Magnet®, Pathways to Excellence®, or other national awards or recognition, we can partner with you to ensure a successful journey.

We offer several one‐day workshop themes to help support your journey:

Shared Governance Support: Create or enhance the infrastructure of your shared governance.

Professional Practice Model Framework and Care Delivery System Design: Maximize staff engagement and ability to articulate how it drives practice.

Increase the impact of your care delivery model with a framework that supports your organization’s vision.

Professional Advancement Programs (Clinical Ladders): Foster advanced professional nursing performance, excellence in nursing practice, and professional growth. Create a framework that benefits the individual and the organization.

Peer Review and Feedback: Develop systems that enhance professional performance.

Data Management to Drive Practice: Leverage nurse‐sensitive data that is meaningful to staff at the bedside—the people best suited change practice.

Awarded Course Title

Course Length

Participants Site Price

(including IFF)

Cultures of Excellence Workshop

1 day Up to 50 Customer Facility $4,245.84

MAGNET®, Magnet Recognition Program®, ANCC®, Magnet®, Magnet Journey®, and Pathway to Excellence® Program, are registered trademarks of the American Nurses Credentialing Center. Journey to Magnet Excellence™ and Pathway to Excellence in Long Term Care™ are trademarks of the American Nurses Credentialing Center. The products and services of Creative Health Care Management are neither sponsored nor endorsed by ANCC. All Rights Reserved.

Discounts

Volume Discount= $750,000 ‐ $1,499,000 = Additional 5%; $1,500,000+ = Additional 10%

Training and Services contracts receive 2% discount with full payment of contract, 14 days before first event

Creative Health Care Management, Inc. 19

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Off‐the‐Shelf and Customizable Print, Electronic, Audio, Visual, Multi‐Media Training Materials (SIN 333318TDTM) For nearly 40 years, we have been producing award‐winning materials and resources to support our consulting and training services and help transform health care cultures around the world. We are honored to partner with health care colleagues to create innovative resources that empower people and sustain lasting success.

SIN # SKU # Description Price

(including IFF)

333318TDTM A510CD Relationship‐Based Care Audio Book CD $ 34.51

333318TDTM A520CD

See Me as a Person: Stories for Reflection on the

Therapeutic Relationship CD $ 19.70

333318TDTM B1051B

The Ultimate Guide to Competency Assessment in Health Care $ 34.51

333318TDTM

B670

Primary Nursing: Person‐Centered Care Delivery System Design

$ 34.51

333318TDTM

B510

Relationship‐Based Care: A Model for Transforming Practice

$ 34.51

333318TDTM

B519

The Power of Self Management: Pride and Professionalism for a Successful Career

$ 14.81

333318TDTM

B558

What You Accept is What You Teach: Setting Standards for Employee Accountability

$ 15.80

333318TDTM

B560 I2E2: Leading Lasting Change $ 24.64

333318TDTM

B577

Feel the Pull: Creating a Culture of Nursing Excellence

$ 24.64

333318TDTM

B600 Relationship‐Based Care Field Guide $ 97.75

333318TDTM

B605

Time to Lead: The Ultimate Guide to Employee Engagement

$ 19.70

333318TDTM

B650

See Me as a Person: Creating Therapeutic Relationships with Patients and Their Families

$ 39.45

333318TDTM

B655

Competency Assessment Field Guide: A Real World Guide for Implementation and Application

$ 34.51

333318TDTM

B651

Advancing Professional Nursing Practice:

Relationship‐Based Care and the ANA Standards

$ 42.41

333318TDTM

B660

The Power of Shared Vision: How to Cultivate Staff Commitment & Accountability

$ 13.82

333318TDTM

B685 Advancing Relationship‐Based Cultures $ 34.51

Creative Health Care Management, Inc. 20

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

333318TDTM

RBC IMP

Relationship‐Based Care Implementation Guide (for RBC implementation client contracts only)

$ 24.69

333318TDTM

M411 Commitment to My Co‐Workers© Nursing Card $ 0.74

333318TDTM

M412 Commitment to My Co‐Workers© Nursing Poster $ 3.95

333318TDTM

M413

Commitment to My Co‐Workers© Nursing Large Poster

$ 4.94

333318TDTM

M501

Commitment to My Co‐Workers© Health Care Card

$ 0.74

333318TDTM

M502

Commitment to My Co‐Workers© Health Care Poster

$ 3.95

333318TDTM

M503

Commitment to My Co‐Workers© Health Care Large Poster

$ 4.94

333318TDTM

M606

Commitment to My Co‐Workers© Health Care Oversize Poster ‐ 24 x 36 in.

$ 39.50

333318TDTM

M605

Commitment to My Co‐Workers© Health Care Oversize Poster ‐ 18.5 x 25 in.

$ 24.69

333318TDTM

M421

Commitment to My Co‐Workers© General Business Card

$ 0.74

333318TDTM

M464 No 3Bs Pin $ 0.74

333318TDTM

M463 3Cs Pin $ 0.74

333318TDTM

M467‐P Relationship‐Based Care Bookmarks $ 0.39

333318TDTM

M466 Relationship‐Based Care Buttons $ 0.74

333318TDTM

M422

Commitment to My Co‐Workers© General Business Poster

$ 3.95

333318TDTM

M423

Commitment to My Co‐Workers© General Business Large Poster

$ 4.94

333318TDTM

M475 Feel the Pull Button $ 0.74

333318TDTM

M468 See Me as a Person Bookmarks $ 0.39

333318TDTM

M650 See Me as a Person Card Deck $ 14.76

333318TDTM

V109P‐DVD Patients Love Their Nurses DVD $ 97.75

333318TDTM

V305P‐DVD We All Need . . . A Little Bit of Attitude DVD $ 59.19

Creative Health Care Management, Inc. 21

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

333318TDTM

V306P‐DVD Celebrating Our Moments of Excellence DVD $ 59.19

333318TDTM

V308P‐DVD

R+A+A: The Secret Formula to Making Communication and Delegation Easier DVD

$ 59.19

333318TDTM

V310P‐DVD The Ultimate Guide to Preceptoring DVD Series $ 196.49

333318TDTM

V315P‐DVD

The Wright Model of Competency Assessment Overview – DVD

$ 24.64

333318TDTM

V316P‐DVD Supervision: A Key Element to Precepting $ 24.64

333318TDTM

LEO LIC

Leadership development is a continual process.

An organization‐wide Leading an Empowered Organization (LEO) implementation supports current leaders while orienting new staff to leadership expectations. A LEO license is a flexible and cost‐effective way to sustain leadership development throughout an organization.

LEO licensure is designed for maximum flexibility.

Creative Health Care Management helps organizations identify effective internal facilitators and trains those facilitators to meet the unique needs of their organization.

After their training, LEO facilitators become part of a select group with opportunities to exchange ideas with and learn from other facilitators.

Through annual training updates both new and experienced facilitators are supported by CHCM consultants over the life of the license.

Participant materials for the licensed Leading an Empowered workshop are included in the license fee. Each set of materials includes: 1 workshop manual, and 1 Commitment to My Co‐Worker card.

*Must have a current license agreement to order.

$78.99 per participant

333318TDTM

RSC LIC

ANNUAL

Organizations may enter into a formal licensing agreement with Creative Health Care

Management as a cost‐effective method of offering the Re‐Igniting the Spirit of Caring (RSC) workshop to deepen caring among members of the hospital and patients. RSC licensure is designed for maximum flexibility. Creative Health Care Management helps organizations identify effective internal facilitators and trains those facilitators to meet the unique needs of their organization.

After their training, RSC facilitators become part of a select group with opportunities to exchange ideas with and learn from other facilitators.

Through annual training updates both new and

$ 11,848.87

Creative Health Care Management, Inc. 22

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com experienced facilitators are supported by CHCM consultants over the life of the license.

This annual fee is for unlimited licensed workshops in a 12‐month period. Organizations can choose either an annual fee or a per licensed workshop fee.

*Must have a current license agreement to order.

333318TDTM

RSC LIC

Organizations may enter into a formal licensing agreement with Creative Health Care

Management as a cost‐effective method of offering the Re‐Igniting the Spirit of Caring (RSC) workshop to deepen caring among members of the hospital and patients. RSC licensure is designed for maximum flexibility. Creative Health Care Management helps organizations identify effective internal facilitators and trains those facilitators to meet the unique needs of their organization.

After their training, RSC facilitators become part of a select group with opportunities to exchange ideas with and learn from other facilitators.

Through annual training updates both new and experienced facilitators are supported by CHCM consultants over the life of the license.

This is a per licensed workshop fee. Organizations can choose either an annual fee or a per licensed workshop fee.

*Must have a current license agreement to order.

$ 987.41

333318TDTM

RSC LIC

MATERIALS

Participant materials for the licensed Re‐Igniting the Spirit of Caring workshop are additional to the license fee. Each set of materials includes: 1 workshop manual, 1 Commitment to My Co‐

Worker card, and 1 pin.

*Must have a current license agreement to order.

$59.24 per participant

333318TDTM

SMAAP LIC

Organizations may enter into a formal licensing agreement with Creative Health Care

Management as a cost‐effective method of offering the See Me as a Person workshop to deepen caring among members of the hospital and patients. See Me as a Person licensure is designed for maximum flexibility.

Creative Health Care Management helps organizations identify effective internal facilitators and trains those facilitators to meet the unique needs of their organization.

After their training, See Me facilitators become part of a select group with opportunities to exchange ideas with and learn from other facilitators. Through annual training updates both new and experienced facilitators are supported by CHCM consultants over the life of the license.

$118.49 per participant

Creative Health Care Management, Inc. 23

Phone 800.728.7766/952.854.9015 ‐ Fax: 952.854.1866 ‐ www.chcm.com

Participant materials for the licensed See Me as a Person workshop are included in the license fee.

Each set of materials includes: 1 workshop manual, 1 See Me as a Person: Creating

Therapeutic Relationships with Patients and Their Families book, 1 See Me as a Person bookmark, and 1 See Me as a Person card deck.

*Must have a current license agreement to order.

Quantity Discounts CHCM Published Products:

o Qty 10‐49=10% off o Qty 50‐99=20% off o Qty 100+=30% off

Commitment to My Co‐Workers Cards:

o Qty 20‐99=$0.10 off each o Qty 100‐499=$0.20 off each o Qty 500‐999=$0.30 off each o Qty 1000+=$0.35 off each

Commitment to My Co‐Workers Posters:

o 8x10”, Qty 10+=$0.50 off each o 9.5x17”, Qty 10+=$0.50 off each o 18.5x25”, Qty 10‐49=$5.00 off each o 18.5x25”, Qty 50+=$10.00 off each o 24x36”, Qty 10‐49=$5.00 off each o 24x36”, Qty 50+=$10 off each

Buttons:

o Qty 25‐99=$0.15 off each o Qty 100+=$0.20 off each

Bookmarks:

o Qty 100+=$0.05 off each

Card Decks:

o Qty 10‐49=$1.50 off each o Qty 50‐99=$2.99 off each o Qty 100+=$4.49 off each