RFP_47PF0019R0036.pdf

Physical Access Control System Maintenance & Repair Specification

SOLICITATION NUMBER: 47PF0019R0036

SERVICE: PACS Maintenance & Repair Services

LOCATION(S): 1) John C. Kluczynski Federal Building

230 S. Dearborn Street, Chicago, Illinois 60604

2) Ralph H. Metcalfe Federal Building

77 W. Jackson Boulevard, Chicago, Illinois 60604

PERIOD OF PERFORMANCE: May 1, 2019 through April 30, 2020

SOLICITATION ISSUE DATE December 27, 2018

OFFER RECEIPT DATE/TIME: January 29, 2019, 12:00 PM CST Offers are to be submitted electronically to :

jennifer.dunne@gsa.gov

47PF0019D0036 JCK/RHM , CHICAGO, ILLINOIS

TABLE OF CONTENTS

Section A – Solicitation

A.1. Standard Forms

SECTION B – SERVICES, ORDERING AND PRICES

B.1. Description of Services B.1.0. Offer for Standard Services B.1.1 Offer for Above Standard Services

SECTION C – DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

Introduction

C.1. SCOPE OF WORK

C.1.1 C.1.2 The Contractor Shall C.1.3 Minimum Level of Work

C.2. Definitions C.2.1 Acceptance C.2.2 Acts of God C.2.3 Additional Services (Above Standard Services) C.2.4 Approval C.2.5 Basic Services (Standard Services) C.2.6 Building C.2.7 Contracting Officer (CO) C.2.8 Contracting Officer's Representative (COR) C.2.9 Contractor C.2.10 Delegated On-site Authority C.2.11 Emergency C.2.12 Emergency Callback C.2.13 Federal Holidays – (F.4 Recognized Holidays) C.2.14 Federal Executive Holidays, Unanticipated C.2.15 Modification of Contract C.2.16 Negligence C.2.17 Normal Building Operating Hours C.2.18 Normal Working Hours C.2.19 Performance Based Service Contracting C.2.20 Preventive Maintenance (Scheduled and Unscheduled) C.2.21 Quality Assurance Surveillance Plan (QASP) C.2.22 Quality Control Program (QCP) C.2.23 Service Request C.2.24 Software Upgrade C.2.25 Software Update

47PF0019R0036 JCK, RHM , Chicago, Illinois

C.2.26 Standard Services C.2.27 Stewardship

C.3. Quality Control Plan (QCP) C.4. Government Quality Assurance Surveillance Program

C.4.1 Contract Performance C.4.2 Methods C.4.3 Cooperation – Inspections C.4.4 Contractor Performance Assessment Reporting System (CPARS)

C.5. Maintenance and Preventive Maintenance C.5.1 Maintenance Standard C.6. Service Request

C.6.2 Emergency Service Request C.7. Repairs

C.7.1 General C.7.2 Approval of Work

C.8 Contractor Submittals/Deliverables Chart

SECTION D – PACKAGING AND MARKING

D.1. Payment of Postage and Fees D.2. Marking

SECTION E – INSPECTION AND ACCEPTANCE

E.1. FAR 52.246-4 Inspection of Services – Fixed Price (Aug 1996) E.2. Deduction Rate E.3. Contract Close-out Examination

SECTION F – DELIVERIES OR PERFORMANCE

F.1. Place of Performance F.2. Term of Contract F.3. Options F.4. Recognized Holidays

SECTION G – CONTRACT ADMINISTRATION DATA

G.1. Payment (General) G.2. Payment for Services G.3. Method of Payment G.4. GSAR 552.232-77 Payment By Government Charge Card (NOV 2009)

G.5. EVALUATING CONTRACTOR PERFORMANCE

G.6. DESIGNATED ORDERING OFFICIALS

G.7. LIMITATION OF GOVERNMENT’S OBLIGATION

G.8. ADJUSTING PAYMENTS

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1. Security

H.1.1 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract) H.1.2 Reserved

H.1.3 GSAR 552.237-71 Qualifications of Employees (MAY 1989) H.1.4 Suitability Determinations H.1.5 Compliance with Security Requirements H.1.6 Identification Credential H.1.7 GSA Criteria for Adjudication

H.2. Reserved H.3. Reserved H.4. Standards of Conduct H.5. Removal from Contract Work H.6. Sensitive but Unclassified (SBU) Building Information H.7. Recording Presence H.8. Government Forms H.9. Other Contractors H.10. Ordinances, Taxes, Permits, and Licenses H.11. Discrepancy in the Specifications H.12. Uniforms – N/A H.13. Personnel Qualifications

H.13.1 Qualifications of Supervisory Employees H.13.2 Submission of Resumes for New Employees H.13.3 State Licensing H.13.4 Compliance with Federal, State, and Local Codes

H.14. Government-Furnished Materials – N/A H.15. Additional Services [Indefinite Quantity Provisions]

H.15.1 General H.15.2 Price Proposal for Additional Services Work H.15.3 Pricing H.15.4 Parts and Materials H.15.5 Subcontracts H.15.6 Cost Documentation H.15.7 Competitive Bids H.15.8 Method of Ordering

H.16. Strike Contingency Plan (SCP)

SECTION I – CONTRACT CLAUSES

SECTION J – List of Documents, Exhibits, and Other Attachments EXHIBIT 1.1 – Building Information Sheet

J.1 Building Information Sheet, Location 1 EXHIBIT 1.2 – Building Information Sheet

J.2 Building Information Sheet, Location 2 EXHIBIT 2 – Pass Gate Service Call & Repair History

J.3 Pass Gate Service Call and Repair History SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF BIDDERS/OFFEORS

K.1. Annual Representations and Certifications

SECTION L – INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS/OFFERORS

L.1. Bid Guarantee Requirement L.2. Performance Bond Requirement L.3. Financial Qualifications of Offerors L.4. Inspection of Facility L.5. Insurance Requirement L.6. Instructions for Submitting Proposals L.7. Inconsistencies in Specifications L.8. Type of Contract L.9. Offerors Checklist

ATTACHMENT A

SECTION M – EVALUATION FACTORS FOR AWARD

M.1. Basis of Award M.2. Past Performance M.3. Total Evaluated Price

M.4. SPECIAL STANDARD(S) OF RESPONSIBILITY:

M.5. FAR 52.217-5 Evaluation of Options (JULY 1990)

Section A – Solicitation

A.1. Standard Forms 1449 – Starts on Next Page

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NAICS:

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8 (A)

EDWOSB

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

SECTION B – SERVICES, ORDERING AND PRICES

B.1. Description of Services The Contractor shall provide all management, administrative, supervision, labor, transportation, materials, supplies, repair parts, tools, equipment (except as otherwise provided) and subcontracts necessary, and shall plan, schedule, coordinate, and assure effective completion of all work and services and performance of Maintenance & Repair and related services described herein at the following locations.

1) John C. Kluczynski Federal Building, 230 S. Dearborn Street, Chicago, Illinois 60604

2) Ralph H. Metcalfe Federal Building, 77 W. Jackson Boulevard, Chicago, Illinois 60604

Offerors must submit offers for all locations in order to be considered for award.

B.1.0. Offer for Standard Services

Location 1: John C. Kluczynski Federal Building

ITEM # DESCRIPTION UNIT QUANTITY

UNIT PRICE

(Initial 12 Month Period)

OPT 1 UNIT

PRICE

(1st Additional 12

Month Period)

OPT 2 UNIT

PRICE

(2nd Additional 12 Month Period)

OPT 3 UNIT

PRICE

(3rd Additional 12

Month Period)

OPT 4 UNIT

PRICE

(4th Additional 12

Month Period)

1.

Standard Services:

Preventive Maintenance and Related Services

Month 12 $_________ $________ $_________ $________ $________

Prompt Payment Discount:_______%______ Days

Location 2: Ralph H. Metcalfe Federal Building

ITEM # DESCRIPTION UNIT QUANTITY

UNIT PRICE

(Initial 12 Month Period)

OPT 1 UNIT

PRICE

(1st Additional 12

Month Period)

OPT 2 UNIT

PRICE

(2nd Additional 12 Month Period)

OPT 3 UNIT

PRICE

(3rd Additional 12

Month Period)

OPT 4 UNIT

PRICE

(4th Additional 12

Month Period)

1.

Standard Services:

Preventive Maintenance and Related Services

Month 12 $_________ $________ $_________ $________ $________

Prompt Payment Discount:_______%______ Days

B.1.1 Offer for Above Standard Services (Additional Services)

ITEM

# DESCRIPTION UNIT QUANTITY

UNIT PRICE

(Initial 12

Month Period)

OPTION 1

UNIT PRICE

(1st Additional 12 Month Period)

OPTION 2

UNIT PRICE

(2nd Additional 12 Month Period)

OPTION 3

UNIT PRICE

(3rd Additional 12

Month Period)

OPTION 4

UNIT PRICE

(4th Additional 12

Month Period)

1. Repair Services Refer to Notes 1, 2 & 3 Per Hour 25 $____________ $___________ $___________ $__________ $__________

2.

Overtime Services Requested by the

Government Refer to Notes 1 & 2

Per Hour 5 $____________ $___________ $___________ $__________ $__________

3.

Standard Coefficient (Mark up for parts, materials and subcontracts)

Per Job 1 ___________% __________% __________% _________% _________%

ITEM

# DESCRIPTION UNIT QUANTITY

UNIT PRICE

(Initial 12 Month

Period)

OPTION 1

UNIT PRICE

(1st Additional 12

Month Period)

OPTION 2

UNIT PRICE

(2nd Additional 12 Month Period)

OPTION 3

UNIT PRICE

(3rd Additional 12

Month Period)

OPTION 4

UNIT PRICE

(4th Additional 12

Month Period)

1. Repair Services Refer to Notes 1, 2 & 3 Per Hour 25 $_____________ $__________ $___________ $__________ $__________

2.

Overtime Services Requested by the

Government Refer to Notes 1 & 2

Per Hour 5 $_____________ $__________ $___________ $__________ $__________

3.

Standard Coefficient (Mark up for parts, materials and subcontracts

Per Job 1 ____________% _________% __________% _________% __________%

All the contractor’s labor hour prices must include expenses for overhead, General and Administrative (G&A) and profit. Thus no separate allowance for travel time, parking, overhead, G&A or profit will be applied when hourly services are ordered.

Offeror must submit offers for all locations in order to be considered for award. Offerors must submit prices for all four of the option periods, in addition to the initial period, to be considered for award. Options shall be priced using the wage determination contained in this solicitation. Upon exercising a renewal option, the contract price will be adjusted in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (Multiple Year and Option Contracts) (May 2014).

Offerors should visit the building and become familiar with existing conditions; examine all contract documents relating to this work, and carefully review the requirements contained in this specification.

Offerors shall determine any conditions which affect the work and make a thorough site investigation before submitting an offer. No allowances will be made for failure of an offeror to avail themselves of such information.

Note 1: The number of hours of overtime and additional services is for evaluation purposes only and is based on an estimate of the Government’s anticipated need for such service.

Note 2: Offerors are cautioned not to confuse overtime services with above standard services. Repairs, within the scope of this contract are above standard services. Overtime services are defined as work within the scope of the contract originally intended to be performed during normal working hours, where the Government requests the work be performed outside of normal working hours to expedite the return the equipment to operating condition or to minimize disruption to tenants. Overtime services are not included within the scope of this contract but may at some time become required.

Note 3: Quote a price per hour for providing Above Standard Services (repair services) when ordered that are in addition to the services specified herein for the standard services. Ordered repairs may be placed orally when the amount of the order totals $2,500.00 or less or in the event of an emergency. All orders which exceed $2,500.00 must be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services and will be paid by GSA Finance. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies as determined by the Contracting Officer (CO) or the Contracting Officer’s Representative (COR), the maximum number of hours for which the contractor will be compensated. Orders of $2,500.00 or less may be processed using the Government wide commercial purchase card, which is the preferred method to purchase and to pay for micro purchases. Individual orders for above standard services involving more than forty (40) hours will only be issued with the assent of the contractor. This repair provision is intended to be used to satisfy the Government's short term non-recurring needs for service. Should a continuing need for additional service arise, a contract modification will be negotiated pursuant to the "Changes Fixed Price" clause. Above standard services cannot be accomplished by diverting resources from work that is supposed to be accomplished. Repair services under this contract are above standard services as defined below.

SECTION C – DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

Introduction This is a Performance Based Contract which focuses on outcomes as opposed to prescriptive requirements. This specification represents GSA's performance objectives and minimum levels of service to be provided by the contractor. A high level of effective communication between the Government and contractor is essential. This performance based requirement demands a greater emphasis by the contractor on self-evaluation, robust quality control processes and strict oversight of building operations to ensure the highest level of efficiency. The Contractor will be required to maintain a quality control program to ensure that the requirements of this contract are met. The contractor must closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight.

GSA is dedicated to ensuring its facilities are operated with a high degree of efficiency, minimizing energy use and may be actively pursuing or participating in programs such as ENERGY STAR rating, LEED-EB or comparable programs. The contractor will play an integral role in supporting this effort and should be aware of the requirements of these programs. The Contractor is not required to bring the building into conformance with LEED-EB, but within the scope of this contract, shall operate and maintain the specific equipment in such a manner as to maintain applicable LEED-EBOM standards.

C.1. SCOPE OF WORK

C.1.1 The Contractor shall provide all management, administrative, supervision, labor, transportation, materials, supplies, repair parts, tools, equipment (except as otherwise provided) and subcontracts necessary, and shall plan, schedule, coordinate and assure effective completion of all work and services and performance of Preventive Maintenance and Repairs and related services described herein.

The purpose of this contract is to obtain a yearly Maintenance Service Plan on the GSA Chicagoland Service Center Operations Division Physical Access Control System (PACS) infrastructure at the John C.

Kluczynski Federal Building and the Ralph H. Metcalfe Federal Building. Services include maintenance;

repairs, licensing and software support of the Gunnebo SpeedStile FLs Pass Gate units installed at both locations. The units each include HSPD-12 access card readers. The maintenance, repair and software upgrades of the access card readers are excluded from this contract. However, the Contractor has a responsibility to ensure the card readers are operational and shall immediately report any identifiable malfunctioning to the COR and the specific building’s Property Management Office.

The contractor shall maintain and repair the pass gate units in accordance with the Gunnebo SpeedStile FLS Operations and Maintenance Manual and the . Refer to https://gunnebo.com.au/ccmwp/wp-content/uploads/2017/10/SpeedStile-FLs-OM.Manual.pdf for a complete PDF download of the manual. All Gunnebo Software housed within the units is proprietary and excluded from the requirements of this Specification. Any malfunctions identified as Gunnebo Software failures must be resolved by subcontracting Gunnebo for corrections including but not limited to debugging, testing, maintenance, analysis, or restoration.

C.1.2 The Contractor Shall

-Ensure that all employees providing maintenance on the Gunnebo SpeedStile pas gates are properly trained, licensed and/or certified by Gunnebo. After contract award, the Government will provide initial training on the specific pass gates through Gunnebo. The contractor must provide all subsequent https://gunnebo.com.au/ccmwp/wp-content/uploads/2017/10/SpeedStile-FLs-OM.Manual.pdf training and ensure all maintenance workers or subcontractors are properly trained and certified by Gunnebo.

-Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

-Use innovation, technology and other means and methods to develop and perform the most efficient maintenance services for the pass gates and all related equipment.

-Implement an effective Quality Control Plan (QCP).

-Implement and maintain an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

-Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

-Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

-Ensure at all times that employees are utilizing and referring to the most current version of the Gunnebo SpeedStile FLS Operations and Maintenance Manual.

C.1.3 Minimum Level of Work These specifications are a statement of the minimum level of work and services that are to be provided in certain areas under this contract. They are not intended to be, nor shall they be construed as, limiting specifications or requirements.

This requirement is not intended to restrict the Contractor’s approach to successful performance of the contract work with maximum economy and effectiveness. The determination of the actual resources to be utilized for the performance of all services specified herein is the sole responsibility of the Contractor.

C.2. Definitions

C.2.1 Acceptance ‘Acceptance’ means an authorized representative of the Government has inspected and agreed that the work meets all requirements of this contract, to include documentation requirements.

C.2.2 Acts of God These are unanticipated grave natural disasters or other natural phenomenon of an exceptional, inevitable, and irresistible character; the effects of which could not have been prevented or avoided by the exercise of due care or foresight.

C.2.3 Additional Services (Above Standard Services) “Additional services” are services that the Contractor will provide at an additional cost to the Government, to include all labor, supervision, supplies and materials specifically identified as being outside the provisions of the basic services and included in the offeror’s overall pricing. The CO or their designee will issue a separate delivery order before work may proceed.

C.2.4 Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.2.5 Basic Services (Standard Services)

The Basic Services of the contract consist of the recurring contract requirements for which the Contractor is paid as a base price, i.e., the requirements established by the contract statement of work and related general and administrative requirements that do not contain provisions for separate reimbursement. The Basic Services of this contract are referred to as Standard Services. Indefinite Quantity requirements Additional Services are Repairs, this requirement is outside of Basic Services, for which payment is made on a case-by-case basis.

C.2.6 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.2.7 Contracting Officer (CO) Contracting Officer (CO) has the overall responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules.

However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.2.8 Contracting Officer's Representative (COR) Contracting Officer's Representatives (COR) or their designee shall be appointed by letter from the CO.

CORs or designees will be the primary Government representatives for the administration of Contract, shall have proper training and experience in inspecting contracts, but will not have the authority to modify the contract.

C.2.9 Contractor “Contractor” as used in this document refers to the company or firm awarded this contract.

C.2.10 Delegated On-site Authority The term “delegated on-site authority” means a person designated in writing by the Contractor who has authority to act for the contract on a day-to-day basis at the work site.

C.2.11 Emergency The term ‘emergency’ includes, but is not limited to bombings, and bomb threats, civil disturbances, fires, explosions, electrical failure, loss of water pressure, building flooding, sanitary and sewer line stoppage, chemical and gas leaks, medical emergencies, hurricanes, tornadoes, floods, and earthquakes.

C.2.12 Emergency Callback An “emergency callback” is a service request or other request for service placed outside of normal working hours and of such a nature that response cannot wait for the resumption of the next day’s normal working hours.

C.2.13 Federal Holidays – (F.4 Recognized Holidays) “Federal holidays” for the purposes of this contract are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal holidays fall on weekends, a weekday is typically designated as the holiday. Holidays that fall on Saturday are observed on the previous Friday and holidays that fall on a Sunday are observed on the following Monday. Veterans’ Day is always on the 11th of November and Thanksgiving is always the 3rd Thursday of November.

Please note the Wage Determination for this area includes 11 paid holidays with the inclusion of Good Friday. It is the responsibility of the Contractor to account for this labor within the price proposal submission. Service within the facility is required on all days that the Government is working.

C.2.14 Federal Executive Holidays, Unanticipated Unanticipated holidays declared by the president will count as Federal holidays. As long as the Contractor pays employees as if it were an anticipated Federal holiday, the Contractor will be paid for the unanticipated holiday as if it were a normal Federal Holiday.

C.2.15 Modification of Contract “Modification” is a bilateral or unilateral change in the terms of a contract.

C.2.16 Negligence “Negligence” is the failure to use care under the circumstances, it is the doing of some act which a person of ordinary prudence would not have done under similar circumstances or failure to do what a person of ordinary prudence would have done under similar circumstances.

C.2.17 Normal Building Operating Hours “Normal Building Operating Hours” are the hours the building is open for tenant occupancy.

C.2.18 Normal Working Hours “Normal working hours” are the hours of building operations under most circumstances when all services shall be provided to all occupant.

C.2.19 Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

C.2.20 Preventive Maintenance (Scheduled and Unscheduled) “Scheduled preventive maintenance” is a program of maintenance activities performed based on a fixed schedule. “Unscheduled preventive maintenance” is all work performed including adjustments and procedures necessary to sustain the proper operation of all building equipment and systems pending a scheduled procedure.

C.2.21 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW) to ensure services meet contract requirements.

C.2.22 Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. It includes those continuous actions taken by a Contractor to control the performance of his or her employees and subcontractor's services so that they consistently meet the contract requirements. Preparation of this document is the responsibility of the Contractor.

C.2.23 Service Request A “service request” is a response to notification to a report that the equipment, system or material covered by the contract is inoperable, dysfunctional, deteriorated, or not within normal operating parameters, or that performance standard of the contract is not being met. Service request must be “acknowledged” via email or telephone response to the request. Service request response involves analysis of the problem and adjustment of equipment, components or software. A requirement to perform a repair, an above standard service, may result from the analysis stage of a service request.

C.2.24 Software Upgrade Major standalone version of a software product. Usually requiring a software license to be purchased. A software upgrade usually increments the first decimal point of a product, i.e. v1.5 to v1.6.

C.2.25 Software Update Reference release version of software that does not upgrade the software to the next major version. No new software license required. A software update usually is downloadable, free of charge, and increments the second decimal point of a product, i.e. 1.5.04 to 1.5.07.

C.2.26 Standard Services Standard services are defined as all services that are included in the monthly price or as defined in the Contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.2.27 Stewardship The act of stewardship is to take the responsibility for managing, conducting or supervising the quality, state or condition of a commercial building. A Stewardship program in addition to caring for the building, its occupants and visitors includes among other things a sense of shared responsibility, occupant participation and communications amongst building management, O&M personnel, cleaning personnel, occupants, contractors and others who have an impact on/in the building.

C.2.28 Turnstiles The terms “turnstiles” and “pass gates” are interchangeable. For the purpose of this specification turnstiles are defined as optical pedestrian access control systems and will be referred to as pass gates throughout the specification.

C.3. Quality Control Plan (QCP)

A COMPLETE QUALITY CONTROL PLAN (QCP) SHALL BE ACCEPTED BY THE CONTRACTING

OFFICER (CO) PRIOR TO AWARD OF A CONTRACT.

Upon acceptance, the Contractor shall implement the QCP to ensure Contract compliance. An acceptable QCP shall include, at a minimum, inspections by supervisory personnel and by one or more qualified outside parties. The system of checklists, inspection methodology, and frequencies shall be documented by the Contractor. The Contractor shall maintain a file of all quality control inspections conducted by the Contractor, including the corrective actions taken and submit copies of quality control inspections monthly.

All documentation shall be made available to the Government upon request during the term of the contract.

QCP shall include, at a minimum, the program of outside inspections, work orders sampling methodology, and a program for verifying compliance with each contract requirement. The contractor must review and update the Plan annually. The Contractor must maintain continuity of services, without interruption, throughout the entire term of the contract. The QCP is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable.

The results of all quality control inspections conducted by the Contractor shall be documented on inspection reports (warranted as presented) and provided to the COR as required by each contracted service.

This section establishes the minimum requirements for a quality control system to be provided and maintained by the Contractor. The Contractor is responsible for the day-to-day inspection and monitoring of all Contractor work performed to ensure compliance with contract requirements. It is also applicable for subcontractors where Government inspection is required. In such cases, it is the contractor’s responsibility to include in writing in each subcontract the use of this standard by their subcontractor. The Contractor must revise the plan at no additional cost to the Government during the life of the contract as necessary to ensure that contract objectives are met.

The QCP is subject to change depending on the needs of the contract. If the QCP is revised, the Contractor is required to provide an updated QCP to the CO and COR for approval. All such documents required shall be maintained at the service location for the life of the contract.

The contractor shall prepare and execute a written QCP. Plans (deliverables) must detail services at the work site and methods of inspection ensuring quality standards of the contract and shall include the following information:

1) Date of inspection

2) Location of inspection

3) Description of Findings

4) Corrective Action (if applicable), this includes any replacement parts (from the Contractor’s replacement part inventory or parts that must be ordered.

5) Action Plan for Corrective Actions

6) Signature of inspector

The QCP shall include and describe in detail the following:

1) Task and Frequencies: Indicate tasks to be performed and the frequency associated with each task.

2) Inspection Methods and Frequencies: Include all requirements listed in the Performance Work Statement and inspection procedures such as: type of inspection, frequency of inspection, acceptance/rejection criteria, corrective action, procedure for recording results of inspections, and methods of informing employees of deficiencies in their areas or responsibility.

The Inspection system must identify areas to be inspected defining the inspection schedule and the titles of the inspectors. The Contractor’s administrative methods used to identify, correct and prevent an unacceptable level of performance must be clearly defined.

Proposed plans for revising job schedules as new and better ways are found to perform given tasks.

3) Roles and Responsibilities of Key Personnel: A roster by name and job title must be provided. The roster will clearly identify roles and responsibilities including responsibility for oversight of the QCP.

Personnel holding the authority to negotiate and handle Government contracts must be identified.

4) Records and Files: Provide samples of all forms, records, reports and files utilized for quality control. Documents will indicate inspections conducted by the contractor and corrective action taken. Copies of all documents will be kept onsite and available to the COR when requested.

5) Progress Report: Submit quarterly to the COR a self-evaluation report detailing the quality of service provided during the prior quarter. The report is due within 5 business days of the end of the quarter. This report shall include as a minimum the result of the quality control inspections, an explanation of efforts taken in the prior quarter to improve service and efforts planned for the present quarter to improve quality.

6) Strike Contingency Plan (SCP): Prepare an SCP to be used in the event of a strike. The SCP shall describe in detail how the Contractor will staff the building to provide the services defined in this specification during strikes by his employees as well as address employee absenteeism. This plan shall include but not be limited to the following:

a. Support Personnel: Describe in detail how the building will be staffed to provide services during strikes.

b. License and Certifications: Describe in detail how the Contractor will provide personnel that meet experience requirements, assuring the Government all temporary or replacement employees will meet the experience and license requirements defined in this contract.

C.4. Government Quality Assurance Surveillance Program The Government may inspect the Contractor using a quality assurance program through random inspections, scheduled inspections, or any other method of inspection that the Government determines reflects the actual successful performance of this Contract. As part of the Government’s quality assurance program, the Government may:

1) Review and, if warranted, reject any reports or other submittals required from the Contractor.

2) Review performance and service records, including, if applicable, but not limited to monthly progress reports and any computerized or hardcopy records maintained by the Contractor documenting performance under this Contract, and require correction of any unsatisfactory conditions noted.

3) Determine the adequacy of the Contractor’s quality control program and documentation and the overall success of this program. The Government may order improvements if it determines the programs are insufficient or ineffective.

4) Obtain tenant satisfaction survey information and require improvements in service on the basis of such information to the extent such results correlate with deficiencies in Contract requirements.

5) Conduct random and routine physical inspections of facility equipment and systems, to include programs and files maintained on computers and Contractor onsite offices and work areas, and require correction of deficiencies noted.

6) Perform inspections with Government personnel or independent third party inspectors.

C.4.1 Contract Performance Contractor performance will be evaluated on the basis of the performance success or deficiencies, success or failure in meeting other Contract requirements, and the Contractor’s record of correcting deficiencies when noted. While corrective actions will be noted, a record of significant performance deficiencies may lead to a performance evaluation that is less than satisfactory even if the Contractor takes corrective action.

C.4.2 Methods The use or nonuse of any quality assurance methods [e.g., a measurement and verification (M&V) program] by the Government will not constitute a waiver of or excuse from Contract requirements. The Government may implement or change quality assurance measures at any time during the term of the Contract.

C.4.3 Cooperation – Inspections The Contractor shall instruct all onsite personnel to cooperate with the Government or third party Contract inspector requests for records access and information. This includes answering honestly and comprehensively all questions related to performance of work.

C.4.4 Contractor Performance Assessment Reporting System (CPARS) GSA uses the CPARS or similar performance measuring system to formally evaluate the Contractor’s performance. Evaluations are generally conducted annually or more frequently on or about the anniversary date of the Contract and also at the end of the Contract period.

C.5. Maintenance and Preventive Maintenance The Contractor shall establish an effective system for scheduling and performing scheduled maintenance and preventive maintenance on all equipment and systems covered under the scope of this Contract. The Contractor shall submit this system to the CO or designee, as the specific maintenance standard or guide describing the preventive maintenance procedure and frequency (see Section C.5.1, Maintenance Standard, below), for approval within 5 days prior to Contract start date.

The contractor shall perform Preventive Maintenance in accordance with Gunnebo SpeedStile FLS Operations and Maintenance Manual and the sample preventive maintenance checklist included in the specification as Exhibit 3. Refer to https://gunnebo.com.au/ccmwp/wp-content/uploads/2017/10/SpeedStile- FLs-OM.Manual.pdf. Where frequencies are not clearly defined by the manual, all maintenance and preventive maintenance will be performed quarterly for the duration of the contract term.

C.5.1 Maintenance Standard As part of the Contractor’s established system for scheduling and performing scheduled preventive maintenance (See C.5, above), the Contractor shall propose to the CO or designee, preventive or predictive maintenance standards or guides for equipment where the manufacturer/designer recommends preventive maintenance. Minimally, the preventive or predictive maintenance standards or guides proposed by the Contractor shall be based on; manufacturer’s recommended maintenance (See Operations and Maintenance Manual referenced in C.5 above).

C.6. Service Request The Contractor shall manage all service calls associated with the work required under this contract. Service request are considered basic services and require acknowledgement of receipt by the Contractor within 2 hours of placement by the CO or COR. That activity includes the intake of calls, dispatching, documenting and reporting. The calls will be generated by the CO or designee during normal working hours. The Contractor will input, track and maintain service request records in an acceptable electronic format as required by the CO or their designee.

The Contractor shall respond to service requests during normal working hours. The Government may transmit work orders to the Contractor for service request verbally or by email. The Government shall create a work order or generate an automated work order. The Contractor shall respond promptly and in accordance with the response times specified herein. The Contractor shall acknowledge service request by email or by phone within 2 hours of the request.

The Contractor shall respond promptly to service requests (i.e. swing door failures, indicator light board failures or doors offline) and complete the required work within 24 hours, during normal business hours, from the time of notification. The Contractor shall immediately notify the CO or their designee if the routine service call cannot be completed within the specified timeframe. If the service call is of an incidental nature, such as swing door failures, and the service call cannot be resolved within 1 business day for any reason, the Contractor will complete the call the following business day.

C.6.2 Emergency Service Request Emergency service requests are service requests where the work consists of correcting failures that constitute an immediate danger to personnel or property, including but not limited to: total system outage.

The Contractor shall respond to emergency service requests immediately, but no more than two (2) hours from the time of notification. The Contractor shall remain on the job until the emergency has been resolved or adequate temporary repairs have been made. If the emergency cannot be fully resolved, the Contractor must notify the CO or designee and provide as part of the service call.

C.7. Repairs

C.7.1 General The Contractor shall perform repairs as described in this document. Repairs will be identified as single incident, not an accumulation of various repairs (bundling). Repairs shall only be performed during normal operating hours of the building and are not to be considered overtime services at any time. If damage is caused by Contractor negligence, the Contractor shall be liable for the full cost of repair, any other provisions notwithstanding.

The Contractor shall not use subcontractors to perform repairs unnecessarily or with the intent of driving up the repair cost. If approved, the cost of the subcontractor will be treated as a repair part and material cost for the purposes of cost evaluation. The subcontractor's cost shall be appropriate and approved in advance by the CO or designee. All repairs shall use supplies, materials, and parts of the highest quality available that are appropriate for the repair of the pass gates. Any replacement parts used during the course of this Contract shall all in no way compromise the Gunnebo Warranty. During the term of this contract it is the Contractor’s responsibility to verify active warranties or guarantees. The Contractor must not remove any parts on the equipment, unless authorized by the CO or their designee. The Contractor shall stock commonly used items and have a network of suppliers that will deliver ordered items without any delay.

Refer to the Gunnebo SpeedStile FLS Operations and Maintenance Manual.

C.7.2 Approval of Work When the Contractor determines that a repair is needed the Contractor shall immediately notify the CO or designee. The CO or their designee shall issue an order to the Contractor before the Contractor may proceed with the repair. The Contractor may defer performance of the reimbursable repair by placing the corresponding work order into a “waiting for funding” status from the time a valid proposal is given to the CO or their designee until the time an order is given to the Contractor. The time during which the work order is thus deferred will not count against the Contractor in calculating timeliness. The Contractor shall provide justification to the CO or their designee for using subcontractors to perform work. The CO or their designee may prohibit the use of subcontractors if the CO or their designee determines the Contractor is unnecessarily driving up the cost of the work and the Contractor’s own employees have the skills necessary to perform the work.

C.8 Contractor Submittals/Deliverables Chart

DELIVERABLE REF DELIVERABLE DUE Due Date Rec’d Section C

Gunnebo Certificate of Training on Gunnebo SpeedStile FLs Pass Gate

C.1.2 30 days prior to contract start date

Copy of Gunnebo Training Attendance Record for each trained employee

C.1.2 30 days prior to contract start date

Quality Control Plan C.3. Quality Control Plan

(QCP)

Due with proposal

Update Quality Control Plan C.3 Quality Control Plan

Annually and when any changes are made.

Quality Control Inspection Report C.3 Quality Control Plan

On the last day of each month

Quarterly Self Evaluations C.3 Quality Control Plan

5 business days prior to the end of the quarter

Section E

Contract Close-Out Inspection E.3 Contract Close-Out Inspection

90 days prior to expiration.

Section G

Interim and final evaluations under

CPARS NOT APPLICABLE

G.5 Evaluating Contractor Performance

30 days after evaluation is given to the contractor nana

Section H

Qualification of employees (May 1989) paperwork

H.1.3 As requested.

Security Clearances H.1.4 Suitability Determination

15 days after award. Security clearances must be submitted before Notice to Proceed can be issued.

The collection and submission of GSA Form 139, record Presence.

H.7 Submit each month with monthly report

Submission of Resumes for New Employees

H.15.3 The Contractor must submit resumes for all personnel prior to personnel beginning work.

State Licensing H.15.4 Within 90 calendar days of beginning employment.

Strike contingency plan (SCP). H.20 SCP must be submitted 5 calendar days prior to Contract start date and updated annually.

Section L

Contractor email for notifications of availability of monthly increments of funding

L.6. Instructions for Submitting Proposals

Due with proposal

List of Subcontractors L.6 Instruction for Submitting Proposals

Same as QCP before and after start of work

SECTION D – PACKAGING AND MARKING

D.1. Payment of Postage and Fees All postage and fees related to submitting information including, but not limited to, forms and reports to the CO or the COR, shall be paid by the Contractor.

D.2. Marking All information submitted to the CO or the COR, shall clearly indicate the contract number of the contract for which the information is being submitted.

SECTION E – INSPECTION AND ACCEPTANCE

E.1. FAR 52.246-4 Inspection of Services – Fixed Price (Aug 1996)

Inspection of Services—Fixed-Price (Aug 1996)

(a) Definition. “Services,” as used in this clause, includes services performed, workmanship, and material furnished or utilized in the performance of services.

(b) The Contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance and for as long afterwards as the contract requires.

(c) The Government has the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

(d) If the Government performs inspections or tests on the premises of the Contractor or a subcontractor, the Contractor shall furnish, and shall require subcontractors to furnish, at no increase in contract price, all reasonable facilities and assistance for the safe and convenient performance of these duties.

(e) If any of the services do not conform with contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may—

(1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(2) Reduce the contract price to reflect the reduced value of the services performed.

(f) If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may—

(1) By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

(2) Terminate the contract for default.

E.2. Deduction Rate It is the objective of the Government to obtain complete and satisfactory performance in accordance with the terms of the specifications and requirements in this contract. To this end, the Government is contracting for the complete performance of each task identified in the specifications, and deductions may therefore, be made as stipulated in this Section. Deductions for work performed improperly may be made as though the work has not been performed. Inadequate performance is just as undesirable as nonperformance, and the cost of correcting inadequate performance may equal or exceed the cost of initial performance.

a. Calculation of Deductions The hourly rate to be used when calculating deductions is line item in Section B.1.1, Above Standard Services. The rate to be used will be the one in effect for the current period. This rate will be multiplied by the number of productive and administrative hours needed to complete the task as determined by the CO or their designee.

b. Withholding Monies for Non-submission of Reports If the contractor fails to prepare and/or submit acceptable reports as called for in Section C, within the required time frame, this may be construed to mean that the contract work has not been performed and the Government will withhold all payments until the required reports are satisfactorily completed and/or submitted to the CO or their designee.

c. Withholding Monies for Suspension of Work

In the event services are not provided or required by the Government because the building(s) is closed due to inclement weather, unanticipated holidays declared by the President, failure of the Congress to appropriate funds, etc., deductions may be computed as…