MAS - Caduceus Healthcare Inc. - 47QREA19D000F

GENERAL SERVICES ADMINISTRATION

AUTHORIZED FEDERAL SUPPLY SERVICE SCHEDULE PRICE LIST

HUMAN CAPITAL/ HUMAN RESOURCES

Multiple Award Schedule (MAS) PSC Code: R499

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! Ô , is a menu-driven database system. The internet address for GSA Advantage!Ô is: http://www.gsaadvantage.gov.

Contract Number: 47QREA19D000F Contract Period: March 18, 2019 - March 17, 2029

Business Size: Small, SDVOSB, and HUBZone Cage Code: 5AQA8 | UEID: ZX23KR32ZH32

Caduceus Healthcare, Inc.

Corporate Headquarters

1850 Parkway Place Suite 725

Marietta, GA 30067 www.cadgov.com

Primary Contact: Carlos Lopez Title: President and CEO Office Phone: [770] 357-2400 x102 Email: Clopez@cadgov.com Fax: [678] 547-3162

Alt. Contact: Linda Mitchell Title: Sr. VP of Strategic Initiatives Office Phone: [770] 357-2400 x3204 Email: Lmitchell@cadgov.com Fax: [678] 547-3162

CADUCEUS

MAS – 47QREA19D000F

SECTION I: ORDERING INSTRUCTIONS/TERMS & CONDITIONS

1. Special item numbers (SINs)

a. This contract covers the following special item numbers, as fully described in section 3 of this schedule/pricelist:

541380 Testing Laboratory Services

541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

541612EPM Employee Performance Management 541612ER Employee Relations 541612HC Agency Human Capital Strategy, Policy and Operations 541612LR Labor Relations

56131 Talent Acquisition 561611 Background Investigation Services 611430 Professional and Management Development Training

624SS

Social Services, Professional Counseling and Veterans’ Readjustment & Behavioral Health Services

541614 Deployment, Distribution and Transportation Logistics Services 561110 Office Administrative Services (Office Management - Office Services) 541930 Translation and Interpretation Services 541990 All Other Professional, Scientific, and Technical Services (Non-IT) 561612 Protective Service Occupations 54151S Information Technology Professional Services

532490P Lease/Rental of Pre-Engineered/Prefabricated Buildings and Structures 561422 Automated Contact Center Solution (ACCS) OLM Order Level Materials

b. Labor Categories available for SINs are listed in Section 4 of this Schedule.

c. Prices for each labor category for the base year are listed in Section 5 of this Schedule.

2. Maximum Order: Not Applicable

3. Minimum Order: $100.00

4. Geographic Coverage: Domestic and Overseas

5. Point (s) of Production: As required per Task Order

6. Discount from list prices or statement of net price: None Offered

7. Quantity discounts: None Offered

8. Prompt payment terms: Net 30 Days

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold: Yes

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Accept Over $2,500

10. Foreign items: Not Applicable

11a. Time of Delivery: As Specified on the Individual Task Orders

11b. Expedited Delivery: N/A

11c. Overnight and 2-day delivery: N/A

11d. Urgent Requirements: As Specified on the Individual Task Orders

12. F.O.B. Points: Destination

13a. Ordering Address (es): Same as company address

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules).

14. Payment address (es): Same as company address

15. Warranty provision: Contractor’s Standard Commercial Warranty

16. Export Packing Charges: N/A

17. Terms and conditions of Government purchase card acceptance. Contact Ordering Office.

18. Terms and conditions of rental, maintenance, and repair: N/A

19. Terms and conditions of installation: N/A

20. a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: N/A

20b. Terms and Conditions or Any Other Services: N/A

21. List of Service and Distribution Points: N/A

22. List of participating dealers: N/A

23. Preventive maintenance: N/A

24. a. Special attributes such as environmental attributes: N/A

24.b. Section 508 Compliance for EIT: N/A

25. Data Universal Numbering System, (DUNS) number: 847908774

26. Notification regarding registration in Central Contractor Registration (CCR) Database: SAM.gov; Registered

SECTION II: SCOPE OF WORK

Overview:

Under the GSA Schedules Program (also referred to as Multiple Award Schedules and Federal Supply Schedules), GSA establishes long-term government-wide contracts with commercial firms to provide access to over four million commercial services and products. These can be ordered directly from GSA Schedule contractors or through the GSA Advantage! On-line shopping and ordering system.

Purpose:

The purpose of this Human Capital & Human Resource Services Solicitation is to provide a full range of services to enable Federal agencies to meet their agency needs. There are ten (10) continuously open Special Item Numbers (SINs): 541380, 541611, 541612EPM, 541612ER, 541612HC, 541612LR, 56131, 561611, 611430, 624SS, 541614, 561110, 541930, 541990, 561612, 54151S, 532490P, 561422, and OLM. Offerors may submit a proposal on any one or combination of SIN(s) at any time, but each product or service may only be offered under one SIN.

Scope of Services:

The Contractor shall be capable of providing services for ordering agencies with multiple organizational levels and geographic locations nationwide and/or worldwide. The Contractor shall also be capable of handling multiple task orders simultaneously. Offerors shall ensure employees meet training requirements. Offerors are to provide one Open Ratings report per proposal.

SECTION III: SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

TABLE OF AWARDED SPECIAL ITEM NUMBERS:

Special Item Numbers (SINS)

541380 Testing Laboratory Services

541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

541612EPM Employee Performance Management

541612ER Employee Relations

541612HC Agency Human Capital Strategy, Policy and Operations

541612LR Labor Relations

56131 Talent Acquisition

561611 Background Investigation Services

611430 Professional and Management Development Training

624SS Social Services, Professional Counseling and Veterans’ Readjustment & Behavioral Health Services

541614 Deployment, Distribution and Transportation Logistics Services

561110 Office Administrative Services (Office Management - Office Services)

541930 Translation and Interpretation Services

541990 All Other Professional, Scientific, and Technical Services (Non-IT)

561612 Protective Service Occupations

54151S Information Technology Professional Services

532490P Lease/Rental of Pre-Engineered/Prefabricated Buildings and Structures

561422 Automated Contact Center Solution (ACCS)

OLM Order Level Materials

SECTION IV: LABOR CATEGORIES FOR SINs

Labor Category Description Years of Experience

Education/ Certification

Administrative Assistant

Performs routine administrative and clerical support duties to relieve client of administrative details. Answers routine inquiries and prepares responses to routine correspondence. Manages telephone calls, schedules, and maintains calendar of appointments, and prepares and processes distribution documents. Maintains spreadsheet databases. Researches and compiles special reports.

Requires practical knowledge of computer applications including, spreadsheet, database, electronic mail, and presentation software

Minimum one (1) year experience

High School Diploma. Associate degree. Bilingual Preferred.

Administrative Personnel

Administrative personnel support a wide range of administrative processes including clerical, data entry, phone answering, and office management services. Performs tasks such as research and compiling special reports/briefings. Possesses expertise and practical knowledge of computer applications, including word processors, spreadsheets, databases, electronic mail, and presentation software, among others. Inputs data in electronic data management systems. Provides assistance to executive leadership.

Minimum two (2) years’ experience

High School Diploma required.

B.A./B.S. degree preferred. Bilingual Preferred.

Applications Developer

Participates in teams involved in the development of software for the acquisition/collection, post- processing, analysis, presentation and sharing of scientific and/or decision support information.

Contributes to the conversion of scientific requirements from scientists or customers and assist in the design, business logic and project scheduling tasks and timelines. Adheres to code standards and may lead in software development methodology.

Minimum five (5) years’ experience

Associate degree.

Bilingual Preferred.

Armed Security Guard

Armed Security Guards provide security and safety to client employees, visitors, and guests, as well as their property. Their duties include monitoring and reporting any security violations, emergencies, or hazardous conditions. They are responsible for screening and issuing visitor passes, maintaining duty logs, and recording visitor entry and exit. They also prepare written reports detailing security activities and incidents and may be required to testify in administrative or legal proceedings. The job requires the personnel to work from a fixed post and/or patrol facilities. They must remain alert and vigilant to security risks and exposures and intervene when necessary to safeguard persons or property. This position intervenes when action to safeguard persons or property is appropriate. Armed Guard duties are customized to meet the requirements of each assignment and are subject to client approval.

Minimum one (1) year of experience working in a security-related function and appropriate licensing.

High School.

Bilingual Preferred.

Athletic Trainer Treats and prevents athletic injuries by developing therapies to reduce pain and improve mobility under the direction of a physician. Assists in exercise instruction and demonstration, patient evaluation, and testing. Perform administrative tasks, including record keeping and writing reports on injuries and treatment programs.

Minimum two (2) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Business Analyst Serves as an analytical resource on the engagement team by helping to identify, analyze and define client issues through research and fact-finding combined with a basic understanding of business system, human capital management, and industry requirements.

Assumes responsibility for analyzing and documenting data, conducting extensive research, and integrating business solutions.

Other activities may include performing financial and data modeling, evaluating current processes, and preparing appropriate documentation for the client. Develops process deliverables and business presentations to client.

Minimum two (2) years’ experience.

Bachelor’s degree or equivalent.

Bilingual Preferred.

Call Center Lead/Manager

Manages daily call center activities for Tier 1, Tier 2, and Tier 3 call center representatives. Tracks and monitors call center staff performance, identifies deficiencies, and conducts corrective actions. Ensures all staff are properly trained to use the call center

Minimum three (3) years’ experience

Bachelor's Degree preferred. Bilingual Preferred.

Education/ Certification hardware and software. Monitors call volume and ensures that all forecasts/expectations are met.

Call Center Representative

Tier 1, Tier 2, and Tier 3 call center representatives to include social services, behavioral health, general administration, and public health professionals (i.e., administrative personnel, social workers, psychologists, public health analysts, health educators/communicators, etc.) that provide telehealth services and/or respond to customer inquiries and concerns related to social services. Manages inbound and outbound phone calls, video conferences, emails, and messages. Provides information and guidance regarding social services documents, resources, and referrals. Conducts interviews, wellness checks, and follow-up calls, among other tasks. Takes detailed notes of all conversations and uploads relevant information to electronic call center databases.

Requires knowledge of protection and proper handling of PII and HIPAA regulations. Must possess technical knowledge of electronic applications, including telephone services, videoconferencing software, email, database software, and data entry.

Minimum one (1) year of experience

Bachelor's Degree preferred. Bilingual Preferred.

Computer Programmer I

Develops and modifies computing infrastructure and different software systems and provides technical helpdesk support.

Responsible for assisting and analyzing helpdesk activity, reviewing, and revising programs as needed to increase operating efficiency or adapting programs to new requirements. Coordinates and observes beta testing of new or updated programs and debugs or corrects any issues found during beta testing. May provide training to users.

Minimum one (1) year experience

Bachelor’s Degree.

Bilingual Preferred.

Computer Programmer II

Develops and modifies computing infrastructure and different software systems and provides technical helpdesk support.

Responsible for assisting and analyzing helpdesk activity, reviewing, and revising programs as needed to increase operating efficiency or adapting programs to new requirements. Coordinates and observes beta testing of new or updated programs and debugs or corrects any issues found during beta testing. Document issues, provide solutions and generate status reports for leadership review.

Minimum three (3) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Contact Center Analyst

Combines real-time operational monitoring with data reporting functions. Tracks performance metrics (FCR, AHT, call volume, satisfaction), identifies service gaps or routing delays, and provides leadership with actionable dashboards and analytics. Supports workload balancing, forecasting, and compliance reporting to drive efficiency and strategic decision-making.

Minimum 3 Year Experience

Bachelor’s Degree.

Bilingual Preferred.

Contact Center Dispatcher

Responsible for triaging and routing incoming calls, inquiries, or tickets to appropriate staff or escalation teams. Utilizes automated scheduling and routing tools to prioritize workload by geography, urgency, or category. Supports 24/7 operations and ensures minimal delay in case handling or sponsor coordination.

Minimum 1 Year Experience

Minimum High School Diploma or equivalent. Bilingual Preferred.

Contact Center Representative

Front-line contact center personnel responsible for responding to inbound and outbound inquiries via phone, email, SMS, or chat.

Handles customer support, health assessments, interviews, wellness checks, and intake coordination. Documents all case activity and ensures compliance with HIPAA, PII, and other federal standards.

Minimum 1 Year Experience

Minimum High School Diploma or equivalent. Bilingual Preferred.

Contact Center Software Developer

Designs, develops, and maintains custom software components supporting automated contact center platforms, including AI/NLP chatbots, IVR flows, and RPA scripts. Uses tools such as Amazon Connect, Twilio, and cloud-native services to build scalable multichannel solutions. Requires proficiency in Python, JavaScript, and SQL.

Minimum 3 Year Experience

Bachelor’s Degree.

Bilingual Preferred.

Education/ Certification

Contact Center Subject Matter Expert

Provides strategic guidance and specialized expertise in contact center design, operations, and automation. Advises leadership on process optimization, AI/IVR/RPA integration, and multichannel service delivery. Ensures system alignment with federal requirements and drives adoption of best practices in contact center technology and human-centered workflows.

Minimum 5 Year Experience

Bachelor’s Degree.

Bilingual Preferred.

Custody Resource Coordinator

Assist to facilitate the compliance of applicable agency policies and detention standards. Facilitate discussions and communicate directly with detainees. Conduct informational sessions where staff can learn and share best practices and responses regarding issues that commonly affect the detainee population. Liaise and partner with local, national, and international resources to provide detainees services in detention and upon release from detention, including access to resources in cities and countries of final destination.

Provide data and reports on the program.

Minimum two (2) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Custody Resource Coordinator Supervisor

Responsible for managing work in various field locations throughout the U.S., reviewing draft report deliverables, verifying data queries and data reporting. Analyzes business processes and programming, recommending program improvements, and completing high-profile and/or quick turnaround tasks. Facilitate discussions and communicate directly with detainees. Conduct informational sessions where staff can learn and share best practices and responses regarding issues that commonly affect the detainee population. Act as a liaison with local, national, and international resources to provide a range of support activities.

Minimum five (5) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Data Entry Specialist Provide assistance in a broad range of activities designed to assess program management activities and enhance their performance.

These include consultations and meeting program management officials, development, and implementation of ongoing forums to improve communication among and effectiveness of managers, and a variety of training activities and other events to respond to specific program management needs. Assist in the development of written materials and presentations. Provide logistical assistance for meetings conferences and review panels.

Minimum two (2) years’ experience

High School Diploma. Bilingual Preferred.

Emergency Management Specialist

Plan for and coordinate emergency response programs and activities for natural, wartime, and technological disasters or hostage situations. Ensures preparedness plans adhere to federal, state, and local regulations. Prepare emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments. Provide training to members of the public, public agencies, and private organizations in disaster response protocols.

Minimum two (2) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Entomologist Performs and/or supervises laboratory and field surveys for the detection, identification and classification of insect pests; analyzes, evaluates and makes recommendations on insect damage or potential damage to crops; provides information and training to staff and the general public on insect detection, identification and pest control methods, using bulletins, in-service education and public speaking; assists in pest exclusion, nursery regulation and pesticide use enforcement; cooperates with universities and other agencies in coordinating insect control programs; assists in the deployment of beneficial parasites and predators for biological control of target pests; prepares and maintains entomological reference collection; maintains records and prepares reports of tests and surveys conducted and submits reports to various governmental agencies.

Minimum four (4) years’ experience

Master’s Degree, Ph.D. preferred.

Bilingual Preferred.

Epidemiologist Responsible for carrying out investigative and analytical epidemiologic activities related to the surveillance, detection, and prevention of diseases and injuries. Works as a team or project member, under the direction of a Senior Epidemiologist, Minimum two (2) years’ experience

Master’s Degree, Education/ Certification conducting routine epidemiologic functions comprising surveillance, data collection, data analysis and assistance with epidemiologic investigations.

Exercise Physiologist Establish and administer effective strength and conditioning protocols designed to increase readiness by reducing attrition and lost work-days associated with musculoskeletal injuries due to accidental or occupational high-risk activities, aid in rapid recovery, and affect pro-habilitation and reconditioning of injured personnel.

Coordinates individualized exercise programs to ensure a safe and expeditious return to training of personnel recovering from injury.

Provide instruction and guidance on physical conditioning and injury prevention.

Minimum two (2) years’ experience

Bachelor’s Degree Master’s Degree, preferred. Bilingual Preferred.

Financial Consultant Oversee all aspects of accounting operations, including accounts payable and receivable, payroll, auditing, contracting, acquisitions, procurement, and tax preparation. Responsible for gathering financial data for analysis and forecasting with respect to profits, trends, and costs. Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance.

Ensures compliance with federal, state, local, and organizational laws, regulations, guidelines, and best practices.

Minimum eight (8) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Health Educator/ Communicator

Develop, implement, and manage communication and marketing programs, projects, and initiatives for various audiences. Work with subject matter experts to plan, develop, implement, and evaluate communication and educational materials intended to reach internal/external partners. Guide the development, testing, and disseminating scientific and human services information and audience-based products, tools, and messages via written, electronic, and audiovisual formats, to include web page development. Coordinate with others on health media production, risk communication activities, marketing campaigns and activities, publications, electronic health communication and marketing programs. Provide consultation and technical assistance to internal and external groups concerning health communication and marketing programs, projects, and strategies. Possesses experience in developing, supporting, coordinating, and implementing educational and training requirements, which are culturally sensitive and adapted to the audience (i.e., child-friendly, trauma-informed, etc.)

Minimum two (2) years’ experience

Bachelor’s Degree.

Advanced degree, preferred. Bilingual Preferred.

Help Desk Support Provides technical support for callers, internal staff, and sponsors using the contact center’s systems. Assists with account access, system navigation, and documentation submission. Logs all support tickets and escalates unresolved issues to higher-tier teams or software developers.

Minimum 1 Year Experience

Minimum High School Diploma or equivalent. Bilingual Preferred.

HR Technician/ Specialist

Provides administrative support to one or more human resources functions, including recruiting, employee/labor relations, compensation, benefits, training, equal employment opportunity, and/or employee records. Processes HR department applications, including employment and enrollment applications; maintains attendance and employment records, and compiles statistics for various HR management reports. May conduct pre-employment screening interviews, check references, and respond to routine questions on HR policies.

Minimum one (1) year experience

High School Diploma or equivalent.

Bilingual Preferred.

Human Resources Consultant

Oversees all aspects of human resource policies, objectives, and initiatives. Responsible for but not limited to human capital management, employment, placement, orientation and training, employee skill development, employee/labor relations, compensation, benefits, and employee services. Ensures compliance with current, applicable labor laws. Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management.

Minimum eight (8) years’ experience

Education/ Certification

Information Systems Security Officer

Coordinates information security activities. Ensures that all information systems are operated, maintained, and disposed of in accordance with security policies and practices. Develop, implement, and maintain the information security program.

Conduct security assessments, audits, and risk analyses. Develop and deliver security training and awareness programs. Manage and respond to security incidents, providing mitigation strategies.

Five (5) years’ experience.

Bachelor's Degree required. Master’s Degree preferred.

Bilingual Preferred.

Interpreter/Linguist Must be able to convert spoken word, converting speech from a source language into English language, American Sign Language (ASL), and also written foreign language text into English, or vice versa; ability to speak and clearly write using concise grammar and punctuation in both English and source language. Has the ability to speak and clearly write using concise grammar and punctuation in the source and English languages. Must be able to provide written translations of both general and technical materials. Translates source language speech into standard dialects. Writes effectively in both formal and informal exchanges without errors in comprehension or translation. Capable of writing materials in a variety of styles to include technical specifications and government documents. Tailors translation to fit the understanding level of audience.

Minimum one (1) year experience

Minimum High School Diploma.

Bilingual Preferred.

Laboratory Assistant Performs research activities and other tasks as necessary in a laboratory environment. Records observations and measurements and reports results. Responsible for cleaning, disinfecting, and maintaining clean rooms and equipment. Assists with receipt and inspection of raw materials and ordering and stocking of materials and equipment.

Minimum one (1) year experience

High School Diploma or G.E.D.

Certification as a medical laboratory technologist or technician, preferred. Bilingual Preferred.

Laboratory Technician

Assists with the direction, administration, and operation of the laboratory. Responsible for logging samples and testing materials using scientific equipment to determine properties. Supports investigation of problems and identifying corrective action. Assists with job site testing and monitoring procedures. Performs routine maintenance of testing equipment.

Minimum one (1) year experience

High School Diploma or G.E.D.

Certification as a medical laboratory technologist or technician, preferred. Bilingual Preferred.

Licensed Behavioral Health Specialist

Licensed Behavioral Health Specialists with experience ensuring the well-being of children, families, and adults. These may include but are not limited to licensed social workers (LCSW or LICSW), licensed marriage and family therapists (LMFT), licensed professional counselors (LPC), and licensed psychologists (LP).

Proficient in behavioral health and wellness principles, including trauma-centered and trauma-informed care, cultural awareness, child development, child welfare, family dynamics, and social/human services. Experienced in performing clinical assessments, evaluations, and therapeutic interventions based on clinical best practices. Proficient in direct and trauma-informed engagement with children, adolescents, families, adults, and other vulnerable populations (i.e., migrants/refugees, veterans, the elderly, people with disabilities, the homeless, etc.). Collaborate and/or lead/supervise interdisciplinary teams to ensure holistic care and support. Perform case management, care coordination, and family reunification services. Provide subject matter expertise on child welfare, migrant/refugee services, family reunification, and case management services.

Minimum one (1) year experience

Bachelor’s degree required. Master's Degree preferred.

Active State License. Bilingual

Education/ Certification

Linguist Analyst Conduct link and trend analysis to discover new information, corroborate existing information, and predict future threats using visualizations and analytical software. Perform analysis of threats to automated information systems, networks, and critical information. Advise on network or system vulnerabilities and assess the threat of exploitation. Coordinate, fuse and compile analytical products from numerous resources, to include various databases, to ensure a tailored counterintelligence product is provided to support the protection of critical research and technology. Produce Intelligence Information Reports (IIRs).

Minimum three (3) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Logistics Specialist Enhances product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory. Creates and reviews procedures for distribution and inventory management to maximize customer satisfaction and minimize cost. Ensures rational distribution and delivery according to analysis report and tracking records.

Minimum three (3) years’ experience

High School Diploma required.

Associate degree or higher preferred.

Bilingual Preferred.

Managing Specialist Develops and implements policies, processes, training programs, initiatives, to support the organization’s compliance and strategic objectives. Oversees the administration of programs including, but not limited to, procurement, human resources, occupational health and safety, and budget and property management. Ensures compliance with federal, state, and local regulations; regularly reviews policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory updates, and emerging technologies related to organizational management, and compliance.

Minimum three (3) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Medical Call Center Representative

Tier 1, Tier 2, and Tier 3 call center representatives to include licensed medical professionals (i.e., physicians, nurse practitioners, physician assistants, registered nurses, etc.) that provide telehealth services and/or respond to customers' medical/healthcare inquiries and concerns. Manages inbound and outbound phone calls, video conferences, emails, and messages. Provides information and guidance regarding health-related documents, services, resources, and referrals. Conducts interviews, wellness checks, and follow-up calls, among other tasks. Takes detailed notes of all conversations and uploads relevant information to electronic call center databases.

Requires knowledge of protection and proper handling of PII and HIPAA regulations. Must possess technical knowledge related to electronic applications, including telephone services, videoconferencing software, email, database software, and data entry.

Minimum one (1) year of experience

MD/DO (for physicians), bachelor’s degree (for NPs, PAs, RNs); Possess and maintain appropriate unrestricted licensure as well as applicable certificates/training.

Bilingual Preferred.

Medical Case Manager (RN)

Scientific licensed medical professionals (i.e., nurses, PAs, NPs) use the nursing and public health processes to assess, plan, implement, and evaluate patient care and the use of resources. They monitor quality of care to ensure that infection control, risk management and all other aspects of services are appropriate.

Responsibilities may include comprehensive nursing assessment, problem identification and care plan development; Disease management; Screening for developmental issues, depression, other psychological conditions, and frailty; Clinical system design and development; Project management; Behavioral strategies including motivational interviewing and self-management support;

Relationship building with patients, staff, and providers;

Documentation in an EMR.

Minimum two (2) years’ experience

Active state license or certification, required, or B.A./B.S. in relative field.

Master’s degree

Education/ Certification

Medical Director /

SME

The medical director provides medical/scientific guidance on current, upcoming, and future proposed projects ensuring alignment with best practices and clinical standards. Advises, supports and assists in the production of Phase 1 – 4 studies, and functions as a medical monitor (during business and/or non−business hours) for various clinical studies reviewing study related materials as per contract (protocol, investigator’s drug brochure, informed consent form template, case report forms, etc.) and interacting (with appropriate documentation of the contact) with sites, internal and external team members in an effort to help maintain patient safety and the medical/ scientific integrity of the study. SME provides strategic guidance and expert advice to specialized systems development efforts that address specified agency requirements.

Intuitively identifies sub-optimal processes and practices to provide optimal guidance as required. SME defines goals and measurable objectives that provide direction to subsequent engineering efforts.

Minimum ten

(10) years’ experience

MD or DO;

Internship;

Accreditation Council for Graduate Medical Education (ACGME). Possess and maintain appropriate unrestricted licensure as well as applicable certificates/training according to requirement for specialties.

Bilingual Preferred.

Medical Officer Will provide public health, clinical, epidemiologic, scientific, behavioral health, technical expertise, and health-related guidance.

Assists with public health emergency preparedness and responses.

Duties include: 1. Coordinates all aspects of clinical protocol development, review, and implementation. 2. Monitors ongoing clinical studies and clinical trials. 3. Evaluates existing protocols and provides suggestions for design, execution, and improvement.

4. Assists in developing protocols for future clinical projects. 5.

Produces various detailed reports for use by upper clinic or laboratory management. 6. Provides medical expertise to provide clinical, epidemiologic, and technical consultation and guidance in response to reports of illness in travelers, collaborating with local partners to assist in applying appropriate public health disposition.

7. Provides medical expertise in conducting entry screening procedures that mitigate public health risk from travelers coming from affected countries. 8. Responsible for generating electronic and written records related to public health risk assessments and follow the Health Insurance Portability and Accountability Act (HIPAA) guidelines. 9. Provide information and guidance related to the prevention of infectious diseases. Also provides basic public health education, orient individuals to the active monitoring program, provide documentation, address concerns, answer questions, encourage participation in active monitoring, register individuals for active monitoring programs, review, input data, and verify contact information. 10. Focuses on disease screening testing and developing and implementing disease detection and mitigation strategies especially around isolation, quarantine, physical distancing, and infection control.

Minimum two (2) years of related work experience

MD or DO, Board Certified preferred.

Bilingual Preferred.

Medical Standards Examiner Technician

Reviews medical documentation provided in accordance with the standards to help determine if the member is qualified for assignment. Analyzes and applies medical standards data and makes recommendations on difficult and unique cases. Conducts comprehensive analysis of medical documentation for obtaining medical waivers for personnel. Requests additional information from the applicant to obtain a complete picture of the patient’s clinical situation as it pertains to assessing medical risk.

Minimum two (2) years’ experience

High School Diploma. Associate degree or higher

Education/ Certification

Microbiologist Performs advanced microbiological and immunological procedures directed at detection, isolation, identification, and characterization of microorganisms. Performs limited research-focused molecular testing to rapidly identify and characterize microbial agents, under supervision. Supervises. Uses established culture, immunological and molecular methods for routine testing in the laboratory, with reporting of findings to direct supervisor. Independently performs testing of microbes and assists with the genetic characterization of molecular mechanisms of virulence and resistance. Supervises and maintains accurate records of experiments and directs the maintenance of reagents and equipment used in testing to ensure that they are appropriately calibrated and tested. Orders laboratory supplies and reagents as needed. Initiates and performs data analyses and prepares reports and presentations. Assists with the preparation of manuscripts.

Minimum one (1) year experience

Bachelor’s Degree.

Bilingual Preferred.

Personal Assistant Such tasks to be administered by Personal Assistants/Home Health Aides include the following: Health Aides include the following:

a. Grooming-i.e., brushing teeth, combing hair, trimming nails

b. Eating - assistance with feeding and drinking c. Bathing - bed bath or full body bath as needed d. Toileting - assisting with bedpan, urinal, or toilet, may require personal cleaning after voiding, monitoring of urine and stool e. Dressing and undressing -to extent needed in order to maintain health and dignity f. Walking

- stability, rising, sitting, way finding g. Transferring - i.e., from and to wheelchair, bed, toilet or other required movement

h. Maintaining health and safety - adult supervision (includes persons with dementia, and other cognitive and/or mental health disabilities), proper hygiene, may need to assist with maintaining body temperature, ensure surroundings are safe from trip hazards and other safety measures as required.

Minimum one (1) year experience

Minimum high school diploma or equivalent.

Bilingual Preferred.

Phlebotomist Draws and collects blood samples from patients, verifies records and prepares specimens for laboratory analysis. Conducts interviews, take vital signs, draws and tests blood samples to screen donors at blood bank.

Minimum one (1) year experience

High School Diploma/ Certification.

Bilingual Preferred.

Physical Therapist Administer comprehensive physical therapy evaluation, planning, and treatment of all age groups for individuals with impairments in their neuromusculoskeletal, functional capacity, and/or respiratory and circulatory efficiency. Plan and prepare written treatment programs based on an evaluation of the patient. Evaluate effects of treatment at various stages and adjust treatments to achieve maximum benefit. Instruct, motivate, and assist patients in performing various physical activities, such as non-manual exercises, ambulatory functional activities, daily-living activities, and in use of assistive and supportive devices, such as crutches, canes, and prostheses. Document assessments, tests, treatments, progress, and record alterations of treatment plans and reactions.

Minimum three (3) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

PM&R MD Diagnose and treat disorders requiring physiotherapy to provide physical, mental, and occupational health regarding traumatic brain injury (TBI), neuromuscular and behavioral health disorders. Treats occupational disease, work-related illness, and injuries of employees.

Minimum one (1) year experience within the previous 24 months

MD or DO, Board.

Certified preferred.

Bilingual Preferred.

Principal Scientist Oversee several large-scale, complex science projects. Allocates resources among tasks. Serves as principal point- of-contact with customer on technical/business matters. Applies principles, theories, and concepts to a field of scientific specialty. Works on a wide range of problems requiring use of creative and imaginative thinking. Has a working knowledge of disciplines related to a field of scientific specialty. Has gained recognition from peers and customers for technical expertise.

Minimum five (5) years’ experience

Master’s Degree required. Ph.D.

Education/ Certification

Processing Coordinator

The Processing Coordinator plays a crucial role in supporting the end-to-end human capital and business operations processing functions. This position is responsible for intake, data entry, and the accurate management of individual records throughout the processing lifecycle. Key responsibilities include coordinating background checks, tracking personal details and property, preparing necessary documentation, and managing transitions throughout the processing stages. The Processing Coordinator works closely with internal teams, clients, and individuals to ensure seamless onboarding and compliance with company policies and industry standards, ultimately contributing to an efficient and well-organized processing operation.

Minimum one (1) year experience

High School.

Bilingual Preferred.

Program Analyst Provide assistance in a broad range of activities designed to assess program management activities and enhance their performance.

These include consultations and meeting program management officials, development and implementation of ongoing forums to improve communication among and effectiveness of managers, and a variety of training activities and other events to respond to specific program management needs. Assist in the development of written materials and presentations. Provide logistical assistance for meetings conferences and review panels.

Minimum two (2) years’ experience

Associate’s Degree.

Bilingual Preferred.

Program Manager Primary functional duties include planning, directing, organizing, controlling, and coordinating technical efforts, contractor manpower, and project team activities. This encompasses administration, program control, and technical supervision. Ensures that all personnel assigned to tasks meet government qualification standards and receive necessary training. Proficient in managing complex and diverse teams, serving as the primary liaison with clients. Manages contract resources and ensures flexibility to address fluctuating requirements. Oversees comprehensive administration and service management, ensuring performance meets contract requirements and quality standards.

Minimum two (2) years of related work experience

B.A./B.S. required.

Master’s degree preferred. Bilingual Preferred.

Project Manager Responsible for managing and overseeing work performance on one or more task orders. Holds primary responsibility for planning, managing, and overseeing work efforts of project team personnel;

determining and monitoring task order schedules and budgets; and ensuring compliance with all contract and task order requirements and quality standards. Serves as the primary interface with the task order customer. Demonstrates skills in the scope of work encompassed by the task order; provides technical guidance to the project team in the performance of the work; and provides quality review of all work products. Assists Program Manager, as required, in managing contract performance.

Minimum three (3) years’ experience

Bachelor’s Degree required. Master’s Degree Preferred.

Public Health Analyst

As a senior public health policy professional and a disease intervention specialist, performs independent public health policy research, and/or public health policy evaluation, as well as other programmatic activities to further the organization's goals and objectives. Maintains a high level of knowledge related to health /public health policies. Oversees grant and contract process.

Minimum two (2) years’ experience

Bachelor’s Degree required; Master’s Degree preferred.

Bilingual Preferred.

Quality Assurance Specialist

Provide advice, consulting, and program development ideas for human resources activities. Ensure adequate quality provisions are planned, developed, and implemented. Implement a quality review process to ensure that significant errors are identified and corrected.

Responsible for completing reports of determinations and findings focusing on areas of weakness. Collaborates with management in developing strategies for identifying and consultation on complicated performance elements and standards. Provide training and assistance to HR staff.

Minimum two (2) years’ experience

Education/ Certification

Recruiting Consultant

Develops and administers strategic initiatives, policies, and processes that build and maintain quality talent pipeline and fill open positions. Conduct presentations and training. Works closely with key business stakeholders and partners, including business leaders, HR/compensation partners, and Finance, to coordinate on creative strategies, best practices, and compliance.

Minimum two (2) years’ experience

Bachelor’s Degree preferred. Bilingual Preferred.

Research Assistant Participate in the design, administration, and monitoring of clinical trials. Analyze and evaluate clinical data gathered during research.

Ensure compliance with protocol and overall clinical objectives.

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimum two (2) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Scientist Performs scientific research or develops remote sensing algorithms for environmental parameter measurement. Knowledge base includes atmospheric science, oceanography, other physical sciences, physics, astronomy, and/or mathematics.

Minimum two (2) years’ experience

Bachelor’s Degree.

Bilingual Preferred.

Security Supervisor Responsible for supervising the security guards directly under his/her charge and ensuring all security posts are properly staffed.

The Supervisor's responsibilities include supervision of security personnel; preparation of work schedules; inspection of guards to ensure effective security coverage; investigation of incidents;

preparation of incident reports; maintaining control of equipment;

addressing and resolving employee issues; implementing post and general orders; and communicating effectively with stakeholders and leadership. Possesses extensive knowledge of security-related technical and training requirements.

Minimum three (3) years of experience working in a security-related function.

High School.

Bilingual Preferred.

Senior Call Center Representative

Senior Tier 1, Tier 2, and Tier 3 call center representatives professionals (i.e., engineers, IT professionals, computer programmers, application/web developers, helpdesk specialists, etc.) that respond to technology-related customer inquiries and concerns. Manages inbound and outbound phone calls, video conferences, emails, and messages. Provides information and guidance regarding processes, resources, referrals, and technology-related requests. Follows up with customers to ensure the issues have been resolved. Takes detailed notes of all conversations and uploads relevant information to electronic call center databases.

Requires knowledge of protection and proper handling of PII. Must possess technical knowledge of electronic applications, including telephone services, videoconferencing software, email, database software, and data entry.

Minimum three (3) years’ experience

Bachelor's Degree preferred. Bilingual Preferred.

Senior Processing Manager (SPM)

The SPM oversees all aspects of the human capital and business operations processing lifecycle within the organization. This senior role ensures that intake, documentation, and tracking processes are executed accurately and efficiently. The SPM collaborates with internal teams to optimize workflows, streamline operations, and ensure compliance with company protocols and industry standards.

This position also plays a critical role in ensuring the smooth transition of individuals through each phase of the processing pipeline, from initial intake to final documentation. Responsibilities include quality control of individual records, supporting compliance audits, and leading process improvements to enhance operational effectiveness.

Minimum three (3) years’ experience

Bachelor's Degree required. Bilingual Preferred.

Senior Program Manager

Achieves operational objectives by contributing valuable insights and recommendations for strategic planning and reviews. Prepares and completes detailed action plans, implementing standards for productivity, quality, and customer service. Resolves issues effectively, conducts thorough audits, identifies trends, and

Minimum five (5) years of related work experience

B.A./B.S. required.

Advanced degree and/or PMP

Education/ Certification determines necessary system improvements, driving successful change initiatives.

Social Worker Provides counseling, psychotherapy, marriage and family therapy, behavioral analysis, and substance abuse education. The Social Worker or Counselor is responsible for recognizing when problems of adjustment, maladaptive behavior or other conditions interfere with successful treatment and for referring patients with such problems to the appropriate mental health facility for intensive mental health care. Determines the need for and provide direct mental health services to patients with identified mental health and substance abuse problems utilizing psycho educational and treatment modalities as appropriate in the treatment of mental disorders.

Minimum one (1) year experience.

B.A./B.S. required.

Bilingual Preferred.

Specialty MD Plans and provides comprehensive examinations, medical care, and/or behavioral health in accordance with professional physician standards. Uses judgment in assessing patient conditions, interprets guidelines, and modifies patient care as necessary.