04 PWS TSA MCI Custodial.pdf

January 27, 2026

National Custodial Specification

SOLICITATION NUMBER:

SERVICE: Custodial and Related Services

(TSA) Transportation Security Administration Space LOCATION(S): Kansas City International Airport, 601 Brasilia Avenue, Kansas City, MO 64153

PERIOD OF PERFORMANCE:

1/1/2027 – 12/31/2027 1/1/2028 – 12/31/2028 1/1/2029 – 12/31/2029 1/1/2030 – 12/31/2030 1/1/2031 – 12/31/2031

SOLICITATION ISSUE DATE: 07/01/2026

OFFER RECEIPT DATE/TIME: 08/05/2026

ATTACHMENT A

Table of Contents

DESCRIPTION/SPECIFICATIONS/STATEMENTOFWORK

1ObjectivesandScope 1.1CleaningSchedule 1.2StaffingPlan 1.3CleaningPlan 1.4QualityControlPlan(QCP) 1.5ServiceCalls 1.6CommunicationApproach

1.6.1MeetingRequirements 1.6.2JointServiceInspections

2PerformanceStandards 2.1InteriorServices

2.1.1AreaTypes(Notall-inclusive) 2.1.1.1Disinfection/SanitizationAreas

2.1.1.1.1Restrooms–RESERVED 2.1.1.1.1.1ShowerRooms-RESERVED

2.1.1.1.2Breakrooms–(1total) 2.1.1.1.3FitnessCenter-RESERVED 2.1.1.1.4ChildCare-RESERVED 2.1.1.1.5HoldingCells-RESERVED 2.1.1.1.6Labs/Health/LactationRooms-RESERVED

2.1.1.2ComputerRooms–RESERVED 2.1.1.3TrainingRooms 2.1.1.4Entrances/Lobbies-RESERVED 2.1.1.5Offices/Cubicles 2.1.1.6Stairs,Stairways,Treads,Risers,RailingsandLandings-RESERVED 2.1.1.7Mail/Copy/Storage -RESERVED 2.1.1.8VerticalTransportation-RESERVED 2.1.1.9FineArts-RESERVED 2.1.1.10UnitedStatesPostalSpace-RESERVED

2.1.2SpecificTasks(Notall-inclusive) 2.1.2.1HardFloors

2.1.2.1.1FloorMatsandRunners–RESERVED

2.1.2.1.2Vacuuming 2.1.2.2Dusting 2.1.2.3PolicingInteriorAreas 2.1.2.4Trash,Wastebaskets,andReceptacles 2.1.2.5Dispensers

2.1.3Finishes 2.1.3.1Fixtures 2.1.3.2Surfaces

2.1.3.2.1VerticalSurfaces/Walls 2.1.3.3HistoricFeatures-RESERVED

2.1.4InteriorGraffitiRemoval-RESERVED

2.2 Exterior Service14

2.3SupplementalServices

2.3.1SolidWasteManagement-RESERVED 2.3.2QuarterlyIntegratedPestManagement 2.3.3GroundsMaintenance-RESERVED 2.3.4SnowandIceRemoval-RESERVED 2.3.5WindowWashing-RESERVED 2.3.6ChildCareCenter-RESERVED 2.3.7InteriorandAtriumPlants(GovernmentFurnishedPlants)-RESERVED

2.4AboveStandardServices 2.4.1InteriorAboveStandardServices

2.4.1.1LaborServices–RESERVED

2.4.1.1.1RESERVED

2.4.1.1.2RESERVED

2.4.1.1.3RESERVED

2.4.1.2InteriorWindowWashing–RESERVED 2.4.1.3HighCleaning–RESERVED 2.4.1.4WashingBlindsandCoverings(NotIncludingDrapes,CurtainsandUniqueCoverings)–RESERVED 2.4.1.5CarpetExtraction(PrivateAreas) 2.4.1.6MachineStripandWaxResilientOfficeFloors 2.4.1.7HoldingCellInteriors-RESERVED

2.4.2ExteriorAboveStandardServices–RESERVED 3ContractorResponsibilities

3.1StandardsofConduct 3.2Supervisors

3.3Training 3.3.1SupervisorTraining 3.3.2AsbestosAwarenessTraining

3.4Uniforms 3.5KeyControl 3.6PersonnelQualifications

3.6.1SupervisoryPersonnel 3.6.2Non-Supervisory Personnel

3.7ProtectionandDamage 3.8MiscellaneousRequirements 3.9Safety,Health,andAccessibility 3.10ExposureControlPlan 3.11ContractorPandemicPlan 3.12HazardCommunicationPlan 3.13SafetyDataSheets 3.14StrikeContingencyPlan(SCP) 3.15OccupantEmergencyPlan(OEP)Training

4ProvidedByTheGovernment(NotIdentifiedElsewhereintheSpecification) 4.1UseofGovernmentInformationTechnology-RESERVED 4.2SafeguardingSensitiveDataandInformationTechnologyResources 4.3GovernmentForms

5SecurityRequirementsandPersonalIdentityVerificationProcedures(Non-ClassifiedContract) 5.1FitnessDeterminations 5.2CompliancewithSecurityRequirements 5.3IdentificationResponsibility 5.4EscortRequirements 5.5RemovalFromContractWork 5.6SafeguardingandDisseminationofControlledUnclassifiedInformation 5.7ProhibitedTelecommunicationsEquipment 5.8RecordingPresence

6AdministrativeRequirements 6.1OtherContractors 6.2Ordinances,Taxes,PermitsandLicenses 6.3DiscrepancyintheSpecifications 6.4FederalRequirements 6.5SpaceChangeMethodology

6.6SuspensionofWork 7.Exhibits

EXHIBIT1:BuildingInformationSheet EXHIBIT2:QualityAssuranceSurveillancePlan(QASP)Overview&AcceptableQualityLevels(AQLs) EXHIBIT3:SolidWasteandRecyclingReport-RESERVED EXHIBIT4:ContractorSubmittals/DeliverablesChart EXHIBIT5:ExposureControlPlan(ECP)EXAMPLE EXHIBIT6:SnowandIceRemovalPlanEXAMPLE-RESERVED EXHIBIT7:Definitions EXHIBIT8:AsbestosNotificationLetter-RESERVED

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1 Objectives and Scope This is a Performance Work Statement (PWS) for Custodial and Related Services defined under the scope of this contract for the Kansas City International Airport, 601 Brasilia Avenue, Kansas City, MO.This PWS describesthe requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor).

Custodial and related services provided by the Contractor are arranged by, and contract administration is provided through, one or more of the following entities: GSA’s Central Office, Zone Office, Field Offices, or Local Offices.

These entities represent the Facility Management organizations that have been adopted by GSA’s organizational leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem- solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives. Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives. The Contractor shall identify efficiencies, opportunities for savings and be overall cost conscious while developing their schedules, proposals, and staffing levels to ensure the best value for the taxpayer

All references incorporated herein as Web sites (URLs) are accurate as of 2025 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

The Contractor shall perform custodial services in a manner that will maintain the condition and cleanliness of the facility/facilities in accordance with the standards and regulations outlined within this PWS. Facility specific population and traffic shall be considered for the different area types and locations on this contract. Custodial services herein apply to different property and area types and outline requirements for maintaining the cleanliness and condition of varied environments. Specific property types covered by this contract include:airport officespace.

1.1 Cleaning Schedule

The operating hours of the facility shall be considered when creating the cleaning schedule. The Contractor shall submit an initial cleaning schedule with proposal submission that details when each cleaning activity will be performed and what equipment will be used to perform the activity. The performance of disruptive services, which could include, but are not limited to: carpet shampooing, floor waxing, vacuuming, may be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after building operating hours. If the Contractor is unsure as to whether an activity will be disruptive they should check with the COR before proceeding.

The cleaning schedule is considered the Contractor’s efficient approach to the work. Changes necessary for achieving the contract PWS requirements shall be the responsibility of the Contractor and implemented at no additional cost to the government. Cleaning schedules and any revisions are to be submitted to the CO or their designee for approval prior to implementation.

This finalized cleaning schedule shall include the dates and Contractor to be used for all subcontracted services.

The Contractor shall adhere to the approved cleaning schedule. The Contractor's cleaning schedule will be utilized by the Government in conjunction with the Quality Assurance Surveillance Plan (QASP) to effectively assess the Contractor's performance to ensure that the services performed meet contract standards.

The Contractor’s cleaning schedule shall include all standard services as described in this specification. The Contractor’s cleaning schedule shall, at a minimum, identify the cleaning activities, locations, times and associated staffing to accomplish the work at the specified frequencies, inclusive of daily and periodic recurring and non-recurring tasks.

The Cleaning Schedule is a living document and may be subject to change for the Contractor to better meet the needs of the contract requirement.If the contractis modified to the extent where a change in the Cleaning Schedule is necessary, the Contractor is required to provide an updated Cleaning Schedule to the CO or their designee for approval. The cleaning schedule is from 7am to 3pm, seven (7) days per week including holidays.

The contractor vacuums in the morning, but if the worker(s) are on the phone, the contractor will come back later to finish. There are no standard services that need to be scheduled outside of normal working hours. The location is in operation 24/7, the trash needs to be picked up twice during the workday, once in the morning and once in the afternoon before their shift is over. The agency must be present to gain access to the “Explosive Room”.

1.2 Staffing Plan

The Contractor’s staffing plan shall include a detailed description of how the Contractor intends to accomplish the requirements of the contract using in-house, corporate or subcontracted resources. The staffing plan shall include:

A. Types of positions, their titles, responsibilities, estimated labor hours per position, and physical locations (including corporate resources).

B. Minimum qualifications and descriptions associated with each position identified.

C. Description of how the Contractor plans to recruit and retain personnel, particularly key personnel.

D. Resumes and references for individuals who will serve in management and supervisory capacities.

E. General approach to accomplishing work given the geographic dispersion of facilities and proposed physical locations of employees.

F. The subcontracted resources to be used, and the work subcontractors will accomplish.

G. Approach to staffing coverage due to employee absences and staffing changes.

The Contractor's staffing plan will be utilized by the Government in conjunction with the QASP to effectively assess the Contractor's performance to ensure that the services performed meet the contract standards.If the contractis modified to the extent where a change in the Staffing Plan is necessary, the Contractor is required to submit a revised Staffing Plan for approval by the CO or their designee.Any staffing level changes or vacanciesare expected to be communicated to the Government in real time. The Contractor or Government may determine staffing levels should be reconsidered to better meet the contract’s performance obligations, and the frequency of this review may vary, at no additional cost to the Government. Deductions for failure to adhere toa staffing plan shall be issued if there is also nonperformance or unsatisfactory contract performance.

1.3 Cleaning Plan

The Contractor shall submit a cleaning plan that sets forth the procedures, products and equipment that will be used to ensure exposure of building occupants and other facility personnel to potentially hazardous chemical, biological and particulate contaminants is reduced. The plan shall include: ways to minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and cleaning quality control processes; proper use of disinfectant products per manufacturer recommendations. The Cleaning Plan is due to the CO or their designee within the timeframe noted in Exhibit 4.The Contractor shall adhere to the cleaning plan but the plan is a living document and may be subject to change if needed by the Contractor to accomplish the work.

1.4 Quality Control Plan (QCP)

A Quality Control Plan (QCP) is a written document that the Contractor is required to establish and implement. The QCP specifies a system for determining whether or not cleaning service requirements of the contract are met and to self-identify and correct any deficiencies in the quality of services before the level of performance becomes unacceptable or recurring. The QCP also identifies opportunities where the Contractor can make improvements on how services are provided.

The Contractor shall adhere to the QCP but the QCP is a living document and may be subject to change if needed. The QCP will be utilized by the Government in conjunction with the QASP to effectively assess the Contractor's performance to ensure that the services performed meet contract standards.

The QCP shall at a minimum include the following:

A. Organization and Responsibilities

a. Communication approach B. Inspection System

a. Procedures for inspecting work at key points (e.g., before, during, and after)

b. Service calls

c. Description of inspection methods, frequencies, and documentation

d. Dates, locations and descriptions of action(s) taken (if necessary) of inspections performed

C. Deficiency Identification and Correction Process D. Submittals Management E. Documentation and Records F. Ongoing training program to ensure staff competency G. Coordination with Government Oversight

The QCP shall be submitted by the Contractor to the CO or their designee for review and acceptance. The Contractor is not authorized to start work until the QCP is accepted and the proper fitness determinations are obtained. Refer toSection 5of the solicitation,in regard to security requirements.

Evaluations of the Contractors work shall be based on the standards in this section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

1.5 Service Calls

Contractor shall respond to emergency service calls during building(s) operating hours (Reference Exhibit 1) and during the Contractor’s regular cleaning schedule. Routine service calls should be responded to while in the space or during the next regularly scheduled cleaning time in the space. Once the Contractor leaves the space, returning to perform a routine service call is not expected. However, service calls due to incomplete service provided during the regularly scheduled time must be corrected immediately. Contractors shall detail in their QCP how they will monitor and respond to service calls. Minimization of repeat service calls due to incomplete or unsatisfactory performance is expected.

Service calls shall be monitored and satisfactorily responded to. The Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO or their designee.

1.6 Communication Approach

The Contractor shall prepare and provide to the CO or their designee a communication approach in their QCP, detailing how the Contractor plans to provide ’clear and effective’ communications with GSA using technology (two-way digital communication) to achieve all the requirements of this PWS. Contractor personnel shall be identified by name and number as noted in Section 3.2. The escalation of issues should also be considered and detailed when the need arises.

1.6.1 Meeting Requirements

The Contractor shall participate in GSA meetings, tenant meetings, quality control meetings, partnering meetings or any other meetings when requested by the CO or their designee. The meetings may be scheduled with the objective of communicating program specific information, including but not limited to: performance, quality control, quality assurance, staffing level changes, and work that will impact the tenants.

1.6.2 Joint Service Inspections

The Contractor shall accommodate all requests by the Government to participate in inspections of work performed by Contractor personnel. Scheduling for these joint inspections shall be coordinated through the CO or their designee. This inspection shall be used with other measures of performance in discussions on Contractor performance.

2 Performance Standards Frequencies have been identified for certain tasks in this section. Where a frequency is not stated and/or a specific task is not identified, it is the responsibility of the Contractor to determine how to meet the performance standards of this specification in accordance with Performance Based Service Contracting.

2.1 Interior Services

The Contractor shall provide interior standard services for the work items listed below. This section is organized by building area types and specific cleaning tasks. While neither the area types nor the task lists are all-inclusive, together they are intended to convey the overall custodial service performance standards for which the Contractor will be held responsible. Some area types in Section 2.1.1 may list specific cleaning tasks, but where none are listed, refer to Section 2.1.2 for a list of cleaning tasks that may be required. Any and all papers, equipment, and personal items shall not be disturbed in these areas.

2.1.1 Area Types (Not all-inclusive)

2.1.1.1 Disinfection/Sanitization Areas

These areas require specific cleaning protocols (such as involving the use of chemicals) to kill or inactivate pathogenic microorganisms (such as bacteria, viruses, and fungi) on surfaces. These are spaces, surfaces, or environments where the risk of germ transmission is elevated due to the nature of their use or occupants.

These areas and surfaces shall be cleaned, sanitized, or disinfected using disinfectants or another product containing the same active ingredient(s) at the same or greater concentration. When disinfectants are used in this specification the Contractor should allow all disinfected surfaces to air dry.

2.1.1.1.1 Restrooms – RESERVED

2.1.1.1.1.1 Shower Rooms - RESERVED

2.1.1.1.2 Breakroom

Public Area Cleaning: The Contractor shall be responsible for cleaning and sanitizing the concession areas that are accessible by the public. The Contractor is responsible for trash and recycling collection and removal. The Contractor shall clean, sanitize and ensure the areas are free of spillages, food crumbs, spots, smudges, marks, and soil build-up. These areas include: 1) serving area floors that are considered “public”,

2) floors in the dining area cleaning of dining room equipment (tables, table tops and bases, chairs, booths, counters, tray carts, furniture, water stations, and trash/recycling collection stations). Also, food contact surfaces such as public area service counters and dining tables shall be cleaned and sanitized with products safe for food contact. (Microwaves are included). Floors shall be maintained using the floor care standard requirements in Section 2.1.2.

Breakrooms are to follow this same standard noted above.

2.1.1.1.3 Fitness Center - RESERVED

2.1.1.1.4 Child Care - RESERVED

2.1.1.1.5 Holding Cells- RESERVED

2.1.1.1.6 Labs/Health/Lactation Rooms- RESERVED

2.1.1.2 Computer Rooms – RESERVED

2.1.1.3 Training Rooms

These area types shall be maintained to promote a productive and professional environment for meetings and collaborations.

2.1.1.4 Entrances/Lobbies - RESERVED

2.1.1.5 Offices/Cubicles

General, open office areas that consist of cubicles shall be maintained to support a productive and comfortable work environment for occupants. Private offices/shallbe maintained to this same standard.

2.1.1.6 Stairs, Stairways, Treads, Risers, Railings and Landings - RESERVED

2.1.1.7 Mail/Copy/Storage - RESERVED

2.1.1.8 Vertical Transportation - RESERVED

2.1.1.9 Fine Arts - RESERVED

2.1.1.10 United States Postal Space - RESERVED

2.1.2 Specific Tasks (Not all-inclusive)

This section includes cleaning tasks that are applicable to multiple area types in Section 2.1.1. It is not intended to be an all-inclusive list of the cleaning tasks that may be required to meet the standards in the specification.

2.1.2.1 Hard Floors

HardFloorsinclude,butarenotlimitedto,materialssuchaswood,vinyl,terrazzo,ceramic,porcelain,granite, rubber, concrete, marble, vinyl plank. Additionally, the definition encompasses floor grout,intersectingwall edges, corners, kickplates, thresholds, and baseboards.

Floorsandcoveringsshallbefreeofdirt,film,dustanddebris,scum,mildew,foreignresidue,spots,smudges, streaks, fungus, rust, soiled traffic patterns, gum, crusted materials, mineral deposits, marks from cleaning equipment,andfreeoffoulodor.Allfloorsshallbefreeoftrip,slip,andfallhazards.Seasonalconsiderations may require an adjustment.

A. Daily- High Traffic Floors such as entrances, aislesand hallways.

B. Weekly- Low Traffic Floors such as secondary corridors,aisles, and hallways.

Allhardfloorsshallbemaintainedinaccordancewiththemanufacturer'srecommendationsandshallmaintain their natural, uniform luster and not have a dull appearance.

The old finish or wax shall be removed/stripped in accordance with standard commercial practices to ensure a consistent appearance. Spots shall be eliminated.

A. Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas.

B. Sealing/Waxing Floors: Sealant/wax must adhere to the floor. Floor areas must be coated with a slip resistant seal.

The CO or their designee may consider approving alternative solutions to the refinishing noted above, such as:

A. Top Scrub and recoat of flooring (or other cost saving measures) as a maintenance standard.

B. Low traffic areas/floors maintained at a frequency other than annual.

2.1.2.1.1 Floor Mats and Runners – RESERVED

2.1.2.1.2 Vacuuming

Weekly- Carpet surfaces shall be fully vacuumed toremove dirt, dust, and other debris.

Spot vacuuming shall be performed, if necessary, to meet the above identified standards.

2.1.2.2 Dusting

All dusting shall be performed on surfaces that are accessible by hand or with an extension, without the use of a ladder.

Monthly- All horizontal surfaces shall be wiped cleanand free of dust, dirt, or smudges (including, but not limited to: countertops, table tops).

2.1.2.3 Policing Interior Areas

Daily- All specified TSA cleaning areas in section1.1 Cleaning schedule shall be policed and be free of papers, trash, and other discarded materials.

2.1.2.4 Trash, Wastebaskets, and Receptacles

The Governmentshall provide desk side and commonarea receptacles, as well as composting receptacles where applicable.

Private offices shall be provided desk side trash and recycling collection as a standard service.

Open office areas (such as screening rooms/breakrooms) shall be provided a common area for trash.

Twice Daily- All trash and recycling shall be collectedand removed to a location designated by the CO or their designee. (The Contractor is responsible to collect and transport this material in accordance with Section

2.3.1 (Solid Waste). All areas shall be free of discarded material. Desk side and common area trash and recycling receptacles, as outlined above, shall be emptied, kept clean, and odor-free. Plastic liners for all trash receptacles shall not be torn, worn, or contain residue and are the responsibility of the Contractor. Sanitary napkin disposal containers shall be lined with new receptacle bags.

2.1.2.5 Dispensers

The Lessor provide dispensers, including dispensers for tenant break rooms.

The Contractor shall perform routine cleaning, replenish supplies, and fill dispensers. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. The Contractor shall provide dispenser batteries.All dispensersinstalled at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act Accessibility Standards (ABAAS section F205) to ensure use by people with disabilities.

2.1.3 Finishes

2.1.3.1 Fixtures

Daily- Clean and sanitize all fixtures (Including,but are not limited to: washbasins, water faucets and handles).

Daily- All drinking fountains and bottle fillingstations shall be cleaned and sanitized.

2.1.3.2 Surfaces

Cleaning shall be performed on surfaces that are accessible by hand or with an extension, without the use of a ladder. Surface cleaning involves the removal of visible dirt, dust, debris, and other contaminants from all vertical and horizontal hard surfaces. Surfaces shall be wiped clean and free of dust, dirt, streaks, residue, buildup, cobwebs or smudges and encompasses a wide range of building materials, including but not limited to: porcelain, brass, brick, concrete, stone, wood, drywall, laminate, metal, paneling and stainless steel.

Personal and agency property that is not affixed to the building and is movable such as furniture, cabinets and desks with papers, computers, and keyboards shall not be disturbed or cleaned.

Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including, but are not limited to: corners, crevices, moldings, handrails, grills, doors, door knobs, door handles, door frames, push plates, kick plates, access control panels, light switches).

2.1.3.2.1Vertical Surfaces/Walls All vertical surfaces (such as mirrors) and wall surfaces shall be cleaned and free of dirt, spots, smudges, water spots, and marks. Cleaning shall not cause discoloration.

2.1.3.3 Historic Features - RESERVED

2.1.4 Interior Graffiti Removal - RESERVED

2.2 Exterior Services -RESERVED

2.3 Supplemental Services

Supplemental Services are other services the Government is including on this contract. Any service included below and not marked asRESERVEDshall be included as astandard service for pricing purposes.

2.3.1 Solid Waste Management - RESERVED

2.3.2 Integrated Pest Management

The Contractor shall develop an Integrated Pest Management (IPM) Program. An IPM Plan is a component of the IPM program. The plan coordinates many different aspects of the program to reduce sources of pests on a long-term basis for the interior of a facility. The Contractor’s plan and approach shall employ practices and techniques in and around the tenant space (as they relate to cleaning, trash, and materials handling) that reduce the sources of food, water, harborage, and access routes used by pests. Pest Control requirements are specified in 7 U.S.C. § 136r-1.

A. Pests refer to rats, mice, cockroaches, ants, flies, arachnids, any other arthropod pests not specifically excluded in this requirement, nests of stinging insects and outdoor populations of potentially indoor-infesting species that are within the property boundaries of the specified facility(s).

B. The Contractor shall identify and correct conditions that contribute to pest infestation. Historically, https://uscode.house.gov/search.xhtml?searchString=7+U.S.C.+%A7+136r-1&pageNumber=1&itemsPerPage=100&sortField=CODE_ORDER&action=search&q=NyBVLlMuQy4gpyAxMzZyLTE%3D%7C%3A%3A%3A%3A%3A%3A%3A%3Afalse%3A%7C%3A%3A%3A%3A%3A%3A%3A%3Afalse%3A%7Cfalse%7C%5B%3A%3A%3A%3A%3A%3A%3A%3Afalse%3A%5D%7C%5B%3A%5D conditions that have contributed to pest infestation have included dumpsters or stationary dumpsters, unclean storage areas, unclean food preparation areas, uncovered receptacles for food waste indoors, dense ground cover, and the presence of debris.

a. Application of chemical and non-chemical pesticides and trapping methods to address current pest infestations (pest populations) is not a part of standard services.

i. The Contractor shall submit an assessment of practices that may contribute to pest infestations (pest populations) as noted below in C. The report shall also include recommendations for getting rid of current pest infestations where applicable.

1. Each control recommendation noted in the report shall include a price the Contractor would charge separately to provide this service.

C. The Contractor shall conduct an initial pest assessment (IPA) of the current conditions of the building's interior.

a. Access to spaces shall be coordinated with the CO or their designee. The CO or their designee will inform the Contractor of any restrictions or areas requiring special scheduling.

b. The purpose of the initial assessment is for the custodial Contractor to identify areas or practices that may contribute to pest infestation.

c. Assessment must be performed by a certified pesticide applicator or licensed IPM Contractor.

D. The Contractor shall develop the IPM Plan which consists of a preventative maintenance process.

a. The plan should include at a minimum integrated methods, routine site inspections and maintenance, pest population monitoring, evaluation of the need for pest control and one or more pest control methods.

b. The plan shall also include a specification of the circumstances under which an emergency application of pesticides can be applied and a communications strategy directed to tenant spaces.

E. The Contractor shall notify the CO or their designee, in writing, of any sanitary or procedural modifications deemed necessary to eliminate pest infestation.

a. Should the pest population increase at any point throughout the contract due to the inadequacy of the Contractor’s IPM Plan, the Contractor is responsible to suppress the levels at no additional cost to the Government.

F. The contractor shall monitor, trap, and apply pesticide removal components of the IPM.

a. Pesticides used by the Contractor must be registered with the U.S. Environmental Protection

Agency, States and/or local jurisdiction. Transport, handling, and use of all pesticides shall be in strict accordance with the manufacturer’s label instructions and all applicable Federal, State, and local laws and regulations.

i. The Contractor shall not store any pesticide products on Government property. Use of any chemical pesticides must be approved by the CO or their designee prior to application.

G. The Contractor shall suppress indoor populations of rats, mice, cockroaches, ants, flies, and any other arthropod pests.

a. The following pests are excluded from core services; however, the Government may request remediation as an above standard service:

i. Birds

ii. Mosquitos

iii. Snakes

iv. Vertebrates that are not commensal rodents

v. Bats

vi. Termites

vii. Bed Bugs

viii. Other wood-destroying organisms

H. The Contractor shall be responsible for maintaining a pest control logbook or electronic file for each facility or site on this contract. Each log book or electronic file shall contain at least the following items:

a. A copy of the Pesticide Control Plan. The plan shall provide labels and SDS for all chemical pesticides used and purchase price, brand names of all pest control devices and equipment used, and the Contractor's service schedule for the inspection and/or treatment of the building.

b. Completed copiesofGSA Form 3638,Pest Control Workand Inspection Report, or an equivalent form such as another Contractor service report form that is approved by the CO or their designee.

The report form shall be used to advise the Contractor of routine service requests and to document the performance of all work. The Contractor shall also document on the GSA Form 3638 or equivalent all information on pesticide application that is required by statute in the jurisdiction where service is actually performed. Upon completion of a service visit to a facility, the Contractor's representative performing the service shall complete, sign, and date the GSA Form 3638 or equivalent form.

2.3.3 Grounds Maintenance - RESERVED

2.3.4 Snow and Ice Removal - RESERVED

2.3.5 Window Washing - RESERVED

2.3.6 Child Care Center - RESERVED

2.3.7 Interior and Atrium Plants (Government Furnished Plants) - RESERVED

2.4 Above Standard Services

The Contractor shall provide interior above standard services to fulfill the Government’s intermittent need for work.

These services are in addition to the services specified as a standard service. The Contractor shall not divert workforce to accomplish above standard services.

Submit as part of your initial proposal the pricing for the following above standard services. When requested to provide these services, the Contractor will be compensated at the quantity rate specified on the electronic offer sheet.

The Government reserves the right to obtain supplies and services from other sources if prices are found not to be fair and reasonable, based on competitive fair market prices.

2.4.1 Interior Above Standard Services

2.4.1.1 Labor Services – RESERVED

2.4.1.1.1 RESERVED

2.4.1.1.2 RESERVED

2.4.1.1.3 RESERVED

2.4.1.1.4 RESERVED

https://www.gsa.gov/reference/forms/pest-control-work-and-inspection-report

2.4.1.2 Interior Window Washing – RESERVED

2.4.1.3 High Cleaning – RESERVED

2.4.1.4 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) –

RESERVED

2.4.1.5 Carpet Extraction (Private Areas)

When ordered, the Contractor shall provide carpet extraction priced per square foot as outlined in Section 2.1.2.1.3.

2.4.1.6 Machine Strip and Wax Resilient Office Floors

When ordered, the Contractor shall provide pricing per square foot. Floors shall be machine stripped and sealed with 4 coats of finish.

2.4.1.7 Holding Cell Interiors - RESERVED

2.4.2 Exterior Above Standard Services – RESERVED

3 Contractor Responsibilities Along with fulfilling all the requirements in this PWS, additional contractor responsibilities are provided below to highlight contractor obligations under this contract. The following list is not all inclusive but rather general duties.

3.1 Standards of Conduct

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to its employees as may be necessary. Smoking (including vaping, and e-cigarettes) is not allowed in the building per GSA’s ‘No Smoking Policy.’ Each employee is expected to adhere to standards of behavior that reflect favorably on their employer, and the Federal Government.

3.2 Supervisors

A supervisor shall be available at all times when the contract work is in progress to receive notices, reports, or requests from the CO or their designee. The Contractor shall provide the CO or their designee with a list of telephone numbers where an authorized representative may be contacted at any hour to provide required services.

The list of contact information shall be provided in accordance with the timeframe in Exhibit 4.

3.3 Training

The Contractor shall provide employees with training to broaden their technical skills, improve customer service, and to promote personal development. Training provided shall embrace the concepts of providing and maintaining quality cleaning that is safe, and healthy. The websitewww.issa.comas well as other cleaning groups offertheir members educational materials on these items. The Contractor shall submit written certification to the CO or designee in accordance with the timeframe in Exhibit 4.

3.3.1 Supervisor Training

Each supervisory employee must maintain a current Advanced Custodial Technician certification from the Cleaning Management Institute (CMI) or equivalent. The CO or their designee will approve any equivalent course.

The training shall be conducted, at no additional expense to the Government, with written certifications submitted http://www.issa.com/ to the CO or their designee in accordance with the timeframe in Exhibit 4.

3.4 Uniforms

All employees shall wear distinctive, uniform clothing for ready identification. Uniforms shall be neat, clean, in good repair, and have a badge or monogram with the Contractor's name on it.

3.5 Key Control

The Contractor shall follow the building’s key control program. The Contractor shall maintain a current and accurate key control log documenting what keys were given to which Contractor’s personnel or subcontractors. The Contractor is financially liable for the cost of impacted locks rekeying if keys are lost or not recovered from employees or subcontractors.

3.6 Personnel Qualifications

3.6.1 Supervisory Personnel

Supervisory contract employees shall have a minimum of 3 years of experience managing similar services in building(s) of similar size and complexity. At the discretion of the CO or their designee formal training may be accepted in place of experience. The on-site supervisor is required to be fully conversant in English.

3.6.2 Non-Supervisory Personnel

The Contractor shall provide appropriate continuous training to their employees. The personnel employed by the Contractor shall be capable employees, who are trained and qualified in one or more related type service requirements.

The building(s) shall be fully staffed, beginning the first day of work under the contract, unless authorized by the CO or their designee. The Contractor’s staff shall be familiar with the building’s Occupancy Emergency Plan, which includes the shelter in place program. Further information on the program shall be provided by the CO or their designee and is noted in Section 3.15.

3.7 Protection and Damage

The Contractor shall make reasonable efforts to assist the Government to prevent hazardous conditions and property damage. To the extent that relevant conditions or activities are noted but are not associated with the Contractor’s scope, the Contractor shall promptly report such conditions or activities to the CO or their designee, or to security personnel.

The Contractor shall protect the Government’s property, buildings, materials, equipment, supplies, records and data that are within the Contractor’s control against unauthorized access, loss or damage. The Contractor shall be held liable for any damages incurred to Government property during the performance of all services - standard, supplemental and above standard. Contractor must repair, restore, or replace any damaged government property within 60 days of when damage occurred. Repaired damaged areas shall be warrantied for 1 year from time of accepted repair. All locally prescribed safety regulations, laws, and practices shall be carefully observed in performance of the work.

TheContractorshallestablishasystemforon-siteworkforcepersonneltoreportpotentiallyhazardousconditions, fires,anditemsinneedofrepair(e.g.inoperativelights,doors,torncarpets,leakingsinks)inthebuildingtotheCO ortheirdesigneeorotherdesignatedGovernmentrepresentatives,regardlessofwhethertheconditioniswithinthe Contractor’s responsibility.

The Contractor and Contractor’s employees and subcontractors shall comply with Regulations Governing Conduct on Federal Property (as posted in the building), and shall promptly report violations by employees, or as otherwise observed, to the CO or their designee, or security personnel.

3.8 Miscellaneous Requirements

The Custodial Contractor shall, at a minimum:

A. Ensure that the Contractor’s employees participate in building fire and civil defense drills.

B. Ensure, if applicable, rooms are locked after cleaning and that keys are returned to the designated office.

C. Ensure that lost and found articles by the Contractor’s employees are turned in to the CO or their designee.

D. Ensure that the Contractor employees notify the security officer on duty when unauthorized or suspicious person(s), vehicle(s), or package(s) are seen on premises.

3.9 Safety, Health, and Accessibility

Work shall comply with the applicable requirements of OSHA, 29 C.F.R. § 1910 and State and local safety and health requirements. Where there is a conflict between applicable regulations, the most stringent shall apply. The contractor shall adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this SOW. The Contractor shall ensure subcontractors comply with the requirements included herein, and shall promptly report violations by such subcontractors, or as otherwise observed, to the CO or their designee, or security personnel.

3.10 Exposure Control Plan

The Contractor shall establish and implement an Exposure Control Plan (ECP) to protect Contractor staff, building occupants and visitors from contamination, illness or injury by bacteria, viruses and other infectious agents during custodial tasks. The ECP is a written document that specifies the processes and procedures to be used by the Contractor when working with or around infectious materials. The ECP is a living document and may be subject to change depending on the needs of the contract, and changes in staff or building conditions. The ECP shall include the following, at a minimum:

A. Whether the Contractor proposes to use staff or subcontract support to perform cleaning of various biological materials or waste in various circumstances including, but not limited to the following:

a. Blood on any surface

b. Blood, vomit or feces in all TSA areas listed for cleaning

c. Blood or vomit on carpet structures

d. Flooding that includes sewage

e. Animal, pigeon and other avian excrement outside the building

f. Minor flooding or drain water backups that may contain black water.

B. Documentation of training in the OSHA bloodborne pathogens act (29 C.F.R.§1910.1030) and CDC guidelines for any staff designated to perform the aforementioned cleaning.

C. A list of the personal protective equipment to be used by staff in performing cleaning and disposal of biological materials or waste.

D. A description of the procedures to be followed by staff when encountering blood, vomit, sewage, or excrement in the course of their duties. Procedures for cleaning up black water or gray water (i.e. Category

2 or 3) and impacted building materials shall be in accordance withANSI/IICRC S- 500 Standard and Reference for Professional Water Damage Restoration.

E. A description of the procedures to be followed by staff when encountering mold in the course of their duties, in accordance with the USEPA Mold Remediation in Schools and Commercial Buildings

(EPA-402-K-01-001).

The Contractor shall submit their ECP for approval by the CO or their designee. An example ECP and timeframe for submittal can be found in Exhibit 5.

3.11 Contractor Pandemic Plan

The Contractor shall provide a ‘Contractor Pandemic Plan’. The Government must identify and plan for safeguards for its employees, contractors and visitors, and provide for continued operations in the event of a pandemic. The Contractor shall prepare an action plan on how they will protect building occupants and help prevent and reduce the spread and mitigate the potential effects of a pandemic event on custodial and related services. Given the unpredictable length and severity of a pandemic, the Contractor’s plan shall link their planned actions to the periods and phases established by the World Health Organization for a pandemic cycle and to the guidance provided by

CDC.

The Contractor shall submit the pandemic plan to the CO or their designee by the deadline in Exhibit 4. During a declared pandemic the Government reserves the right to substitute disinfectant cleaners for non-disinfectant cleaners and to change cleaning protocols when required by the CDC.

The Contractor's Pandemic Plan shall include the following, at a minimum:

A. Identify key Contractor personnel and their credentials for such an event B. Specify, require and provide Contractor employees with appropriate training to fully address cleaning requirements during pandemic events C. Explain how Contractor staff will communicate with and provide reporting and status updates to the

Government D. Provide a contingency (backup personnel) to continue services if Contractor staff get sick and are unable to work E. Identify those procedures that ensure compliant, timely, effective, and safe disinfectant cleaning practices F. Specify the type of PPE and how it will be used by Contractor staff G. Provide protocols to ensure that the Contractor has sufficient supplies of cleaners, PPE, and disinfectants

Reference material can be found at the links below:

1. For information on the phases of a pandemic cycle seehttps://www.ncbi.nlm.nih.gov/books/NBK143061/.

2. For CDC guidance seehttps://www.cdc.gov/.

3. See components of Pandemic Planning at https://www.cdc.gov/pandemic-flu/php/fed-gov-planning/index.html

4. A template for developing a Pandemic Plan is located athttps://www.fema.gov/media-library-data/1396880633531-35405f61d483668155492a7cccd1600b/Pandemic_Influenza_Template.pdf.

3.12 Hazard Communication Plan

The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29 C.F.R.

§1910.1200. The plan shall list all chemical productsproposed to be used in the performance of the contract, and include current Safety Data Sheets (SDS requirements noted in Section 3.13) for each product. The plan shall https://www.ncbi.nlm.nih.gov/books/NBK143061/ https://www.cdc.gov/ http://www.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf https://www.cdc.gov/pandemic-flu/php/fed-gov-planning/index.html https://www.fema.gov/media-library-data/1396880633531-35405f61d483668155492a7cccd1600b/Pandemic_Influenza_Template.pdf https://www.fema.gov/media-library-data/1396880633531-35405f61d483668155492a7cccd1600b/Pandemic_Influenza_Template.pdf include documentation of training for all Contractor staff in the plan and the hazard communication standard. The plan shall also identify the method of labeling the Contractor will use for all chemical product containers, including secondary dispensing containers used on site. The standard requires the Contractor to maintain a copy of their written Hazard Communication Plan onsite and it must be readily available to employees. The Hazard Communication Plan is due to the CO or their designee by the deadline in Exhibit 4. The cleaning plan (Section 1.3) and hazard communication plan may be combined into a single document at the discretion of the Contractor.

3.13 Safety Data Sheets

All products used during the life of the contract must have Safety Data Sheets (SDS) provided to the CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

The Contractor shall maintain the SDS in a location accessible to all employees and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee upon request.

Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials.

An inventory list of products to be used under this contract shall be provided to the CO or their designee. This list shall be updated as necessary, with a copy provided to the CO or their designee, throughout the term of the contract. The CO or their designee shall contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

3.14 Strike Contingency Plan (SCP)

The Contractor shall prepare a Strike Contingency Plan to be used in the event of a strike by their employees. The Strike Contingency Plan (SCP) shall be submitted to the CO or their designee by the deadline in Exhibit 4. At a minimum, the SCP shall include the following information:

A. Support Personnel: The SCP shall describe in detail how the Contractor shall staff the building to provide the services defined in this specification in the event of strikes by his employees. The Contractor shall keep HSPD-12 requirements and time frames in mind when preparing this plan.

B. Training and Certifications: The SCP shall describe in detail how the Contractor shall provide personnel that meet experience requirements, assuring the Government that all temporary or replacement employees (including the sub-contractor’s employees) shall meet the experience and certification requirements defined in this contract.

3.15 Occupant Emergency Plan (OEP) Training

The Government develops the facility(s) Occupant Emergency Plan (OEP) which is implemented during building emergencies. Designated Contractor personnel, including the supervisor(s), shall be thoroughly familiar with the Government's OEP. All of the Contractor’s employees shall be trained by the Contractor to fully understand their responsibilities relative to the OEP. The Contractor shall be required to perform the services required by the contract and as identified by the CO or their designee to the extent allowed during all emergency situations.

4 Provided By The Government (Not Identified Elsewhere in the Specification) Provided by the Government is:

A. Electrical power at existing outlets for the Contractor to operate equipment which is necessary to perform their work.

B. Hot and cold water as necessary is limited to the normal supply provided in the building. No special heating or cooling of the water shall be provided.

C. Space in the building including locker rooms, if available. Any existing equipment in space authorized for use by the Contractor such as lockers, tables, benches, or chairs that was placed within the building by the Government may be used by the Contractor during the term of the contract, provided authorization is received from the CO or their designee. This space and equipment shall be kept neat and clean. Upon contract completion, the space shall be returned to the Government in reasonably the same condition as at the time of award.

D. Space in the building for the storage of supplies and equipment inventories that are used in the performance of work under this contract. The Contractor shall maintain this space in a clean, neat and orderly condition. Under no circumstances shall the Contractor store flammable or explosive liquids (e.g.

naphtha, gasoline) in the building.

E. The Government is not responsible in any way for…