4.01 Attachment (1)_Statement of Work_Redacted.pdf

Statement of Work (SOW)

USS Emory S. Land (AS-39)

Wireless Services FY26

1. Background USS EMORY S. LAND (AS-39) (ESL) requires wireless communication services to retain communication capabilities while forward deployed away from Guam and to assist in international radiological events which may require Fly Away Teams from the Lead Maintenance Activity.

2. Description of Requirements

Requirement 0001:

The contractor shall provide all-inclusive wireless services of international coverage between and within the following countries for 17 phone lines:

United States (all 50 states) Guam Northern Mariana Islands (Guam, CNMI, FSM, Palau) South Korea

Philippines Australia Japan Singapore

The capability to connect while roaming shall be automatic. All numbers are required to be a Guam exchange. Direct dialing for all calls shall be automatic.

The contractor will provide the follow all-inclusive plan at a fixed price for 17 international phone lines:

- Unlimited Local Voice

- Unlimited Local SMS/Texting

- Unlimited Local Data

- Unlimited USA Long Distance Voice

- Unlimited USA SMS/Texting -Wi-Fi calling

- Unlimited USA Voice Roaming

- Unlimited USA Data Roaming

- Unlimited USA SMS/Texting Roaming

- Unlimited USA Toll Voice

- Unlimited International Voice Roaming

- Unlimited International Data Roaming

- Unlimited International Long Distance Voice

- Unlimited International Toll voice

- Unlimited International SMS/Texting

- Unlimited International SMS/Texting Roaming

- Local Number Portability

- Emergency 911

- Automatic roaming connection

- Guam exchange phone numbers

- Direct dialing for all calls

The contractor shall retain the following 17 existing phone numbers for the international coverage currently in use by ESL

1. iPhone 13 MLNC3LL/A

2. iPhone 15 MTMH3VC/A

3. iPhone 15 MTMH3VC/A

4. iPhone 15 MTMH3VC/A

5. iPhone 15 MTMH3VC/A

6. iPhone 15 MTMH3VC/A

7. iPhone 15 MTMH3VC/A

8. iPhone 12 MGHV3LL/A

9. iPhone 12 MGHV3LL/A

10. iPhone 15 MTMH3VC/A

11. iPhone 15 MTMH3VC/A

12. iPhone 15 MTMH3VC/A

13. iPhone 15 MTMH3VC/A

14. iPhone 12 MGHV3LL/A

15. iPhone 15 MTMH3VC/A

16. iPhone 15 MTMH3VC/A

17. iPhone 12 MGHV3LL/A

Period of Performance for Requirement 0001:

Base Year 01 December 2025 – 30 November 2026 Option Year 1 01 DEC 26 – 30 NOV 27 Option Year 2 01 DEC 27 – 30 NOV 28 Option Year 3 01 DEC 28 – 30 NOV 29 Option Year 4 01 DEC 29 – 30 NOV 30

Requirement 0002:

The contractor shall provide all-inclusive wireless services of Local/Domestic/USA Voice only services between and within Guam, United States (All 50 States) for 8 phone lines to include the following:

The contractor will provide a Local/Domestic/USA Voice Plan at a fixed price, with:

- Unlimited Local Voice

- Unlimited Local SMS/Texting

- Unlimited USA Long Distance Voice

- Unlimited USA SMS/Texting

- Unlimited USA Voice Roaming

- Unlimited USA Toll Voice

- Local Number Portability

- Emergency 911

- Automatic roaming connection

- No International

- Guam exchange phone numbers

- Direct dialing for all calls

- Requirements included in this SOW as applicable to Local/Domestic/USA Voice Plan.

The contractor shall retain the 8 existing phone numbers for the Local/Domestic coverage currently in use by ESL

1. LTE Smartphone PSL05S

2. LTE Smartphone PSL05S

3. LTE Smartphone PSL05S

4. LTE Smartphone PSL05S

5. LTE Smartphone PSL05S

6. LTE Smartphone PSL05S

7. LTE Smartphone PSL05S

8. LTE Smartphone PSL05S

3. Services

3.1. The contractor shall bear all costs for activating, migrating or transfer of services from another carrier (plan to be coordinated with customer if required). The contractor shall not charge the government for activation and/or deactivation during the phase-in from another carrier.

3.2. The contractor shall provide the following coverage: All-inclusive unlimited voice/text/SMS/data services (roaming, local, domestic, international, toll, and long distance), at a fixed rate. There shall be no restrictions.

3.3. Domestic: Unlimited local incoming/outgoing voice minutes, unlimited incoming/outgoing local data transfer, unlimited text messaging, unlimited SMS, unlimited local mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, Speakerphone option and expandable home coverage. Service will not include 1-900 or collect calls. Service and equipment supporting this plan must work anywhere in Guam.

3.4. Long-Distance: Unlimited long distance incoming/outgoing voice minutes, unlimited incoming/outgoing long distance data transfer, unlimited text messaging, unlimited SMS, unlimited long distance roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, and expandable home coverage. All communication devices require long distance and international service that shall be active at all time. Service will not include 1-900 or collect calls.

3.5 International: Unlimited international incoming/outgoing voice minutes, unlimited incoming/outgoing international data transfer, unlimited text messaging, unlimited SMS, unlimited international roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, and expandable home coverage.

International services shall be active at all times. Service will not include 1-900 or collect calls.

3.6 The contractor shall maintain their system and end-user equipment to the standards established in the company’s quality assurance program. The contractor will train users to manipulate equipment and features to their fullest extent without incurring additional expense to the Government.

3.7 Service Provider will notify the Technical Point of Contact (TPOC) and the Contracting Officer of all planned service outages two business days prior to scheduled outage. Reports shall include: affected areas, estimated timelines, and Provider POC specific to outage.

4. Customer Service

4.1. The contractor shall designate a POC and an alternate who are experienced in the handling of US Government accounts. The POC and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract based on this SOW.

4.2. The contractor shall provide 24/7 customer service to respond to trouble calls. Response to trouble calls must be in real time (i.e. no automated message services) and assistance must be provided by a person in a decision-making capacity. Response to trouble calls may require emergency resolving user connection and service problems. Trouble calls shall have a response within 12 hours, with a fix and/or replacement within 24 hours for domestic and international service.

5. Charges

5.1 Throughout the life of the contract, the Contracting Officer may add new plans or delete plans in accordance with current market trends, technology changes, Government Policy changes, and usage changes. Changes shall be issued via bilateral modification to include additional funds if required or movement of funds from one CLIN to another. Billing shall be prorated for the billing period and the Government shall only be responsible and billed for the remaining units. The contractor shall not charge the Government to establish or restore service, internal/external porting of telephone numbers, telephone number changes, and/or to change or activate/deactivate service features.

5.2 Termination of one or more access lines/features shall be made at the end of a billing period. In cases of misuse, command withdrawal/relocation, or other mission-related situations, termination may be prior to the end of the billing period as determined by the Contracting Officer.

6. Invoices/Billing

6.1 The Government shall require a separate statement for each ordering activity (account). This statement shall be a record of service and equipment use to include, but not limited to, a detailed record for each incoming/outgoing call, phone number and serial number. Method of payment shall be via WAWF. The contractor shall email the invoice to the TPOC for process and payment.

6.2 Detailed airtime, data, and voice billing (per unit) shall be delivered electronically on a monthly basis, no later than 15 days after invoice delivery. Data shall be in format file such as Microsoft Excel, XML, Microsoft Access, or comma/tab delimited file. Invoices or billing statements are to indicate usage/costs by Contract Line Item Number (CLIN) and device ID.

7. Period of Performance for Requirement 0002:

Base Year 01 December 2025 – 30 November 2026 Option Year 1 01 DEC 26 – 30 NOV 27 Option Year 2 01 DEC 27 – 30 NOV 28 Option Year 3 01 DEC 28 – 30 NOV 29 Option Year 4 01 DEC 29 – 30 NOV 30

8. Deliverables and Surveillance Requirement: The Governments Requirement Summary Table below addresses deliverables identified for surveillance and the methods to ensure quality of the deliverables as outlined in this SOW.

Deliverable Requirements Surveillance Acceptable Quality Level

Transition & Activation If required, seamless, non- disruptive transition from one contractor to another in accordance with contract requirements (para 3.1)

Approved transition plan submitted by Offeror as well as customer feedback

98% completion in accordance with transition plan time-line

Coverage Provide island-wide voice, text, and data coverage in Guam, U.S.

as well as other international countries (para 3.2, 3.3, 3.5)

Customer feedback 98% coverage

Outage Notification Notify KO and TPOC as stated in the contract (para 3.7)

Assessment by TPOC 100% of the time

Invoices Timely and accurate (para 6)

TPOC or other persons identified in contract award

98% submitted in a timely manner. 90% invoice issues resolved within 60 days

9. The Technical Point of Contact(s):