FSS-65-II-A - Bruno Independent Living Aids Inc. - 36F79721D0099

DEPARTMENT OF VETERANS AFFAIRS

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ™, a menu-driven database system. The INTERNET address for GSA Advantage! ™ is GSAAdvantage.gov

Medical Equipment and Supplies

FSC Group 65, Part II, Section A

FSC Class: 6515

Contract Number: 36F79721D0099

Contract Period: 3/1/2021 – 2/28/2026

(For more information on ordering from Federal Supply Schedules, enter the following address into your web browser:

http://gsa.gov/portal/category/100623)

Bruno Independent Living Aids

1780 Executive Drive

Oconomowoc, WI 53066

Phone #: 877-245-2838

Fax #: 262-333-8480

Email: va.solutions@bruno.com www.bruno.com

Business Size: Small

2. Maximum order: $50,000

3. Minimum order: $50 or one (1) unit

4. Geographic coverage (delivery area): 48 contiguous states including Washington, DC and point of exportation to Alaska, Hawaii, and Puerto Rico

5. Point(s) of production (city, county, and State or foreign country):

Oconomowoc, WI 53066 (Waukesha County)

6. Prices shown herein are Net

7. Quantity Discounts: For a bulk order of 20 or more SRE units, the shipping charge will be reduced to $45 per unit.

8. Prompt Payment Terms: Net 30

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold:

Accepted at all dollar amounts

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Accepted at all dollar amounts

10. Foreign items (list items by country of origin): Not Applicable

11a. Time of delivery: 15 days After Receipt of Order (ARO) -SRE items, 42 days ARO -CRE/VPL items

11b. Expedited delivery: 10 days ARO -SRE items, 21 days ARO -CRE/VPL items. No additional charge from standard delivery. Faster than 10 or 21 day expedited delivery is possible where the government pays the difference between standard and the faster than normal expedited time.

All items in this pricelist are available for expedited delivery.

11c. Overnight and 2-day delivery is available for all products. Additional charges for shipping and associated fees are the responsibility of the government. The schedule customer may contact Bruno Independent

Living Aids for overnight and 2-day delivery charges.

11d. Urgent requirements: Agencies can contact Bruno Independent Living Aids for urgent delivery and emergency situations.

12. FOB Point(s): FOB Destination to the 48 Contiguous states and to the Point of Exportation for AK, HI, and PR.

13a. Ordering address: 1780 Executive Drive Oconomowoc, WI 53066

13b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8-405-3

14. Payment address:

Bruno Independent Living Aids

PO Box 68-5086

Milwaukee, WI 53268-5086

Phone #: 877-245-2838

Fax: 262-333-8480

15. Warranty Policy: Warranty terms are covered by the Government's warranty and limitation of liability terms as outlined in solicitation clause 52.212-4 sections (o) and (p) and supplemented by Bruno Independent Living Aids, Inc’s warranty as stated in the attached document “Warranty-RGP.pdf."

Returned Goods Policy: Please see attached document “Warranty-RGP.pdf.”

16. Export packing charges, if applicable: Not Applicable

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): Accepted above the micro-purchase threshold

18. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

19. Terms and conditions of installation (if applicable): Negotiated at the ordering level

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Government can purchase repair parts at wholesale (dealer) price, FOB our dock, delivery charges are added to the invoice. Bruno Independent Living Aids will accept the government credit card without additional discounts.

20a. Terms and conditions for any other services (if applicable): Not Applicable

21. List of service and distribution points (if applicable): Oconomowoc, WI

22. List of participating dealers (if applicable): Not Applicable

23. Preventive Maintenance (if applicable): Not Applicable

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information

Technology (EIT) supplies and services and show where full details can be found (e.g., contractor’s website or other location). The EIT standards can be found at www.Section508.gov/ : Not Applicable

25. Data Universal Number System (DUNS) number: 121597462

26. Notification regarding registration in System for Award Management (SAM) database: Yes, registered http://www.section508.gov/

Other Information:

Rental / Lease Terms: N/A

Training: Offered as part of the installation

Service Agreement: N/A

(Units in bold typeface)

SIN Product Number Product Description

FSS

Price

A-76 CRE-2120 Straight or Straight w/Top-Bottom

Overrun (includes 20 ft)

Straight Top or Bottom Overrun

$7,604.11

A-76 CRE-2120E Straight or Straight w/Top-

Bottom Overrun (includes 20 ft)

Straight Top or Bottom Overrun - Exterior

$9,394.45

CRE-2130 Straight w/Intermediate Landing

(includes 25 ft)

Straight Intermediate Landing

$8,302.68

CRE-2130E Straight w/Intermediate Landing

(includes 25 ft)

Straight Intermediate Landing -

$10,048.12

CRE-2140 90 Degree Turn (flat & spiral;

includes 25 ft)

90° Turn (Outside/Inside)

$9,671.68

CRE-2140E 90 Degree Turn (flat & spiral;

includes 25 ft)

90° Turn (Outside/Inside) - Exterior

$12,268.17

CRE-2150 180 Degree Turn (flat & spiral;

includes 30 ft)

180° Turn (Outside/Inside)

$10,579.74

CRE-2150E 180 Degree Turn (flat & spiral;

180° Turn (Outside/Inside) -

$13,395.68

CRE-2170 Large Radius Turn (flat & spiral;

Custom Radius Turn (Outside/Inside) (Up to 180° turn)

$14,306.94

CRE-2170E Large Radius Turn (flat & spiral;

Custom Radius Turn (Outside/Inside) - Exterior

$16,073.67

SRE-2010

Electra Ride Elite

$3,127.12

A-76 SRE-2010C

Commercial Electra Ride Elite

$3,608.93

A-76 SRE-2010E

Electra Ride Outdoor Elite

$3,949.01

A-76 SRE-3050

Elan Straight Rail Stairlift

$2,258.87

VPL-3153

Standard VPL Max 53"

$5,111.08

VPL-3153B

Battery VPL Max 53"

$5,863.73

VPL-3175

Standard VPL Max 75"

$5,723.03

VPL-3175B

Battery VPL Max 75"

$6,441.37

VPL-3210B

Battery VPL Max 123"

$9,405.38

A-76 Top or Bottom Overrun Top or Bottom Overrun $1,000.89

90 Park Position (Top or Bottom)

90° Park Position (Top or Bottom)

$1,682.58

180 Park Position (Top or Bottom)

180° Park Position (Top or Bottom)

$1,952.99

Add'l Straight Intermediate Landing

Add'l Straight Intermediate Landing

$1,421.99

Add'l 90 Turn

Add'l 90° Turn

$1,962.80

Add'l 180 Turn

Add'l 180° Turn

$2,239.16

Special Turns (Angle Other Than 90 or 180)

Special Bends (angle other than 90° or 180°)

$183.38

Rail Lengths Beyond Standard (per foot)

Additional Rail Beyond Standard (per foot)

$87.74

Additional Remote Controls

Add'l Remote Controls (2 included in standard price) (Standard or

Keyed)

$128.68

Large- 23 in width

Larger Seat - 23" (584 mm) Width Between Fixed Arms (2010/2110)

$317.47

Power Swivel

Power Swivel Seat (Swivels Up to 85 Degrees at Top Landing)

$524.64

Power Folding (Elite)

Power Folding Footrest (activated by folding the seat) (2010/2110)

$337.47

Wide Footrest

Larger and Wider Footrest - 2" (51

mm) (left or right hand)

(2010/2110)

$107.49

Mid Park

Mid Park and Charge - Includes Charge Station and Call/Send

Transmitter

$222.48

Vinyl Upholstery

Vinyl Upholstery color options (Charcoal, Espresso, Cream, White)

(Not available on Outdoor Units (Not available on XL seat option)

$207.50

Std. w/ Overspeed

Meets 7.8 Safeties and Governors (overspeed) product requirement per ASME A18.1 - 2017 standard

$289.97

Additional Turn on Radius

Additional Turn on Radius

$3,041.70

SRE-K-2160

Power Footrest Switch (located in seat arm) (2010/2110)

$27.50

Second Charger

Additional Charger (Required for rail lengths exceeding 40ft)

(2010/2110)

$234.97

SRE-20980

4 Point Harness (2010/2110)

$419.96

Wide Power Footrest

Wide Power Footrest Assembly (left or right hand) (2010/2110)

$444.95

CRE-K-2142 (Keyed)

Keyed/Exterior RF Repeater Kit (Outdoor Only) (Required on rails exceeding 40', optional on rail lengths <40') (2010/2110)

$457.46

CRE-K-2141 (Std.)

RF Repeater Kit - Required on rails exceeding 40', optional on rail lengths less than 40'

$445.46

Additional Repeater Remote Control

Add'l RF Repeater Remote Control

$163.34

A-76 Custom Color Custom Color Rail and Carriage $3,999.60

Keyed Remote Controls

Keyed Remote Control Upgrade (2) (Included with Outdoor CRE)

$217.48

Anodized Manual Folding

16' (4.9 m) Anodized Manual Folding Rail

$507.33

Anodized Power Folding

16' (4.9 m) Anodized Power Folding Rail

$1,014.89

18' Anodized Manual Folding

18' (5.5 m) Anodized Manual Folding Rail

$652.43

18' Anodized Power Folding

18' (5.5 m) Anodized Power Folding Rail

$1,154.52

20 ft kit

Anodized Rail Kit - 20' (6.1 m)

$192.48

Adjustable Clamps

Adjustable Clamps

$44.99

Keyed Transmitter

Keyed Remote Controls (2) (3050)

$217.48

Power Folding (Elan)

Power Folding Footrest (activated by folding the seat) (3050)

$407.46

SRE-K-3060

Power Footrest Switch (located in seat arm) (3050)

$24.99

36 x 54 Platform

36" x 54" (914 mm x 1372 mm) Platform

$362.06

36 x 60 Platform

36" x 60" (914 mm x 1524 mm)

$536.20

42 x 60 Platform

42" x 60" (1067 mm x 1524 mm)

$651.69

90 Deg (Adjacent) Platform

90°/Adjacent Platform

$340.96

Platform Gate

Platform Gate (unenclosed applications only)

$728.67

Platform Gate Operator & Wiring Kit (w/Timer)

Platform Gate Operator (includes timer assembly) (unenclosed applications only)

$1,886.31

36 in EMI Top Gate

36" (914 mm) wide inside opening Top Landing Gate with Rocker

Control

$778.17

36 in ESI Top Gate

36" (914 mm) wide inside opening

Control and Electric Strike Interlock Top Gate

$1,336.36

42 in EMI Top Gate

42" (1067 mm) wide inside opening

Control (required for 90° / adjacent platforms)

$931.01

42 in ESI Top Gate

42" (1067 mm) wide inside opening

Control (required for 90° / adjacent platforms) and Electric Strike Interlock Top Landing Gate

$1,492.60

VPL-K-3302

Door/Gate Operator

$1,451.85

Electro Mechanical Interlock

Electro Mechanical Interlock (gate or door not provided by Bruno) (wiring kit included) (LH or RH)

$516.94

GAL Electro Mechanical Interlock

Electro Mechanical "GAL" Interlock (gate or door not provided by

Bruno) (LH or RH) (Top Landing)

$516.94

Paddle Control with Emergency Stop

Paddle Control with Emergency Stop

$90.74

Rocker Control with Emergency Stop and Audio/Visual Alarm

Rocker Control with Emergency Stop and Audio/Visual Alarm

$181.48

Paddle Control with Emergency Stop and Audio/Visual Alarm

Paddle Control with Emergency Stop and Audio/Visual Alarm

$263.97

Rocker Switch (LC)

Landing Call/Send Surface Mount with Rocker Control

Paddle (LC)

Landing Call/Send Surface Mount with Paddle Control

$263.97

Remote Rocker Switch (no controls on door/gate)

Remote Landing Call/Send Surface Mounted Rocker Controls (no controls on door/gate)

Cold Weather Package (AC Units)

Cold Weather Package (AC Units)

$126.48

Cold Weather Package (DC Units)

Cold Weather Package (Battery Operated)

$411.06

A-76 VPL-K-3160

Brush Kit 4' VPL (Low Rise)

$294.00

A-76 VPL-K-3161

Brush Kit 6' VPL (Low Rise)

$357.47

A-76 VPL-K-3242

Brush Kit 10' VPL

$574.69

A-76 3 Year

3 Year limited ext. warranty

$719.93

5 Year (Low Rise)

5 Year limited ext. warranty (Low Rise)

$1,714.82

A-76 5 Year (Tall)

5 Year limited ext. warranty (Tall)

$2,409.76

34AH Package (Low Rise Residential)

34AH Battery Package Upgrade (battery-powered units only)

(Comes standard on tall units)

$211.73

Flood Sensor Kit

Flood Sensor Kit (Used on all VPL models)

$87.12

A-76 Flood Zone Tower

Flood Zone Tower

$371.22

Handrail

Second Handrail (one included with unit, not available on 90°/Adjacent

Platform)

$103.45

A-76 VPL-31119

Tool for Manual Lowering Device

$126.48

A-76 Pit Switch

Pit Switch

$173.24

Order disclaimers and changes to terms and conditions for Bruno CRE products

All Bruno CRE units are custom designed and built based upon specific dimensions of the client’s staircase.

Due to the custom nature of these products, there are some variances to our standard ordering policy and return fees specifically for the CRE product category. These disclaimers/ordering policies include:

1) Bruno Independent Living Aids cannot accept an order until a site evaluation has been completed by an authorized Bruno dealer.

2) Bruno Independent Living Aids has a specific policy towards custom orders that are cancelled after receipt of order but prior to shipment of product:

1. Once the site drawings are complete, a cancellation fee of $350 will be charged for the Engineering layout of the product and application.

2. Once the drawings have been accepted and the unit is placed into production, a 50% cancellation fee will be charged for raw materials, fabrication, and assembly.

3) Other changes (and corresponding paragraph number) from original contract terms and conditions:

1. Item (f) Delivery Time: 42 days after receipt of order

2. Item (g) Expedited Delivery: 21 days after receipt of orders

3. Item (k) Return/Exchange Goods Policy: As noted following paragraph 4 of our Returned Goods Policy, “Custom and Special orders cannot be returned for credit.” All rail components of the unit are considered custom and cannot be returned and/or exchanged for credit.

BRUNO GOLD GOVERNMENT WARRANTY for Indoor Stairlift

Lifetime Major Components — 2 Year Parts

Bruno Independent Living Aids, Inc. (Bruno) is confident in its USA-designed and built stairlift units and is pleased to provide the recipient of a new Bruno Stairlift with the following “Industry Leading” warranty.

The quality of parts used, along with the care of Bruno’s employees in constructing Bruno’s products, allows

Bruno to provide the following warranty coverage to the recipient of the new Bruno Stairlift:

◊ All Parts, other than Major Components, are/will be free of defects in material and workmanship for a period of two (2) years after the date of installation by a Bruno Authorized Dealer.

◊ All Major Components, which include the motor, gearbox drivetrain and stationary rail system of the

Bruno Stairlift, are/will be free of defects in material and workmanship for the lifetime of the Bruno

Stairlift and as long as the original recipient owns the Stairlift. Major Components do not include optional equipment

◊ All labor, to be provided by a Bruno Authorized Dealer, to address any defect of the Bruno Stairlift is covered for the first thirty (30) days after installation thereof by a Bruno Authorized Dealer.

◊ All Bruno warranties begin on the date of installation of the Bruno Stairlift by a Bruno Authorized

Dealer but that date should be no later than 14 months after it was shipped from the factory.

Bruno Authorized Dealers are trained to evaluate your unique situation and then install the best Bruno

Stairlift to meet your needs. The trained installation and service technicians employed by a Bruno Authorized

Dealer have the appropriate equipment and resources needed to correctly install and maintain the Bruno

Stairlift.

WHAT IS NOT WARRANTY COVERAGE:

◊ Damage to units caused by misuse, abuse, accidents, neglect or modifications NOT made by a Bruno Authorized

Dealer.

◊ Consumable items such as remote batteries

◊ All labor by a Bruno Authorized Dealer after the first thirty (30) days since installation.

◊ Reasonable wear and tear.

ADDITIONAL NOTES:

◊ All Service and Warranty must be brought to the attention of Bruno and the ordering facility. To ensure warranty coverage all maintenance and repair work on the Bruno Stairlift, other than maintenance provided by the recipient as called for in the Operator’s Manual, should be performed by a Bruno Authorized Dealer.

◊ In no event shall Bruno be responsible for consequential damages, whether such damages arise based on claims based on contract or warranty

◊ Bruno, in coordination with the ordering facility, reserves the right to replace, repair, or, if not commercially practical and/or feasible, to elect to refund the ordering facility the purchase price of the Bruno Stairlift.

◊ This warranty gives the recipient specific legal rights. Bruno specifically does not authorize any person to extend the time or scope of this warranty.

For further information regarding this warranty, please contact Bruno using the contact information shown below:

Bruno Independent Living Aids, Inc.® Attn: Service Department 1780 Executive Drive Oconomowoc, Wisconsin 53066 Tel. 1-800-882-8183 toll free

BRUNO GOLD GOVERNMENT WARRANTY FOR OUTDOOR AND CUSTOM

RAIL STAIRLIFT

5 Years Major Components — 2 Year Parts

Bruno Independent Living Aids, Inc.© (Bruno) is so confident in our USA designed and built units that we provide every recipient of a new Bruno stairlift with the following "Industry Leading" warranty for your peace of mind.

The quality of parts we use and the care our employees take allow Bruno to provide the recipient of its new Bruno

Stairlift with a 2-year warranty that all parts are free of defects in material and workmanship.

Because of the reliability found in Bruno's Stairlift product Bruno is able to provide the recipient with an extended 5-year warranty of the Major Components of the product, to include the motor/ gearbox drive train and rail system. Bruno's warranty periods begin with the date of the installation of the Bruno Stairlift.

Bruno Authorized Dealers are trained to evaluate your unique situation and then install the best Bruno product to meet your needs. The trained installation and service technicians employed by Bruno Authorized Dealers have the appropriate equipment and resources needed to correctly install and maintain your new stairlift and are the first contact for any warranty or service needs.

SPECIFICS OF THE WARRANTY COVERAGE:

o All Parts are free of defects in material and workmanship for a period of two years after the date of installation.

o All MAJOR COMPONENTS are free of defects in material and workmanship for a period of five years after the date of installation.

o All labor to address any product defect by a Bruno Authorized Dealer is covered for the first 30 days after installation.

o Damage to units caused by misuse, abuse, accidents, neglect or modifications NOT made by a Bruno Authorized

Dealer.

o Consumable items such as remote batteries.

o All labor by a Bruno Authorized Dealer after the first 30 days since installation.

o Reasonable wear and tear.

All Service and Warranty issues must be brought to the attention of Bruno and the ordering facility. To ensure warranty coverage all maintenance and repair work on the Bruno Stairlift, other than maintenance provided by the recipient as called for in the Owner’s Manual, must be performed by a Bruno Authorized Dealer.

o In no event shall Bruno be responsible for consequential damages, whether such damages arise based on claims based on contract or warranty.

o Bruno reserves the right to replace, repair or, if not commercially practical and/or feasible, to elect to refund the purchase price in coordination with the ordering facility.

o This warranty gives the recipient specific legal rights. Bruno specifically does not authorize any person to extend the time or scope of this warranty.

For more detailed information regarding this warranty, please contact Bruno by writing:

Bruno Independent Living Aids, Inc.

Attn: Service Department

1780 Executive Drive

Oconomowoc, WI 53066 USA or call: 1-800-882-8183 toll free

BRUNO GOLD GOVERNMENT WARRANTY FOR VERTICAL PLATFORM LIFT

2 Years Major Components — 1 Year Parts

Bruno Independent Living Aids, Inc.© (Bruno) is so confident in our USA designed and built units that we provide every recipient of a new Bruno Vertical Platform Lift with the following "Industry Leading" warranty for your peace of mind.

The quality of parts we use and the care our employees take allow Bruno to provide the original buyer of its

Bruno Vertical Platform Lift with a 1-year warranty that all parts are free of defects in material and workmanship.

Because of the reliability found in Bruno's Vertical Platform Lift product Bruno is able to provide the original buyer with an extended 2-year warranty of the Major Components of the product, to include the motor, Acme screw and drive nut, brake, pulleys, belt and screw bearings. Bruno's warranty periods begin with the date of the installation of the Bruno Vertical Platform Lift.

Bruno Authorized Dealers are trained to evaluate your unique situation and then install the best Bruno product to meet your needs. The trained installation and service technicians employed by Bruno Authorized Dealers have the appropriate equipment and resources needed to correctly install and maintain your new vertical platform lift and are the first contact for any warranty or service needs.

SPECIFICS OF THE WARRANTY COVERAGE:

o All Parts are free of defects in material and workmanship for a period of one year after the date of installation.

o All MAJOR COMPONENTS are free of defects in material and workmanship for a period of two years after the date of installation.

o All labor to address any product defect by a Bruno Authorized Dealer is covered for the first 30 days after installation.

o Damage to units caused by misuse, abuse, accidents, neglect or modifications NOT made by a Bruno

Authorized Dealer.

o Consumables.

o All labor by a Bruno Authorized Dealer after the first 30 days since installation.

o Reasonable wear and tear.

All Service and Warranty must be brought to the attention of Bruno and the ordering facility. To ensure warranty coverage all maintenance and repair work on the Bruno VPL, other than maintenance provided by the recipient as called for in the Owner’s Manual, must be performed by a Bruno Authorized Dealer.

o In no event shall Bruno be responsible for consequential damages, whether such damages arise based on claims based on contract or warranty.

o Bruno reserves the right to replace, repair or, if not commercially practical and/or feasible, to elect to refund the purchase price in coordination with the ordering facility.

o This warranty gives the recipient specific legal rights. Bruno specifically does not authorize any person to extend the time or scope of this warranty.

For more detailed information regarding this warranty, please contact Bruno by writing:

Bruno Independent Living Aids, Inc.

Attn: Service Department 1780 Executive Drive

Oconomowoc, WI 53066 USA or call: 1-800-882-8183 toll free

RETURNED GOODS POLICY

NOTE: ALL REQUESTS MUST INCLUDE THE SERIAL NUMBER

FOR CREDIT TO BE CONSIDERED, THE RETURN AUTHORIZATION (RA) NUMBER MUST BE WTITTEN AND CLEARLY

VISIBLE ON THE OUTSIDE OF ANY BOX RETURNED TO THE ABOVE ADDRESS.

Returns that use standard UPS, Bruno will provide a call tag with RA number already attached. For LTL shipments being returned, the ordering facility must contact our Shipping Coordinator (Ext: 5349) or Bruno Service at 1-800-

656-0552.

RETURNED GOODS WILL ONLY BE ACCEPTED AND CREDITED ACCORDING TO THE FOLLOWING POLICY:

1.) UNAUTHORIZED RETURNS WILL BE REFUSED AND RETURNED TO THE ORDERING FACILITY, FREIGHT AT THE

ORDERING FACILITY’S EXPENSE.

2.) BRUNO MUST RECEIVE ALL ITEMS BEING RETURNED FOR CREDIT OR WARRANTY REPLACEMENT WITHIN 30 DAYS

OF THE RA ISSUE DATE.

3.) UPON RECEIPT, WARRANTY PARTS WILL BE THOROUGHLY INSPECTED. IF NO PROBLEM IS FOUND WITH THE

RETURNED PART(S), THE ORDERING FACILITY WILL BE CONTACTED AND NOTIFIED THAT THE PART(S) WILL BE

RETURNED OR CHARGED A 15% RESTOCK FEE (MINIMUM). PLEASE BE CERTAIN THAT THE PROBLEM IS LOCATED

BEFORE REQUESTING PARTS THAT MAY NOT BE NEEDED. ALL MERCHANDISE RETURNED WHICH WAS NEITHER SHPPED

IN ERROR NOR A WARRANTY ITEM WILL BE ASSESSED A MINIMUM 15% RESTOCKING FEE. ALL PRODUCT/PRODUCTS

THAT HAS/HAVE BEEN INSTALLED WILL BE REFUSED OR ASSESSED A MINIMUM 25% RESTOCKING FEE AT BRUNO’S

DISCRETION.

a. ANY UNIT OR PART THAT IS DELIVERED IN ERROR OR IS RETURNED AS A WARRANTY ITEM WILL NOT BE

ASSESSED A RESTOCK FEE. RETURN FREIGHT FOR ITEMS IN THIS CATEGORY WILL BE ASSUMED BY BRUNO

INDEPENDENT LIVING AIDS.

4.) PRODUCT MUST BE PACKAGED WITH CARE AND RETURNED IN GOOD CONDITION FOR CREDIT TO BE

CONSIDERED.

NOTE: Custom and Special orders cannot be returned for credit. Any product or part older than 60 days will not be considered for general return, for ANY reason other than warranty, due to product upgrades and changes.

DAMAGED GOODS CLAIMS:

VISIBLE DAMAGES/ LOSSES

DO NOT SIGN THE DELIVERY RECEIPT UNTIL ALL VISIBLE DAMAGE OR LOSSES ARE NOTED WITH THE DELIVERING

CARRIER’S DRIVER.

CONCEALED DAMAGES/LOSSES

YOU MUST NOTE AND ADVISE THE DELIVERING CARRIER OF THIS FACT IMMEDIATELY.

At the time both visible and concealed damages are noted to the delivering carrier, a request must be made by you for an inspector.

Do not move or discard the product, packing material, etc., until the inspector has provided you with a complete damage report. The carrier is responsible for damages and losses. Upon receipt of the damage report, Bruno will file a claim against the carrier for losses.

Do not return the damaged product to Bruno Independent Living Aids, as it will be refused, unless prior approval has been given by Bruno Independent Living Aids and a return authorization is given to you.

For further information on returns, damaged product or warranty policy contact the Bruno Service Department at

1-800-656-0552, our dedicated dealer service line.