Request For Information -Google_Final_02 06 2024.docx

FOR INFORMATIONAL PURPOSES ONLY

REQUEST FOR INFORMATION

General Services Administration February 06, 2024

GENERAL INFORMATION:

Document Type Request for Information – Google Workspace (Brand Name or Equal) RFI No.: 47HAA024N0006

Points of Contact:

Bonnie Impastato Contracting Officer Office of Internal Acquisition bonnie.impastato@gsa.gov

(202) 510-3328

THIS IS A REQUEST FOR INFORMATION (RFI) NOTICE FOR MARKET RESEARCH ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. THIS IS NOT A SOLICITATION. The purpose of this RFI is to gain knowledge of the interests, capabilities, and qualifications of various companies. It is not to be construed as a commitment by the Government. A contract will not be awarded as a result of this RFI. No reimbursement will be made for any costs associated with providing information in response to this RFI or any follow up information requests. Failure to respond will not in any way prevent a potential offeror from participating in future solicitations. All information provided will be given consideration and may influence the development of future solicitation requests. The General Services Administration (GSA), Office of Administrative Services OAS), is issuing this RFI notice to measure the interest and availability of vendors that can provide input based on the government’s need as stated below:

1. BACKGROUND:

GSAIT is responsible for the provisioning of shared services used by GSA employees and contractors. GSAIT, as the service provider for the agency, is continually looking for ways to better meet the management challenges inherent to an innovative, evolving agency seeking to become markedly more efficient, while meeting the continuously increasing expectations of its IT customers.

GSA and Government business is rapidly changing. Both are working long term to support “virtual offices.” GSA is a technology leader and is in line with the overall government corporate mission. The idea of virtual offices for employees across Government is consistent with how the government physical landscape has changed from traditional brick and mortar office space to virtual office space utilizing cloud technology. As an example, GSA and Government business communication has transformed primarily from paper to email, text messaging, instant messaging, and collaborative cloud environments. No longer are employees tied to desk phones or desktop computing, but employees are equipped with laptops, tablets, soft phones and smartphones designed to keep them in contact and connected virtually without being tethered to a specific physical location. Services like VMware have allowed employees the ability to be connected to data using any device anytime, and anywhere. Services like Google, which the agency currently uses, allow employees to directly connect to associates using any device, anytime, and anywhere.

These trends demonstrate the evolution towards the future of Federal offices and office spaces. The physical central office space footprint will be dramatically reduced with the advent of employees working virtually anywhere throughout the world. These are key business drivers that keep GSA in position to be a government leader and innovator to continue to drive efficiencies and economies of scale for the federal environment.

2. DESCRIPTION:

With GSA as a Government leader, the agency plays a strong role in delivering Government-wide innovative solutions that are leverageable by other federal government agencies and organizations. Cloud technologies, solutions and services like Google continue to be the very foundations to the next generation of Government Services to support the new Government Virtual Business. Therefore, GSA needs continuity of services to maintain high business standards and remain responsive and competitive to its customers. The complexity of GSA business demands minimal disruption with cost effective investments. Since its implementation in 2011, GSA has invested heavily in Google Apps and integrated them into many aspects of GSA business.

Examples include:

1. GSA Customer Relationship Management (CRM) Tool, a Salesforce-based offering supporting areas like GSA National Contact Center and servicing not only GSA, but the 24 CFO Act Agencies and the Small Agency Counsel with both email and messaging help services and contact with the public.

2. Outreach and automated email distribution tools.

3. Daily business requirements for email, messaging, mobile messaging, video conferencing, voice over IP (VOIP), documents sharing and management, litigation hold, archiving, eDiscovery and mobile device management.

4. Rule based integration with GSA’s email automation tools and Force.com applications.

5. Google services are integrated with GSA’s Active Directory using SecureAuth for SSO on network and 2 Factor Authentication off network.

6. Google Cloud Directory Sync is used to sync GSA’s Active Directory with Google accounts and IAM.

7. GSA has invested in third party tools such as CloudLock which is designed to provide additional security around the Google Drive platform.

8. GSA currently has >138 TB of data stored in Google Mail and >14 TB of Google Drive data.

9. Google Drive is now being used as the primary storage mechanism for users' data files.

10. Google email relay functionality supports integration with on-premises email relay systems to allow emails generated on internal servers and devices to be subject to the same content, attachment, and other compliance rules prior to delivery to the recipient as messages generated inside the Google ecosystem.

Today, GSA has over 25,000 licenses for Google Workspace, formerly Google for Business to support its diverse population and devices worldwide. In addition, GSA has over 34,000 Archive user licenses to support records management and the option to purchase up to 5,000 additional Google Enterprise licenses to support multiple external entities licensing requirements.

The Google Workspace product consists of the services listed below.

Google Cloud Platform API and services Google Bigquery

List of Google services

The goal of this RFI is to provide a mechanism to provide licensing for Google Workspace (Brand Name or Equal) as follows:

1. Acquiring annual licenses to support GSA’s mission and its customers with Google Workspace (Brand Name or Equal) to collaborate, communicate, and share content.

2. Acquiring optional Google Workspace (Brand Name or Equal) licenses to support small boards, commissions and special projects administered by GSA.

3. Having the option to acquire additional Google (Brand Name or Equal) licenses to support future requirements.

4. Having the option to acquire Professional Services to assist GSA organizations in architecting, developing, and deploying effective, and cost-efficient solutions that will replace the current Google workplace solution.

3. OBJECTIVE

GSA IT will issue an Indefinite Delivery Indefinite Quantity (IDIQ) contract for the Google Workspace (Brand Name or Equal) platform. GSA is seeking market information on the viability of Google Workspace, and whether any equivalent FEDRAMP approved solution exists and can provide similar value to the Government. GSA requires a single complete platform solution, not a hybrid environment.

4. REQUIREMENTS

4.1 Technical Requirements

The purpose of the current Google Workspace solution is to provide GSA employees a cloud-based environment to collaborate, communicate, and share content. The contractor shall provide a single FEDRAMP approved secure enterprise-wide collaboration platform solution that mirrors the current solution’s capabilities as identified on the List of Google services table.

In addition, the solution should also offer the features below.

1. Have a federal term of service.

2. Supports multiple domains aliases and secondary domains.

3. Uses transport layer security (TLS/HTTPS) with encryption ciphers and signature algorithms at FIPS-140-2 strengths or higher.

4. Supports SecureAuth or similar for SSO.

5. Can act as an identity provider for logging in to 3rd party and in house developed applications with federated environment identity.

6. Have a native mobile app on the iOS and Android platforms.

7. Allows accessibility via the desktop and mobile Devices. Syncs desktop, mobile, and tablet apps simultaneously.

8. Have a built-in Data Leak prevention functionality.

9. Allows a customizable data retention policy.

10. Meets records management requirements which would necessitate the storage of all chats and the ability to search archived chats, preventing deletion of messages in certain contexts, etc.

11. Allows dynamic or criteria-based searches and administrator level data retrieval for the purposes of FOIA or other e-discovery needs.

12. Supports complete data migration from Google Workspace Environment and Google Cloud Platform without any data loss.

13. Have an option to migrate Google scripts to an equivalent scripting language in the new solution.

14. Ensures full interoperability between Google workspace and the proposed solution during the transition to the new solution.

4.2 Services

The contractor response shall include a timeline, ROM for the Level of effort to implement the new solution, and migration strategy from the current solution to the proposed solution.

The contractor shall map each Google service identified on List of Google services table with an equivalent service/functionality on the proposed solution and provide the response in the following format:

4.3. STATEMENT OF CAPABILITY:

GSA IT requires a statement of capability from all responders that addresses the following:

1. Statement to demonstrate your firm’s methodology and capability for requirements discussed in this document. Respondents need only provide responses to the requirements for which they have a methodology and capability.

2. Identify if you are on GSA Schedule and/or other contracting vehicles.

3. Provide Business Size and NAICS Code

5. RESPONSE INFORMATION:

5.1. QUESTIONS

Questions regarding this RFI shall be submitted to the Contracting Officer, Bonnie Impastato, bonnie.impastato@gsa.gov with the email subject header “QUESTIONS – RFI No. 47HAA024N0006. - {your company name} – Date”. by February 20, 2024, at 2:00 PM EST. No questions will be accepted after the specified time and due date to submit questions. Each question submitted must cite the RFI Section number/title/RFI question number for which the question pertains, unless the question is general in nature and not specific to a particular portion(s) of the RFI. (No questions will be accepted by telephone). All questions shall be submitted in Microsoft Word format.

Do not include the following in your response:

● Proposals or offers

● Requests to be considered for award or to be notified of a future solicitation

● Requests to be added to a mailing or distribution list

● Questions or comments not related to this RFI

● Classified information

GSA will provide a consolidated response to all questions on February 23, 2024, at 2:00 PM EST.

5.2 FINAL RESPONSE:

Responses are due no later than March 6, 2024, by 2:00 PM EST. Submit your responses via email only in “.doc”, “.docx”, or “.pdf” file formats to Bonnie Impastato, Contracting Officer, at bonnie.impastato@gsa.gov with the email subject header “RESPONSE – RFI No. 47HAA024N0006. - {your company name} – Date”. All responses received after the due date will not be considered. The Government is not obligated to review responses to the RFI received after the deadline specified above. Please be advised that all submissions become Government property and will not be returned. Only electronic submissions in “.doc”, “.docx”, or “.pdf” file formats will be accepted.

Interested respondents that can provide support services described in the Objective of RFI are requested to provide the following information:

● Name of Company

● Company Description

● Type of Business (large or small business type. i.e. Woman-Owned, Hubzone)

● UEI number,

● NAICS Code

● Point of contact (POC) name, phone number and email address

● A brief high-level description of existing capabilities to perform the support services referenced herein The Government is not obligated to and will not pay for any information received from potential sources as a result of this RFI. It is requested that interested vendors submit to GSA’s Contracting Officer a brief capabilities statement package (single spaced, one sided, letter size, Times Roman, 12-point font minimum, with one (1) inch margins, in “.doc”, “.docx”, or “.pdf” file formats demonstrating their ability to provide a solution and perform the requested services.

No Classified information shall be included anywhere in your responses.

All proprietary information must be clearly marked in accordance with the instructions set forth below in “Marking Requirements.” Any information submitted in response to the RFI may be disclosed to GSA and other Government personnel. All information marked as proprietary information will be safeguarded by GSA to prevent unauthorized disclosures to non-government personnel and entities in accordance with applicable law and regulation. The GSA reserves the right to challenge proprietary information markings.

Marking Requirements: The header and footer of each page containing interested source proprietary information shall be marked with the legend “PROPRIETARY INFORMATION.” Further, the particular paragraph(s) section(s), etc. containing the actual proprietary information shall be clearly high-lighted or otherwise marked by the Respondent.

This is an RFI. No solicitation exists; therefore, do not request a copy of the solicitation. The information provided in this RFI is subject to change and is not binding on the Government. GSA has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned.

FOR INFORMATIONAL PURPOSES ONLY

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