4.01a Att 1 PWS.pdf
PDF 120 KB Posted
- Attached to
- HPE Customer Care SimpliVity Support
- Solicitation number
- N0060426Q0002
About this file
This Performance Work Statement (PWS) details a warranty service package renewal for SimpliVity hyper-converged infrastructure systems deployed on the CNRH 3SPN network. The contract covers HPE complete customer care starter pack (HU0R4AC) and defective media retention (HU4D6AC) for three specific HP systems with serial numbers including PCASMPD5072M2941025P, PCASMPD5072M294006GZ, and PCASMPD5072M294205WW.
The service package includes comprehensive support features such as phone and online expert access, remote problem diagnosis, on-site hardware support, replacement parts, firmware updates, software support, and installation advisory services. The Period of Performance (POP) is from December 1, 2025 to November 30, 2026, representing a one-year renewal of the warranty service package originally installed in 2020. The renewal will provide critical service level support with features like 6-hour hardware call-to-repair and outage management.
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Other files
| File | Type | Posted |
|---|---|---|
| 4.01b Att 2 52.212-3 CD & 52.204-24.pdf | ||
| 4.01c Att 3 J&A_Redacted.pdf | ||
| 4.01d Att 4 WD 15-5689.pdf |
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Page 1 of 2 Pages
PERFORMANCE WORK STATEMENT (PWS)
Contract Title. FY26 SimpliVity Support Renewal.
Background.
1.0 SimpliVity is deployed on CNRH 3SPN network as a hyper converged infrastructure solution that provides the requirements needed in a powerful yet small footprint. Removing the complexity of having separate storage compute, wan optimization, backups, HA all the parts management and license are eliminated as this all will be accomplished via SimpliVity HCI.
This system includes hardware software and service. This package was installed in 2020 which included a 5 year warranty and service package.
Objective: Renewal of warranty service package for 1 year.
Scope.
2.0 The Contractor shall provide HPE complete customer care started pack (HU0R4AC) and add on option defective media retention (HU4D6AC) for 3 systems.
Performance Requirements.
3.0 Task 1:
The Contractor shall provide HPE complete customer care starter pack HU0R4AC for the following HP systems:
• PCASMPD5072M2941025P
• PCASMPD5072M294006GZ
• PCASMPD5072M294205WW
General features
• Phone access to experts
• Expert online chat
• Expert forum response
• General technical guidance
• HPE Proprietary Service Tool assistance3
• Predictive alerts
• Automated incident logging
• Tech Tips knowledge library
• Access to HPE service portal
• Outage management (Critical service level only)
Hardware service features
• Remote problem diagnosis and support
• On-site hardware support
• Replacement parts and materials
• HPE Visual Remote Guidance (VRG)
• HPE digital dashboards8/9
Page 2 of 2 Pages
• Firmware updates for selected products10
• Collaborative Support and Collaborative Assistance
• Periodic maintenance (for selected products)
• 6-hour hardware call-to-repair (Critical service level only)
Software service features
• License to use software updates
• Software support
• Installation advisory support
• Software features and operational support
• Software product and documentation
3.1 Task 2:
The Contractor shall provide HPE complete customer care option defective media retention part number HU4D6AC, for the following systems:
• PCASMPD5072M2941025P
• PCASMPD5072M294006GZ
• PCASMPD5072M294205WW
3.2 Applicable Serial Numbers:
• 2M294006GZ
• 2M294006GH1
• 2M294006H0
• 2M294205WX
• 2M294205WV
• 2M294205WW
• 2M2941025N
• 2M2941025P
3.3 Period of Performance (POP): December 1, 2025 - November 30, 2026
File details come from the government source that posted it. Updated .