4. TRADEWIND 25 PWS_ISP.docx

United States Army South (USARSOUTH) Exercise TRADEWINDS 2025 Trinidad and Tobago (ExTW-25 TTO) Performance Work Statement (PWS) Cellular Phones and Internet Services

As of 02 January 2025

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide internet and cellular services with monthly plans as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: Broadband Internet and Cellular services for US Army South and associated partners (also referred to herein as “the Government”) in support of TRADEWINDS 2025.

1.3 Objectives: The contractor shall provide 2 each Starlinks for a dedicated internet connection at Forward Operating Site (s) (FOS): (i) Teteron Barracks, Chaguaramas and mobile Wi-Fi devices for a dedicated internet connections at (ii) Staubles Bay, Chaguaramas, (iii) Camp Omega, Chaguaramas, (iv) Macqueripe Bay, Chaguaramas, (iv) Ulric Cross Air Station, Port of Spain and St. James Police Barracks, Port of Spain in Trinidad and Tobago.

1.3.1 The minimum upload and download speeds of this service at each FOS will be as follows: Teteron Barracks (w/ speeds ≥ 200 Mbps per Starlink & ≥ 50 Mbps per MiFi), Staubles Bay (w/ speeds ≥ 16 Mbps), Camp Omega (w/ speeds ≥ 60 Mbps), Macqueripe Bay (w/ speeds of ≥ 25 Mbps), Ulric Cross Air Station (w/ speeds ≥ 40 Mbps) and the St. James Police Barracks (w/ speeds ≥ 40 Mbps). See attachment 3 – Table 1, Service Requirements Schedule.

1.3.2 Provide broadband internet and cellular hardware devices to accommodate 20ea simultaneous users at all identified locations.

1.3.3 Cellular phones that permit voice and text communications.

1.3.4 Cellular service for 4G mobile hotspot data communications.

1.4 Scope: The contractor shall provide global internet and Cellular services as outlined in the PWS.

1.5 Period of Performance: The period of performance shall be from 23 April 2025 – 09 May 2025. See Delivery Schedule (Attachment 2) at the end of document for date breakdown.

1.6 General Information: The Internet Service Provider (ISP) shall provide and manage all necessary network hardware and software to support the designed solution. The system shall permit the use of Virtual Private Networks (VPN) by the customer, transmission of all Internet Protocol (IP) protocols, including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and Internet Protocol Security (IPsec) to transmit without filters or proxies; and provide unfiltered access to the Internet without ISP firewall blocking.

1.6.1 Quality Control Plan (QCP): Reserved.

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP shall be submitted within thirty (30) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing of proposed changes to the QCP procedures. The contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program. Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the way inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that has a significant influence on specific services and provide evaluation methods of the selected characteristics.

1.6.1.2.2 Deficiency Identification. The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the Performance Requirements Summary (PRS). This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction. The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement. The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work, including inspection and testing.

1.6.1.2.5 Trend Analysis. Reserved.

1.6.1.2.6 Surveillance Methods. The QCP shall contain specific surveillance techniques for all contract services. The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.1.2.7 Operations Security (OPSEC) SOP/Plan Requirements (As determined by AT/OPSEC Review): The Contractor shall implement and maintain an OPSEC program for preventing the disclosure of critical information or sensitive information which could jeopardize the Government’s ability to execute its mission or to adequately protect its personnel and/or equipment. The SOP must contain a training plan that includes an initial OPSEC brief, continuous awareness, and annual OPSEC training. Awareness/training includes, but not limited to information disclosure via letters, conversations, photographs, resumes, electronic mail (e-mail), social media/networking sites, dissemination of information and documents disposal. The OPSEC Program shall fully comply with the provisions of AR 530-1, Operations Security.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements. Contract quality requirements mean the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable. See paragraph 5.1.3.

1.6.3 Recognized Holidays: The contractor shall provide services during any and all observed holidays in Trinidad and Tobago to include but not limited to:

Good Friday – 18 April 2025 Easter Saturday – 19 April 2025 ** Easter Sunday – 20 April 2025 ** Easter Monday – 21 April 2025

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 12:00 a.m. to 11:59 p.m. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the locations and dates specified in attachment 3. Further disclosure on the specifics of locations, time, places, and duration of support activities and efforts associated with vendor, U.S., Non-U.S. and Partner Nation(s), if applicable, will be kept close hold and will only be shared with personnel who have a need-to-know related to official business.

1.6.6 Type of Contract: The Government anticipates the award of a Firm-Fixed Price (FFP) type contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 FPCON (As Determined by AT/OPSEC Review): In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) at any individual installation change, the Government may require changes in contractor security matters or process in accordance with DoDI 2000.16. During FPCONs Charlie and Delta, only contract services that have been deemed “mission essential” by the Government will continue. Contract services will resume when the FPCON is reduced to Bravo or lower.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use.

1.6.7.3 Escorts (As Determined by AT/OPSEC Review): The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by host nation security personnel or by an individual designated by the Contracting Officer Representative (COR) while accessing exercise activity locations.

1.6.7.4 Personnel Security Clearance Requirements: Reserved.

1.6.7.5 Background Checks. The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host Nation Police Department of their residence or the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR within 10 days of request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

· Full birth name

· Married name (if applicable)

· SSN or local equivalent (ID card number)

· Date of birth

· Place of birth (city, country)

1.6.7.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall notify the KO and COR of that information within 24 hours. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government.

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person.

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.7.5.2 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph my result in requiring the Contractor to remove a Contractor employee or employees from the performance of the contract.

1.6.7.5.3 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures Reserved.

1.6.7.7 Employment Eligibility: Reserved.

1.6.7.8 Access to Government Information Systems: Reserved.

1.6.7.9 Key Control: Reserved.

1.6.7.10 Lock Combinations: Reserved.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following contractor personnel are considered key personnel by the government: The Contractor shall designate in writing a Contract Manager who has the authority to resolve issues affecting delivery, servicing, and maintenance of the ISP Internet capabilities throughout the contract period. The designated Contract Manager shall be available throughout duration of the contract; 24 hours a day, 7 days a week starting 23 April 2025 thru 09 May 2025 while the ISP is in use by the Government. The contractor shall provide the COR a letter of instruction in writing with the name and telephone number of the Contract Manager that has the authority to resolve issues aforementioned. The letter of instruction will be provided to the KO and COR ten (10) days before contract start date.

1.6.11 Special Qualifications or Certifications: Reserved

1.6.11.1 IA/IT Training Certification: Reserved.

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.12.1 Badging of Contractor Employees: Reserved.

1.6.12.2 Uniform: The Contractor shall provide a standard uniform for all Contractor and subcontractor employees performing services under this contract, and ensure they wear the uniform during appointed duty hours. The uniform may consist of the same type and color shirt and slacks for all workers. Company logo is optional.

1.6.13 Contractor Travel: Reserved

1.6.14 Other Direct Costs (ODC): Reserved

1.6.15 Data Rights: Reserved

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.16.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.16.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (www.dimoc.mil/resourcess/limitations/). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website, tv/radio broadcasts, online forums and social media including content posted to accounts of family, friends or associates.

1.6.16.3 INFORMATION ASSURANCE: 1.6.16.3 CYBER SECURITY: Contractors and sub-contractors must not transmit government documents or information via methods that do not meet NIST SP 800-171r3 and SP 800-53 security requirements. Prohibited methods include personal email accounts, public cloud storage, social media platforms, or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: Reserved.

1.6.19 General Training Requirements: Reserved.

1.6.19.1: Anti-Terrorism (AT) Level I: Reserved.

1.6.19.2 OPSEC Awareness : If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.6.19.3 Information Assurance (IA) Training: Reserved.

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training: Reserved.

1.6.19.5 Threat Awareness Reporting Program (TARP Training): Reserved.

1.6.19.6 iWATCH Training (As determined by AT/OPSEC Review): Reserved.

1.6.19.7 OPSEC Training (As determined by AT/OPSEC Review): Reserved.

1.6.20 Overseas Training Requirements: Reserved.

1.6.20.1 Antiterrorism (AT) Awareness Training for Contractor Personnel Traveling: Reserved.

1.6.20.2 SERE Training: Reserved.

1.6.21 Foreign (OCONUS) Requirements (As determined by AT/OPSEC Review): Reserved.

1.6.21.1 Theater and Country Clearance Requirements (As determined by AT/OPSEC Review): Reserved.

1.6.21.2 Vetting (As determined by AT/OPSEC Review): The Contractor company and all associated sub-contractor companies, must have been vetted by the US Embassy in the country which the contract will be performed. For the purposes of this contract, the company is considered vetted if the company is located in the country which the contract will be performed unless the company has been previously barred from performing services for the Government. If during a previous vetting process the company was barred from performing service for the Government, then that is grounds for termination of the contract. If the company is located outside of the country which the contract will be performed, the company must be vetted by the US Embassy in the country of performance. Vetting will coordinated through the US Embassy's DOD Security Cooperation Office (SCO) in the country of performance. If during any previous vetting process in other countries, the company is found to be barred from performing services for the Government; this finding is grounds for termination of the contract.

1.6.21.3 Installation Access to DOD Facility or Host Nation Installation (As determined by AT/OPSEC Review): Contractor and all subcontractor employees performing services under this contract shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) (U.S. citizen and residents only), and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and areas commander installation/facility access and local security policies and procedures (provided by the COR or KO), and status of forces agreements or other diplomatic agreements. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, Security Office, or host nation equivalent.

1.6.21.4 Host Nation Installation Access with No DOD Facility (As determined by AT/OPSEC Review): Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.21.5 Deoxyribonucleic Acid (DNA) Samples: Reserved

1.6.21.6 Medical Travel Requirement: Reserved

1.6.22 Synchronized Pre-deployment and Operational Tracker (SPOT): Reserved

1.6.23 Safety: The following provides information pertaining to Safety and Accident Prevention.

1.6.23.1 (OCONUS - Host Nation) Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g. U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)), and applicable Host Nation Safety Laws and Regulations.

The requirements under FAR 52.236-13 and specifically of the EM 385-1-1 include, but are not limited to the following:

(a) Before initiation of work at the job site, an Accident Prevention Plan, written by the Contractor for the specific work and hazards of the contract and implementing in detail the pertinent requirements of EM 385-1-1; will be reviewed for acceptance by designated Government personnel. Specific requirements for development of the Accident Prevention Plan are found in 01.A and Appendix A of EM 385-1-1. EM 385-1-1 is available online at www.usace.army.mil.

(b) Before beginning each activity involving a type of work presenting hazards not experienced in previous project operations or where a new work crew or subcontractor is to perform work, activity hazard analysis (AHA) shall be prepared by the Contractor performing the work activity (See paragraph 01.a.09 of EM 385-1-1);

(c) The Contractor shall require subcontractors to submit their plan of operations showing methods they propose to use in accomplishing major phases of work;

(d) The Contractor shall discuss the plans in conferences convened by the Contracting Officer prior to starting work on each major phase of operation. Plans shall include all pertinent information such as layout of haul roads, access roads, storage areas, electrical distribution lines, methods of providing minimum exposure to overhead loads, and methods of access to work areas. The plan for accomplishing the initial work phase shall be submitted within fifteen (15) calendar days after award of the contract. Plans for subsequent major phases of work shall be submitted no later than fifteen (15) calendar days prior to initiation of work on each major phase; and

(e) In all areas where construction, demolition, alteration, building, or similar related activities take place, the Contractor shall have the following minimum personal protective clothing and equipment requirements in place for any person working on or visiting the site:

(i) Short sleeve shirt;

(ii) Long trousers;

(iii) Steel-toed safety boots;

(iv) Hard hat.

1.6.23.1.1 In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Trinidad and Tobago requirements governing safety and health protection on construction sites and other applicable occupational safety codes.

The Contractor shall indicate its plan for compliance considering conditions of the work described by the design, technical proposal, operational activities of the Government or others in the area of the work, identification of the coordinator, and implementation of all other accident prevention provisions of this contract. OCONUS Narrative and may be edited for CONUS use -For the compliance with host nation laws and regulations, the Contractor shall comply with the non-exclusive list of duties described in this paragraph. If the Contractor determines that additional activities are required to fully comply, the Contractor shall ensure that compliance with the laws is complete. The duties include:

(a) Conditions of construction and operational activities to be considered include but are not limited to:

(i) For all construction activities meeting the following criteria: the work is scheduled to last longer than 30 working days and more than 20 workers are occupied simultaneously, or the volume of work is scheduled to exceed 500 person days, or the work presents particular tasks, e.g. excavations deeper than 5 meters, falls from a height of greater than 7 meters, exposures to hazardous chemical or biological substances, work at less than 5 meters from high voltage lines, underground earth works or tunnels, danger of drowning, diving, use of compressed air, work with ionizing radiation, explosives, or work involving assembly or dismantling of heavy prefabricated components (10 tons or greater).

(b) If the Contractor determines that the BaustellV, dated 10 June 1998, applies, the Contractor shall prepare a Safety and Health Protection Plan (SIGE) as required under that regulation. The SIGE shall be submitted two weeks prior to mobilization. In addition, the Contractor shall appoint a qualified Safety Coordinator who will ensure that safety measures are implemented during construction. The Safety Coordinator must meet minimum training and experience requirements required under Host Nation laws.

(c) The SIGE will be written in a comprehensive form and explained in language the workers understand and shall contain the following minimum information:

(i) Maintenance of tools and equipment.

(ii) Provisions for the storage and disposal of materials and waste, particular hazardous materials and substances.

(iii) Modifying performance periods for such work, taking into consideration the site conditions.

(iv) Organizing cooperation between different employers and Contractors without employees.

(v) Interaction between work at the site and other operational activities in the area, on which or near which the first identified work will be performed, and taking into consideration the instructions and advice of the coordinator as well as safety and health plans.

1.6.23.1.2 The Contractor shall complete and provide safety notifications required by Trinidad authorities and will provide documented proof to the Contracting Officer via the COR, no later than 10 days that such notifications were made.

1.6.24 Environmental Compliance: The following provides information on Environmental Compliance.

1.6.24.1 Environmental Compliance Plan and Program: Reserved.

1.6.25 Changes to the Contract: THE ONLY PERSON AUTHORIZED TO MAKE CHANGES TO THE CONTRACT IS THE KO. Failure to clear any changes to the contract with the Contracting Officer IN ADVANCE of the requested change will result in the Government not being responsible for the charges, and non-payment to the Contractor. Accordingly, the Contracting Officer SHALL be notified prior to any additional services/performances necessitating contract modification (that is, those resulting in changes to the terms of the contract). Purchases or changes by unauthorized persons will result in the contractor not receiving payment for costs incurred.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Area of Responsibility. The U.S. Southern Command (USSOUTHCOM) area of responsibility (AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, and Venezuela.

2.1.2. Contractor. The total contractor organization or a separate entity of it, such as an affiliate, division, or plant that performs its own purchasing.

2.1.3. Contracting officer (KO). A person with the authority to enter, administer, and/or terminate contracts and make related determinations and findings.

2.1.4. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. Foreign National. A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the person’s citizenship and location of performance of duty.

2.1.8. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. Local National. Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.1.10. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.11. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.12. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.13. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.14. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.15. Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.16. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.17. Third Country National. Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.1.18. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Reserved

3.2 Facilities: Reserved

3.3 Utilities: Reserved

3.4 Equipment: Reserved

3.5 Materials: Reserved

3.6 Common Access Cards (CAC): Reserved

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: Reserved.

4.3. Materials: The Contractor shall furnish all material, supplies, and equipment necessary to meet the requirements under this PWS that are not listed under Section 3 of this PWS.

4.4. Equipment:

4.4.1. SIM Card:

4.4.1.1. The Contractor shall provide fifteen (15ea) SIM Cards that have voice, text, and a minimum 3G data capability with government furnished equipment, in coordination with the Contracting Officer (KO) and the Contracting Officer Representative (COR).

4.4.2. 4G Hotspot:

4.4.2.1. Provide twenty-four (24ea) hotspot devices with 4G/5G data capabilities with connectivity for up to five (5) devices.

4.4.2.2. Provide charging cables for each device.

4.4.2.3. Each hotspot shall have a warranty in the event it breaks. A 24-hour turnaround from time of notification by the COR is required for replacement device.

PART 5

SPECIFIC TASKS

5. Specific Tasks: The Contractor shall provide non-personal services to the Government with internet services to include all engineering, labor, tools, equipment, materials, supplies and services at the locations and dates specified in attachment 3.

5.1. Basic Services. The operational area for cellular services is within Trinidad and Tobago. All contractor provided devices shall have access to the network throughout the area of operations without interruptions. The contractor shall provide users, the ability to place/receive phone calls over (at a minimum) 4G LTE network and or 5G network without interruption.

5.1.1. Each Hotspot device (24ea) shall require the following services:

5.1.1.1. Unlimited GBs of data per month, per device.

5.1.1.2 Provide connection for a minimum of 5ea tethered devices.

5.1.2 Each SIM Card fifteen (15ea) shall require the following services

5.1.2.1. Domestic calling capability.

5.1.2.2. Text message capability (sending/receiving).

5.1.2.3. Voice mail capability.

5.1.2.4. Unlimited talk and text units a month per SIM.

5.1.2.5. Cellular services that permits free calls between devices.

5.1.3 Provide contract support for the implementation and management of internet access solutions. Ensure that no Huawei products or components are used in the network infrastructure. Identify and recommend alternative vendors and equipment that comply with this restriction.

This is in pursuant of Section 889 of the 2019 National Defense Authorization Act (NDAA), which prohibits government agencies from entering or renewing contracts with any entity that uses Huawei telecommunications equipment.

5.1.4 The Contractor shall deliver all equipment mentioned above no later than 0700 a.m. on date specified in Delivery Schedule, unless requested otherwise by the KO or the COR. The Contractor shall pick the equipment no earlier than 6:00 p.m. on the dates specified in the Delivery Schedule. The exact location of the service shall be coordinated with the COR.

5.1.5 The Contractor shall provide unlimited talk & text units and uninterrupted data/internet connectivity 24-hours a day during the specified delivery period. There shall be no restrictions or draw downs on the amount of data uploaded/downloaded speeds identified on paragraph 1.3.1 and attachment 3.

5.1.6 The Contractor shall provide either written or oral instructions regarding the availability, performance, serviceability and functionality of the Starlinks and MiFi devices at Teteron Barracks (for Starlinks) and additional locations identified in paragraph 1.3.1 (for cellular and MiFi devices).

5.1.7 The Contractor shall be responsible for all equipment maintenance and supplies for operation. The Contractor shall respond to equipment malfunction within 24-hours of notification and repair or replace the malfunctioning equipment within 4-hours of arrival. The Contractor shall also provide a contact for equipment service daily between the hours of 8:00 a.m. to 6:00 p.m.

5.2. Accounting.

5.2.1. The Contractor shall provide a usage report at the end of every billing cycle to the COR.

5.2.2. The equipment shall be returned to the Contractor, based on dates provided in Attachment 2, no later than (NLT) 5:00 p.m.

5.2.3. The Contractor and the COR will conduct a joint inspection by serial number of the equipment leased, to identify any discrepancies or shortfalls with the equipment.

5.2.4. Loss or Damage Beyond Fair Wear and Tear: Whenever equipment is returned to the Contractor with damages considered over and beyond fair wear and tear, the Contractor shall prepare and submit a written and detailed estimate to the KO for the cost of labor and parts necessary to repair the equipment to its original condition when the U.S. Government accepted it. No repair work on any damaged equipment will be performed until authorized in writing by the KO. The Contractor is cautioned that any repairs accomplished without the KO’s authorization is done at their risk and will not be reimbursed by the U.S. Government. All parts replaced shall be turned in to the KO. In the event of lost equipment, the KO shall determine whether to settle the claim or refer to the claims clause within the contract.

5.3. CONTRACTOR MANPOWER REPORTING (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the US Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://sam.gov, and then click on the “Department of the Army CMRA” or the icon of the DOD organization that is receiving or benefitting from the contract services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2025. If contract period of performance ends prior to September 30, the contractor has 30 days from end date of the contract to complete the CMR requirement. Contractors may direct questions to the help desk by clicking on the “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.12 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.13 DODI O-2000.16, Volume 1, DoD Antiterrorism (AT) Program Implementation: DoD AT Standards

6.1.14 DODI O-2000.16, Volume 2, DoD Antiterrorism (AT) Program Implementation: DoD FPCON System

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachments:

7.1.1 Attachment 1 – Performance Requirements Summary

7.1.2 Attachment 2 – Deliverables Schedule

7.1.3 Attachment 3 – Service Requirements Schedule

ATTACHMENT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

1. Combating Trafficking in Persons FAR 52.222-50 c The Contractor shall notify its employees of

a. The United States Government's zero tolerance policy described in paragraph (b) of this clause The actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment.

2. Contracting Manpower Reporting PWS para. 5.3

PRS # 1

The contractor shall provide internet and cellular services and SIMs card.

PWS para. [5.1] The contractor provides Two (2ea) Starlinks with a minimum of 200Mbps, twenty-four (24ea) MiFi Hotspots with unlimited data, and fifteen (15ea) Cell Phones with unlimited talk and text capabilities.

PRS # 2

The contractor shall provide cellular and text messaging services.

PWS para. [5.1]

ATTACHMENT 2

Deliverables Schedule

Device Delivery Location

ATTACHMENT 3

Table 1 Service Requirements Schedule

MiFi Minimum 200Mbps per Starlink/ 50 Mbps per MiFi Teteron Barracks: 2 Locations CECG - Coordinates: 10.686487895346549, -61.65831471674348

CTF - Coordinates: 10.690736598300278, -61.658025038169875

410th Ver 1 2023-10