3D Printer PWS - REV 2_Redacted.pdf

• Provide over-the-phone support for PSNS & IMF operators as required by the Government between the hours of 07:00 and 16:00 Pacific Time on weekdays.

• Provide spare and replacement parts for PSNS & IMF additive manufacturing lab

• Provide backup printing as needed for printers K10444, K10787, and K00533.

• Provide recertification for printers which are out of service contract.

1.4 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

BASE YEAR 08/19/2024 - 08/18/2025

OPTION YEAR I 08/19/2025 - 08/18/2026

OPTION YEAR II 08/19/2026 - 08/18/2027

OPTION YEAR III 08/19/2027 - 08/18/2028

OPTION YEAR IV 08/19/2028 - 08/18/2029

1.5 General Information

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure ser-vices are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. Within 30 days after contract award, or with the contractor’s proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the KO and COR and within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to this QC system.

1.5.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: If the contractor desires to work on Saturdays, Sundays, holidays, or outside the regular or specified hours/days, the contractor shall submit a request to the receiving activity POC for approval a minimum of two (2) working days prior to the anticipated work date.

Recognized holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth National Independence Day Christmas Day

Independence Day

1.5.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 08:00 and 16:00

Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emer-gencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price con-tracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Con-tractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.4.1 In no event shall a contractor carry on work outside the hours and days specified in the contract without prior approval.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at Puget Sound Naval

Shipyard & Intermediate Maintenance Facility, building .

1.5.6 Type of Contract: The government will award a (Type of contract to be determined by CCE and the customer).

1.5.7 Security Requirements

1.5.7.1 Contractor Security Information

1.5.7.1.1 The contractor shall comply with security regulations imposed by the installation Commander and/or agency occupying the space where the work is to be performed, which includes obtaining any necessary per-sonnel security clearances and vehicle passes.

1.5.7.1.2 The contractor shall submit to the Surveillance Officer, an estimated number of personnel expected to be utilized for installation at the destination at any given time for this contract.

1.5.7.2 Admittance to the Work Site

1.5.7.2.1 Access badges (Naval Base Kitsap) Navy Commercial Access Control System (NCACS). Com-mander, Navy Installations Command (CNIC), has established the Navy Commercial Access Control System

(NCACS), a standardized process for granting unescorted access privileges to vendors, contractors, suppliers, and service providers not otherwise entitled to the issuance of a Common Access Card (CAC) who seek access to and can provide justification to enter Navy installations and facilities. Visiting vendors may obtain daily passes directly from the individual Navy Installations by submitting identification credentials for verification and undergoing a criminal screening/background check. Alternatively, if the vendor so chooses, it may volun-tarily elect to obtain long-term credentials through enrollment registration, backing vetting, screening, issuance of credentials at the vendor’s own cost through a designated independent contractor NCACS service provider.

Credentials will be issued every five years and access privileges will be reviewed/renewed on an annual basis.

The cost incurred to obtain Navy Installation access of any kind are not reimbursable, and the price(s) paid for obtaining long-term NCACS credentials will not be approved as a direct cost of this contract. Further infor-mation regarding NCACS can be found at: http://www.cnic.navy.mil/CNIC_HQ_Site/WhatWeDo/Administra-tiveServices/CommonAccessCardProgram/ContractorVerificationSystemCVS/CNICP_A230767.

1.5.7.2.2 Access badges (Controlled Industrial Area). Upon contract award, employees or representatives of the contractor will require access to the Puget Sound Naval Shipyard (PSNS) Controlled Industrial Area (CIA) and shall be admitted to the work site only after they have been issued a Security Pass/ID Badge. NOTE: Persons who are currently on probation or parole from a felony conviction cannot qualify for a Security Pass/ID Badge and will be denied access to the Shipyard.

1.5.7.2.2.1 Contractor personnel requiring access badges for unescorted entry into the CIA will be required to provide personal background information to the extent necessary to obtain a Security Pass/ID Badge.

1.5.7.2.2.2 The Government will issue CIA access badges without charge.

1.5.7.2.2.3 A request for Visitor Badge, PSNS Form 5512/127, completed by the contractor, and submitted by the Government POC to the Pass and I.D. Office, at least seven (7) business days before the badges are needed.

1.5.7.2.2.4 Contractors, their sub-contractors and vendors requesting access to the CIA will be required to view an orientation videotape lasting approximately 30 minutes prior to receiving a badge.

1.5.7.2.2.5 Each employee shall visibly display/wear the Government issued badge chest high over the front of their outermost clothing.

1.5.7.2.2.6 It shall be the contractor’s responsibility to collect and account for all Security Pass/I.D. Badges issued to their personnel upon termination of any employee, expiration of the badge, completion of the con-tract, or when access is no longer required. Badges, passes and permits shall be returned to the Pass and I.D.

Office immediately.

1.5.7.2.2.7 Contractors working within the CIA are required to be United States citizens and must show proof of citizenship prior to receiving a badge. Proof of U.S. citizenship shall be hand carried by the contract em-ployee to the Pass and I. D. Office located at Bldg. , when picking up the badge. Acceptable forms of proof are:

a. Original Birth Certificate (with a raised state seal)

b. Original Department of State Birth Certificate

c. Certificate of Person Born Abroad

d. Original Naturalization Certificate

e. Valid (not expired) United States Passport

f. Valid Passport Card

g. Enhanced Driver’s License

NOTE: Proof of U.S. citizenship shall be hand carried by the contract employee to the Pass and I. D. Office when picking up the badge.

1.5.7.2.2.8 Foreign Nationals (non U.S. Citizens) or persons affiliated with, or employed by, a foreign, or foreign owned company will not be granted access to Puget Sound Naval Shipyard CIA without prior written approval from Commander, Naval Sea Systems Command (NAVSEA).

1.5.7.2.2.9 The Government will provide a standard background information data form for obtaining

NAVSEA approval of foreign nationals. This form can be obtained from the Contracting Officer or the Re-ceiving Activity POC.

1.5.7.2.3 Vehicle Passes

1.5.7.2.3.1 Forms for obtaining vehicle passes and permits may be obtained from the Receiving Activity

POC. Contractors will be allowed to bring company vehicles into the CIA based upon the nature of their work as determined by the Commanding Officer in conjunction with the Industrial Security Officer. The con-tractor shall provide current vehicle registration and insurance information in electronic format to the Re-ceiving Activity POC a minimum of ten (10) business days before the vehicle pass is needed. Each contractor, sub-contractor and vendor vehicle shall be registered with the Pass and I.D. Office located in Bldg. . The contractor shall provide the vehicle registration or a photocopy and proof of insurance documents of each approved vehicle to the Pass and I.D. Office to obtain a Service Permit. Contractors shall clearly display an authorized company sign or logo on their vehicle. Privately owned vehicles are not authorized.

1.5.7.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, infor-mation and property provided for contractor use. At the close of each work period, government facilities, equip-ment, and materials shall be secured.

1.5.7.4 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality

Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.5.7.4.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.5.7.4.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.5.7.5 Restricted Colors – This Shipyard uses the colors magenta, yellow, red, and blue to identify specially controlled materials. The contractor is specifically prohibited from using magenta, yellow, red, or blue colored plastic wrapping materials or bags, tape, or other covering materials.

1.5.7.6 Privately Owned Personal Computers and Cellular Telephones – The use of privately owned personal computers and cellular telephones by contractor personnel is restricted. Contractors requiring such devices in the performance of this contract shall obtain a copy of the applicable form(s) from the Contracting Officer. The com-pleted applicable form(s) shall be returned and routed for Government approval. The use of cell phones are not permitted at any time while driving anywhere within the Government Activity.

1.5.7.7 Photography/Recording – Contractor personnel are prohibited from having photographic equipment (in-cluding cell phones and watches capable of taking pictures), tape recorders, zip drives, personal electronic man-agement devices, or other recording devices in their possession while inside the Government Controlled Industrial

Area (CIA).

1.5.8 Special Qualifications: The service providers are required to be Stratasys manufacturer authorized service pro-viders.

1.5.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regula-tion Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government person-nel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meet-ings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the fol-lowing functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Gov-ernment drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government tel-ephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Gov-ernment officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractors performing work onsite at

PSNS & IMF will be required to acquire badges and display them as specified in section 1.6.7.2.2.

1.5.12 Contractor Travel: Travel to PSNS Building will be required to complete the work outlined in the statement of work. The contractor is responsible for arranging all travel and lodging requirements.

1.5.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Sub-part 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regu-lation Subpart 42.5. The contracting officer, Contracting Officers Representative (TPOC), and other Government per-sonnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's perfor-mance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7 Contract Manager: The contractor shall provide a contract manager who shall be responsible for the perfor-mance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full au-thority to act for the contractor on all contract matters relating to execution of this contract.

1.7.1 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the

Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CIA Controlled Industrial Area

CM Corrective Maintenance

CNIS Commander, Navy Installations Command

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

GSO General Services Officer

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

NCACS Navy Commercial Access Control System

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

PM Preventative Maintenance

POC Point of Contact

PRS Performance Requirements Summary

PSNS & IMF Puget Sound Naval Shipyard & Intermediate Maintenance Facility

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SOW Statement of Work

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS.

3.2 Utilities: The Government will provide 120-volt electricity. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services: The contractor shall provide services for the Stratasys manufactured 3D Printers owned by

PSNS & IMF Code with the serial numbers J5500585, D50084, K10787, K10444, K00690, K10318, and

K00533.

5.2 Responsibilities: The Contractor shall be responsible for the following:

5.2.1 Annual performance maintenance work requirements

5.2.1.1 Provide scheduled onsite PM visit for each of the seven (7) Stratasys 3D printers of serial numbers:

J5500585, D50084, K10787, K10444, K00690, K10318, K00533.

5.2.1.2 Units K10444, K10787, and K00533 shall be provided service equivalent to the Stratasys Diamond

Care, as per attachment (3).

5.2.1.3 Units J5500585, D50084, K00690, and K10318 shall be provided service equivalent to Stratasys Em-erald Care, per attachment (3).

5.2.1.2 Install annual rebuild kit.

5.2.1.3 Install the latest revision of applicable 3D printer software.

5.2.1.4 Make software configuration recommendations on improvements as needed.

5.2.1.5 Identify additional parts that are found to be defective or require replacement.

5.2.1.6 Compensate each machine’s positioning accuracy and repeatability back to factory specifications de-fined by OEM Test Reports.

5.2.2. Corrective Service

5.2.2.1 Provide corrective onsite maintenance service independent of the scheduled PM visits for the six

Stratasys printers, serial numbers: J5500585, D50084, K10787, K10444, K00690, K10318, and K00533 lo-cated at PSNS & IMF building .

5.2.2.2 Corrective service must be provided within ten (10) business days from PSNS & IMF providing noti-fication to the service provider for the printers J550585, D50084, K00690, and K10318.

5.2.3 The contractor shall furnish all necessary labor and materials to install and repair the equipment on site.

5.2.3.1 The contractor shall provide all materials, tools, equipment, gauges, instrumentation, and safety equipment needed to perform the required work.

5.2.4 Factory Authorized Field Service Technicians

5.2.4.1 The contractor shall provide certified and authorized technicians to perform work on the seven (7)

Stratasys 3D printers of serial numbers: J5500585, D50084, K10787, K10444, K00690, K10318, and

K00533.

5.2.4.2 The entire cost for providing the services described in this statement of work (including travel, per diem, etc.) shall be covered by this contract.

5.2.5 Operator Training

5.2.5.1 The contractor must provide annual operator training for up to six (6) PSNS & IMF employees onsite at PSNS building .

5.2.6 Phone Support

5.2.6.1 The contractor shall provide over-the-phone support to PSNS & IMF operators where required, to support maintenance and troubleshooting.

5.2.6.2 Phone support shall be available to PSNS & IMF between the hours of 07:00 and 16:00 Pacific Time during weekdays Monday through Friday, not to include Holidays outlined in section 1.6.3.

5.2.7 Initial Repair

5.2.7.1 The contractor will provide an initial repair of PSNS & IMF printers currently non-operational to pre-pare for the recertification process needed to begin their service contracts.

5.2.8 Recertification

5.2.8.1 The contractor shall provide recertification to PSNS & IMF printers which are out of service contract.

5.2.8.2 The contractor shall repair or replace parts as needed to bring the printers into good working condition and provide system calibration as per Attachment (4).

5.2.9 Spare and replacement parts as needed

5.2.9.1 The contractor shall provide PSNS with replacement parts as needed to maintain the good working order of the seven (7) 3D printers under contract.

5.2.10 Provide backup printing services as needed up to 40 hours for printers K10444, K10787, and K00533 per attachment (3).

5.3. Enterprise Contract Manpower Reporting Application (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address https://www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.sam.gov.

Contracted services excluded from reporting are based on Product Service Codes (PSCs) are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom-Telecommunications

Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Fr( and Shipping ONLY.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3 Attachment 3/Technical Exhibit 3 – Stratasys Service Offerings

7.4 Attachment 4/Technical Exhibit 4 – Recertification Policy

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission es-sential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement)

Standard Performance Threshold

(This is the maximum error rate. It could possibly be

“Zero deviation from stand-ard”)

Method of Surveil-lance

PRS # 1.

The contractor shall provide Annual per-formance maintenance work require-ments, per PWS §5.2.1.

The contractor provided mainte-nance and upkeep work, meeting manufacturer recommendations.

Zero deviation from standard. 100% review of an-nual maintenance re-ports provided by con-tractor.

PRS # 2

Upon receiving notification from the

COR that equipment repair is necessary, the contractor shall provide the COR with a repair estimate per PWS §5.2.2.

The contractor provides a repair estimate per contractor’s standard quote form.

Zero deviation from standard. 100% receipt of con-tractor’s repair esti-mates.

PRS # 3

The contractor shall provide all neces-sary labor and materials to repair the equipment on site per PWS §5.2.3.

The contractor provided labor and materials to make a successful re-pair as per provided quote.

Zero deviation from standard. 100% review of con-tractor’s repair report.

PRS #4

The contractor shall provide service only by factory authorized field service technicians per PWS §5.2.4.

The contractor provided only fac-tory authorized field service tech-nicians according to the manufac-turer’s database of qualified tech-nicians.

Zero deviation from standard. 100% inspection of technicians’ creden-tials based on Stra-tasys database.