37 TRSS CATM LAUNDRY SERVICE -F2MTRD6090A001-Performance Work Statement.pdf

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX F2MTRD6090A001

SPECIFICATIONS

FOR

37 TRSS Combat Weapons Flight Laundry Cleaning Service

30 March 2026

PERFORMANCE WORK STATEMENT

JBSA-Chapman Annex

37 TRSS Combat Weapons Flight Laundry Cleaning Service

DRAFT

1. Scope of Work. The Contractor shall furnish all personnel, equipment, transportation, supplies, and supervision to provide bulk laundry services as specified herein, including pick-up and delivery.

1.1. The Contractor shall

1.1.1. All work under this contract shall be accomplished in accordance with current

1.1.1.1. (a) Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in

Health-Care Facilities

1.1.1.2. (b) Occupational Safety and Health Administration standards, Healthcare Laundry Accreditation

Council (HLAC)

1.1.1.3. (c) any other applicable federal, state, and local regulations and guidelines.

1.1.1.4. Not be required to be certified by HLAC but must meet the standards defined in the standard.

1.1.2. Provide two large laundry bins for unit as part of the service which will be stored in Bldg. 930.

1.1.2.1. The bins will be large enough to accommodate minimal 200 pounds requirement.

1.1.3. Pick up lead contaminated laundry from inside Bldg. 930 twice a week on Tuesday and Thursday or next available day if Tuesday and Thursday falls on holiday.

1.1.4. Drop off clean laundry inside Bldg. 930 twice a week on Tuesday and Thursday.

1.1.5. Ensure clean laundry is sanitized and plastic wrapped bundles.

1.1.6. Contact Contracting Office Representative (COR) with any questions.

1.1.7. The contractor shall not use government telephones for personal reasons or for any toll or long-distance calls.

1.1.8. The Government will properly mark all items to ensure they are returned to their owners prior to picking up.

1.2. Contractor Representative.

1.2.1. The Contractor shall provide a point of contact that shall be responsible for the performance of the work.

1.2.2. The point of contact and the alternate shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

1.2.3. When the contractor desires to work at other than standard times, a written request shall be submitted to the

Contracting Officer for approval.

1.2.3.1. Written approval from the Contracting Officer must be received before proceeding with the work.

1.2.3.2. The request shall be submitted at least five (5) workdays prior to the proposed performance of work, and it shall indicate the day/day, time/amount of work, and reason why performance is necessary during nonstandard hours

1.2.4. The COR is not authorized to make any changes to the contract's scope, price, or terms and conditions.

1.2.4.1. Any such changes must be made in writing by the Contracting Officer.

1.2.4.2. The name and contact information of the appointed COR will be provided to the Contractor upon contract award.

1.2.5. The Government shall not be bound by or liable for any costs incurred by the contractor for any services, supplies, or changes to the work that were not directed and authorized in writing by the Contracting Officer

(KO).

1.2.6. Only the Contracting Officer has the authority to obligate Government funds or direct any changes that affect the contract's price, scope, or delivery schedule

1.3. Transition Period.

1.3.1. On the initial day of performance, the contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

1.3.2. The contractor shall develop and maintain a quality control program to ensure custodial services are performed IAW commonly accepted commercial practices and services identified in this PWS.

1.3.3. Develop and implement procedures to identify and prevent non-performance and continual repeat of defective service.

1.3.4. Contractor shall develop quality control procedures addressing the areas identified in TE 1.

2. QUALITY CONTROL

2.1. Quality Assurance.

2.1.1. The Government will not exercise any supervision or control over the contractor’s employees performing services under this contract.

2.1.2. The COR shall inspect and evaluate the contractor’s performance to ensure services are IAW requirements set forth in this contract.

2.1.3. The COR will use a locally developed inspection report to record validation results.

2.1.4. Results of the validation then become the official Air Force record of the contractor’s performance.

2.1.5. The COR shall be responsible for initially receiving, validating and recording customer complaints.

2.1.6. When the contractor’s performance has not been acceptable, the COR will annotate the inspection report and notify the contractor’s Quality Control Inspector (QCI).

2.1.7. The service shall be re-performed by the contractor within 24 hours of notification and re-inspected by the COR.

2.1.8. The contractor QCI shall sign the inspection report, annotate corrective action and return to the COR within 24 hours.

2.2. Quarterly Inspection

2.2.1. This method requires the COR to accompany the “quarterly check”, evaluating the contractor during post requirement application testing. Inspections by the COR may be adjusted based on quality trends.

2.2.1.1. Any unsatisfactory inspections (defects result shall be recorded on a locally developed inspection report and the contractor shall re-perform the service after notification within two hours.

2.3. Customer Complaints

2.3.1. The COR will receive and investigate complaints.

2.3.2. The COR shall be responsible for initially validating customer complaints.

2.3.3. The COR shall make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and the contractor.

2.3.4. Validated customer complaints shall be re-performed within two hours of notification.

2.4. Performance Summary

2.4.1. The contractor’s performance will be assessed by measuring success in achieving defined performance objectives.

2.4.2. The Service Summary (SS) will be in accordance with AFI 63- 101, Acquisition and Sustainment Life

Cycle Management, AFI 10-601, Capabilities-Based Requirements Development and FAR Subpart

37.6, Performance-Based Acquisition.

2.4.3. The SDS and PWS provide information on contract requirements, the level of contractor performance, and the expected method of government validation and confirmation of services provided.

2.5. Government Remedies

2.5.1. The contracting officer will act IAW with terms and conditions established in the resultant contract for contractor’s failure to perform satisfactory services or to correct non-conforming services.

3. DESCRIPTION OF SERVICES

3.1. Bulk Laundry Service.

3.1.1. Laundry Services.

3.1.1.1. Laundry service shall be provided to 37 TRSS/CWF and delivery to Bldg. 930.

3.1.1.2. The lead contaminated laundry shall be picked up, processed, cleaned, dried, packaged and returned the next scheduled delivery in accordance with Technical Exhibit 1.

3.1.1.3. For example, if the lead contaminated laundry were picked up on Thursday 0830, the lead contaminated laundry shall then be processed, cleaned, dried, packaged, and returned at the next scheduled delivery.

3.1.1.4. The Government will only provide laundry for processing in quantities of not less than the weight agreed to on the BPA price list for each separately priced item.

3.1.1.5. The minimum weights shall be written as “clean” weights, meaning the weight of clean laundry returned by the contractor.

3.1.1.6. If the Government is unable to provide the minimum quantity of laundry, then the Government shall inform the contractor as such at least 24 hours prior to the next scheduled pickup and the pickup shall be cancelled at no additional cost to the Government.

3.1.2. Discrepancies

3.1.2.1. Any discrepancy in weight beyond 90% (+/- 2.5%) return of clean laundry versus soiled laundry shall be annotated at the time of delivery (e.g. for laundry, 100 lbs. of lead contaminated laundry was picked up 90 lbs. (+/- 2.5%) of clean laundry shall be returned).

3.1.2.2. Shortages shall be rectified within 48 hours of being identified.

3.1.2.3. Unresolved shortages will be identified in writing to the Contracting Officer for appropriate action.

3.1.2.4. All Government owned laundry products that are lost or missing while in the Contractor’s possession shall be replaced at the Contractor’s expense.

3.1.2.5. All personal or Government property, to include money that is found in the laundry shall be returned to the Government.

3.1.2.6. Unresolved shortages will be identified in writing to the Contracting Officer for appropriate action.

3.1.3. Process of Receiving and Returning Laundry

3.1.3.1. Laundry shall be received, processed by the Contractor, and returned to the Government as follows:

3.1.3.2. Lead contaminated laundry shall be weighed at Bldg. 930 on Government-owned scales.

3.1.3.3. The weight will be recorded on a laundry tracking sheet supplied by the Government prior to the

Contractor loading the laundry onto their vehicle.

3.1.3.4. Separate tracking sheets shall be used for Lead contaminated laundry facility.

3.1.3.5. The cart number, soiled cart weight (identified separately), and the total weight shall be entered on the tracking sheet.

3.1.3.6. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of pick-up.

3.1.3.7. A copy of each completed laundry tracking sheet shall be furnished to the Contractor, and a copy shall be maintained by the Government.

3.1.3.8. Contractor personnel shall be responsible for physically transferring lead contaminated laundry into the Contractor's vehicle.

3.1.3.9. The Contractor shall pick up unsorted and contaminated laundry in contractor provided laundry bins and unsorted and contaminated items in contractor provided laundry bins.

3.1.3.10. All contaminated laundry products shall be cleaned, sanitized, and processed in strict accordance with federal, state and local laws as well as healthcare industry standards.

3.1.3.11. Washing formulas shall be strictly adhered to ensure proper cleaning of all articles without damage to the article.

3.1.3.12. The Contractor shall ensure that all operators of Contractor-owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control.

3.1.3.13. Lead contaminated and clean articles shall be physically separated if transported in the same vehicle and dropped off/picked up to Bldg. 930.

3.1.3.14. The Contractor shall provide each month a summary to the Government Point of Contact of all processed lead contaminated and clean laundry weights.

3.1.3.15. Disparities between the weights of the soiled and clean laundry that are beyond the healthcare industry standards or range shall be investigated and corrected.

3.1.3.16. Any disagreements that cannot be resolved shall be directed to the Contracting Officer for resolution.

3.1.3.17. Any items that have stains that cannot be removed during normal washing procedures shall be rewashed as special items for stain washing with Government approval (i.e. Contractor will cull out torn and stained and send back to Government, and Government can then decide what to send to Contractor to Stain Wash).

3.1.3.18. Laundry shall be free of lead contamination and stains, where “free” means what can be reasonably removed from the normal laundry process; un-removable stained items will be noted.

3.1.3.19. Any damaged items shall be noted for replacement and packaged separately.

3.1.4. Service Response Time.

3.1.4.1. The Contractor’s response times shall be monitored by the Government.

3.1.4.2. The Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in this contract.

3.1.4.3. Service response times shall be computed from the time laundry is received by the Contractor at the government site until the time it is returned to the Government.

3.1.5. Corrective Action. The Contractor shall take prompt actions to correct any services or products provided to the Government that does not conform to the requirements of this contract.

3.1.6. Finished Work.

3.1.6.1. The Contractor shall assemble completed work into bundles and wrap the bundles for return to 37

TRSS/CWF accordance with the Technical Exhibit 1.

3.1.6.2. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

3.2. Piece Laundry and dry cleaning.

3.2.1. Pick Up and Delivery

3.2.1.1. The contractor shall pick up lead contaminated laundry and items for laundering or dry cleaning and deliver clean laundry items to Bldg. 930.

3.2.1.2. The turnaround time for all items shall be no longer than the next scheduled delivery, (e.g. Items picked up shall be returned the next scheduled delivery.)

3.2.2. Pick-Up

3.2.2.1. Lead contaminated laundry is processed by pound and will be accounted for by Government personnel who will record the weights on a laundry ticket supplied by the contractor.

3.2.2.2. This will be accomplished prior to pick-up by the contractor.

3.2.2.3. The Contractor shall verify the weights and countersign the ticket to indicate agreement.

3.2.2.4. Contractor personnel shall be responsible for physically transporting contaminated laundry into the contractor’s vehicle.

3.2.2.5. A copy of each completed laundry ticket shall be issued to the Government.

3.2.3. Delivery

3.2.3.1. Laundry items processed by count will be counted by government personnel at the time of delivery to

Bldg. 930.

3.2.3.2. All other items will be weighed appropriately and recorded on a laundry ticket provided by the contractor.

3.2.3.3. The contractor shall verify counts and sign the ticket to indicate agreement.

3.2.3.4. A copy of each completed laundry ticket shall be issued to the Government.

3.2.4. Vehicle Interior

3.2.4.1. Lead contaminated items and clean items shall be physically separated if transported in the same vehicle at the same time.

3.2.4.2. All clean items are to be protected from contamination and soiling during transit to Bldg. 930.

3.2.4.3. After transporting dirty/lead contaminated laundry, the vehicle interior shall be cleaned and sanitized before loading the clean articles.

3.2.4.4. Interior of vehicles shall be free of any holes to prevent dust and dirt during transportation.

3.2.5. Workmanship and Sanitation

3.2.5.1. Delivered finished articles shall conform to the generally accepted industry standards for quality of cleanliness, finish, and appearance.

3.2.5.2. All work performed shall be done under sanitary conditions.

3.2.5.3. The items shall be clean not only in the sense of being free from lead contaminations, stains and objectionable odors, but also free from excess cleaning chemicals, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms.

3.2.5.4. Each item shall be clean, dry, and free of foreign lint, scorch marks, and other damage to the fabric.

3.2.5.5. Articles shall smell fresh and clean and be free of objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements.

3.2.5.6. Fabrics shall be free of excess soap, bleach, etc.

3.2.6. Finished Work

3.2.6.1. The Contractor shall be responsible for all finish operations as prescribed in this PWS.

3.2.6.2. The Contractor shall assemble completed work into bundles and wrap the bundles for return to 37

TRSS/CWF flight as indicated in TE 1.

3.2.7. Re-performance of Laundering

3.2.7.1. In the event services do not conform to this contract, re-performance of the services shall apply.

3.2.7.2. Any items that do not meet the requirements in the Performance Work Statement shall be re-cleaned, repaired, or replaced at no additional costs to the Government.

3.2.7.3. Such items (found by the 37 TRSS/CWF personnel as opened packages) will be identified and relayed to the Government POC immediately after the unsatisfactory condition is discovered.

3.2.7.4. After items are re-cleaned, the contractor shall pack these items separately and identify by marking, “Reclean”.

3.2.8. Packaging: The packaging will be as indicated in TE 1.

3.2.9. Receiving, Marking, and Classifying

3.2.9.1. The laundry shall be (a) sorted by type (b) folded and stacked (c) wrapped and sealed in clear plastic.

3.2.9.2. Laundry products shall be bundled in accordance with Technical Exhibit 1.

3.2.9.3. The Government reserves the right to add, delete or change the size of the bundles.

3.2.9.4. Contractor and Government personnel shall validate each incoming and outgoing ticket for appropriate weight.

3.2.9.5. Government and Contractor will circle the incorrect quantity and write the correct weight next to it on the incoming ticket.

4. Address

37 TRSS/CWF

950 Patrol Road

Building 930

San Antonio, TX 78227

5. Site Program Manager/Point of Contact (POC)

5.1. The Contractor shall also remove all packaging materials from JBSA Lackland TX and shall be responsible for any refuse containers needed for trash and packing materials.

5.2. The contractor shall be responsible for returning the facility to its original state prior to cleaning and repairing any damage caused by the contractor’s personnel or equipment.

6. Hours of Operation.

6.1.1. Normal Hours. The Contractor shall be available to meet with Government personnel during normal duty hours of 6:30 A.M. to 4:00 P.M, Monday through Friday, except federal holidays, family/goal days and any planned closure days as indicated in PWS paragraph 1.1.3.

New Year's Day

Martin Luther King Jr's Birthday

President’s Day

Memorial Day

Independence Day

Juneteenth

Labor Day

Columbus Day

Veterans' Day

Thanksgiving Day

Christmas Day

6.1.2. Should the official holiday fall on Saturday then the observed holiday is the previous Friday. Should the official holiday fall on Sunday then the observed holiday is the following Monday.

6.1.3. Furthermore, any day designated by Presidential Executive Order as a holiday will also be observed.

7. ACCEPTANCE

Upon completion of the work, the contractor shall be subject to final acceptance by the Customer POC and

Contracting Officer and/or designee.

8. RECORDS MANAGEMENT

The Contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the AF Records Management procedures in Air

Force Instruction (AFI) 33-322, Air Force Manual (AFMAN) 33-363 and Air Force Instruction (AFI) 33-364 (or their subsequent replacements)".

9. CONTRACT MANAGEMENT

No changes in or deviation from the scope of service shall be affected without a modification executed by the

Contracting Officer authorizing such changes.

LIST OF TECHNICAL EXHIBITS

Technical Exhibit 1: Identification, Standard Packaging, and Method of Finish for Bulk Laundry, TECHNICAL EXHIBIT (TE) 1

IDENTIFICATION, STANDARD PACKAGING, AND METHOD OFFINISH FOR BULK

LAUNDRY

The following are the routine requirements for packaging of laundry and method of finishing for this contract. Any other special packaging requirements or methods of finishing will be specified in writing at the time that service is requested.

Definitions of abbreviations for methods of finish are as follows:

B Bundled F Folded W Shrink-Wrapped

The items listed in Technical Exhibit 1 will be included in the laundry service. Weights are listed in pounds. Additional

Instructions: Packaged amounts less than the quantities specified will be identified on the bundle.

BULK LAUNDRY

ITEM WEIGHT PER

PIECE

NUMBER

PER BUNDLE

SPECIAL

HANDLING

OCP Coats 1.50 10 F, B, W

OCP Pants 1.70 10 F, B, W

Brown T-Shirt 0.38 20 F, B, W

Overalls 2.50 5 F, B, W

Civilian Shirt 0.38 10 F, B, W

Civilian Pants 1.70 10 F, B, W

Civilian Jackets 1.75 5 F, B, W

End of Performance Work Statement DRAFT