47QSCC25N5008_RFI Attachment 1_2025-04-23.pdf

ATTACHMENT 1 - LOGISTICS SUPPORT SERVICES REQUIRED

The below Logistics Support Services tasks are required in South Korea locations of Osan and Kunsan.

A.1. The Contractor shall assign a Team Lead who is qualified in the conduct of similar operations noted above and who has at least 5 years spent working in a related role or industry, with management experience. The Team Lead shall:

1. Monitor daily performance of contractor personnel with their assigned Area of Responsibility (AOR);

2. Delegate tasks and responsibilities based on team member leave status ensuring tasks are completed on time

3. Serve as the interface between the contractor and the Operations Manager for their AOR;

reporting contractor leave schedules and back up scheduling

4. Manage the performance of the requirements work duties identified below.

A.2. As part of the 4PL CSC - Logistics Support Store/Issue Point/Customer Service Desk Operations, the contractor shall provide logistics support to customers by providing all personnel required to manage the daily operations as required under this TO.

A.3. Ensure accuracy and timeliness of data input for internal and external GSA customers, by

(1) providing face-to-face and virtual customer service, (2) reviewing and processing sale transactions, (3) inputting receipts, (4) scanning and entering correct 4PL part numbers to include the item, quantity, unit of issue, and price into the GSA’s Point of Sale (“POS”) system.

A.4. Process GSA Point of Sale transactions for numerous federal/DoD/military agencies–not restricted to one specific purchaser, agency or area (i.e., these services might be needed at various specific locations based on business needs).

A.5. Ensure checkout areas are free of debris and clutter, and assist each customer, if requested, with loading purchased items into their vehicles.

A.6. Perform cashier-like duties in a store environment: validate the price, product, quantity and final sales transaction matches the customer’s requirement.

A.7. Receive and execute instructions on performing actions to enable GSA networks to operate.

In the event of network interruptions, the contractor may be asked to restart equipment at the direction of GSA IT personnel.

A.8. Enter accurate Activity Address Codes (“AAC”), Department of Defense Activity Address Codes (“DoDAAC”), and credit card information into the GSA POS; answer phone inquiries;

provide recurring GSA’s POS reports as needed (e.g., sales reports, inventory reports, customer reports, and other requested reports); and perform other clerical duties.

A.9 Assist customers with locating product(s).

A.10. Provide general administrative support services, including sorting and distribution of email and responding to customer inquiries.

A.11. Provide order statuses to customers, as requested, both telephonically and via email, and create and maintain soft (PDF, Word, or Excel), hard copy files of customer orders, or both, as requested by the customer(s).

A.12. Generate multiple POS receipts of customer orders via the GSA supply center POS application during operational hours.

A.13. Notify and work with the GSA Store Manager and other CSC personnel as needed to resolve discrepancies. The contractor shall record research and shall maintain and file documentation in compliance with applicable federal standards, established Standard Operating Procedures, and Desk Guides.

A.14. The contractor shall coordinate any disposal or adjustments with the GSA Store Manager and GSA Operations Manager.

A.15. Update files/binders with various data reports, Safety Data Sheets (“SDS”), instructions, process changes, procedures, and policy updates.

A.16. Review customer orders for completeness and accuracy; process customer orders; send customer confirmation of order receipt telephonically or via email and notify customers telephonically or via email of assigned pickup dates, delivery dates, or both.

A.17. Gather data for accurate time-sensitive reports; disperse reports based on instructions/requirements; file report documents as necessary and submit reports electronically to the Contracting Officer Representative (“COR”) as required.

A.18. Validate sales receipts, provide sales receipts to customers, and process customer returns.

A.19. Audit accounts, provide tracking of account receipts, and prepare proper documentation of all transactions.

A.20. Reviewing sales transactions for accuracy of transaction input on credit card authorizations and funds obligation.

A.21. Provide order tracking and account status; prepare and distribute reports, as applicable.

A.22. Sufficiently staff the checkout counters/customer service desks during store business hours, and stay current with all POS system changes and requirements as provided by GSA.

A.23. Investigate customer order discrepancies in accordance with established Standard Operating Procedures and Desk Guides, and notify the store manager, operations manager, and 4PL BPA holder at that location of pricing discrepancies.

A.24. Serve as the local GSA point of contact for submission of work orders and coordination with the host installation for minor maintenance and repair requirements in the store.

A.25. Coordinate work order requests with DoD partners, including subcontractor site visits for repair estimates;

A.26. Follow up on outstanding work requests telephonically, via email, or both as needed;

A.27. Coordinate with GSA on all work order estimates for approval;

A.28. Coordinate emergency support and troop readiness support, as follows:

1. Serves as the local POC to coordinate with GSA resources to shut down store equipment and operations when notified by the installation commander of base closure due to inclement weather, natural disasters, safety, security or other local direction.

2. Support expedited ordering in support of customer deployment, incoming transient units, exercise or similar surges in customer traffic.

In addition to the above listed tasks, all personnel must be able to read, write and speak English.

All potential personnel must receive favorable adjudication via a Department of Defense security clearance check and must be able to obtain base clearance in order to work on base.