3c_Statement of Work.pdf

PR #: 75110PR270000005

STATEMENT OF WORK

LAST UPDATED: 10/01/2026 PAGE 1/3

STATEMENT OF WORK (SOW)

FOR

PURCHASE OF RUSTICI CONTENT CONTROLLER

1.0 GENERAL

1.1 BACKGROUND

USCG Force Readiness Command (FORCECOM) located at 300 E. Main St., Norfolk, VA

23510 has a requirement to purchase annual renewal of Rustici Content Controller Software.

The purpose of this requirement is to obtain licenses for Coast Guard’s enterprise learning management system CG-OWL to upload, manage developed courses and content for the entire

Coast Guard workforce. Rustici Content Controller is a part of the CGOWL system, which is an authorized Coast Guard application with an active Authority to Operate and is not considered a risk to the CG network

1.2 SCOPE

The Contractor shall provide renewal of the Coast Guard’s existing Rustici Content Controller entitlement, including associated U.S. Government Support, for a one-year period. This requirement is limited to the renewal and electronic delivery of the existing commercial software entitlement and associated manufacturer support. No custom software development, source code, integration services, installation services, or creation of new intellectual property is required.

1.3 OBJECTIVE

The objective of this Firm Fixed Price purchase order is to renew the Rustici Content Controller software licenses required to sustain operational capability of CGOWL and support mandatory training requirements for the Coast Guard workforce. The Contractor must provide timely access to the license renewal to prevent interruption of CGOWL operational capability.

2.0 SPECIFIC REQUIREMENTS/TASKS

The supplier will provide the requested number of Rustici Content Controller licenses.

2.1 TASK ONE. PROVIDE RUSTICI CONTENT CONTROLLER LICENSE RENEWAL

The Contractor shall renew the following Rustici Content Controller license entitlement:

• Part Number: Content_Controller

• Product Description: Rustici Content Controller, including U.S. Government Support

• Quantity: 80,000 [INSERT OEM-DEFINED ENTITLEMENT UNIT]

• Term: One year

The Contractor shall provide the license renewal in accordance with the applicable Rustici Software, LLC commercial licensing and support terms for U.S. Government customers, as incorporated into the resulting award.

2.2 TASK TWO. PROVIDE ELECTRONIC LICENSE ACCESS

The Contractor shall electronically activate the renewed Rustici Content Controller license entitlement no later than November 15, 2026.

Electronic delivery shall be made to the Designated Government Representative. The Government will provide specific delivery instructions, including the applicable email address, portal information, or other Government-designated delivery method, after award.

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2.3 TASK THREE. PROVIDE PROOF OF LICENSE RENEWAL

The Contractor shall provide written proof of the Rustici Content Controller license renewal to the Designated Government Representative.

Acceptable proof of renewal may include one or more of the following:

1. License key or license access credentials, if applicable;

2. License certificate;

3. Renewal confirmation;

4. Support entitlement confirmation;

5. Manufacturer confirmation from Rustici Software, LLC, showing active entitlement; or

6. Other documentation sufficient to confirm that the Government has received the required Rustici Content Controller license renewal and associated support entitlement.

The proof of license renewal shall clearly identify, at a minimum:

1. Product name;

2. Part number;

3. Quantity or entitlement level;

4. License term;

5. Support coverage, if separately identified;

6. Effective date;

7. Expiration date; and

8. Instructions for accessing the license entitlement or support, if applicable.

2.4 TASK 4. PROVIDE U.S. GOVERNMENT SUPPORT ENTITLEMENT

The Contractor shall provide U.S. Government Support associated with Rustici Content Controller for the full period of performance in accordance with the manufacturer’s applicable commercial terms for U.S. Government customers.

No separate Government-specific service level agreement, response time, or support ticketing requirement is established under this SOW.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

Contractor access to classified information is not currently required under this SOW.

4.2 PERIOD OF PERFORMANCE

The Contractor must provide electronic access to the license renewal on November 15,2026.

The Rustici Content Controller must provide a one-year term.

4.3 PLACE OF PERFORMANCE

The primary place of performance is the Contractor’s facility. The Contractor must provide electronic delivery to the United States Coast Guard Force Readiness Command, Norfolk, Virginia, through the Designated Government Representative.

No onsite performance is required.

4.4 INTELLECTUAL PROPERTY

LAST UPDATED: 10/01/2026 PAGE 3/3

This SOW is for the purchase of a commercial software license renewal and associated support entitlement. The Government will receive only the license rights, access rights, and support rights provided under the applicable Rustici Content Controller commercial licensing terms for U.S. Government customers. This SOW does not require the Contractor to develop custom software, deliver source code, or create new intellectual property for the Government.

4.5 HOURS OF OPERATION

Contractor employees must generally perform all work between the hours of 0730am and 3:30pm EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees must be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will not furnish facilities, property, equipment, supplies, services, or information-system access to the Contractor in support of this purchase order. The Government will provide only the administrative contact information necessary for electronic delivery and receipt of the renewed license documentation.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and SOW 4.0.

7.0 GOVERNMENT ACCEPTANCE PERIOD

The Government Technical Representative will review the Contractor’s submitted documentation before acceptance.

7.1 ACCEPTANCE CRITERIA

The Government will accept the requirement when the Government Technical Representative verifies that:

1. The Rustici Content Controller license entitlement is active for the required quantity and one-year term;

2. U.S. Government Support is active for the required period of performance; and

3. The Contractor has provided the proof of license renewal required by section 2.3 of this

SOW.

7.2 GOVERNMENT REVIEW

The Government Technical Representative will have two business days after receipt of the required documentation to review the deliverables and provide acceptance or written notice of deficiencies.

7.3 CORRECTION OF DEFICIENCIES

If the Government identifies a deficiency, the Government Technical Representative will notify the Contractor in writing and identify the reason for non-acceptance. The Contractor shall correct the deficiency and resubmit the required documentation within two business days after receipt of the Government’s notice.