47PG0124R0003 Solicitation .pdf

04/18/2024

SOLICITATION NUMBER:47PG0124R0003

SERVICE: Custodial and Related Services

LOCATION(S): Robert A Young Federal Building, 1222 Spruce St, St Louis, MO, 63103

PERIOD OF PERFORMANCE: October 1, 2024

SOLICITATION ISSUE DATE: April 18, 2024

OFFER RECEIPT DATE/TIME: May 18, 2024 2:00 PM CST

TABLE OF CONTENTS

A. Solicitation/Contract Form 7 A.1 Standard Forms: 7

B. Services, Ordering and Prices 8 B.1 Description of Services: 8

C. Description/Specifications/Statement of Work 9 C.1 Objectives and Scope 9

C.1.1 The Contractor Shall 9 C.1.2 Cleaning Hours 10 C.1.3 Sustainable Cleaning 10

C.2 Sustainable Purchasing 11 C.2.1 Sustainable Product Standards 11 C.2.2 Proof of Compliance 11 C.2.3 Sustainable Cleaning Plan 11 C.2.4 Hazard Communication Plan 12 C.2.4.1 Safety Data Sheets 12

C.3 Standard Services 12 C.3.1 Interior Services 12 C.3.1.1 Floor Care 13 C.3.1.2 Carpets and Rugs 14 C.3.1.3 Floor Mats and Runners 14 C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Lactation Rooms, Laboratories, Health Units, and Holding Cells 14 C.3.1.5 Fixtures 16 C.3.1.6 Surfaces 16 C.3.1.7 High-Touch Surfaces 16 C.3.1.8 Walls 17 C.3.1.9 Trash and Wastebaskets 17 C.3.1.10 Elevators, Escalators and Stairways 17 C.3.1.11 Interior Window Washing 17 C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 18 C.3.1.13 Fine Arts Collection 18 C.3.1.14 Historic Buildings 18 C.3.1.15 Policing Inside Areas 18 C.3.1.16 Interior and Atrium Plants (Government Furnished Plants) 18 C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) 18

C.3.1.18 United States Postal Space/Mailroom/Mailbox/Lock Boxes

19C.3.1.19 Tenant Specific Additional Cleaning

C.3.2 Exterior Services 21 C.3.2.1 Exterior Plate Glass 21 C.3.2.2 Exterior Window Washing 21 C.3.2.3 Canopies 22 C.3.2.4 Hard Surface Areas 22 C.3.2.5 Ash Receptacles and Trash Containers 22 C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 23 C.3.2.7 Graffiti Removal 23 C.3.2.8 Excrement Removal (Human, Bird and Animal) 23 C.3.2.9 Policing Outside Areas 23 C.3.3 Snow and Ice Removal 23

C.4 Grounds Maintenance 24 C.4.1 Landscape Erosion Management 25

C.4.2 Grounds Maintenance Services C.4.3 Composting

C.4.4 Trees and Shrubs C.4.5 Mulching C.4.6 Mowing and Edging C.4.7 Leaf Removal

C.4.8 Overseeding, Dethatching and Plugging C.4.9 Fertilization C.4.10 Flowerbeds and Plants C.4.11 Soil and Ground Covers C.4.12 Unimproved Grounds C.4.13 Fence Lines C.4.14 Weeds

C.4.15 Irrigation C.4.16 Plant Replacement C.4.17 Integrated Pest Management Plan (IPM) 27

C.5 Solid Waste Management 27 C.5.1 Solid Waste Management Program 27 C.5.1.1 Excluded Waste Types 27 C.5.1.2 Reserved 28 C.5.1.3 Solid Waste Removal and Disposal 28 C.5.1.4 Solid Waste Records and Reports 29

C.5.1.5 Pick-ups on Call 29 C.5.1.6 Recycling 29 C.5.1.7 Extent of Work 29 C.5.1.8 Recyclable Materials Disposition 30 -C.5.1.9 Recyclables 30 C.5.1.10 Pick-ups on Call 30 C.5.1.11 Recycling Containers 30 C.5.1.12 Restriction on Use 31 C.5.1.13 Recycling Proceeds 31 C.5.1.14 Solid Waste and Recycling Reports 31

C.6 Integrated Pest Management 32 C.6.1 Preventive Pest Maintenance 32 C.6.2 Reserved 32 C.6.3 Reserved 32 C.6.4 General 32 C.6.5 Pests Included and Excluded 32 C.6.6 Initial Pest Assessment 33 C.6.7 Integrated Pest Management Plan 33 C.6.8 Pesticide Application 34 C.6.9 Structural and Procedural Recommendations 34 C.6.10 Record Keeping 34 C.6.11 Manner and Time to Conduct Service 35 C.6.12 Insect Control 35 C.6.13 Rodent Control 36 C.6.14 Safety and Health 36 C.7 Exposure Control Plan 37 C.8 Contractor Pandemic Plan 37

C.9 Child Care Center 38 C.9.1 Products 39 C.9.2 Standards 40 C.9.3 Safety 41 C.9.4 Cleaning Requirements 41 C.9.5 Quality Standards for Child Care 43

C.10 Service Calls 45 C.11 Communication 46

C.11.1 Communication Plan 46 C.11.2 Meeting Requirements 46

C.11.3 Joint Service Inspections 47 C.12 Quality Control Plan (QCP) 47 C.13 Cleaning Schedule 48 C.14 Staffing Plan 48 C.15 Above Standard Services 49

C.15.1 Additional Trash Pick-up 50 C.15.2 Additional Recycling Pick-up 50 C.15.3 Interior Window Washing 50 C.15. Exterior Window Washing 50 C.15.5 Fabric Shades, Blinds and Coverings 50 C.15.6 Carpet Extraction (Private Areas) 50 C.15.7 Machine Strip and Wax Resilient Office Floors 50

D. Packaging and Marking 51

E. Inspection and Acceptance 52

F. Deliveries or Performance 53

G. Contract Administration Data 54

H. Special Contract Requirements 61 H.1 Contractor Responsibilities 61

H.1.1 Standards of Conduct 61 H.1.2 Supervisors 61 H.1.3 Training 61 H.1.3.1 Supervisor Training 62 H.1.3.2 Asbestos Awareness Training 62 H.1.4 Uniforms 62 H.1.5 Key Control 62 H.1.6 Qualifications of Personnel 62 H.1.7 Protection and Damage 63

63H.1.8 Proposed Equipment onsite Requirement

H.1.9 Miscellaneous Requirements 63 H.2 Strike Contingency Plan (SCP) 64 H.3 Occupant Emergency Plan (OEP) 64 H.4 Provided By The Government (Not Identified Elsewhere in the Specification) 64 H.5 Security Requirements and Personal Identity Verification Procedures

(Non-Classified Contract) 66 H.5.1 Fitness Determinations 66

H.5.2 Compliance with Security Requirements 67 H.5.3 Identification Responsibility 67 H.6 Identification Credential 68 H.7 Escort Requirements 68 H.8 Removal From Contract Work 69 H.9 Safeguarding and Dissemination of Controlled Unclassified Information (CUI) 70 H. 10 Prohibited Telecommunications Equipment 72 H.11 Recording Presence 73 H.12 Government Forms 73 H.13 Other Contractors 73 H.14 Ordinances, Taxes, Permits and Licenses 73 H.15 Discrepancy in the Specifications 73 H.16 Federal Requirements 73 H.17 Space Change Methodology 73

I. Contract Clauses 76

J. List of Attachments (List of documents, exhibits and other attachments) 117 EXHIBIT J1: Building Information Sheet 118 EXHIBIT J2: Quality Assurance Surveillance Program 121 EXHIBIT J3: Contractor Submittals/Deliverables Chart 131 EXHIBIT J4: Solid Waste and Recycling Report 133 EXHIBIT J5: Snow Removal Map 134 EXHIBIT J6: Exposure Control Plan (ECP) Example 135 EXHIBIT J7: Definitions 138 EXHIBIT J8: Wage Determination Rate Table 141

K. Representations, Certifications, and Other Statements of Bidders/Offerors 154

L. Instructions, Conditions, and Notice to Bidders/Offeror 173

M. Evaluation Factors for Award 175

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE X OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NAICS:

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8 (A)

EDWOSB

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

SECTION B – SERVICES, ORDERING AND PRICES

B.1

See attached excel sheet.

Please fill out the CLIN Sheet and Cost Classification tabs (including burden rates).

C. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 Objectives and Scope

This is a Performance Work Statement (PWS) for Custodial and Related Services defined under the scope of this contract for the Robert A. Young Federal Building, 1222 Spruce St, St Louis, MO, 63103-2809.

This PWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor). The contract consists of two major functional areas: Standard and Above Standard services. All, or part of, the successful offeror’s Proposal Package may be incorporated into the contract.

The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight. Custodial and related services provided by the

Contractor are arranged and contract administration is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives.

Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

All references incorporated herein as Web sites (URLs) are accurate as of September 2023 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.1.1 The Contractor Shall

● Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, except to the extent any of the supplies may be furnished directly by the Government under the contract, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract. The building(s) shall be fully staffed, beginning the first day of work under the contract and throughout the entirety of the contract, unless authorized by the

Contracting Officer (CO) or their designee.

● Maximize the use of goods, products and materials that are produced in the United States.

Telecom equipment must be in compliance with the John S. McCain National Defense

Authorization Act (NDAA) for Fiscal Year 2019, specifically NDAA 889. NDAA 889 requirements are explained further in Section H.10.

● Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by

Federal, State, or local laws; codes, permits or ordinances.

● Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

● Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

● Implement an effective Quality Control Plan (QCP).

● Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

● Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed.

● Reduce the environmental impacts of work performed under this contract by using environmentally sound practices, processes, and products.

● Provide training/certifications for their employees that stress stewardship and effective communication in cleaning practices. Current information on stewardship, training, educational materials and other issues can be found on the web sites including but not limited to Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s website

(www.issa.com).

● Coordinate with the Contracting Officer’s Representative (COR) and tenants who have restricted access spaces.

● Adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this PWS.

C.1.2 Cleaning Hours

Cleaning shall take place between the hours of 6 a.m. and 10:30 p.m. The hours shall not be changed unless authorized by the CO or their designee. The Contractor shall provide sufficient staffing and means to respond to service requests during the building(s) normal operating hours, stated on the Building

Information Sheet in Exhibit J1. The performance of disruptive services, including, but not limited to, vacuuming, carpet shampooing, floor waxing, shall be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after normal building operating hours. If the Contractor is unsure as to whether an activity will be disruptive they should check with the COR before proceeding. The Contractor shall submit a cleaning schedule that details when each cleaning activity will be performed, and what equipment will be used to perform the activity to the COR. Night time cleaning is also authorized.

C.1.3 Sustainable Cleaning

The Contractor is required to conduct custodial and related services utilizing industry best practices and guiding principles to minimize the Government’s environmental footprint.

The Contractor and their personnel shall employ practices and use products and equipment that are energy-efficient, water-efficient, minimize material resource use, and optimize indoor air quality. Examples of such practices include:

● Communicating the building’s sustainability performance goals and requirements, as directed by the CO or their designee.

● After cleaning or leaving a room that is unoccupied, turn off lights and water faucets.

http://www.astm.org http://www.issa.com/

● Closing window blinds when practical, especially in the summer, over long weekends, and during extended closures of the building.

● Turning off equipment when not in use. [Note: The Contractor shall never turn off or unplug

Government equipment in the space they are cleaning without prior written approval by the CO or their designee. The Contractor must ensure that workers do not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.]

● Notifying the CO or designee of any observed water leaks.

● When replacing existing equipment, strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines.

● Employing practices that reduce dependency on non-renewable sources of energy.

C.2 Sustainable Purchasing

When a disinfectant product is used, it must be an Environmental Protection Agency (EPA)-registered product or another product containing the same active ingredient(s) at the same or greater concentration and, to the maximum extent practicable, be EPA Design for the Environment (DfE)-certified. A list of disinfectants that are both EPA-registered and DFE-certified. The Contractor must use the disinfectants in accordance with directions provided by the manufacturers. The Contractor must wear disposable gloves

(e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the manufacturer when cleaning. The Contractor shall select and track cleaning product and materials purchases as described herein.

C.2.1 Sustainable Product Standards

Cleaners and hand soaps provided by the Contractor under this contract must be USDA BioPreferred® certified. In addition, they must be certified to one of the following ecolabels in order to ensure they contain no intentionally-added per- and polyfluoroalkyl substances (PFAS):

EPA Safer Choice

Green Seal® GS-37

Green Seal® GS-41

Green Seal® GS-53

Bathroom tissue and paper towels must meet EPA’s Comprehensive Procurement Guideline’s (CPG’s) minimum post-consumer recycled content percentage (20% for bathroom tissue and 40% for paper towels) or be Green Seal® or ECOLOGO® certified.

C.2.2 Proof of Compliance

15 days prior to the start of contract performance, the Contractor shall submit to the CO or their designee a product list and, for each product, proof of compliance with the sustainable product requirements.

Contractors may show proof of compliance by providing an ecolabel compliance certificate, a screenshot of a product description showing compliance, or other method deemed acceptable by the Government.

C.2.3 Sustainable Cleaning Plan

The Contractor shall submit a sustainable cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and sustainable cleaning quality control processes. The Sustainable Cleaning Plan is due to the CO or their designee within

15 calendar days before the start of the contract.

The Contractor shall also ensure that: (a) Vacuum cleaners meet the Carpet and Rug Institute (CRI)

Seal of Approval. (b) Cleaner products that require dilution are used whenever possible as compared to ready-to-use products. Dilution control equipment should be utilized to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.2.4 Hazard Communication Plan

The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29

C.F.R. § 1910.1200. The plan will list all chemical products proposed to be used in the performance of the contract, and include current Safety Data Sheets (SDS) for each product. The plan shall include documentation of training for all Contractor staff in the plan and the hazard communication standard. The plan shall also identify the method of labeling the Contractor will use for all chemical product containers, including secondary dispensing containers used on site. The standard requires the Contractor to maintain a copy of their written Hazard Communication Plan onsite and it must be readily available to employees. The

Hazard Communication Plan is due to the CO or their designee within 15 calendar days after the start of the contract. The sustainable cleaning and hazard communication plans may be combined into a single document at the discretion of the Contractor.

C.2.4.1 Safety Data Sheets

All new products used during the life of the contract must have Safety Data Sheets (SDS) provided to the

CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

The Contractor shall maintain the SDS in a location accessible to all employees and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee upon request. The Contractor shall take every precaution to ensure that environmentally sustainable products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. An inventory list of products to be used under this contract shall be provided to the CO or their designee. This list shall be updated as necessary, with a copy provided to the CO or their designee, throughout the term of the contract. The CO or their designee shall contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

C.3 Standard Services

C.3.1 Interior Services

The Contractor shall provide interior standard services for the work items listed below.

C.3.1.1 Floor Care https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/ https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/

The Contractor shall provide a floor maintenance schedule as part of their cleaning schedule to the CO or their designee in accordance with The Contractor’s Submittals/Deliverables Chart. The floor maintenance schedule must outline routine, periodic, and restorative tasks (stripping and refinishing).

All hard floors in common areas shall be stripped and refinished, at a minimum, of 1X annually.

Bare Floors: Floors, base moldings, and grout shall be clean, free of debris and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s). Floors, surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be clean with no marks from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Child Care centers shall not be used to clean any other areas.

● Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and

Maintenance Work Practices. The Contractor shall have a copy of the NIBS Guidance Manual.

Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS

BE USED ON ACBM FLOORING.

● ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in

Automated Data Processing (ADP)/Data Center spaces.

● Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

● Granite, Marble,Terrazzo and Other Floors: All applicable floor areas shall be maintained in accordance with the manufacturer's recommendations.

● Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

● Wood Floors: Water solutions shall not be used on wood flooring. There shall be no dry stripping methods used on wood flooring.

● Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices and spots shall be eliminated. There shall be no evidence of burns or wax build-up in corners or crevices.

● Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas. The applied finished area shall have a uniform luster.

● Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

C.3.1.2 Carpets and Rugs

Extraction (Public Areas Only): Spills, crusted materials and removable spots shall be removed. Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

All carpet in common areas shall be shampooed, at a minimum, of 1X annually.

The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold and is responsible for any remediation that may be required.

Moving of furniture and equipment is to be coordinated with the CO or their designee. Any furnishings or equipment moved are to be returned to their original positions.

Spot Cleaning: A spot is defined as approximately 12” X 12” or smaller. Carpet surfaces shall be free of removable spots, soiled traffic patterns, debris, gum, and crusted materials.

Vacuuming: Carpet surfaces shall be vacuumed to remove dirt, dust, and other debris. Vacuuming shall be done at a frequency that protects the carpets integrity and to reduce carpet wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s

‘Seal of Approval Program.’

C.3.1.3 Floor Mats and Runners

The Contractor shall furnish all mats and runners. There are approximately 24 mats, sizes: 3X5, 4X12 and 5X8. The CO or their designee shall approve all mats and runners including mat size, type, and placement.

Mats and runners shall be laid out as specified by the CO or their designee at main entrances, main lobbies, main and secondary corridors at all times. Replacement mats and runners shall be the same type as the original mats and runners. Mats and runners shall be free of spots, soiled traffic patterns, gum, and crusted materials. They shall be cleaned in accordance with the manufacturer's instructions. Mats and runners shall be stored in accordance with the ANSI/ASSP A1264.2-2006 ‘Provision of Slip Resistance on

Walking/Working Surfaces Guidelines.’ When the procurement of new mats and runners is necessary, the

Contractor shall adhere to ABAAS requirements.

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather, mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Lactation Rooms, Laboratories, Health Units, and Holding Cells

All areas shall be cleaned in accordance with the applicable standard service requirements outlined in

Section C.3.1. These areas and surfaces shall be cleaned and disinfected using EPA registered disinfectants or another product containing the same active ingredient(s) at the same or greater concentration. Food contact surfaces such as tenant break room counters and dining tables shall be cleaned and sanitized with products safe for food contact.

Partitions, doors, vents, sills, and walls shall have no dirt, bodily fluids, waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt. Shower liners present in locker rooms shall be cleaned and free of mold and dirt. Shower liners shall be replaced at the Contractor’s expense and at a minimum of annually. Locker exterior surfaces shall be free of dust and streaks.

Avoid cleaning of equipment in laboratories and health units that could result in damage to any surface or that could cause contamination with chemicals or infectious materials. Cleaning shall only be performed for areas and surfaces identified in writing by those responsible for managing the laboratories and health units.

The Contractor shall submit a safety plan for approval by the CO or their designee.

All areas shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Restroom Policing: All restrooms shall be policed a minimum of 2 times daily. Once in the morning between 9 & 11 AM and once in the afternoon between 1 & 3 PM. Restrooms shall remain open for use between 6AM and 5PM and not be closed for cleaning or policing. Restrooms shall be policed on floors 1st between 9:00-10:00 AM, 12:00-12:30 PM and again after 5:00 PM.

Holding Cells: Routine cleaning of holding cells is a standard service. Holding cell interiors shall include floors, walls, fixtures and surfaces. Cleaning frequencies requested by a tenant that are above the routine standard shall be completed on a reimbursable basis and be approved by the CO or their designee.

Dispensers: The Contractor shall provide dispensers, including dispensers in tenant break rooms. The dispensers currently in place will remain. Replacement will be needed if one becomes damaged/inoperable or a new location is established. The Contractor shall replenish supplies and fill dispensers as a standard service. Any Contractor provided dispensers must be approved by the CO or their designee prior to installation. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by

Federal, State, local requirements and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense. The Contractor shall provide dispenser batteries. In facilities where the O&M Contractor is responsible for dispenser installation, the Contractor will work with the O&M Contractor to ensure dispensers are installed in the proper location. All dispensers installed at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act

Accessibility Standards (ABAAS section F205 ) to ensure use by people with disabilities.

Receptacles: The Government shall provide receptacles. The current receptacles in place will remain.

Replacement will be needed if one becomes damaged/inoperable or a new location is established.The

Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkins and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be wiped clean and have no dust, dirt, and spots. Cleaning shall be performed under and around without moving or lifting items.

C.3.1.5 Fixtures

All fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall be cleaned and disinfected. All fixtures shall maintain a high level of luster and have no dirt, mold, mildew, streaks, or encrustation.

Drinking Fountains/ Bottle Filling Stations: All fountains and bottle filling stations shall be cleaned, disinfected, free of dirt, watermarks, and other debris or encrustations.

C.3.1.6 Surfaces

Horizontal Surfaces: Routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent. All horizontal surfaces (within approximately 10 feet from the floor) shall be wiped clean and free of dust, dirt, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, etc.) shall be wiped cleaned and have no dirt, dust, streaks, spots, or smudges. All brass surfaces shall be wiped clean regularly and polished at a minimum of quarterly.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 10 feet from the floor) shall be cleaned and free of dirt, dust, streaks, smudges, watermarks, spots, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be cleaned and have no dirt, streaks and shall not be cloudy.

High Cleaning: The Contractor shall utilize stepping stools, ladders and other equipment necessary to clean areas above 10 feet in height such as return air ducts, high lobby surfaces, signage, sills, etc. The intent of above standard high cleaning is to clean the high areas not accessible or thoroughly cleaned by regular Contractor employees on a daily basis. The high surfaces shall be cleaned free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks. This does not include removal of vents, tiles, or fixtures. High cleaning in the main and historic lobbies shall be completed at a minimum of quarterly.

C.3.1.7 High-Touch Surfaces

The Contractor must routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards in Section C.2.1 and

C.2.2 in this specification. This requirement is compliant with guidance issued by Centers for Disease

Control and Prevention (CDC), which include the routine cleaning of all high-touch (frequently touched) surfaces. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the product manufacturer when cleaning. Cleaning products and their application should be chosen so as not to damage interior finishes or furnishings, including GSA’s fine arts collections and murals, and historic materials and finishes.

“Routinely,” for purposes of this scope, is defined as being in accordance with applicable guidance from the

CDC, but shall not be less frequently than once daily or once per shift where custodial services are provided for during more than one shift. Daily is defined as the normal operating hours where the custodial contractor is currently performing the standard services.

Examples of high-touch (frequently touched) surfaces include, but are not limited to the following:

handrails, door knobs, access control panels, light switches, countertops, water faucets and handles, elevator buttons, sinks, toilets and control handles, table tops, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, and water cooler and drinking fountain controls.

Individual occupant agencies, not the custodial contractor, are responsible to provide their own products

(such as disposable wipes) and to perform cleaning and/or disinfecting of their agency-owned equipment, such as telephones, computers, keyboards, docking stations, computer power supplies, computer mouse devices, personal fans and heaters, and desk lighting.

C.3.1.8 Walls

All wall surfaces shall be cleaned and free of dirt, spots, smudges, and marks. Cleaning shall not cause discoloration.

C.3.1.9 Trash and Wastebaskets

All trash shall be collected and removed to a location designated by the CO/COR. All trash shall be picked up between 1 & 5 PM. Due to daytime cleaning, during occupancy, trash cannot be picked up prior to 1

PM nor after 5 PM. Trash containers shall be emptied and cleaned, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for refuse containers shall be the appropriate size for the can, with no more than a 2” overhang. Liners shall not be torn, worn, or contain residue. All ash receptacles shall be cleaned to free of dust, ashes, odors, tar, streaks, and tobacco residue

C.3.1.10 Elevators, Escalators and Stairways

Door Tracks: Tracks shall be cleaned and free of dirt, built up grime, and other matter.

Exterior and Interior Car Surfaces: Surfaces shall be cleaned and have no marks, streaks or smudges.

Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, elevator panels and buttons (inside and outside of the elevator cab), grills, doors, radiators, and surrounding areas shall have no dirt, litter, residue or grime.

C.3.1.11 Interior Window Washing

The windows shall be cleaned and free of dirt, streaks, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings. Windows shall be cleaned 2X annually. Cleaning frequencies requested by a tenant that are above the ‘twice per year’ standard shall be completed on a reimbursable basis and be approved by the CO or their designee.

Exterior and interior window washing shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film, the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean and have no dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair. Cleaning of drapes or unique coverings, shade and blind washing are not standard services.

C.3.1.13 Fine Arts Collection

The Contractor shall work with the CO or their designee to identify artworks in the building which are considered part of GSA’s fine arts collection. The Contractor shall work with the CO or their designee and

Regional Fine Arts Officer to determine the best way to ensure that regular maintenance such as floor polishing, dusting, and window washing are accomplished in these areas; and to identify and help mitigate site-specific hazards such as pests that may damage the artworks. Decorative surfaces and artwork should not be cleaned, adjacent surfaces should only be wiped clean (no spraying) and acids, peroxides, alcohol and chlorine bleach should not be used on historic materials. Also, the CDC and EPA do not endorse the use of fogging applications. The Contractor shall use cleaning products in accordance with directions provided by the manufacturer.

C.3.1.14 Historic Buildings

The Contractor shall work with the CO or their designee to identify materials in historic buildings that require special care. Decorative surfaces should not be cleaned, adjacent surfaces should only be wiped clean (no spraying) and acids, peroxides, alcohol and chlorine bleach should not be used on historic materials. Also, the CDC and EPA do not endorse the use of fogging applications. The Contractor shall use cleaning products in accordance with directions provided by the manufacturer. The Contractor shall work with the CO or their designee and Regional Historic Preservation Officer to determine the best way to ensure that regular maintenance does not harm historic materials and finishes. The Contractor can refer to

GSA's website for Preservation Tools and Resources for additional guidance.

C.3.1.15 Policing Inside Areas

Areas: All building areas shall be free of papers, trash, and other discarded materials.

C.3.1.16 Interior and Atrium Plants (Government Furnished Plants)

Plants shall be wiped to remove dust. Plants that are the personal property of tenants are excluded.

C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas)

Public Area Cleaning: The custodial Contractor shall be responsible for cleaning and disinfecting the concession areas (cafeterias, snack bars, coffee bars, and vending machine rooms) that are accessible by the public after the Food Service contractor has closed down for the day. The Contractor is responsible for trash and recycling collection and removal. The Contractor shall clean, disinfect and ensure the areas are free of spillages, food crumbs, spots, smudges, marks, and soil build-up. These areas include: 1) serving area floors that are considered “public”, 2) floors in the dining area 3) exterior/interior windows (including ledges and frames) and 4) cleaning of dining room equipment (tables, table tops and bases, chairs, booths, https://www.gsa.gov/real-estate/historic-preservation/historic-preservation-policy-tools/preservation-tools-resources counters, tray carts, furniture, water stations, and trash/recycling collection stations). Also, food contact surfaces such as public area service counters and dining tables shall be cleaned and sanitized with products safe for food contact. Floors shall be maintained using the floor care standard requirements in

C.3.1.1.

Non-Public Area Cleaning: Concession areas (cafeterias, c-stores and coffee bars) that are not accessible to the public is the responsibility of the custodial Contractor. This includes cleaning of kitchens, storage rooms, walk-in refrigeration, floors and walls behind serving lines and counters. Floors shall be maintained using the floor care standard requirements in C.3.1.1.

During service hours, the Food Service Contractor maintains the “public” serving area floors in a clean, spillage-free condition and shall leave the dining room floor in a “broom clean”, spillage-free condition in preparation for cleaning by the Contractor. Cleaning of food service equipment and food preparation surfaces behind the serving line and in the kitchen is the responsibility of the Food Service Contractor.

C.3.1.18 United States Postal Space/Mailroom/Mailbox/Lock Boxes

Cleaning: Postal space areas include, but are not limited to, floors, service and box lobbies (including the exterior of mailbox and lock boxes), work rooms, supply rooms, vestibules. All areas shall be cleaned in accordance with the applicable standard service requirements outlined in C.3.1.

C.3.1.19 Agency Specialized Cleaning

The quality standards for agency specialized cleaning, such as floor care, surfaces, locker rooms, showers, restrooms, etc are the same as the quality standards detailed throughout Section C.

MEPS: MILITARY ENTRANCE PROCESSING STATION CLINICAL AREAS, CLINICAL LAB AREAS

ADDITIONAL CLEANING

Twice Daily

1. Police entire MEPS area

2. Sweep, mop and scrub MEPS restrooms, locker room floors utilizing a cleaner disinfectant

3. Vacuum MEPS area

Daily

1. Empty and damp wipe ashtrays, empty wastebaskets, dust all horizontal surfaces of furniture and clean glass desk tops.

2. Vacuum full rug area and sweep full floor area.

3. Clean all fixtures and mirrors, as necessary to meet quality requirements, supply paper towels where dispensers are provided. -

4. Raise water closet seats.

5. Thoroughly vacuum mats and remove stains. Move mats to allow cleaning of floor and replace them upon completion.

6. Sweep and wet mop or scrub floor using a cleaner-disinfectant.

7. Damp mop and spray buff resilient floors.

8. Thoroughly vacuum all carpeted areas with vacuum cleaners equipped with brushes and/or beater bars.

9. Spot clean carpet to remove all stains.

10. Spot clean walls and glass within 70” of the floor.

11. Report any items in need of repair to GSA on a GSA form 283 or in writing as directed by the COR.

12. Spray buff MEPS area

Weekly

1. Dust vertical surfaces and under surfaces of furniture (knee wells, chair rugs, table legs, etc.)

2. Damp mop and spray buff all hard and resilient floors not specified as done daily.

3. Spot clean wall surfaces within 70” of floor in areas not done daily.

Monthly

1. Damp wipe both sides of all glass in doors, partitions and bookcases and any other glass within.

2. Clean mats by soil extraction, shampooing or dry cleaning E. Quarterly Clean by dusting or vacuuming surfaces and objects approximately 70” or more from the floor. This includes but is not limited to: the wall and ceiling area adjacent to ventilating and air conditions outlets, transoms, clocks, moldings around ceilings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, lockers, walls, etc.

Quarterly/Semi-Annually

1. Carpet cleaning by shampooing shall be completed quarterly in fitness centers and annually in clinical and clinical laboratory areas. Carpet cleaning by shampooing. Carpet shall be cleaned by one or more of the following processes:

a. Rotary shampooing using a completely synthetic, biodegradable detergent which is fast drying.

b. Carpet cleaning by soil extraction

c. Furniture moving: Where it is necessary for the contractor to move furniture and furnishing, it shall be done with extreme care and furnishing shall be replaced to make the area ready for use.

d. Scheduling: Cleaning operations should be scheduled on weekends to allow for thorough drying; drying time may be reduced if there is sufficient air circulation.

e. Protection: Carpet shall be carefully protected from soiling or damage on the premises after cleaning. If necessary, the contractor shall protect all carpet by placing protective non-absorbent pads or foil between the furniture and the cleaned carpet. Any rust or stains resulting from the contractor’s lack of carpet protection shall be removed by the contractor or by the government at the contractor’s expense. Equipment: Suitable commercial or industrial equipment shall be used to remove all foreign matter and loosen matted pile. A water pickup vacuum shall be used to remove moisture when soil extraction method is used.

f. Treatment after cleaning: Carpet shall be vacuumed to remove all residual matter again before the arrival of the center’s occupants.

2. Floor Care: Stripping and refinishing of floors shall be completed semi-annually. Strip floor and apply a finish using an approved floor care program (stipulated by the manufacturer).

Semi-annually

1. Wash walls

Annually

1. Wash walls in areas not done semi-annually.

USCG: US COAST GUARD CSD ADDITIONAL CLEANING

1. Every weekend and holidays

a. Provide janitorial services which includes fitness/locker room cleaning, trash removal and replacement of liners if needed, vacuuming, dusting, wiping of tables and horizontal surfaces and the cleaning of any break areas on the weekends and holidays for the Coast

Guard CSD space on the 2nd floor (10,500 square feet). The quality requirements for providing weekend and holiday services are the same as daily cleaning.

b. This service will have to be completed 2 times daily on weekends and holidays to cover the 24/7 operation. Time shall be scheduled with the Building Manager/COR. One additional trash pickup shall also be completed daily and on weekends for the Sector

Mississippi on the 7th floor. (The trash pickup is for the small office of 2 personnel).

FPS: FEDERAL PROTECTIVE SERVICE ADDITIONAL CLEANING

Daily:

Provide standard cleaning services for locker rooms, showers, restrooms and a dog washing station:

approximately 1,500 square feet and 10 fixtures on the 2nd floor.

ICE/ERO: IMMIGRATION CUSTOM SERVICES/ENFORCEMENT REMOVAL OFFICE ADDITIONAL

CLEANING

Daily

Provide standard cleaning for detention cells and surrounding space. This shall include but is not limited to:

wiping down walls, scrubbing floors, cleaning restroom fixtures, benches, and windows.

As a detention area, above standard cleaning may apply as needed. This area is 4 cells and approximately

3,500 square feet with 4 fixtures on the 1st floor.

C.3.2 Exterior Services

The Contractor shall provide exterior standard services for the work items listed below.

C.3.2.1 Exterior Plate Glass

All exterior glass (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be cleaned, free of dirt, streaks, and shall not be cloudy.

C.3.2.2 Exterior Window Washing

Both sides of the glass shall be cleaned and free of dirt, streaks, hard water stains, and shall not be cloudy.

All windows shall be cleaned 2X annually. First floor windows (lobby and childcare center) along

Spruce St. and Tucker St. shall be cleaned quarterly. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings, dirt, dust, cobwebs, bird excrement, nests, trash, and debris.

Cleaning frequencies requested by a tenant that are above the standard shall be completed on a reimbursable basis. Interior and exterior window washing shall be coordinated with the CO or their designee to maximize cost effective operations. In the event there is blast protection film the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. Window washing shall be in accordance with OSHA regulations 29 C.F.R. § 1910.30 Fall Hazard and Equipment

Hazard Training, 29 C.F.R. § 1910.140 Personal Fall…