4_Atch1_PWS_FA520924Q0029.pdf

Attachment 1 to Solicitation No. FA520924Q0029

PERFORMANCE WORK STATEMENT

for

SAKANA OUTDOOR POOL LIFEGUARD SERVICES

for

OUTDOOR RECREATION, BLDG. 3263

YOKOTA AIR BASE, JAPAN

5 April 2024

1. INTRODUCTION. The performance work statement (PWS) will provide the details of the contract services and lay the guidelines for the responsibilities of both the Contractor and 374 Force Support Squadron, Yokota Outdoor Recreation Aquatics Program (hereinafter called “Government”). In most cases, The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. When customer ratios exceed the Contractor available staffing levels according to DAFI 34-101, Department of the Air Force Morale, Welfare, and Recreation (MWR) Programs Use and Eligibility, staffing may be augmented by the Government APF funded staffing.

2. BACKGROUND. The Contractor will provide necessary staffing and oversight to operate the Sakana Outdoor Pool, provide lifeguard services during open operational hours, as well as open/close the facility and ensure the facility is properly secured at the end of the night.

3. SCOPE OF WORK. The Contractor will be responsible for providing full services of lifeguard staffing and supervision of lifeguards five (5) days per week at the Sakana Outdoor Pool, Bldg. 3263, on Yokota Air Base for the seasonal period of the Monday prior to the US Federal Memorial Day holiday to 30 September annually.

3.1. Primary (Essential) Duties include:

a. Monitoring activities to prevent accidents by enforcing Air Force Aquatics rules and regulations.

b. Warning swimmers of improper activities or hazards.

c. Maintaining order on the pool deck and in the water of the enclosed pool facility.

d. Intervening in critical situations.

e. Rescuing swimmers in danger of drowning.

f. Administering Cardiopulmonary Resuscitation (CPR) and First Aid when required.

g. Following the established emergency action plan/procedures in the event of an emergency.

h. Notifying the Contracting Officer Representative (COR) or designated representative of any accidents or problems that arise.

i. Participates in on duty physical training and other Government provided in-service training to maintain a level of fitness and readiness commensurate with being a lifeguard.

3.2. Secondary (Auxiliary) Duties include:

a. Providing general information to patrons.

b. Attending the front desk, answering the phone, handing out wristbands according to swimmer qualification, ensuring customers sign in and sign out on the daily log.

c. Contact the assigned Government Representative (GR) when patron load is within 25 persons of the available patron to lifeguard ratio.

d. Inspecting the facilities for cleanliness and completing general cleaning and maintenance duties for the pool and related areas. Potential hazards, and unsafe or unsanitary

e. conditions, must be reported to lead lifeguard, lifeguard supervisor and/or aquatics director. (i.e., presence of broken glass, low chemical levels, fecal matter, unsafe swimming, poor visibility, etc.).

f. Check all safety equipment and supplies (i.e., rescue tubes, throw ropes, rings buoys, back boards, and first aid supplies, etc.) and inform the lead lifeguard of any deficiencies to report to the lifeguard supervisor and/or aquatics director.

g. Issue and receive equipment such as lifejackets and wristbands to patrons and ensure proper usage.

h. Determining chlorine content and pH values of the water. Record results on appropriate forms in accordance with (IAW) AFMAN 48-114, Recreational Waters and Mission Training Pools

i. Completing required chemical check paperwork.

j. Ensure facility is clear of patrons, all equipment is secured, all doors and windows are locked, and all lights are turned off prior to leaving premises after pool closing.

k. Other services to include daily cleaning of toilets, restroom floors, shower areas, emptying restroom trash receptacles, emptying trash receptacles located on the pool deck and inserting/removing pool vacuum at the end/start of a shift, and cleaning leaves/debris off the deck

l. Perform general ground duties to maintain the pool area, and the outside grounds surrounding the facilities (i.e., pick up debris, and rubbish removal deposited by winds, etc.)

m. Use provided biohazard spill kits to clean up blood or other potentially infectious material from pool decks or locker rooms.

4. STAFFING REQUIREMENTS:

4.1. Weekdays: minimum of 3 staff members on duty from 0930 – 1830.

4.2. Weekends: minimum of 4 staff members on duty from 0930 – 1830.

4.3. Surge Staffing Support. Maximum of 6 total staff members, including the above staff, in the event that patronage exceeds lifeguard to patron ratio.

4.4. In accordance with DAFI34-101, 7 MARCH 2022, paragraph 20.6.1. “At least two lifeguards are required to be on duty and at their stations (chair or deck patrol) during open recreational swimming, and a minimum lifeguard requirement must be maintained at, or below, a proportion of 50 to 1 (patron to lifeguard) standard.” (T-1). Historic patron data is provided in Appendix B.

5. PERFORMANCE STANDARDS.

5.1. Staff levels must accommodate lifeguard breaks and rotations. Lifeguards are rotated off-station, or given a 10-minute break, once every hour.

5.2. Lifeguards must test the pools chlorine levels IAW AFMAN 48-114 with the Government provided testing chemicals and test machine.

5.3. The Contractor ensures that lifeguards wear appropriate attire when on duty and keep uniforms neat and clean. Lifeguards will maintain a whistle, rescue tube, and resuscitation mask and disposable gloves in either a hip pack or rescue tube pack when on chair duty or deck patrol.

A swim attire and at least one additional Government provided uniform item, (i.e., T-shirt, hat, etc.) will be worn to easily distinguish the on-staff lifeguards.

5.4. The Contractor shall not employ persons for work on this contract, if such employee is identified by the KO as a potential threat to the health, safety, security, general well-being, or operational mission and its population. The KO may require that the Contractor remove from a government job any of his/her employees who endanger persons or property, conduct themselves in an otherwise disorderly manner while executing duties under this contract, or whose continued employment under this contract is inconsistent with the interests of military security.

5.5. Other Country Nationals (OCN). The Security Forces on each base control entry to the base.

Under certain circumstances, a OCN might be denied entry. It is the Contractor’s responsibility to coordinate with the Security Forces at each base when there is a question about access limitations due to the nationality of persons employed for the execution of this contract.

5.6. Security Requirement. The Contractor and his employees must comply with all security requirements imposed by the local installation commander at all times while performing the requirements of this PWS on this military installation as well as other military installations. The prime Contractor is responsible for understanding and ensuring subcontractor compliance with USFJI 31-205, Motor Vehicle Traffic Supervision.

5.7. Base Passes. It shall be the Contractor's responsibility to arrange for base passes which shall be carried by the individual at all times while on the Government premises and necessary vehicle permits required for entry onto this installation. Escorted base pass takes up to four (4) day to process and unescorted base pass requires up to (40) days to process. The GR personnel will not be responsible for providing the Contractor with permanent escorts for the Contractor's employees.

5.7.1. The Contractor shall submit all required forms and supporting documents for base pass issuance to the GR and shall be responsible for all base passes issued to their employees and any subcontractors.

5.7.2. The Contractor shall obtain the necessary base passes prior to performing any portion of the contract requirements.

5.7.3. The Contractor shall return all base passes to the Japanese Pass Section at Yokota Air Base upon termination of employment or completion of the contract and notify GR.

5.7.4. Individual base passes for the Contractor's employees will be issued for the work hours of 0800-1900, seven (7) days per week, Monday through Sunday.

5.8. Every day during operational hours Contractor shall keep one (1) lane open for lap swim.

6. PERIOD OF PERFORMANCE. Staffing shall be in place from Monday prior to the US Federal Memorial Day holiday to 30 September each calendar year for the duration of this contract. Work schedule is based on the operating hours of the Sakana outdoor pool. The standard workday will be scheduled to begin 30 minutes prior to opening and to conclude 30 minutes after closing.

6.1. Duty schedules will include working on U.S. federal holidays, listed family days and Japanese summer holidays.

6.2. The Government provided in-service training will be held weekly, the Contractor staff will put forth best effort to attend these training sessions at least once every two weeks. Training will in most cases be conducted during the workday, or during special pre-scheduled meetings.

6.3. Lead Lifeguard shall schedule to the maximum extent possible, for a five-day workweek (40 hours) with two days off during the work week. Work week is defined as Sunday through Saturday. The workday begins at 0930 and ends at 1830. Contract staff may be scheduled for an eight-hour shift (scheduled for nine hours, with one hour for lunch). Scheduling is based on facility hours of operation, facility usage, program requirements, and special events.

6.4. Sakana Outdoor Pool operation schedule:

Saturday prior to the US Federal Memorial Day holiday to 30 September Open: Sunday, Monday, Thursday, Friday, Saturday Time: 10:00 – 18:00 Closed: Tuesday, Wednesday Open for Federal Holidays and Family Days

6.5. Other important dates for calendar year 2024(*):

20 May Lifeguard contract start date 21 May Lifeguard Training/Certification and Orientation (4 days) 25 May Sakana pool opens for summer operations 27 May Memorial Day (Federal Holiday) 28 May PACAF Family Day 19 Jun Juneteenth (Federal Holiday) 20 Jun PACAF Family Day 04 Jul Independence Day (Federal Holiday) 05 Jul PACAF Family Day 30 Aug PACAF Family Day 02 Sep Labor Day (Federal Holiday) 30 Sep Lifeguard contract finish date

(*) No later than ten (10) days prior to the US Federal Memorial Day holiday of subsequent year, The Government will provide the Contractor with a list of the corresponding dates for the year.

7. GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

7.1. The Government will give the Contractor at least a two (2) week notice of any changes in operating hours and program schedules that may impact the number of surge staff required.

Contractor will put forth their best effort to meet surge staff projections.

7.2. The Government will provide Contractor lifeguards an orientation that will include an overview of policies governing conduct on a military installation and program and facility operational requirements and regulations.

7.3. No modifications may be made to any equipment, facilities, or layout of any facility area without the express, advanced approval of the GR.

7.4. The Government will provide community use lifeguard tubes, lifejackets, backboards, first aid kits, biohazard spill kits, and chlorine and pH chemical testing kits.

7.5. The Government will provide individual use lifeguard equipment and supplies which include: whistle, lanyard, CPR mask, hip pack, swim attire, hat, and T-shirt.

7.6. All contractor personnel including lifeguards who can enter the Yokota Air Base under this contract will be given a reasonable period (NTE 5 business days) to return all Government provided equipment and supplies to the COR and to complete out-processing before the end of the contract.

7.7. The Government will provide training and certification for the contractor staff to gain American Red Cross Lifeguard and CPR/AED certification. Certification of initial appointees at the beginning of the contract period will be conducted from 21 May 2024 to 24 May 2024. The Government will cover training and certification costs for all staff assigned and will pay labor costs for the training period for all members who pass the certification. Prerequisites for the certification are annotated in paragraph 9.2. The Contractor should ensure that candidates are capable of performing the prerequisites prior to scheduling certification/testing.

8. SECURITY REQUIREMENTS. The Contractor shall submit to the contracting officer a "certificate of criminal record ("Hanzai Keireki Shomeisho") issued by the Tokyo Metropolitan Police (“Keishicho”) for each staff member performing under this contract.

9. PERSONNEL REQUIREMENTS. Lifeguards must have and maintain currency (for the duration of employment under this contract) for American Red Cross Lifeguard and CPR/AED certification. In case of lifeguard replacement or newly assigned staff members, the Contractor will coordinate with GR for scheduling of certifications covered in paragraph 7.7. Certification renewals are required every 2 years.

9.1. BASIC STAFF QUALIFICATION REQUIREMENTS; All staff members must:

a. Possess Basic English conversational skills of at least Eiken grade 3, 377 points on a TOEIC test, or other equivalent certified language test.

b. Knowledge of CPR and first-aid

c. Knowledge of water hazards and lifesaving techniques

d. Knowledge of pool equipment and maintenance

e. Knowledge of pool sanitation and chlorination systems

f. Proficient swimming ability and proper application of rescue and first-aid techniques

g. Be adaptable and able to react calmly and execute split second decisions effectively in emergency situations

h. Ability to effectively communicate and engage positively with the public.

i. Must remain alert and continuously scan the water to spot potential risks.

j. Must cooperate with other staff members, GRs and EMS/First Responders.

9.2. PREREQUISITE SKILLS FOR LIFEGUARD CERTIFICAION; Staff members must be able to exceed the following criteria before the Lifeguard and CPR/AED certification will be administered:

a. Swim continuously for 300m using either front crawl or breast stroke. There is no time limit on this requirement. Swim stroke may be changed at the lap turn, but must be maintained for the duration of the lap.

b. Tread water without the use of hands for two (2) minutes continuously.

c. Complete the following operations in less than one hundred (100) seconds:

i. Swim 20 meters

ii. Pick up ten (10) pound (approx. 4.6kg) block that is submerged in excess of ten

(10) feet (3.0 meters) of water

iii. Swim back to the starting point while supporting the block on your chest with both hands while keeping your face out of the water.

iv. Place the block on the pool deck

v. Exit the pool

9.3. Shift Lead(s) must be able to:

a. Lead and supervise a team of lifeguards.

b. Effective communication skills to convey instructions and information.

c. Teaching: Ability to instruct and train other lifeguards in safety protocols.

10. REPORTING AND DOCUMENTATION.

10.1. The Contractor will ensure completion of a daily sign-in/sign-out log of all pool customers to be provided to GR upon request. The Contractor will use this log to ensure compliance with lifeguard to patron ratios as well as ensuring that maximum authorized capacity for the facility is not exceeded.

10.2. The Contractor will maintain a water quality log detailing the chlorine and pH levels checked IAW AFMAN 48-114 to be provided to GR upon request.

10.3. The Contractor will generate an incident report log that details any accidents, injuries, or other extraordinary situations to be provided to GR upon request. At a minimum the log should contain, date, time, persons involved contact information, details of the incident (who, what, when, where), and any other pertinent information.

11. GOVERNMENT SURVEILLANCE. The Government will request and review sign-in/sign-out logs, water quality documentation, and incident report logs daily. Lifeguard Supervisor and/or Aquatics Director will periodically check in at the Sakana Outdoor Pool.

12. SPECIAL REQUIREMENTS.

12.1. PERFORMANCE: The Contractor agrees to provide services in a manner which is in keeping with established industry practices and observe all rules and regulations of the Installation Commander and/or the United States Air Force. Customer complaints shall be resolved within seven (7) days. Any disagreement that cannot be resolved between the Contractor and the customer shall be brought to the attention of the GR and, if required, referred to the Contracting Officer for final resolution.

12.2. SECURITY OF PROPERTY: The Contractor shall be responsible for securing and safeguarding all personal and Government property. The Contractor assumes the risk of, and shall be responsible for, any loss of or damage to facilities or any property furnished hereunder, except for reasonable wear and tear.

12.3. LIABILITIES AND RESPONSIBILITIES: The Contractor shall be responsible for all damages to persons or property that occurs during the performance of this service as result of the Contractor’s fault or negligence.

12.4. INSURANCE:

12.4.1. The Contractor must maintain insurance coverage for their employees that meets the requirements of the Japanese Department of Labor and any other Ministries that have legal oversight of worker’s coverage.

12.4.2. Comprehensive General Liability Insurance: Comprehensive General Liability Insurance with a minimum coverage one hundred million Yen (¥100,000,000) per incident for injury or death of a person or property damage liability

13. CANCELLATIONS.

13.1. Cancellation of any order placed against this contract will be cancelled by the GR via telephone or e-mail.

13.2. Cancellations made on or prior to the day previous to the scheduled service date will be at no cost to the Government.

13.3. Cancellations made on the service date will be invoiced in full as if provided.