47QFHA23K0007_T10_08f_Exhibit 2_PPQ.docx

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Attached to
DLIFLC Advanced Language Enhancement Course (ALEC) IV Development Federal contract opportunity
Solicitation number
47QFHA23K0007
Issued by
GSA Federal Acquisition Service

About this file

This document is a past performance questionnaire for contractors responding to solicitation number 47QFHA23K0007 from the General Services Administration (GSA) Federal Acquisition Service. The solicitation is for the DLIFLC Advanced Language Enhancement Course (ALEC) IV Development contract. The past performance questionnaire requests information about the contractor's previous work including contract details, performance ratings, and a question on whether the evaluator would select the contractor again. Evaluators are asked to return the completed questionnaire by August 7, 2023 to provide input on the source selection process. Performance factors for evaluation include quality of work, personnel, cost/budget control, customer satisfaction, timeliness, and business relations. Ratings are on a scale of exceptional, very good, satisfactory, marginal, and unsatisfactory.

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SOLICITATION 47QFHA23K0007

Past Performance Questionnaire for GSA Solicitation 47QFHA23K0007 Project Name: DLIFLC Advanced Language Enhancement Courses (ALEC)

PAST PERFORMANCE QUESTIONNAIRE – DLIFLC Advance Language Enhancement Courses (ALEC)

Thank you in advance for your assistance in completing this questionnaire. GSA will use your feedback in evaluating past performance during source selection proceedings. The contractor that provided you this form is a potential candidate for award of a contract to provide Advanced Language Enhancement Course (ALEC). Please return your completed questionnaire by email to dee.sysengchanh@gsa.gov, matthew.hughes@gsa.gov, and christopher.nettey@gsa.gov later than August 7, 2023, 12:00 PM Central.

1. Contractor Name:

Role on Project: (Prime/Subcontractor):

2. Contract Number:

3. Contractor Address:
4. Contract Type:

____Firm Fixed Price

____T&M/LH

____Cost Reimbursement ____Other (Please Specify)

5. Evaluator Agency/Company Name:
6. Evaluator POC/Phone/Email

7. Period of Performance:

8. Dollar Amount of Award: $______________ Annual Amount: $______________ Total Dollar Value with Mods:$_____________

FTE:

If your firm was a subcontractor:

Annual Amount: $______________ Total Dollar Value with Mods:$_____________ # Of FTE: ____________

9. Project Title:

10. Description of Contract Service/Scope of Contract:

11. Complexity of Work: Difficult: ____________ Routine: ____________

NOTE: Please use adjectival ratings from attached sheet.

12. Evaluation Factor
13. Comments (Attach additional sheets, if necessary.)
14. Rating

a. Quality of Work

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATISFACTORY

b. Personnel

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATISFACTORY

c. Cost/Budget Control

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATISFACTORY

d. Customer Satisfaction

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF “5” or “0”

1 through 5

e. Timeliness of Performance / Deliverables
COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATISFACTORY

f. Business Relations

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATISFACTORY

g. Overall Performance
COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATISFACTORY

15. Would you select this contractor again? Please explain. (Attach additional sheet if necessary.)

16. Name & Date:
17. Title:

PAST PERFORMANCE RATING GUIDELINES

Summarize Contractor Performance in each of the rating areas. Assign each area a rating of Unsatisfactory, Marginal, Satisfactory, Very Good, and Exceptional. Use the following instructions as guidance in making these evaluations. Please use the comments area on the preceding form to justify the rating given.

Ratings
Quality of Work/

Personnel/Service

-Compliance w/contract requirements -Accuracy of reports -Appropriateness of personnel -Technical excellence

Cost/Budget Control

-Within budget -Current, accurate, complete billings -Relationship of negotiated costs to actual -Cost efficiencies -Change orders issued Customer Satisfaction

Customer Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation.

On a scale of 1-5 (5 being the highest) please rate and describe your level of satisfaction with the contractor’s performance.

5 - Very satisfied

4 - Somewhat satisfied

3 - Neither satisfied nor dissatisfied

2 -Somewhat dissatisfied

0 - Very dissatisfied

Timeliness of Services/Deliverables

-Met interim milestones -Reliable -Responsive to technical direction -Completed on time Business Relations

-Effective Mgmt -Business like correspondence -Responsive to contract reqmnts -Prompt notification of problems -Reasonable/ cooperative -Flexible -Pro-active

Unsatisfactory
Nonconformances

are comprising the achievement of contract reqmnts Cost issues are comprising performance

Delays are compromising achievement of contract reqmts
Response is not effective
Marginal
Nonconformances require major agency resources to ensure achievement of contract reqmnts
Cost issues require major agency resources to ensure achievement of contract reqmnts
Delays require major agency resources to ensure achievement of contract reqmnts
Response is marginally effective
Satisfactory
Nonconformances

do not impact achievement of contract reqmnts Cost issues do not impact achievement of contract reqmnts

Delays do not impact achievement of contract reqmnts
Response is usually effective
Very Good
There are no quality problems/issues, and the contractor has substantially exceeded the contract performance requirements without commensurate additional costs to the Government
There are no cost management issues and the Contractor has exceeded the contract requirements, achieving cost savings to the Government.
There are no delays
Response to inquiries and/or technical, service, administrative issues are effective.

Exceptional The contractor has demonstrated an exceptional performance level that was significantly in excess of anticipated achievements and is commendable as an example for others. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".

The contractor has demonstrated an exceptional performance. It is expected that this rating will be used in those rare circumstances where the contractor achieved cost savings and performance clearly exceeds the performance levels described as "Exceptional".

The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".

The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".

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