4.01a Att 1 - SOW.pdf
PDF 285 KB Posted
- Attached to
- Priority Dispatch ProQA Software License Renewal
- Solicitation number
- N0060426Q4079
About this file
This is a Statement of Work (SOW) for Priority Dispatch ProQA software and training certification support services provided to the Commander Navy Region Hawaii (CNRH) Regional Dispatch Center (RDC).
The contractor (Priority Dispatch) shall provide a Platinum Level One Plan Maintenance Package that includes: Platinum Level Software Extended Service Plan (ESP) for thirteen console licenses with continuous coverage; 24/7 technical support and system administration assistance; access to the College of Emergency Dispatch for all IAED-certified employees; comprehensive annual training vouchers covering Emergency Medical Dispatch (EMD) and EMD-Q certifications, re-certifications, instructor fees, and training manuals; Accredited Center of Excellence (ACE) and re-ACE fees with web portal access for compliance submission; and four annual customizable onsite visits including technical support, system health checks, consultation, and IAED/ACE-QA compliance visits. Deliverables include continuous software support, certifications and re-certifications per training cycle, service reports following each technical visit, and training materials as required. Work shall comply with International Academies of Emergency Dispatch (IAED) standards and Department of the Navy IT security requirements. The period of performance commences upon Comptroller acceptance of funding with a base year from September 1, 2026, through August 31, 2027, and option years (Years 2-5) available at locked-in pricing. Performance locations are Building 475 (primary RDC), Building 167 (COOP site), and classroom environments at Joint Base Pearl Harbor-Hickam (JBPHH) for certification training.
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Other files
| File | Type | Posted |
|---|---|---|
| 4.01c Att 3 - Additional FAR & DFARS Provisions and Clauses.pdf | ||
| 4.01b Att 2 - J&A_Redacted.pdf |
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STATEMENT OF WORK (SOW)
CNRH Regional Dispatch Center (RDC)
Priority Dispatch Software and Training Certification Support
1.0 SCOPE
The Regional Dispatch Center (RDC), Commander Navy Region Hawaii (CNRH), requires a comprehensive support package for the Priority Dispatch ProQA software application. This requirement includes software license renewals, 24/7 technical support, emergency medical dispatch (EMD) certifications/re-certifications, and specialized training for software integrated with the Computer Aided Dispatch (CAD) system.
2.0 APPLICABLE DOCUMENTS
The Contractor shall perform work in accordance with the International Academies of Emergency
Dispatch (IAED) standards and Department of the Navy (DON) IT security requirements for software integrated into Navy dispatch systems.
3.0 REQUIREMENTS / DESCRIPTION OF WORK
The Contractor (Priority Dispatch) shall provide the Platinum Level One Plan Maintenance Package, which includes:
• 3.1 Software Maintenance: Platinum Level Software Extended Service Plan (ESP) for thirteen
(13) console licenses.
• 3.2 Technical Support: 24/7 software technical support and system administration assistance.
• 3.3 Educational Access: Access to the College of Emergency Dispatch for all IAED-certified employees (CDEs).
• 3.4 Annual Training Voucher: A comprehensive voucher covering:
o Certification training (EMD, EMD-Q).
o All re-certification fees (EMD, EMD-Q).
o EMD Instructor fees and kits; ETC Manuals.
• 3.5 Accreditation Support: Accredited Center of Excellence (ACE) and re-ACE fees/services, including web portal access for compliance submission.
• 3.6 Onsite Support: Four (4) annual onsite visits, customizable to RDC needs, including:
o Technical visits and "System Health" checks.
o Consultation and implementation support.
o IAED/ACE-QA compliance visits.
4.0 DELIVERABLES
Deliverable Description Frequency
Software Support Platinum ESP License coverage for 13 consoles Continuous
Certifications EMD/EMD-Q Certifications and Re-certifications Per Training Cycle
Service Reports Reports following Tech/Health Check visits After each visit
Training Materials ETC Manuals and Instructor Kits As required
5.0 PERIOD OF PERFORMANCE
The period of performance shall commence upon Comptroller acceptance of funding.
• Base Year: 01 Sept 2026 – 31 August 2027
• Option Years: Provisions for continuation of support (Years 2 through 5) under the same scope at the locked-in price rate.
6.0 PLACE OF PERFORMANCE
Primary work will be performed at:
• Primary Site: Building 475 (RDC Primary), JBPHH.
• COOP Site: Building 167 (RDC COOP), JBPHH.
• Training Sites: Classroom environments equipped for certification training within the JBPHH area.
mailto:tim.martin@prioritydispatch.net
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