4.02.3 Att2 SOW.pdf

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Attached to
Hawaiian Telcom Internet Services
Solicitation number
N0060426Q4119
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Statement of Work Summary

This is a Statement of Work (SOW) for the U.S. Navy Fleet Cyber Command (FCC) covering commercial internet service provision for four buildings at Naval Base Pearl Harbor and Ford Island, spanning September 1, 2026 through August 31, 2027.

The contractor must establish commercial internet service at Building 244 (JBPHH Wahiawa Annex), Building 77 (Ford Island), and Building 500 (JBPHH Wahiawa Annex) for service only, and at Building 26A (Ford Island) for both installation and service. The service is critical to support Cyber Group ONE's vulnerability and threat assessment capabilities and enable the Deployable Mission Support Suite (DMSS). The contractor is responsible for installation, maintenance, and support of the internet service and IP addresses, with primary performance metrics centered on consistent symmetrical speed delivery, maximum 1% monthly downtime, and IP address availability. The contractor must provide timely reporting on service interruptions and maintain regular communication with designated Cyber Group ONE Points of Contact, particularly during service disruptions. Performance evaluation will be based on internet speed, uptime, and IP address availability.

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