4599_Addendum_1_FINAL.pdf

February 28, 2023

Benefits Administration Program and Wellness Portal Solicitation No. HR3-920-4599

Addendum No. 1

Question: Page 6 - #1 and #2, the City notes that information must be submitted “in the format provided in this solicitation.” Is the City requiring that our response be entered and returned to the City in the PDF provided, or may we copy the City’s format into a separate response document?

Response: You may copy the format into a separate response document.

Question: Page 6 - #3 – Exceptions to the Agreement, may we provide a table of exceptions?

Response: Yes.

Question: Page 8 – Paragraph 4, please confirm that the total number of eligibles for the wellness platform is inclusive of all active employees and retirees (2550 total). Also confirm that all are eligible to participate in telephonic coaching and biometric screening services.

Response: All active employees are eligible to participate in the City’s wellness program. Only employees enrolled in the medical plan are eligible for the wellness incentive.

Question: Page 11 – Evaluation Criteria – Detailed Business Requirements, for those organizations responding only to the Wellness Portal component of your RFP, is it correct to assume that only those sections related to the Comprehensive Wellness Program Services and Wellness Portal sections are to be completed?

Response: Yes.

Question: Page 21 – Onsite Biometric Screening Services, please provide a list of:

1. Projected biometric screening locations, including zip code

2. Projected hours for each screening location

3. Projected number of participants at each Response: Please see the table included below for information about the 2023 program.

Question: Page 21 – Onsite Biometric Screening Services, how many total screenings do you anticipate being conducted at onsite screening events?

Response: Please see the table included below for information about the 2023 program.

Question: Page 21 – Onsite Biometric Screening Services, how many total screenings do you anticipate being conducted via physician form?

Response: Currently, employees who are not able to attend onsite biometric screenings complete a paper form. Our goal is to increase participation for onsite screenings.

Question: Page 21 – Onsite Biometric Screening Services, will the previous biometric screening results be shared with your new partner?

Response: Yes, we are working with current vendor to ensure access to previous biometric screening results.

Question: Page 21 – Telephonic Health Coaching, is telephonic coaching only to be offered to those showing Metabolic Syndrome parameters or are all eligibles able to opt-in to coaching? Please clarify.

Response: Coaching offered to employees showing metabolic syndrome was an attempt to increase participation. We would like to offer to all employees and increase participation.

Question: Page 25 – References, please clarify what information the City is seeking for e. Technical Environment and f. Staff assigned to referenced engagement that will be designated for work per this RFP.

Response: When referencing a similar project, e. what technology and information technology was deployed, f. provide qualifications and experience for the staff that will be dedicated to work this project.

Question: Page 25 – References, please estimate when reference outreach will be conducted and who will be the contact from the City making the outreach.

Response: References may be contacted, if recommended by the evaluation committee. When and how references are contacted will be determined by the committee during the evaluation.

Question: Page 25 – References, may we mark this section as confidential so that client names are not subject to public disclosure?

Response: Yes.

Question: Page 25 – Portal Samples, is the City asking us to provide screenshots of other portals or something else?

Response: Yes, we would like to see samples of how portal look from a user perspective.

Question: Page 27 – Overview of clients using solution, may we mark this section as confidential so that client names are not subject to public disclosure?

Response: Yes.

Question: Page 27 – Future state, may we mark this section as confidential so that our product development roadmap is not subject to public disclosure?

Response: Yes.

Question: Page 54 – StateRAMP Authorization, is FedRAMP authorization sufficient to meet the City’s requirement?

Response: Yes.

Question: Please confirm the City’s desired “go live” date for when wellness platform services will be available to all who are eligible.

Response: Our current portal will no longer be available after 12/31/23. The new portal should be live on or before 1/1/24.

Question: What is the desired go live date for the benefits administration program?

Response: We hope to have it live before open enrollment in November 2023.

Question: How many of the retirees are post-65?

Response: 21

Question: Where can employees see their wellness points?

Response: Only in the wellness portal.

Question: Are wellbeing points offered outside of the portal?

Response: No. We hope to be able to link our portal with Blue Cross Blue Shield, Delta Dental, and VSP for a seamless transfer of points for eligible activities to the new portal.

2023 Onsite Biometric Screening Schedule

Location Address Zip Event Date

Start Time End Time Screener Expected Actual

Wastewater Collections

975 E.

Armstrong Way, Building J 85286 2/7/23 5:30 AM 9:30 AM 3 50 60

Public Safety Training Center

3550 S. Dobson Rd. 85248 2/9/23 7:30 AM 10:30 AM 2 30 30

Parks & Facilities 650 E. Ryan Rd. 85286 2/14/23 5:30 AM 9:00 AM 2 35 35 Tumbleweed Recreation Center 745 E. Germann 85286 2/15/23 6:30 AM 11:00 AM 2 45 45 Chandler City Hall

175 S. Arizona Ave. 85225 2/16/23 7:00 AM 11:00 AM 5 100 100

Chandler City Hall

175 S. Arizona Ave. 85225 2/17/23 7:00 AM 11:00 AM 5 100 100

Streets Building

975 E.

Armstrong Way, Building C 85286 2/21/23 5:30 AM 10:00 AM 2 40 45

Development Services

215 E. Buffalo St. 85286 2/22/23 6:30 AM 11:00 AM 2 45 45

Chandler City Hall

175 S. Arizona Ave. 85225 2/23/23 7:00 AM 11:00 AM 4 80 80

End of Addendum.

Christina Pryor, CPPO Procurement and Supply Senior Manager

Email: christina.pryor@chandleraz.gov mailto:christina.pryor@chandleraz.gov