3c_Statement of Work.pdf

PR #: 60125PR260000253

STATEMENT OF WORK

LAST UPDATED: 09/02/2026 PAGE 1/4

STATEMENT OF WORK (SOW)

FOR

PURCHASE OF DISC CREDITS

1.0 GENERAL

1.1 BACKGROUND

The Leadership Development Center (LDC) Force Readiness Command (FORCECOM) located at 37 Mohegan Avenue New London, CT 06320 utilizes the Wiley-EPIC DiSC profile system as a foundational assessment tool across several of its approved leadership development curriculums. The issuance of individual DiSC assessments is highly integrated into course design, helping students understand behavioral styles, enhance communication, and drive positive cultural and leadership changes across the United States Coast Guard (USCG).

These assessments are critical performance and behavior metrics within the following approved courses:

• Chief Petty Officer Academy (CPOACAD)

• Chief Petty Officer Academy – Reserves (CPOACAD-R)

• Senior Enlisted Leadership Course (SELC)

• Mid-Grade Officer and Civilian Transition Course (MOCTC)

• Senior Leader Transition Course (SLTC)

• Leadership and Management School (LAMS)

• Apprentice Leadership Program (ALP)

This tool is used to execute critical leadership feedback to further student behavioral and cultural changes across the Coast Guard. On average, DiSC assessment is a tool allocated to 1,410 students annually.

1.2 SCOPE

The Contractor shall provide all resources necessary to furnish and allocate exactly 13,333 authentic Wiley-EPIC DiSC credits, Product Number W-800, into the existing USCG-LDC Wiley-EPIC administrator account. The scope of this requirement is limited to the delivery of commercial digital credits, allocation of those credits to the Government-designated Wiley-EPIC account, and standard commercial administrative support directly related to credit allocation, balance verification, and credit distribution issues. This requirement does not include instructional delivery, curriculum development, student management, personal services, access to USCG facilities, or access to USCG information systems.

1.3 OBJECTIVE

The objective of this requirement is to obtain Wiley-EPIC DiSC credits for use by USCG-LDC in support of approved leadership development courses and to have those credits allocated to the existing USCG-LDC Wiley-EPIC administrator account within 5 business days after award.

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2.0 SPECIFIC REQUIREMENTS/TASKS

The Contractor shall provide all personnel, supervision, management, materials, licensing, coordination, and other resources necessary to furnish and allocate exactly 13,333 Wiley-EPIC DiSC credits, Product Number W-800, to the existing United States Coast Guard Leadership Development Center account in the Wiley-EPIC system.

This requirement is limited to the purchase, delivery, allocation, and standard commercial administrative support associated with the DiSC credits. The Contractor shall not provide instructional services, curriculum development, student management, personal services, or access to any USCG facility, network, or information system.

2.1 TASK ONE: PROCURE WILEY-EPIC DISC CREDITS

The Contractor shall procure and provide exactly 13,333 authentic Wiley-EPIC DiSC credits, Product Number W-800, for use by the USCG Leadership Development Center.

The credits shall be:

1. Authentic Wiley-EPIC DiSC credits.

2. Procured through authorized commercial channels.

3. Suitable for use in the existing USCG-LDC Wiley-EPIC administrator account.

4. Available for Government use upon successful allocation to the USCG-LDC account.

5. Provided in the exact quantity of 13,333 credits.

2.2 TASK TWO: RECEIVE GOVERNMENT-PROVIDED ACCOUNT INFORMATION

Upon award, the Government will provide the contractor with the account information necessary to allocate the purchased Wiley-EPIC DiSC credits to the existing USCG- LDC Wiley-EPIC administrator account.

2.3 TASK THREE: ALLOCATE CREDITS TO THE USCG-LDC WILEY-EPIC

ACCOUNT

The Contractor shall allocate exactly 13,333 Wiley-EPIC DiSC credits, Product Number W-800, to the existing USCG-LDC Wiley-EPIC administrator account.

The Contractor shall complete allocation within 5 business days after contract award.

The current USCG-LDC account is associated with:

USCG-LDC

37 Mohegan Avenue New London, CT 06320 The Contractor shall ensure the credits are correctly allocated to the Government-designated account and are available for use by authorized USCG-LDC account administrators.

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2.4 TASK FOUR: PROVIDE STANDARD COMMERCIAL ADMINISTRATIVE

SUPPORT

The Contractor shall provide standard commercial administrative support related to the credits purchased under this contract.

Support shall be limited to:

1. Portal access issues related to allocation or credit availability.

2. Credit balance discrepancies.

3. Credit distribution issues associated with the purchased credits.

4. Confirmation of credit allocation.

5. Coordination with Wiley-EPIC support, as commercially available, to resolve credit-related issues.

The Contractor shall respond to Government support requests within 5 business day.

This support does not include:

1. Direct student management.

2. Student technical support unrelated to the purchased credits.

3. Instructor support.

4. Curriculum development.

5. Training delivery.

6. Data analysis of student assessment results.

7. Management of Government personnel.

8. Access to USCG facilities, USCG networks, or USCG information systems.

3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL

The Contractor shall provide qualified personnel to perform all requirements specified in this SOW.

4.0 FACILITY AND COMPUTER ACCESS

This request does not require the Contractor access to any US Coast Guard facility or computer system.

4.1 SECURITY

Contractor access to classified information is not currently required under this SOW.

4.2 PERIOD OF PERFORMANCE

The period of performance for this contract must not exceed 5 business days from the date of award.

4.3 PLACE OF PERFORMANCE

The Leadership Development Center (LDC) will use the Wiley-Epic website to distribute, track status and execute the independent evaluations that will be assigned to each

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student via a DiSC assessment. Students will perform the actions via an online process prior to attending in-person classes led by LDC instructors.

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will not furnish any resources to the Contractor in support of this contract.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment, and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and SOW 5.0.

7.0 GOVERNMENT ACCEPTANCE PERIOD

The designated government representative will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the designated government representative will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

7.1 The designated government representative will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the designated government representative of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

7.2 The designated government representative will have 5 business days to review deliverables and make comments. The Contractor shall have 5 business days to make corrections and redeliver.

7.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.