47HAA019R0003_PWS_RFQ_GECO2_PW_Exp_Store_21AUG2019.pdf

Questions concerning this requirement should be directed to the Contracting Officer (CO) at vivian.fields@gsa.gov and the Contract Specialist (CS) monica.golibart@gsa.gov via email, no later than Friday, August 23, 2019 at 8:00 AM, Eastern Daylight Time (EDT).

Regards, Vivian M Fields

REQUEST FOR QUOTE (RFQ) &

PERFORMANCE WORK STATEMENT (PWS)

GSA Enhanced Check Out Version 2 (GECO2)/Store Portal (SP) Enhancements to Password Expiration and Store Sub Codes

REQUEST FOR QUOTE RFQ: 47HAA019R0003

In support of:

General Services Administration (GSA) Office of Information Technology (IT) and GSA Supplies and Services (GSS)

Conducted under: FAR 6.302-1 (See attached J&A) [With intent to sole source to:

nChannel, Inc.]

Issued by:

General Services Administration (GSA)

OAS Office of Internal Acquisition (OIA) 1800 F Street NW Washington, DC 20405

Table of Contents

1. BACKGROUND 3

2. OBJECTIVE 3

3. REQUIREMENTS 4

4. SCOPE OF WORK 5

5. DELIVERABLES SCHEDULE AND MILESTONE DATES 6

MILESTONE/DELIVERABLES 6

6. QUALITY ASSURANCE 7

7. QUALITY ASSURANCE SURVEILLANCE PLAN 8

QASP: SURVEILLANCE OF MILESTONES AND DELIVERABLES 9

8. OPERATIONAL REQUIREMENTS 11

9. INSPECTION AND ACCEPTANCE OF SERVICES 12

10. SPECIAL CONTRACT REQUIREMENTS 13

11. ORGANIZATIONAL CONFLICT OF INTEREST AND NON-DISCLOSURE

REQUIREMENTS 16

12. TRAVEL 16

13. INTELLECTUAL PROPERTY RIGHTS 18

14. OTHER REQUIREMENTS 18

15. FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1) 52.252-1 SOLICITATION

PROVISIONS INCORPORATED BY REFERENCE 22

16. ADMINISTRATION AND GOVERNMENT POINTS OF CONTACT 24

17. EVALUATION METHODOLOGY/EVALUATION FACTORS FOR AWARD 29

18. BASIS FOR AWARD 30

19. QUOTE INSTRUCTIONS/DUE DATES 31

1. BACKGROUND

GSA requires enhancements to the GSA Enhanced Check Out Version 2 (GECO2) application to implement automatic password expiration, and to accommodate a 4 character store subcode.

Utilizing Agile methodologies to perform the enhancements shall also include collaborative testing with GSA and security vulnerability testing and remediation. If applicable and mutually agreed to by GSA and the Contractor, the development cycle may occur over multiple Sprints.

2. OBJECTIVE

The Contractor shall follow SCRUM processes that include:

● Host a Sprint planning session to review the requirements and development schedule.

● Participate in 15 minutes daily “scrum” calls to review the progress of each task.

GSA will provide the SCRUM Master.

● Conduct design review meetings as necessary per the schedule to review the proposed design for each requirement. The outcome of the meetings will ultimately be GSA’s approval of the design.

● Complete unit and system testing after development is complete for each Sprint.

● Provide GSA updated documentation including User Manuals and Release Notes to the GSA test team prior to the start of validation testing.

● Support the GSA test team in conducting validation testing.

● Move all approved changes to Production after successful completion and approval of validation testing.

Move the deployed code to the GSA code library immediately after deployment.

3. REQUIREMENTS

The following describes the requirements for password expiration and the additional store subcodes.

3.1 AUTOMATIC PASSWORD EXPIRATION REQUIREMENTS

● GSA requires the Contractor to modify GECO2 to comply with the System Security Plan, section 1.1.1 IA-5: Authenticator Management, sub item “g”:

Changing/refreshing authenticators [60 days for United States Government Configuration Baseline (USGCB) and 90 days for all other password based authenticators].

o GECO2 shall track the last date the users’ password changed, initializing it with the date the account was created.

o GECO2 shall notify a user at 14 days prior, 7 days prior, and 1 day prior to expiration that they need to reset their password, and provide a link to accomplish the reset. GSA shall create the email that will be sent to users.

o GECO2 shall temporarily disable an account if the user does not reset the password before the expiration date. There is no requirement for notifying the user that her/his account has been disabled. The Contractor will generate a disabled account report for GSA on an as-needed basis via a ServiceNow ticket.

GECO requires that the user contact the GSA ServiceNow GECO2 Help Desk to reset her/his password after an account has been disabled.

3.2 STORE SUBCODES

● GSA requires that the Contractor create or modify the store subcode field in GECO to allow additional characters (up to 4) to be used to precisely identify the location where a GECO2 transaction originated. The 4-position code is optional and not required for all stores.

o The Contractor shall modify the store subcode field to accept up to 4 alphanumeric characters.

o The store subcode will with the appropriate mapping to location will be provided by GSA after contract award.

o Contractor shall provide a mechanism to identify the specific location a cashier has signed into the GECO2 application for locations that implement the 4 character subcode. Possible solutions:

▪ Give cashier a drop down to select specific location (locations will be provided after contract award).

▪ During sign in, select which Mega Center the register is located.

o The Contractor shall concatenate the store subcode value to the current store code and send the 4 characters as storecode to OMS in the same field named SellerOrganizationCode currently used. OMS can handle up to 40 characters.

Example: EF01 (Jacksonville – Mega Center 1), EF02 (Jacksonville – Mega Center 2).

o The Contractor shall maintain the transaction store subcode in GECO as part of all records, reports, printouts and files generated by GECO. The Contractor shall provide a list of records, reports, print out and files generated that shall be updated and maintained.

o Use of store subcodes shall be enabled/disabled by store location as part of the store configuration file per GSA’s request that will be made via a GSA ServiceNow ticket.

o No change is required to inventory processing.

4. SCOPE OF WORK

4.1 NON-PERSONAL SERVICES

The Government has determined that in order to satisfy the requirements in this PWS, the use of an Open Market Purchase Order is in the best interest of the Government, economic and other factors considered, and this Purchase Order is not being used to procure personal services prohibited by the Federal Acquisition Regulation (FAR) Part 37.104 titled "Personal Services Contract”.

4.2 CONTRACTOR PERSONNEL

The Contractor shall not supervise, direct, or control the activities of Government personnel or the employee of any other Contractor. The Government shall not exercise any supervision or control over the Contractor in the performance of contractual services under this contract. The Contractor is accountable to the Government for the actions of its personnel. Contractor employees shall not represent themselves as Government employees, agents, or representatives.

Contractor employees shall not state orally or in writing, at any time, that they are acting on behalf of the Government.

In all communications with third parties, the Contractor must ensure that all of its employees identify themselves as Contractor employees, identify the name of the company for which they work, and must not carry out any direction that violates the terms and conditions of this contract. This includes all signatory lines within emails and formal letters.

The Contractor shall ensure that all of its employees, including subcontractor employees, working under this contract are informed of the substance of this section.

If the Contractor believes any action or communication has been given that would create a personal services relationship between the Government and any Contractor employee or any other potential supervision or duty violation, the Contractor must notify CO immediately of this communication or action.

5. DELIVERABLES SCHEDULE AND MILESTONE DATES

All deliverables shall be sent to the COR and CO no later than the dates specified in the Deliverables Table below. All deliverables must be submitted via email and become the property of the U.S. Government upon submission.

MILESTONES/DELIVERABLES

The following table identifies general deliverables applicable to this contract.

ID Milestones/Deliverables Schedule 1 The Contractor Officer shall facilitate a kick-off meeting between Contracting Officer Representative, Program Manager, and Contractor.

Within 1 business day of award

2 The Contractor shall host a Sprint meeting to review the requirements and development schedule.

The first day of a Sprint

3 The Contractor shall participate in daily “scrum” calls (15 minutes each day) to review the progress (what was done yesterday, what will be done today and what impedes me from making progress of each task). GSA will provide the SCRUM master.

Daily

4 The Contractor shall conduct design review meetings as agreed to between GSA and the Contractor to review the proposed design for each item.

TBD

5 The Contractor shall provide a RDTTM to include approved changes to Production after successful completion and approval of validation testing all test cases including positive and negative test cases for each Sprint. Test cases will adhere to the Gherkin format.

Prior to hand off for GSA validation testing

6 The Contractor shall provide GSA updated documentation including User Manuals and Release Notes to the GSA test team prior to the start of validation testing.

Prior to hand off for GSA validation testing

7 The Contractor shall support validation testing to include participation in meetings to review test results and activities to correct all deficiencies found (if applicable).

Daily during validation testing

8 The Contractor shall concatenate the store subcode value to the current store code and send the 4 characters as store code to OMS in the same SellerOrganizationCode currently used.

OMS can handle up to 40 characters. Example: EF01 (Jacksonville – Mega Center 1), EF02 (Jacksonville – Mega Center 2).

Within 5 business days of final code freeze

9 The Contractor shall participate in bi-weekly activity meetings. Bi-weekly activity meetings during the performance of this contract

6. QUALITY ASSURANCE

Quality Assurance is a required and vital aspect for all requirements in this PWS. FAR Part 46 describes the responsibilities of both the Government and the Contractor to ensure the quality of the services to be provided to the Government.

In compliance with clause 52.246-4 Inspection of Services - Fixed Price, the Contractor shall provide to the CO and the COR a Quality Control Plan (QCP) with its RFQ response. This plan shall be submitted to the Government within ten (10) business days after the award of the task order. The COR shall notify the Contractor of acceptance or required modifications and obtain acceptance of the plan by not later than thirty (30) calendar days after the award of the task order.

The QCP shall include the following minimum requirements:

• A description of the inspection system to cover all services and deliverables. The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, and frequency of inspections

• A description of the methods to be used for identifying and preventing defects in the quality of service performed

• A description of the records to be kept to document inspections and corrective or preventive actions taken

• All records of inspections performed shall be retained and made available to the Government upon request throughout the task order performance period, and for the period after task order completion, until final settlement of any claims under this task order

The Government shall regularly evaluate the Contractor’s performance. The COR shall evaluate the Contractor’s performance through inspections of deliverables identified within this PWS;

note that it is the Contractor’s responsibility to ensure adherence to the submitted QCP to ensure acceptable performance under the purchase order. The Government may inspect each task as completed or increase the number of quality control inspections, if deemed appropriate, if there are repeated failures discovered during quality control inspections of deliverables. Likewise, the Government may decrease the number of quality control inspections if merited by performance.

The CO shall make the final determination of the validity of COR complaint(s) in cases of disagreement between the Contractor and the COR.

The Government shall create a Quality Assurance Surveillance Plan (QASP) for the above internal surveillance purposes and this document will be updated at the sole discretion of the Government. As the Government views this document as internal guidance for quality assurance as per FAR Subpart 46.4, it may change at any time without notification to the Contractor. However, as per FAR 46.407, the CO has the authority to reject services not conforming in all respects to task order requirements.

7. QUALITY ASSURANCE SURVEILLANCE PLAN

The Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for this contract. This QASP explains the following:

● What shall be monitored?

● Performance Standard.

● Acceptable Quality Level (AQL).

● Surveillance method/measure.

The QASPs are identified throughout this document.

The QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

The Contractor shall be evaluated using the Contractor Performance Assessment Reporting System (CPARS) format. Business days are used unless stated otherwise.

QASP: SURVEILLANCE OF MILESTONES AND DELIVERABLES

ID Milestone/Deliverable Performance Standard

Acceptable Quality Level

Surveillance Method Measure

1 The Contractor Officer shall facilitate a kick-off meeting between Contracting Officer Representative, Program Manager, and Contractor.

Kickoff meeting is convened within 1 day of contract award with GSA COR, PM, and CO

Within 1 business day of contract award

100% Inspection

2 The Contractor shall host a Sprint meeting to review the requirements and development schedule.

Attend/participate in Sprint planning as scheduled in the Project Schedule.

First Day of Sprint

100% Inspection

3 The Contractor shall participate in daily “scrum” calls (15 minutes each day) to review the progress (what was done yesterday, what will be done today and what

Daily attendance and participation at meetings, when applicable

Daily attendance Random Inspection impedes me from making progress of each task). GSA will provide the SCRUM master.

4 The Contractor shall conduct design review meetings as agreed to between GSA and the Contractor to review the proposed design for each item.

Completed as scheduled with appropriate documentation

As requested by

GSA

Random Inspection

5 The Contractor shall provide an RDTTM to include approved changes to Production after successful completion and approval of validation testing all test cases including positive and negative test cases for each Sprint.

Test cases will adhere to the Gherkin format.

Complete on time per the project schedule

As agreed upon between Contractor and

GSA

100% Inspection

6 The Contractor shall provide GSA updated documentation including User Manuals and Release Notes to the GSA test team prior to the start of validation testing.

Complete on time as per the project schedule

As agreed upon between Contractor and

GSA

100% Inspection

7 The Contractor shall support validation testing to include participation in meetings to review test results and activities to correct all deficiencies found (if applicable).

Complete on time as per the project schedule

Daily during validation testing

Random Inspection

8 The Contractor shall concatenate the store subcode value to the current store code and send the 4 characters as store code to OMS in the same SellerOrganizationCode currently used. OMS can handle up to 40 characters. Example:

EF01 (Jacksonville – Mega Center 1), EF02 (Jacksonville – Mega Center 2).

Complete code check in NLT 5 days after code freeze

Within 5 business days of final code freeze

100% Inspection

9 The Contractor shall participate in bi-weekly activity meetings.

Participate in bi-weekly activity meetings. GSA shall provide a scribe for the meeting notes

Bi- weekly activity meetings during the performance of this contract

Random Inspection

8. OPERATIONAL REQUIREMENTS

8.1 KICK-OFF MEETING

Within one (1) business days of task order award, the Contractor program manager, technical lead and system administrator shall participate in a virtual kick- off meeting. GSA will schedule a meeting with the Contractor and GSA stakeholders. Team members will be introduced and there shall be a review of the Contractor- proposed schedule.

8.2 PROVIDE ENHANCEMENT SCHEDULE

The Contractor shall provide a high-level schedule with their quote that identifies the tasks required to complete the enhancements outlined in this PWS. The schedule shall include details such as requirements review, Sprint planning to include design, development, test (unit, system, integration, security) and security vulnerability remediation tasks, if applicable. The schedule shall also include a timeline for documentation updates. The Contractor shall provide an updated schedule, if required, within seven (7) days of the kick-off meeting.

The Contractor shall execute the upgrade plan and provide all testing and validation results.

Testing should include unit, system & integration testing to verify system operation, communication and functionality respectively. In addition, the Contractor shall support subsequent GSA validation testing, perform security scans, execute penetration testing and remediate all findings as needed/required.

8.3 UPDATE AND SUBMIT DOCUMENTATION

The Contractor shall provide updates to the documentation (detailed below) in the Deliverables section.

8.4 DELIVERY INSTRUCTIONS

One copy of each report/deliverable in the Deliverable section above will be submitted to the Contracting Officer and a copy to the Contracting Officer’s Representative (COR). The

Contractor shall deliver each deliverable electronically or in a mutually agreed format between the COR and the Contractor.

9. INSPECTION AND ACCEPTANCE OF SERVICES

Inspection and acceptance of all work performance, reports, and other deliverables under this Task Order shall be performed by the Contracting Officer’s Representative (COR) in coordination with the Project Manager and Contracting Officer. The name and contact information for the CO, PM and COR can be found in the section named “ADMINISTRATION AND GOVERNMENT POINTS OF CONTACT below.

9.1 SCOPE OF INSPECTION

All deliverables shall be inspected for content, completeness, accuracy, and conformance to the requirements by the COR. Inspection may include validation of information through the use of automated tools or inspections of the deliverables, as specified in the Contract. The scope and nature of this inspection will be sufficiently comprehensive to ensure the completeness and quality of all deliverables. The Government requires a period NTE 15 working days after receipt of final deliverable items for inspection and acceptance or rejection unless otherwise documented in the Deliverables table.

9.2 BASIS OF ACCEPTANCE

The basis for acceptance shall be compliance with the requirements set forth in the Contract, the Contractor’s proposal, and relevant terms and conditions of the Contract. Deliverable items rejected shall be corrected by the Contractor in accordance with the applicable clauses.

Reports, documents, and narrative-type deliverables shall be accepted when all discrepancies, errors, or other deficiencies identified in writing by the Government have been corrected.

9.3 DRAFT DELIVERABLES

The Government shall provide written acceptance, comments, and/or change requests, if any, within 15 workdays (IAW the PWS sections “DELIVERABLES SCHEDULE AND MILESTONE DATES” and “QUALITY ASSURANCE”) from Government receipt of the draft deliverable. Upon receipt of the Government comments, the Contractor shall have 10 workdays to incorporate the Government's comments and/or change requests and to resubmit the deliverable in its final form.

If the draft deliverable meets the requirements, then the Government may approve the draft and request the document be finalized (e.g., “Draft” references removed from the document) and resubmit as the final deliverable.

All of the Government's comments shall either be incorporated, or the Contractor must explain to the Government's satisfaction why such comments should not be incorporated.

If the Government finds that a draft or final deliverable contains spelling errors, grammatical errors, improper format, or otherwise does not conform to the requirements stated within the contract, then the document may be immediately rejected without further review and returned to the Contractor for correction and resubmission. If the Contractor requires additional Government guidance to produce an acceptable draft, the Contractor shall email or arrange a meeting with the COR and PM or CO.

9.4 WRITTEN ACCEPTANCE/REJECTION BY THE GOVERNMENT

The CO and/or COR will provide written notification via email of acceptance or rejection of all final deliverables within 15 workdays (unless otherwise specified). All notifications of rejection shall be accompanied with an explanation of the deficiencies causing the rejection.

10. SPECIAL CONTRACT REQUIREMENTS

10.1 KEY PERSONNEL SUBSTITUTION

Individuals proposed for key personnel positions under this Contract are expected to remain dedicated to the Contract. Substitutions will not be accepted unless specifically agreed upon and shall be made in accordance with this provision. All proposed substitutions of key personnel must be submitted in writing, at least fifteen (15) days (thirty (30) days if a security clearance is to be obtained), in advance of the proposed substitution to the CO. All requests for substitutions must provide a detailed explanation of the circumstances necessitating the proposed substitution(s), a resume of the proposed substitute(s), and any other information requested by the CO to make a determination as to the appropriateness of the proposed substitution(s).

Substitution requests shall clearly identify how the proposed replacement meets or exceeds applicable standards established in the solicitation (i.e. evaluation criteria minimum qualifications), the Contract, and any betterment made thereto by the Contractor via its proposal. All proposed substitutes must have qualifications at least equal to the person being replaced. The Government will evaluate requests for substitutions and the CO will notify the Contractor of approval or disapproval.

10.2 GOVERNMENT FURNISHED EQUIPMENT (GFE)

Government furnished equipment will not be provided.

10.3 SECURITY REQUIREMENTS

The Contractor shall meet and comply with all GSA IT Security Policies and all applicable GSA and NIST standards and guidelines, other Government-wide laws and regulations, and GSA and Federal Acquisition Services (FAS) directives, guidelines, and requirements for protection and security of Information Technology. Such directives and guidelines include but are not limited to:

Federal Information Security Management Act (FISMA)

● OMB Circular A-130

● OMB Memorandum M-04-04

● HSPD-7 & 12

● GSA Order CIO 2100.1 “IT Security Policy”

● NIST Special Publication 800 series

GSA will provide any of the above documents upon request.

10.4 PERSONNEL SECURITY

Background investigations are required for access to GSA information systems (including Contractor operations that design, operate, test, and/or analyze GSA systems). The Contractor shall provide personnel who already have (or can obtain) a current Minimum Background Investigation (Tier 2S). No assess will be given to Government computer information systems and Government sensitive information before the background investigations determine a favorable Enter on Duty and/or favorable final fitness determination email.

HSPD-12 applies to any Contractor personnel staffing this Contract and as such performance shall require access to internal Government IT systems. HSPD-12 was issued to implement the policy of the United States to enhance security, increase Government efficiency, reduce identity fraud, and protect personal privacy by establishing a mandatory, Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees and Contractors (including Contractor personnel). Under this directive, the heads of executive departments and agencies are required to implement programs to ensure that identifications issued by their departments and agencies to Federal employees and Contractors meet the standards.

As a result of HSPD-12 applicability to the requirements of this PWS, the Contractor shall ensure all Contractor personnel requiring physical access to Federal facilities and access to Federally-controlled information technology systems have identification that complies with HSPD-12 policy. Immediately upon award the clearance process shall commence.

SAFEGUARDING SENSITIVE DATA AND INFORMATION

TECHNOLOGY RESOURCES

The following GSA policies must be followed. These policies can be found at http://www.gsa.gov/directives or https://insite.gsa.gov/directives.

Security Clauses:

● Attachment A - CIO 09 -48, IT Security Procedural Guide: Security and Privacy IT Acquisition Requirements

● Attachment B - CIO 12-2018, IT Policy Requirements Guide

PROCESSING OF BACKGROUND INVESTIGATION PACKAGES

The Contractor shall work with the COR to ensure the correct investigation packages and processes are followed for on-boarding and off-boarding Contractor personnel.

1. The Contractor shall complete Section 1 of the Contractor information worksheet (CIW) and emails to the COR (encrypted if not using a GSA email account).

2. The COR completes the application and sends it to the GSA IT on- boarding team.

3. The on-boarding team reviews and initiates an investigation that systematically sends an email to the Contractor to complete the Electronic Questionnaires for Investigations Processing (e-QIP) application.

4. When the initial investigation is completed, the COR, PM, Contractor point of contact and

Contractor employee receive notification that the Contractor received a favorable Enter on Duty determination.

5. The COR requests GSA emails, network accounts, and GFE so the Contractor can begin work.

6. The COR, PM, Contractor point of contact and Contractor employee receive notification when the investigation has been completed. This may be a favorable final fitness determination or notification a favorable final determination was not granted. In the case of the latter, the Contractor becomes ineligible to work on the contract.

Additional details regarding the background investigation process will be provided after contract award.

11. ORGANIZATIONAL CONFLICT OF INTEREST AND

NON-DISCLOSURE REQUIREMENTS

11.1 ORGANIZATIONAL CONFLICT OF INTEREST

If the Contractor has or is currently providing support or anticipates providing support to the GSA IT that creates or represents an actual or potential organizational conflict of interest (OCI), the Contractor shall immediately disclose this actual or potential OCI in accordance with FAR Subpart 9.5. The Contractor is also required to complete and sign an Organizational Conflict of Interest Statement in which the Contractor (and any subcontractors, consultants, or teaming partners) agrees to disclose information concerning the actual or potential conflict with any proposal for any solicitation relating to any work in this Contract. All actual or potential OCI situations shall be identified and addressed in accordance with FAR Subpart 9.5.

If the Contractor is given access to proprietary information of other Government Contractors, the Contractor agrees to protect this information from unauthorized use or disclosure and to refrain from using the information for any purpose other than that for which it was furnished.

The Contractor shall complete and sign the agreement regarding the protection of proprietary information. A copy of this agreement shall be provided to the Contracting Officer and the

COR.

11.2 NON-DISCLOSURE REQUIREMENTS

If the Contractor acts on behalf of, or provides advice with respect to any phase of an agency procurement, as defined in FAR 3.104-4, then the Contractor shall execute and submit a Nondisclosure Agreement (NDA) Form and ensure that all its personnel (to include subcontractors, teaming partners, and consultants) who will be personally and substantially involved in the performance of the Contract:

a. Sign Non-Disclosure Agreement (NDA) Form prior to the commencement of any work on the Contract,

b. Are instructed in the FAR 3.104 requirements for disclosure, protection, and marking of Contractor bid or proposal information, or source selection information, and

c. Are instructed in FAR Part 9 for third party disclosures when acting in an advisory capacity.

All proposed replacement Contractor personnel also must be listed on a signed Addendum to Corporate NDA and be instructed in the requirements of FAR 3.104. Any information provided by Contractors in the performance of this PWS or obtained by the Government is only to be used in the performance of the Contract. The Contractor shall put in place appropriate procedures for the protection of such information and shall be liable to the Government for any misuse or unauthorized disclosure of such information by its personnel, as defined above.

11.3 SECTION 508 COMPLIANCE REQUIREMENTS

Unless the Government invokes an exemption, all Electronic and Information Technology (EIT) products and services proposed shall fully comply with Section 508 of the Rehabilitation Act of 1973, per the 1998 Amendments, 29 United States Code (U.S.C.) 794d, and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 Code of Federal Regulations (CFR) 1194. The Contractor shall identify all EIT products and services proposed, identify the technical standards applicable to all products and services proposed, and state the degree of compliance with the applicable standards. Additionally, the Contractor must clearly indicate where the information pertaining to Section 508 compliance can be found (e.g., Vendor’s or other exact web page location).

Note: The Contractor must ensure that the list is easily accessible by typical users beginning at the time of award.

12. TRAVEL

Travel is not anticipated during the performance of this PWS; however, video conferencing tools such as Google hangouts, and hangouts meet should be expected for meetings.

13. INTELLECTUAL PROPERTY RIGHTS

All slides, notes, and other documentation and intellectual property created as a result of this document shall become the property of GSA. The Contractor shall not attempt to copyright any of the materials created, nor shall the Contractor reuse or repurpose any of the information or functionality contained in the deliverables, without the express written consent of GSA.

14. OTHER REQUIREMENTS

14.1 ORDER TYPE

Firm Fixed Price (FFP)

14.2 PERIOD OF PERFORMANCE

Six (6) months/180 days from the Date of Award (DOA).

14.3 PLACE OF PERFORMANCE

The primary Place of Performance for this requirement is anticipated to be remote at the Contractor site. Telecommuting is permitted under this PWS.

14.4 HOURS OF OPERATION

The Contractor shall work Monday – Friday, from 8:00 a.m. – 5:00 p.m. Eastern Time (ET) excluding Federal holidays or as agreed between the Contractor and GSA.

14.5 OBSERVANCE OF LEGAL FEDERAL HOLIDAYS

The Government observes the following holidays:

● New Year's Day

● Martin Luther King, Jr.'s Birthday

● Columbus Day

● President's Day

● Veterans Day

● Memorial Day

● Independence Day

● Labor Day

● Thanksgiving Day

● Christmas Day

● Any other day designated by Federal statute, Executive order, or the resident's Proclamation in which the Federal Government is closed.

With the exception of Thanksgiving that always falls on a Thursday, when any other federal holiday falls on a Saturday, the preceding Friday is observed. When any holiday falls on a Sunday, the following Monday is observed. Observance of such days by Government personnel shall not by itself be cause for an additional period of performance or entitlement of compensation.

14.6 PUBLIC RELEASE OF CONTRACT DOCUMENTS REQUIREMENT

The Contractor agrees to submit, within 10 workdays from the date of the CO’s execution of the initial Contract, or any modification to the Contract (exclusive of Saturdays, Sundays, and Federal holidays), a portable document format (PDF) file of the fully executed document with all proposed necessary redactions, including redactions of any trade secrets or any commercial or financial information that it believes to be privileged or confidential business information, for the purpose of public disclosure at the sole discretion of GSA. The Contractor agrees to provide a detailed written statement specifying the basis for each of its proposed redactions, including the applicable exemption under the Freedom of Information Act (FOIA), 5 U.S.C. § 552, and, in the case of FOIA Exemption 4, 5 U.S.C. § 552(b) (4), shall demonstrate why the information is considered to be a trade secret or commercial or financial information that is privileged or confidential. Information provided by the Contractor in response to the Contract requirement may itself be subject to disclosure under the FOIA. Submission of the proposed redactions constitutes concurrence of release under FOIA. GSA will carefully consider the entire Contractor’s proposed redactions and associated grounds for nondisclosure prior to making a final determination as to what information in such executed documents may be properly withheld.

14.7 DELIVERABLES MEDIA

The Contractor shall deliver all electronic versions via email. The following are the required electronic formats, whose versions must be compatible with the latest, commonly available version on the market that is approved by GSA. Software and approved versions will be provided after contract award.

● Spreadsheets MS Excel

● Briefings MS PowerPoint

● Drawings MS Visio

● Schedules MS Project, Excel or SmartSheets

● Text MS Word

14.8 PLACE OF DELIVERY

Unclassified deliverables or correspondence shall be delivered to the CO at the following address (only if electronic delivery is not available or otherwise specified by the CO and COR):

GSA/OAS Office of Internal Acquisition (OIA) ATTN: Vivian Fields 1800 F Street Washington, DC 20405 Telephone: 202-501-1741 Email: Vivian.fields@gsa.gov

Copies of all deliverables shall also be delivered electronically to the COR at the following address:

GSA IT IQSC

ATTN: Vickie Szewczyk 1800 F Street NW Washington, DC 20405 Telephone: 57-969-8734 Email:

Vickie.szewczyk@gsa.gov

14.9 NOTICE REGARDING LATE DELIVERY/PROBLEM

NOTIFICATION REPORT (PNR)

The Contractor shall notify the CO, PM and the COR in writing via email as soon as it becomes apparent to the Contractor that a scheduled delivery will be late. The Contractor shall include in the notification the rationale for late delivery, the expected date for the delivery, and the project impact of the late delivery. The CO, PM and the COR will review the rationale and the estimated project impact and provide guidance to the Contractor. Notwithstanding this notification, the Government may terminate the task order for the convenience of the Government if determined to be in the best interest of the Government.

15. FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1)

52.252-1 SOLICITATION PROVISIONS INCORPORATED BY

REFERENCE

Clauses Incorporated By Reference (FAR 52.252-1). This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text.

Upon request, the CO will make their full text available. Also, the full text may be accessed electronically at the following Internet address: http://www.acquisition.gov/far/.

Clause No Clause Title Date 52.203-16 Preventing Personal Conflicts of Interest. (DEC 2011) 52.203-17 Contractor Employee Whistleblower Rights and Requirement

To Inform Employees of Whistleblower Rights.

(APR 2014)

52.203-18 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements- Representation

(JAN 2017)

52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements

(JAN 2017)

52.204-7 System for Award Management. (OCT 2016) 52.204-9 Personal Identity Verification of Contractor Personnel. (JAN 2011)

52.204-13 System for Award Management Maintenance. (OCT 2016) 52.204-14 Service Contract Reporting Requirements. (OCT 2016) 52.204-16 Commercial and Government Entity Code Reporting. (JUL 2016) 52.204-17 Ownership or Control of Offeror. (JUL 2016) 52.204-18 Commercial and Government Entity Code Maintenance. (JUL 2016) 52.204-19 Incorporation by Reference of Representations and Certifications. (DEC 2014) 52.204-21 Basic Safeguarding of Covered Contractor Information Systems. (JUN 2016) 52.204-24 Representation Regarding Certain Telecommunications and Video

Surveillance Services or Equipment.

(AUG 2019)

52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(AUG 2019)

52.209-12 Certification Regarding Tax (FEB 2016) 52.212-1 Instructions to Offerors— Commercial Items. (JAN 2017)

52.212-2 Evaluation—Commercial Items, in solicitations for commercial items (see 12.602)

(OCT 2014)

52.212-3 Offeror Representations and Certifications—Commercial Items (NOV 2017) 52.212-4 Contract Terms and Conditions -- Commercial Items (JAN 2017) 52.212-5 Contract Terms and Conditions Required To Implement Statutes or

Executive Orders— Commercial Items

(NOV 2017)

52.222-56 Certification Regarding Trafficking (MAR 2015) 52.223-18 Encouraging Contractor Policies to Ban Text Messaging While

Driving

(AUG 2011)

52.227-14 Rights in Data – General Alternate II and III (DEC 2007)

52.232-34 Payment by Electronic Funds Transfer—Other than System for Award Management.

(JUL 2013)

52.232-35 Designation of Office for Government Receipt of Electronic Funds Transfer Information.

(JUL 2013)

52.232-38 Submission of Electronic Funds Transfer Information with Offer (MAY 1999) 52.233-4 Applicable Law for Breach of Contract Claim. (OCT 2004) 52.239-1 Privacy or Security Safeguards (AUG 1996)

The full text of a provision may be accessed electronically at: GSAM website:

https://www.acquisition.gov/gsam/gsam.html.

Clause No Clause Title Date 552.203-71 Restriction on Advertising (SEP 1999) 552.212-71 Contract Terms and Conditions Applicable to GSA

Acquisition of Commercial Items

(JUN 2016)

552.212-72 Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to GSA acquisition of Commercial Items

(JUN 2015)

552.232.25 Prompt Payment (Nov 2009) (Deviation FAR 52.232-25) (NOV 2009) 552.232-78 Commercial Supplier Agreements—Unenforceable Clauses. (FEB 2018)

552.239-70 Information Technology Security Plan and Security Authorization

(JUN 2011)

552.239-71 Security Requirements for Unclassified Information Technology Resources

(JAN 2012)

http://www.acquisition.gov/gsam/gsam.html http://www.acquisition.gov/gsam/gsam.html http://www.acquisition.gov/gsam/gsam.html http://farsite.hill.af.mil/REGHTML/Regs/far2afmcfars/fardfars/Far/52_232.htm#P611_110572 https://www.federalregister.gov/documents/2018/02/22/2018-03350/general-services-administration-acquisition-regulation-unenforceable-commercial-supplier-agreement#sectno-citation-552.232-78 https://www.federalregister.gov/documents/2018/02/22/2018-03350/general-services-administration-acquisition-regulation-unenforceable-commercial-supplier-agreement#sectno-citation-552.232-78

LIST OF ATTACHMENTS

* To be provided by the Contractor upon submission of quote **To be provided in the FINAL Contract Award

ATTACHMEN

T

NAME

A **COR Appointment Letter (Issue upon award)

B **CIW_Form 850_03.29.2017 – Final (if required)

C *Nondisclosure Agreement

16. ADMINISTRATION AND GOVERNMENT POINTS OF CONTACT

Management of this Contract will be performed by the Contracting Officer and the COR, and other designated representative for all meetings, tasks, and deliverables. This section describes the roles and responsibilities of the Government and the Contractor after Contract award. Unless otherwise specified, the Contracting Officer has overall oversight of the Contract.

Individuals authorized to Commit the Government. For purposes of the resultant Contract, only GSA Contracting Officer (CO), acting within the scope of their warrant authority, are empowered to execute Contract actions, as well as any modifications thereto.

The Contracting Officer on this Contract is:

Vivian Fields GSA/ OAS Office of Internal Acquisition 1800 F. Street NW Washington, DC 20405 Phone: (202) 501-1741 Email: Vivian.fields@gsa.gov

Monica Golibart GSA/OIA, Office of Internal Acquisition 1800 F. Street NW Washington, DC 20405 Phone: (202) 258-2631 Email: Monica.golbart@gsa.gov

The CO will appoint a COR in writing through a COR Appointment Letter that will be provided to the Contractor after award. The COR will receive, for the Government, all work called for by the Contract and will represent the CO in the technical phases of the work. The COR will provide no supervisory or instructional assistance to Contractor personnel. The COR is not authorized to change any of the terms and conditions, scope, schedule, and the price of the Contract. Changes in the scope of work will be made only by the CO by properly executed modifications to the Contract. Responsibilities and limitations on authority specific to the resultant Contract shall be identified within the COR appointment letter. Any changes to the COR or assigned duties therein shall be made in writing by the CO.

The Contracting Officer Representative on this Contract is:

Vickie Szewczyk, IQSC

GSAIT

1800 F Street NW Washington, DC 20405 Telephone: 571-969-8734 Email: Vickie.szewczyk@gsa.gov

The Program Manager on this Contract is:

Justin Corsetti, QS0FAA

GSA GSS BOD

1800 F Street NW Washington, DC 20405 Telephone: 571-305-0853 Email: Justin.corsetti@gsa.gov

16.1 CONTRACTOR SITE AND TELEWORK

CONSIDERATIONS It is the expectation of the Government that the Contractor will perform all tasks associated with this Contract remotely (not on-site in a Government facility). If necessary to be on a Government site, all Contractor personnel shall comply with established security procedures for entering an installation and its facilities, including special security procedures for entry to restricted or controlled areas. The Contractor shall obtain necessary badges or documents required for entry to restricted or controlled areas, if applicable, to meet the requirements of the Contract. The Contractor shall coordinate with the COR to obtain and return temporary badges.

Performance of work by Contractor personnel during inclement weather, unique situations, Continuity of Operations (COOP) drills, actual emergency events such as flooding, earthquakes, power outages, or otherwise may be required where determined necessary and appropriate by the Government (i.e., as authorized by the CO). The Government shall only be responsible to provide access (i.e., via Virtual Private Network (VPN), Virtual Desktop, or Citrix connections) to allow the users to securely continue working in a telework environment.

Note: Additional resources such as physical computers, telephones, monitors, keyboards, mice, etc. will not be furnished by the Government for telework purposes. In a telework situation, Contractor personnel shall provide their own high speed data connection and have available to them an adequate space to allow them to work efficiently during all work hours.

16.2 INVOICING SUBMISSION

Funding and Payment

Prompt Payment Requirements: Payments will be processed in accordance with FAR Clause 52.212-4(i) Payments as supplemented and deviated from in GSAM Clause 552.212-4.

INVOICES: The Contractor shall submit billings monthly in accordance with the Government’s requirements in the [PWS].

Submission of Original Invoices

Invoices shall be submitted no later than fifteen calendar days following performance and/or delivery. The invoice must be accompanied by any applicable monthly status reports submitted during that period. The COR and CO shall receive a copy of the invoice and all supporting documentation. This can be done before, but no later than, the same time as invoice submission to the GSA Financial Operations and Disbursement Center.

Invoices are authorized for payment upon the Government’s receipt and acceptance of deliverables specified in the contract and the receipt of a valid invoice. Invoices, to be proper and payable, must include the following information:

1. Name and address of the Contractor, and

2. Invoice date and number, and

3. Contract/Order Number (as listed in Block 4 on Form SF1449) and Pegasys Document Number (PDN) (GD followed by [PIID Number as listed in Block 4 on Form SF1449]), any Contract Line Item Numbers (CLINs), and the Program/Project Title (GSA Enhanced Check Out (GECO) 2/Store Portal (SP) Server Upgrades) and

4. Description of the services/products provided including CLIN number and description, quantity, unit of measure, unit price and extended price of the item(s) delivered; period of service and/or dates that services were provided, etc., and;

5. Name and address of the Contractor’s authorized representative to whom payment is to be sent, and;

6. Name, title, and phone number of the Contractor’s PoC to be notified in the event of defective invoice; and

7. Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice and ensure the SAM.gov profile for the Contractor is complete including the payment remittance address and bank details.

In accordance with FAR 52.212-4 (Alternate 1) - January 2017, for any payment requests involving the optional labor-hour tasks on the [purchase order] award, when requested by the Contracting Officer or the authorized representative, the Contractor shall substantiate invoices (including any subcontractor hours reimbursed at the hourly rate in the schedule) by evidence of actual payment, individual daily job timecards, records that verify the employees meet the qualifications for the labor categories specified in the contract, or other substantiation specified in the contract.

The Contractor shall submit an original invoice for payment to GSA Financial Operations and Disbursement Center. P.O. Box 419279 Kansas City, MO.

Copies of invoices shall be emailed to the designated Contracting Officer Representative (COR) that will be appointed following award of this [purchase order].

Copies of invoices shall be emailed to the designated Contract Specialist and Contracting Officer.

Please Note: Failure to send both copies could delay your payment.

When invoicing GSA, ensure all data listed in Items 1-7 above are present on the invoice. All invoices shall be submitted electronically. Password and electronic invoice access is obtained through VCSS, https://vcss.ocfo.gsa.gov.

For assistance with how to setup electronic invoicing or payment related information, please contact GSA Finance Customer Support (800) 676-3690 or kc- acctspayable.vcss@gsa.gov.

A copy of the invoice must be sent to the COR @ email: Vickie.szewczyk@gsa.gov for approval. A courtesy copy of the invoice must also be sent to the Contracting Officer @ email:

Vivian.fields@gsa.gov for the official contract file.

FINAL INVOICE: The Contractor shall submit with a GSA Form 1142- Release of Claims with submission of the final invoice at the end of the period of performance. A copy of the form should be sent via email to the Contracting Officer and COR identified as the Government Points of Contact.

17.0 EVALUATION

The RFP will be issued based on “the intent to sole source” (non-competitive) to nChannel, Inc., a small business, as a Firm Fixed-Price on the basis of Lowest Price Technically Acceptable (LPTA). This is a non-competitive LPTA evaluation in which price is considered the most important factor. By submission of its offer, the Offeror accepts all RFQ requirements, including terms and conditions, representations and technical requirements.

mailto:Vickie.szewczyk@gsa.gov

17.1 TECHNICAL ACCEPTABILITY

Technical Acceptability:

The contractor will be evaluated based on its ability to provide all products/services identified in Section 3.0 “Requirements and Section 4.0 Scope of Work” of this RFP with the proposed prices listed on their current commercial pricelist.

The evaluation will be based on the Government’s level of confidence in your company’s understanding, capability, and approach to performing all of the requirements detailed in the PWS. The level of confidence will be based on:

● Methodology for achieving all of the requirements found throughout the PWS;

● Ability to fully support the deliverables.

17.2 PAST PERFORMANCE

Past Performance:

Past Performance will be determined through review of the System for Award Management (SAM), as well as, the Federal Awardee Performance and Integrity Information (FAPIIS), Past Performance Information Retrieval System (PPIRS) and other data obtained from other sources that are considered accurate and relevant.

17.3 COST/PRICE

The Government intends to award a single Firm Fixed-Price Purchase Order to nChannel, Inc., a small business, on a non-competitive basis as the LPTA resulting from selection of the technically acceptable proposal with the lowest evaluated price. The contractor’s proposal will be evaluated based on its ability to provide the proposed services as listed on their commercial pricelist.

The offeror shall propose the type of personnel sufficient to achieve the purpose, scope, and…