MAS - Transperfect Translations International Inc. - 47QRAA22D00C3

Confidential Page 2 of 34 March 28, 2023

TransPerfect Translations International, Inc.

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

Schedule for Multiple Award Schedules Federal Supply Group: Professional Services

Contract Number: 47QRAA22D00C3 Contract Period: July 01, 2022-June 30, 2027

TransPerfect Translations 2nd Floor 700 6th Street, NW Washington, D.C. 20001 T: 202-347-2300 F: 202-347-6861

Contract Administration: Michael J. Donnelly mdonnelly@transperfect.com

Business Size/Classification: Large Business

For more information on ordering, go to the following website: https://www.gsa.gov/schedules mailto:mdonnelly@transperfect.com

Confidential Page 3 of 34 March 28, 2023

TABLE OF CONTENTS

1 Transperfect Translations

2 Customer Information

3 Document Translation

4 Proofreading

5 Interpretation Services

Further Vetting for On-Site Interpreters

5.1 Federal Rates: Standard Consecutive Interpretation

5.2 Court Certified Consecutive Interpretation

5.3 Medically Certified Consecutive Interpretation

5.4 Federally Certified Consecutive Interpretation

5.5 Simultaneous Interpretation

5.6 Federal Rates: Over-the-Phone Interpretation

5.7 American Sign Language

5.8 Video Remote Interpreting

5.9 Interpretation Rush & Cancellation Policy

6 Transcription Services

6.1 Federal Rates: Transcription

7 Desktop Publishing/Formatting All Languages

7.1 Desktop Publishing/Formatting

7.2 Project Management

8 Voice Over Linguist Class 1-4

8.1 Voice Over: Bilingual Supervisor

8.2 Subtitling

8.3 Cultural Consulting

8.4 Localization Engineer

8.5 Video Editor

8.6 Captioning

9 Turnaround Times

Confidential Page 4 of 34 March 28, 2023

1 TRANSPERFECT TRANSLATIONS, THE PERFECT

SOLUTION

Confidential Page 5 of 34 March 28, 2023

2 CUSTOMER INFORMATION

1a. Table of Awarded Special Item Number(s)

SIN #: 541930 Translation and Interpretation Services OLM-Order-Level Materials 1b not applicable 1c. not applicable

Confidential Page 6 of 34 March 28, 2023

If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/.

Confidential Page 7 of 34 March 28, 2023

3 DOCUMENT TRANSLATION

TransPerfect utilizes a three-step process for all translation projects intended for distribution which ensures the integrity, accuracy, and overall quality of our work product. Each document passes through a translator, editor, and proofreader, before being returned to the client. In cases where the scope of the source document or the speed of the turnaround time necessitates that multiple translators be used on a given project, we will always prepare a glossary of terms for reference during translation process. Additionally, once the separate portions of the translations are completed, the dedicated editor will review all of the text for consistency in language and formatting. Any inconsistencies will be addressed and resolved. Finally, the project’s proofreader will review the entire document once more to ensure consistency and accuracy.

Position Description: TransPerfect Translators are tasked with accurately translating, proofreading and editing the texts from one language to another. They ensure all quality control steps are adhered to and make sure projects are completed on time.

Minimum Qualifications:

Native speaker

Bachelor’s degree or at least 2 years of professional work experience

Document Translation Class 1-4

Per Word:

Class 1

Spanish

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Czech Haitian Creole Serbian

Danish Hungarian Slovak

Dutch Latvian Slovene

Class 4

Afrikaans Hindi Maltese Taiwanese

Akan Hmong Marathi Tamil

Language Class Year 1 Year 2 Year 3 Year 4 Year 5

Class 1 $0.1713 $0.1755 $0.1799 $0.1844 $0.1890

Class 2 $0.1914 $0.2000 $0.2100 $0.2200 $0.2300

Class 3 $0.2217 $0.2300 $0.2400 $0.2500 $0.2600

Class 4 $0.2519 $0.2600 $0.2700 $0.2800 $0.2900

Confidential Page 8 of 34 March 28, 2023

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

Gujarati Malagasy Swahili

Hebrew Malay Tagalog

Document Translation Class 1-4

Per Hour:

Language Class Year 1 Year 2 Year 3 Year 4 Year 5

Class 1 $75.00 $76.88 $78.80 $80.77 $82.79

Class 2 $90.00 $92.25 $94.56 $96.92 $99.34

Class 3 $100.00 $102.50 $105.06 $107.69 $110.38

Class 4 $105.00 $107.63 $110.32 $113.08 $115.91

Spanish

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Czech Haitian Creole Serbian

Danish Hungarian Slovak

Dutch Latvian Slovene

Class 4

Afrikaans Hindi Maltese Taiwanese

Confidential Page 9 of 34 March 28, 2023

Akan Hmong Marathi Tamil

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

Confidential Page 10 of 34 March 28, 2023

4 PROOFREADING

Position Description: TransPerfect Translators are tasked with accurately proofreading and editing the texts from one language to another. They ensure all quality control steps are adhered to and make sure projects are completed on time.

Minimum Qualifications:

Language Class Year 1 Year 2 Year 3 Year 4 Year 5

Class 1 $70.00 $71.75 $73.54 $75.38 $77.26

Class 2 $74.00 $75.85 $77.75 $79.69 $81.68

Class 3 $80.00 $82.00 $84.05 $86.15 $88.30

Class 4 $84.00 $86.10 $88.25 $90.46 $92.72

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Czech Haitian Creole Serbian

Danish Hungarian Slovak

Dutch Latvian Slovene

Class 4

Afrikaans Hindi Maltese Taiwanese

Akan Hmong Marathi Tamil

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Confidential Page 11 of 34 March 28, 2023

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

Confidential Page 12 of 34 March 28, 2023

5 INTERPRETATION SERVICES

Service include the interpretation of oral communication to and from English, and native Foreign Languages.

Interpretation includes, but is not limited to: simultaneous, consecutive, escort, community, telephonic and voiceovers. Interpreter forums may include meetings, conferences, seminars, litigation, briefings, and training.

Client consultation and project management services provided for scheduling, and the assignment and logistical coordination of linguist support.

Unparalleled expertise distinguishes TransPerfect as the leader in providing the highest-quality interpretation services worldwide. We are committed to ensuring that speaking through an interpreter doesn’t not reduce the quality of services our clients provide and that nothing is lost or modified in the process. When it comes to customer satisfaction, our clients can testify to our cooperative, attentive and outstanding interpretation services, regardless of the subject matter.

Because different situations call for different styles of interpretation, TransPerfect offers three types of interpretation services: simultaneous, consecutive, and over-the-phone.

Simultaneous Interpretation – Most commonly utilized in large conferences and meetings, simultaneous interpretation usually requires special equipment to transmit interpreted speech to a large number of participants. Our state-of-the-art equipment includes wired, wireless and infrared systems, as well as, two-and three-person booths. We have dedicated project managers that tailor our services to meet our clients’ specific needs.

Consecutive Interpretation – Ideal for one-on-one conversations and small group meetings, consecutive interpretation is generally bi-directional (i.e. the interpreter waits for the speaker to finish his or her statement before interpreting the language to the other party). No specialized equipment is necessary for this type of assignment.

Telephonic or Over-the-Phone Interpretation (OPI) or Video Remote Interpretation (VRI) – In situations when in-person interpretation is not possible, OPI is an excellent alternative. Sophisticated call center technology and highly skilled staff enable us to match qualified, industry-specific interpreters with callers in more than 120 languages within 30 seconds. TransPerfect’s call center is staffed with operators, supervisors, managers, interpreter liaisons, scheduling analysts, telecom specialists, and technical engineers – 24 hours a day, 7 days per week, 365 days per year. We are equipped with CTI technology, a Screen Pop, Avaya ACD, and Hewlett-Packard computer equipment. We are also prepared with plans and procedures for disaster recovery, redundancy and power failures.

TransPerfect’s Director of Government Services will work with you to help determine the most appropriate interpretation solution for any given need.

Minimum Qualifications:

Candidate must be a native speaker of the target language

Candidate must provide proof of educational background and experience through either:

o college degree and five years of experience in translation, or o advanced degree and three years professional experience in translation, or

10 years professional experience in translation

Candidate must document translation or interpretation experience in their area of specialization

Candidate must provide three references, at least one of which must be from an end client

Confidential Page 13 of 34 March 28, 2023

Candidate must demonstrate understanding of current target country culture through residency, travel, or end client work

Further Vetting for On-Site Interpreters

TransPerfect offers industry leading Interpreter Operations practices. Unlike other companies that hire bilingual staff and train them to be interpreters, TransPerfect interpreters must have documented interpretation experience.

TransPerfect seeks native speaking candidates that meet the following requirements:

Candidate must provide proof of educational background and verifiable experience.

Candidate must have documented interpreting experience in their area of specialization (i.e. healthcare).

Candidate must provide three references, at least one of which must be from an end client.

Candidates are tested and background check will be performed. (criminal, sex offender, educational, and social security trace)

5.1 Federal Rates: Standard Consecutive Interpretation

Consecutive Interpretation – Ideal for one-on-one conversations and small group meetings, consecutive interpretation is generally bi-directional (i.e. the interpreter waits for the speaker to finish his or her statement before interpreting the language to the other party). No specialized equipment is necessary for this type of assignment. Please note there is a 2 hour minimum per project.

Per Hour:

Language Class Year 1 Year 2 Year 3 Year 4 Year 5

Class 1 $95.00 $97.38 $99.81 $102.31 $104.87

Class 2 $105.00 $107.63 $110.32 $113.08 $115.91

Class 3 $130.00 $133.25 $136.58 $139.99 $143.49

Class 4 $150.00 $153.75 $157.59 $161.53 $165.57

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Czech Haitian Creole Serbian

Danish Hungarian Slovak

Dutch Latvian Slovene

Confidential Page 14 of 34 March 28, 2023

Afrikaans Hindi Maltese Taiwanese

Akan Hmong Marathi Tamil

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

5.2 Court Certified Consecutive Interpretation

Position Description: See above description

Minimum Qualifications:

Court Certification

Half Day:

Language Class Year 1 Year 2 Year 3 Year 4 Year 5

Class 1 $652.00 $668.30 $685.01 $702.14 $719.69

Class 2 $760.00 $779.00 $798.48 $818.44 $838.90

Class 3 $955.00 $978.88 $1,003.35 $1,028.43 $1,054.14

Full Day:

Language Class Class 1 Class 2 Class 3 Class 4 Class 5

Class 1 $1,305.00 $1,337.63 $1,371.07 $1,405.35 $1,440.48

Class 2 $1,520.00 $1,558.00 $1,596.95 $1,636.87 $1,677.79

Class 3 $1,910.00 $1,957.75 $2,006.69 $2,056.86 $2,108.28

Confidential Page 15 of 34 March 28, 2023

Class 2

Albanian French Italian Portuguese

Arabic Haitian Creole German Russian

Bosnian Hebrew Greek Serbian

Croatian Hindi Polish Wolof

Class 3

Bengali Japanese Punjabi Vietnamese

Cantonese Mandarin Urdu

5.3 Medically Certified Consecutive Interpretation

Position Description: See above description

Minimum Qualifications:

Medical Certification

Half Day:

Language Class Year 1 Year 2 Year 3 Year 4 Year 5

Class 1 $652.00 $668.30 $685.01 $702.14 $719.69

Class 2 $760.00 $779.00 $798.48 $818.44 $838.90

Class 3 $955.00 $978.88 $1,003.35 $1,028.43 $1,054.14

Language Class Class 1 Class 2 Class 3 Class 4 Class 5

Class 1 $1,305.00 $1,337.63 $1,371.07 $1,405.35 $1,440.48

Class 2 $1,520.00 $1,558.00 $1,596.95 $1,636.87 $1,677.79

Class 3 $1,910.00 $1,957.75 $2,006.69 $2,056.86 $2,108.28

Class 2

Russian German

Class 3

Cantonese Mandarin Korean Vietnamese

Confidential Page 16 of 34 March 28, 2023

5.4 Federally Certified Consecutive Interpretation

Half Day:

Language Class Year 1 Year 2 Year 3 Year 4 Year

Class 1 $975.00 $999.38 $1,024.36 $1,049.97 $1,076.22

Class 1 $1,950.00 $1,998.75 $2,048.72 $2,099.94 $2,152.44

5.5 Simultaneous Interpretation

Simultaneous Interpretation – Most commonly utilized in large conferences and meetings, simultaneous interpretation usually requires special equipment to transmit interpreted speech to a large number of participants.

Our state-of-the-art equipment includes wired, wireless, and infrared systems, as well as, two- and three-person booths. We have dedicated project managers that tailor our services to meet our clients' specific needs.

Full Day:

Language Class Year Year 2 Year 3 Year 4 Year 5

Class 1 $1,055.00 $1,081.38 $1,108.41 $1,136.12 $1,164.52

Class 2 $1,205.00 $1,235.13 $1,266.01 $1,297.66 $1,330.10

Class 3 $1,490.00 $1,527.25 $1,565.43 $1,604.57 $1,644.68

Class 4 $2,060.00 $2,111.50 $2,164.29 $2,218.40 $2,273.86

Class 1

Spanish

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Czech Haitian Creole Serbian

Confidential Page 17 of 34 March 28, 2023

Danish Hungarian Slovak

Dutch Latvian Slovene

Class 4

Afrikaans Hindi Maltese Taiwanese

Akan Hmong Marathi Tamil

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

Gujarati Malagasy Swahili

Hebrew Malay Tagalog

5.6 Federal Rates: Over-the-Phone Interpretation

On Demand:

Scheduled:

Class 1 (all languages)

Afrikaans French Creole Lebanese Sicilian

Akan Fujianese Liberian Sierra Leone Creole

Albanian (Cham Dialect) Fukinese Lingala Sinhalese

Amharic Fulani Liongoo Slovak

Language Class Year 1 Year 2 Year 3 Year 4 Year

Class 1 $1.95 $2.00 $2.05 $2.10 $2.15

Class 1 $187.00 $191.68 $196.47 $201.38 $206.41

Confidential Page 18 of 34 March 28, 2023

Amharic Fuzhou Lithuanian Slovene

Arabic Gaelic Luganda Somali

Aramaic Georgian Maay Sorani

Aramaic German Macedonian Sotho

Armenian Ghana Malagasy Spanish

Ashanti Greek Malay Sudanese

Assyrian Gujarati Malay Swahili

Azerbaijani Haitian Creole Malayalam Swedish

Azorean Hakka Maltese Syrian

Bahasa Hausa Mam Tagalog

Bambara Hebrew Mandingo Taishanese

Bangla Hindi Mandrain Taiwanese

Bedhini Hmong Marathi Tamil

Belorussian Hunan Marshallese Tedim

Bengali Hungarian Mien Telugu

Bosnian Ibo Mixteco Thai

Bravanese Icelandic Mongolian Tibetain

Bulgarian Igbo Montenergian Tibetan

Burmese Iiocano Moroccan Tigrinya

Cambodian Indonesian Navajo Toishanese

Cantonese Indonesian Nepali Tonga

Cape Verdean Creole Iranian Norwegian Tongan

Catalan Iraqi Nuer Trukese

Cebuano Italian Nyanja Trukese

Chaldean Japanese Oromo Tswana

Chaochow Javanese Pakistani Turkmen

Chin Jordanian Pashto Turksih

Chiu Chow Kannada Persian Twi

Chuukese Karen Pidgin Ukrainian

Croatian Karenni Polish Urdu

Czech Kayah Portuguese Uyghur

Danish Kazakh Portuguese Creole Uzbek

Dari Khalkha Mongolian Punjabi Vietnamese

Dinka Khmer Pwo Visayan

Dutch Kinyarwanda Q'anjob'al Welsh

Dzongkha Kirundi Quechua (K'iche) Wolof

Egyptian Kizigua Romani Yao

Eritrean Korean Romanian Yemini

Estonian Krhan Romansch Yiddish

Ethiopian Krio Rundi Yorubua

Falam Kunama Russian Yugoslavian

Farsi (Afghani/Iranian) Kurdish Samoan Yupik

Confidential Page 19 of 34 March 28, 2023

Finnish Lahu Serbian Zulu

Flemish Lao Serbo-Croatian

French Latin Shanghainese

French Creole Latvian Sichuan

5.7 American Sign Language

Services under this SIN, enhance the accessibility and availability of the spoken and written word, by those who are visually and/or hearing impaired. Sign Language Services include ASL/English, Manually Coded English, Pidgin Signed English (PSE), Contact Sign; International Sign and other service include Closed Captioning, Deaf Interpreting, Tactile and Cued English Transliteration. Braille, Text Adaptation, and Section 508 Compliant Language Services are also provided under this SIN. Products may be offered under this SIN that complement the services outlined to provide a total solution for full accessibility of all forms of communication.

Position Description: Provide Sign language interpretation for individuals during meetings, interview, daily office tasks or other related individual needs.

Minimum Qualifications:

RID Certification

Year 1 Year 2 Year 3 Year 4 Year

$187.00 $191.68 $196.47 $201.38 $206.41

Class 1 $187.00 per hour

English American Sign Language (in person, scheduled video remote)

*Please note there is a 4 hour minimum for American Sign Language Interpretation

5.8 Video Remote Interpreting

Position Description: To provide interpretation for individuals during meetings, interviews, daily office tasks or other related individual needs.

Minimum Qualifications:

These services will be offered in two classes. On demand services are for high volume customers and will be charged at a per minute rate. There will be a $150.00 minimum per month. For scheduled services, there is a $150.00 minimum.

Confidential Page 20 of 34 March 28, 2023

On Demand:

Class 1 $3.70 $3.79 $3.88 $3.98 $4.08

Scheduled:

Class 1 (all languages)

Afrikaans French Creole Lebanese Sicilian

Akan Fujianese Liberian Sierra Leone Creole

Albanian (Cham Dialect) Fukinese Lingala Sinhalese

Amharic Fulani Liongoo Slovak

Amharic Fuzhou Lithuanian Slovene

Arabic Gaelic Luganda Somali

Aramaic Georgian Maay Sorani

Aramaic German Macedonian Sotho

Armenian Ghana Malagasy Spanish

Ashanti Greek Malay Sudanese

Assyrian Gujarati Malay Swahili

Azerbaijani Haitian Creole Malayalam Swedish

Azorean Hakka Maltese Syrian

Bahasa Hausa Mam Tagalog

Bambara Hebrew Mandingo Taishanese

Bangla Hindi Mandrain Taiwanese

Bedhini Hmong Marathi Tamil

Belorussian Hunan Marshallese Tedim

Bengali Hungarian Mien Telugu

Bosnian Ibo Mixteco Thai

Bravanese Icelandic Mongolian Tibetain

Bulgarian Igbo Montenergian Tibetan

Burmese Iiocano Moroccan Tigrinya

Cambodian Indonesian Navajo Toishanese

Cantonese Indonesian Nepali Tonga

Cape Verdean Creole Iranian Norwegian Tongan

Catalan Iraqi Nuer Trukese

Cebuano Italian Nyanja Trukese

Chaldean Japanese Oromo Tswana

Chaochow Javanese Pakistani Turkmen

Chin Jordanian Pashto Turksih

Class 1 $187.00 $191.68 $196.47 $201.38 $206.41

Confidential Page 21 of 34 March 28, 2023

Chiu Chow Kannada Persian Twi

Chuukese Karen Pidgin Ukrainian

Croatian Karenni Polish Urdu

Czech Kayah Portuguese Uyghur

Danish Kazakh Portuguese Creole Uzbek

Dari Khalkha Mongolian Punjabi Vietnamese

Dinka Khmer Pwo Visayan

Dutch Kinyarwanda Q'anjob'al Welsh

Dzongkha Kirundi Quechua (K'iche) Wolof

Egyptian Kizigua Romani Yao

Eritrean Korean Romanian Yemini

Estonian Krhan Romansch Yiddish

Ethiopian Krio Rundi Yoruba

Falam Kunama Russian Yugoslavian

Farsi (Afghani/Iranian) Kurdish Samoan Yupik

Finnish Lahu Serbian Zulu

Flemish

Lao

Serbo-Croatian

*American Sign

Language

French Latin Shanghainese

French Creole Latvian Sichuan

5.9 Interpretation Rush & Cancellation Policy

Rush: all requests received with less than 1 business day notice will incur a 50% rush fee

Cancellation policy: Should the agency cancel an appointment within 24 hours of appointment start time agency will be billed 100% of the assignment cost. Should the agency cancel an appointment within 48 hours of appointment start time, the agency will be billed 50% of the assignment cost.

Confidential Page 22 of 34 March 28, 2023

6 TRANSCRIPTION SERVICES

TransPerfect uses native, professional transcriptionists for our projects and we provide them with, any and all background and reference materials possible. Additionally, we look at accents and other local characteristics found in the audio/video and seek to match the appropriate transcriptionists. After a transcription is completed, we add a proofreading/Quality Control step utilizing a second native speaker depending on the client’s specifications and what they intend to use the transcript for.

Finally, we complete a final eye-check to verifying the formatting is correct and all of the client’s required specifications are fully met. All transcript deliverables can be provided to the client in both paper and digital copy.

TransPerfect has the ability to work with the following files without having to needing to convert the format.: MP3, MP4, .WMA, .WVA, QuickTime, .DSS, .MSV, .DVF.

Position Description: TransPerfect Translators are tasked with accurately transcribing, proofreading and editing audio into text. They monitor all quality control steps, and confirm they are adhering to and make sure projects are completed on time.

Minimum Qualifications:

Per Audio Hour:

Class 1 $191.44 $196.23 $201.14 $206.17 $211.32

Class 2 $297.23 $304.66 $312.28 $320.09 $328.09

Class 3 $392.95 $402.77 $412.84 $423.16 $433.74

Class 4 $498.74 $511.21 $523.99 $537.09 $550.52

Class 5 $599.50 $614.49 $629.85 $645.60 $661.74

6.1 Federal Rates: Transcription

English

Class 2

French German Italian Portuguese

Spanish

Class 3

Bosnian Flemish Polish Ukrainian

Bulgarian Flungarian Romanian

Catalan German Russian

Croatian Greek Serbian

Czech Hungarian Slovak

Danish Latvian Slovene

Dutch Lithuanian Swedish

Estonian Norwegian Turkish

Confidential Page 23 of 34 March 28, 2023

Belorussian Georgian Korean Uzbek

Cambodian Haitian Creole Mandarin

Cantonese Indonesian Taiwanese

Fuzhou Japanese Vietnamese

Class 5

Afrikaans Japanese Nepali Tigrinya

Akan Javanese Nyanja Trukese

Albanian (Cham dialect)

Kannada

Pashto

Tswana

Amharic Kazakh Punjabi Turkish

Arabic

Khalkha

Quechua

(K'iche)

Turkmen

Armenian Khmer Romani Urdu

Azerbaijani Korean Romansch Uzbek

Bengali Kurdish Rundi Vietnamese

Burmese Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

Gujarati Malagasy Swahili

Hebrew Malay Tagalog

Hindi Maltese Taiwanese

Hmong Marathi Tamil

Icelandic Marshallese Telugu

Indonesian Mongolian Thai

Confidential Page 24 of 34 March 28, 2023

7 DESKTOP PUBLISHING/FORMATTING ALL

LANGUAGES

TransPerfect has an in-house Desktop Publishing department that can work on a Mac or PC platform. Our design and DTP experts have experience in Quark, Illustrator, PageMaker, FrameMaker, Photoshop and Word. We are able to typeset in virtually any application a client requests including, but not limited to, Word, PowerPoint, Excel, Publisher, FreeHand, Corel, Interleaf, InDesign and Visio.

With expertise in all application, we draw upon our library of fonts in more than 100 languages including Japanese, Russian, Arabic, and Vietnamese. We can typeset complex files in Mac or PC platforms and deliver the kind of electronic files you prefer.

Position Description: Recreates texts and images in documents to ensure they are ready for edits.

Minimum qualifications:

7.1 DESKTOP PUBLISHING/FORMATTING

Class 1, 2, 3 $55.00 $56.38 $57.79 $59.23 $60.71

Class 2

Belorussian Estonian Hungarian Russian

Bosnian Finnish Italian Serbian

Bulgarian Flemish Latvian Slovak

Catalan French Lithuanian Slovene

Croatian Georgian Norwegian Swedish

Czech German Polish Ukrainian

Danish Greek Portuguese

Dutch Haitian Creole Romanian

Class 3

Afrikaans Hmong Marathi Tamil

Akan Icelandic Marshallese Telugu

Albanian Indonesian Mongolian Thai

Amharic Japanese Nepali Tigrinya

Arabic Javanese Nyanja Trukese

Armenian Kannada Pashto Tswana

Azerbaijani Kazakh Punjabi Turkish

Confidential Page 25 of 34 March 28, 2023

Bengali Khalkha Quechua (K'iche) Turkmen

Burmese Khmer Romani Urdu

Cambodian Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

Gujarati Malagasy Swahili

Hindi Maltese Taiwanese

7.2 Project Management

Position Description: TransPerfect Project Manager’s assign tasks and monitor the performance of our linguists.

They verify all quality control steps are adhered to and make sure projects are completed on time, and within budget.

Minimum Qualifications:

All Languages $75.00 $76.88 $78.80 $80.77 $82.79

Confidential Page 26 of 34 March 28, 2023

8 VOICE OVER LINGUIST CLASS 1-4

Position Description: Professional voice talent, actor. TransPerfect Studios follows a stringent testing process to validate all talent are native speakers. Our talent base includes both union and non-union talent certified in over 200 languages. Testing includes certification for certain content types including marketing/promo, corporate, documentary-style, and eLearning.

Minimum qualifications:

Native speaker

At 1-2 years of experience

Minimums:

Please note there is a $595.00 minimum for Class 1 & 2 languages Please note there is a $695.00 minimum for Class 3 languages Please note there is a $795.00 minimum for Class 4 languages

Class 1 $158.00 $161.95 $166.00 $170.15 $174.40

Class 2 $158.00 $161.95 $166.00 $170.15 $174.40

Class 3 $178.00 $182.45 $187.01 $191.69 $196.48

Class 4 $192.00 $196.80 $201.72 $206.76 $211.93

Class 1

Spanish

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Czech Haitian Creole Serbian

Danish Hungarian Slovak

Dutch Latvian Slovene

Class 4

Afrikaans Hindi Maltese Taiwanese

Akan Hmong Marathi Tamil

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Confidential Page 27 of 34 March 28, 2023

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

8.1 Voice Over: Bilingual Supervisor

Position Description: Onsite bilingual session producers add value to any session or edit. They assist with quality control, create improvised t/translation edits on the fly, and provide language specific direction and voice coaching to talent.

Minimum qualifications:

At 1-2 years of experience

Minimums:

Please note there is a $395.00 minimum for Class 1 and 2 languages Please note there is a $425.00 minimum for Class 3 languages Please note there is a $525.00 minimum for Class 4 languages

Per Hour:

Language Class Year 1 Year 2 Year 3 Year 4 Year 5

Class 1 $130.00 $133.25 $136.58 $139.99 $143.49

Class 2 $130.00 $133.25 $136.58 $139.99 $143.49

Class 3 $140.00 $143.50 $147.09 $150.77 $154.54

Class 4 $150.00 $153.75 $157.59 $161.53 $165.57

Class 1

Spanish

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Confidential Page 28 of 34 March 28, 2023

Czech Haitian Creole Serbian

Danish Hungarian Slovak

Dutch Latvian Slovene

Class 4

Afrikaans Hindi Maltese Taiwanese

Akan Hmong Marathi Tamil

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

8.2 Subtitling

Subtitling service requires multiple steps including: transcript creation, generating time coded template, translation, burning in subtitles or export to SRT and performing Quality Control with native speaker. TransPerfect translates the spoken dialogue creating written text and embedding the translated content into media.

Position description: translation he spoken dialogue into written text and embedding translated content into media.

Minimum Qualifications:

Minimum bachelor’s degree or its equivalent

3 years of experience working on subtitling projects

Expertise with subtitling software

Per 10 Minutes of Video:

Class 1 $1,150.00 $1,178.75 $1,208.22 $1,238.43 $1,269.39

Class 2 $1,210.00 $1,240.25 $1,271.26 $1,303.04 $1,335.62

Class 3 $1,240.00 $1,271.00 $1,302.78 $1,335.35 $1,368.73

Class 4 $1,365.00 $1,399.13 $1,434.11 $1,469.96 $1,506.71

Confidential Page 29 of 34 March 28, 2023

Class 2

French German Italian Portuguese

Class 3

Belorussian Estonian Lithuanian Swedish

Bosnian Finnish Norwegian Ukrainian

Bulgarian Flemish Polish

Catalan Georgian Romanian

Croatian Greek Russian

Czech Haitian Creole Serbian

Danish Hungarian Slovak

Dutch Latvian Slovene

Class 4

Afrikaans Hindi Maltese Taiwanese

Akan Hmong Marathi Tamil

Albanian (Cham dialect) Icelandic Marshallese Telugu

Amharic Indonesian Mongolian Thai

Arabic Japanese Nepali Tigrinya

Armenian Javanese Nyanja Trukese

Azerbaijani Kannada Pashto Tswana

Bengali Kazakh Punjabi Turkish

Burmese Khalkha Quechua (K'iche) Turkmen

Cambodian Khmer Romani Urdu

Cantonese Korean Romansch Uzbek

Chinese (Simplified) Kurdish Rundi Vietnamese

Chinese (Traditional) Lao Samoan Welsh

Dzongkha Latin Sinhalese Yao

Farsi Lingala Somali Yiddish

Gaelic Macedonian Sotho Zulu

8.3 Cultural Consulting

Position Description: Native speaker that understands cultural nuisances of target population. Advises project staff in planning and message development. Examines content, images, names to identify conceptual and phonetic elements that may need to be revised in order to be culturally appropriate for target audience.

Minimum Qualifications:

Bachelor degree or 3 years of related work experience

Confidential Page 30 of 34 March 28, 2023

Please note there is a 6 hour minimum per project.

All languages $105.00 $107.63 $110.32 $113.08 $115.91

8.4 Localization Engineer

Position description: Localization engineers are trained in both video and audio editing. They are also trained to handle voice recording, dubbing, editing and mixing. All audio is recorded and edited in a professional studio setting.

Minimum Qualifications:

3 years of proven experience working on subtitling and video editing projects.

Expertise in sound recording, editing and mixing

Minimum Bachelor’s degree or its equivalent

Expertise with video and sound software.

Native Speaker

All languages $101.00 $103.53 $106.12 $108.77 $111.49

8.5 Video Editor

Position Description: Video engineers are responsible for recording, mixing, editing and video synchronization.

They are trained in a number of disciplines, including 2D/3D animation, motion tracking, and VFX. Additionally, they are well versed in the niche editing skills required for localization based production.

Minimum Qualifications:

Native speaker

Bachelor’s degree or at least 2 years of professional work experience

Expertise with the subtitling and video editing processes and experience working with subtitling and video editing software.

Understanding of gain staging, signal routing, compressors, limiters, DeEsser, equalizers, and phone patches

Complete fluency in Mac OS X, Pro Tools and Waves plug-ins

Per Every 4 Hours:

All languages $1,019.00 $1,044.48 $1,070.59 $1,097.35 $1,124.78

Confidential Page 31 of 34 March 28, 2023

8.6 Captioning

Captioning services requires multiple steps including transcript creation including all dialog and relevant audio cues (laughter, music, etc) generate time coded template, opening/closing captions, performing Quality Control with native speaker. TransPerfect ensures all transcribed text matches the moving visual images on the screen.

Position Description: responsible for matching transcribed text to the corresponding visual images on a screen.

Minimum Qualifications:

Minimum Bachelor’s degree or its equivalent

3 years of experience working on captioning projects

Expertise with captioning software

Per Minute:

All languages $10.55 $10.81 $11.08 $11.36 $11.64

Confidential Page 32 of 34 March 28, 2023

9 TURNAROUND TIMES

Document Translation:

Below is a standard delivery schedule for standard translation, editing and proofreading projects. In cases where the subject matter is highly technical, or when desktop publishing/formatting is required, additional time will be needed. For specific turnaround times on any project, contact TransPerfect’s Director of Government Services at mdonnelly@transperfect.com.

In the event that a project is needed on a more accelerated turnaround time, TransPerfect customizes rush delivery times to help our clients meet the most urgent of needs.

Rush Premium Rates

# of Words 1 Day 2 Days 3 Days 4 Days 5+Days

700 or fewer 0% 0% 0% 0% 0%

701 to 2,000 0% 0% 0% 0% 0%

2,001 to 4,500 25% 0% 0% 0% 0%

4,501 to 7,000 50% 25% 0% 0% 0%

7,001 to 9,501 75% 50% 25% 0% 0%

9,501 to 10,500 100% 75% 50% 0% 0%

10,501 and over n/a 100% 75% 50% 25%

*Above Federal Rush Premium Rates are standardized for translation services (translation, editing and proofing), if additional services are required (i.e. desktop publishing, formatting or multiple language pairs) rush rates will be negotiated at the Task Order Level. All other services are available at a 50% rush fee.

Number of Words in Document Suggested Turnaround Time (in Business Days)

2,000 or fewer 2 days

2,001 to 4,500 3 days

4,501 to 7,000 4 days

7,001 to 9,500 5 days

9,501 to 10,500 6 days

10,501 and over 7+ days mailto:mdonnelly@transperfect.com

Confidential Page 33 of 34 March 28, 2023

Transcription Services:

TURNAROUND TIMES

Below is a standard delivery for transcription services.

In the event that a project is needed on a more accelerated turnaround time, TransPerfect customized rush delivery times to help our clients meet the most urgent of needs. For specific turnaround time on any project, contact the

PM.

Rush Premium Rates

# of Audio Hours 1 Day 2 Days 3 Days 4 Days 5 Days

0-1 hours 25% 0% 0% 0% 0%

1-2 hours 25% 0% 0% 0% 0%

2-3 hours 75% 50% 25% 0% 0%

3-4 hours 100% 75% 50% 25% 0%

5-6 hours 100% 100% 75% 50% 25%

SERVICE CONTRACT LABOR STANDARDS (SCLS) MATRIX

SCLS Eligible Contract Labor Category

SCLS Equivalent Code - Title WD Number

Foreign Language Translator 30110-Foreign Language Translator

1987-0989

Interpreter (Sign Language) 30130-Interpreter (Sign Language)

1988-72

Number of Hours of the Audio Suggested Turnaround Time (in Business Days)

0-1 hour 2 business days

1-2 hours 3 business days

2-3 hours 4-5 business days

3-4 hours 6-7 business days

4-5 hours 7 business days

5-6 hours 8 business days

6-8 hours 9 business days

8-10 hours 10 business days

10-15 hours 11 business days

15-20 hours 12-13 business days

Confidential Page 34 of 34 March 28, 2023

The Service Contract Act (SCA) is applicable to this contract and includes SCA applicable labor categories. The prices for the indicated SCA labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the matrix. The prices offered are based on the preponderance of where work is performed and should work be performed in an area with lower SCA rates, resulting in lower wages being paid, the task order prices will be discounted accordingly.

Foreign Language Translator includes Revision No. 37 Interpreter (Sign Language) includes Revision No. 25