FSS-65-II-C - HMC Dental Handpiece Repair Inc. - 36F79721D0097

DEPARTMENT OF VETERANS AFFAIRS

Federal Supply Service Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu driven database system. The INTERNET address for the GSA Advantage! is: www.GSAadvantage.gov.

Title: Dental Handpiece Repairs

FSC Group: 65II Schedule FSC Class: 6520, 6525, J065

Contract Number: 36F79721D0097 Contract Period:

Valid 2/15/21 through 2/14/26

HMC Dental Handpiece Repair, Inc.

461 Boston Street Ste C5 Topsfield, MA 01983

(800) 784-2211 (978) 88705800 Fax: (978) 887-1122 www.hmcind.com Contact for contract administration: lorinickerson@verizon.net email: hmcdentalrepair@verizon.net

Business size: Small, Woman-Owned

In conjunction with the GSA Pricelist the following details are being provided to assist in understanding of the type of service offered by HMC. HMC is a repair only facility. The company does not manufacture or sell any retail components. Consequently portions of the information requested on the GSA Pricelist for columns D, E,F,G,H and L is not tracked and considered not applicable (N/A). HMC’s base pricing is consistent for all customers and therefore also N/A for columns M,O and P.

If during the course of a standard repair additional issues are discovered HMC will immediately contact the customer. No additional work will be performed outside the initial agreed upon service unless approval by the customer is obtained.

HMC’s turnaround time, unless otherwise stated is 24-48 hrs from customer approval.

Warranty and Refund Policy HMC provides warranty on all work we perform. In the unlikely event that you should need to return a repaired or refurbished handpiece, under warranty, please read the following information.

Customer’s Responsibility:

1. Warranty claims must be returned to HMC for a complete failure evaluation.

2. Warranty claims may be rejected for misuse or abuse. This includes dropping the handpiece, improper maintenance procedures, improper sterilization procedures, and improper air speed from your dental unit.

3. Warranties must be claimed within the set warranty period for each particular product.

A. High Speeds - 3 months.

B. Slow Speeds/Motors - 6 months C. Contra Angles - 3 months D. Sonic Scalers - 3 months E. Electric Lab Handpiece - 4 months F. Electric Handpieces (for oral use) - 3 months

4. If possible please provide a copy of your invoice or the invoice number along with a description of the problem or failure.

5. Products claimed under warranty must have been serviced only by HMC.

HMC’s Responsibility

1. Products under warranty will be evaluated and corrected at no charge to the customer providing that the failure was not due to improper maintenance as prescribed by the manufacturer and is in compliance with the above mentioned Customer Responsibility.

2. All warranty products will be shipped within 24-48 hours of receipt.

3. All products under warranty will be returned to the customer free of charge including shipping costs.

Our customer’s satisfaction is a top priority for HMC. If you have any questions or concerns regarding this, or any other policy, please contact us @ 800-784-2211 or 978-887-5800.

Shipping Policy All orders are shipped Monday-Friday between 8am-5pm EST.

We use UPS, Fed-Ex, USPS Tracking information provided upon request if provided by the carrier.

Shipping to HMC: There is no charge when shipping to HMC if the pre-paid USPS shipping kits are used. Shipping kits are available upon request. Additionally shipping labels are available on the web-site (hmcind.com) and included with every returned handpiece. Please include repair forms along with handpiece(s) to assist with correctly processing the repair. Forms are available on HMC website (hmcind.com). Please note that HMC is not responsible for items damaged during shipment.

Shipping to Customer: Free standard shipping. Additional charges may apply for rush or expedited orders.