47QMCB25Q0009 - Limited Sources J and A Redacted.pdf

This document is a Limited Sources Justification and Approval for a GSA Federal Acquisition Service contract. GSA intends to award a non-competitive task order to Systems Integration, Inc. for continued GSA Contact Center support services. The contract covers 13 independent Contact Centers (GSACCs) that manage and respond to customer inquiries through multiple channels, with an estimated annual call volume of approximately 800,000 inbound and outbound calls.

The task order (47QMCB21F0005) will have a base period from January 4, 2026 to January 3, 2027, with four one-year option periods extending through January 3, 2031. The total contract value is $23,596,571.90, with yearly subtotals ranging from $4,450,513.78 to $4,655,479.71. The solution is a cloud-based technology platform supporting over 220 contact center agents located across various geographic locations in the United States. The justification emphasizes continuing with the incumbent contractor to maintain operational efficiency, capitalize on existing implementation knowledge, and avoid duplicate transition efforts.