3c - Statement of Work (SOW).pdf

PR #: 61200PR240000121

STATEMENT OF WORK

LAST UPDATED: 05/09/2024 PAGE 1/3

STATEMENT OF WORK (SOW)

FOR

SCADA Software Subscription and Support Contract

1.0 GENERAL

1.1 BACKGROUND

The United States Coast Guard Training Center in Petaluma, California (TRACEN) is to provide and maintain a safe, clean and healthy environment for all residents, military/civilian personnel and members of the public. To accomplish this mission, it is essential that the properties and facilities of the areas specified herein have qualified refuse collection and disposal services as required. The contractor shall ensure both the sanitary conditions and aesthetic appearance of federal buildings.

1.2 SCOPE

The Contractor shall provide all labor, materials, services, equipment, and supervision necessary to provide SCADA Softward subscription and support for the U.S. Coast Guard TRACEN Petaluma IAW with this SOW and the provisions and clauses listed herein.

1.3 OBJECTIVE

The contractor shall provide Aveva Customer First Premium support to U.S. Coast Guard (USCG) Training Center (TRACEN) Petaluma located at 599 Tomales Road, Petaluma, CA 94952-4154.

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 TASK ONE. SUBSCRIPTION AND SUPPORT

• License Description License Number(s)

• CF #116448 - Customer FIRST - Historian

1379439, 1379438, 1379421, 1379422, 1379423, 1379424, 1379425, 1379426, 1379427, 1379428, 2079165

• CF #116448 - Customer

FIRST - WW HMI

1379442, 1379441, 1379415, 1379416, 1379417, 1379418, 1379419, 1379420, 1379429, 1379430, 1379431, 1379432, 1379433, 1379434, 1379435, 1379436, 1379437, 1379443, 2079164

• CF #116448 - Customer First - Aveva Reports for Operations

1379440, 1673594 https://uscg.sharepoint-mil.us/sites/cg9/ARM/SCOPE%20PARAGRAPHS.doc

LAST UPDATED: 05/09/2024 PAGE 2/3

2.1.1 Wonderware HMI, Historian and Dream Reports support includes the following service(s):

• Emergency 24/7/365 Technical Telephone Support

• Wonderware by AVEVA Direct Technical Support: Access to technical resources at both the local distributor and directly from AVEVA

• No Charge for Version Upgrades (*Please note that no charge version upgrades are only available while the CF contract is valid)

• Access to the Wonderware by AVEVA Global Customer Support Website

Access: Search for answers to your questions and log and track cases

• Customer Support Shipments Including New Releases of Software, maintenance releases, Service Packs, and Patches, updates and hotfixes

• Online Training Webinars: Access to library of eLearning webinars

• Support Usage and Summary Reports: Automatically receive a monthly summary of all of your support activity

• Software Asset Manager

3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL

The Contractor must provide qualified personnel to perform all requirements specified in this

SOW.

3.2 CONTINUITY OF SUPPORT

The Contractor must ensure that the contractually required level of support for this requirement is maintained at all times. The Contractor must ensure that all contract support personnel are present for all hours of the workday. If for any reason the Contractor staffing levels are not maintained due to vacation, leave, appointments, etc., and replacement personnel will not be provided, the Contractor must provide e-mail notification to the Contracting Officer’s Representative (COR) prior to employee absence. Otherwise, the Contractor must provide a fully qualified replacement.

3.3 EMPLOYEE IDENTIFICATION

3.3.1 Contractor employees visiting Government facilities must wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees must comply with all Government escort rules and requirements. All Contractor employees must identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.3.2 Contractor employees working on-site at Government facilities must wear a Government issued identification badge. All Contractor employees must identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

3.4 EMPLOYEE CONDUCT

Contractor’s employees must comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at

LAST UPDATED: 05/09/2024 PAGE 3/3

Government facilities. The Contractor must ensure Contractor employees present a professional appearance at all times and that their conduct must not reflect discredit on the United States or the Department of Homeland Security. The Project Manager must ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.5 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

Contractor access to classified information is not currently required under this SOW.

4.2 PERIOD OF PERFORMANCE

The period of performance for this contract is a one-year base period with two one-year option periods as follows, for a total of 3 years:

Base Period 05/01/24 through 04/30/25 Option Period One 05/01/25 through 04/30/26 Option Period Two 05/01/26 through 04/30/27

4.3 PLACE OF PERFORMANCE

The primary place of performance will be the Contractor’s facilities with visits to the United States Coast Guard facilities at 599 Tomales Rd, Petaluma, CA 94952.

4.4 HOURS OF OPERATION

Contractor employees must generally perform all work between the hours of 0800 and 1600 PST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees must be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW.

4.5 TRAVEL

Contractor travel must not be required for this requirement.

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will provide the following property to the Contractor for work required under this contract: reasonable amounts of water, electrical power,and fuel for testing that may be necessary to perform required services

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor must furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and SOW 5.0.