36C79124R0002_1.docx

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R699--Call Center Support Staff Services
Solicitation number
36C79124R0002
Issued by

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This presolicitation notice provides information about an upcoming solicitation for call center support staff services. The Department of Veterans Affairs Denver Logistics Center and Commodities and Services Acquisition Service intend to issue a request for proposal with number 36C79124R0002. Interested offerors should monitor www.sam.gov for the solicitation's release in the first quarter of fiscal year 2024, with responses due on the closing date specified. The requirement is classified under NAICS code 561422 for telemarketing bureaus and other contact centers, with a size standard of $25.5 million. The product service code is listed as R699 for administrative support. The resulting contract will be a single-award indefinite-delivery, indefinite-quantity vehicle evaluated based on technical capability, past performance, and price. The notice provides points of contact for the solicitation at the Denver office.

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Presolicitation Notice

SUBJECT*
Call Center Support Staff Services

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
80401-5621
SOLICITATION NUMBER*
36C79124R0002
RESPONSE DATE/TIME/ZONE
12:00 PM MOUNTAIN TIME, DENVER, USA
ARCHIVE
90 DAYS AFTER THE RESPONSE DATE
SET-ASIDE
SDVOSBC
PRODUCT SERVICE CODE*
R699
NAICS CODE*
561422
PLACE OF PERFORMANCE
80401-5621
POSTAL CODE
80401

COUNTRY

CONTACT INFORMATION

CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621

POINT OF CONTACT*

Contracting Officer Sandra McAnanay sandra.mcanany@va.gov

(303) 215-5246

ADDITIONAL INFORMATION

AGENCY’S URL
https://www.va.gov
URL DESCRIPTION
Department of Veterans Affairs

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

*=Required Field
Presolicitation Notice

Presolicitation Notice

PRESOLICITATION NOTICE

Solicitation Number:

36C79123R0002

Posted Date:

TBD

Response Date:

TBD

Archive Date:

TBD

Product Service Code:

R699 - Support – Administrative: Other

NAICS Code:

561422 – Telemarketing Bureaus and Other Contact Centers

THIS IS A PRESOLICITATION NOTICE ONLY AND NOT A SOLICITATION OR REQUEST FOR PROPOSAL (RFP) DOCUMENT. THE RFP/SOLICITATION PACKAGE WILL BE AVAILABLE AFTER THE CLOSING DATE OF THIS PRE-SOLICITATION NOTICE. PROPOSALS ARE NOT BEING SOLICITED OR ACCEPTED AT THIS TIME. CONTRACTORS SHOULD FOLLOW THE INSTRUCTIONS BELOW.

Contracting Office Address:

National Acquisition Center, Commodities & Services Acquisition Service (CSAS), 555 Corporate Circle, Golden, CO 80401

Description:

The Department of Veterans Affairs (VA) Denver Logistics Center (DLC) and Commodities and Services Acquisition Service (CSAS), intends to solicit the services of a Call Center Support Staff for DLC.

The Request for Proposal (RFP) number is 36C79123R0002. When issued, the RFP will be available for downloading from FedBizOpps website www.sam.gov/content/home. Telephone requests for the solicitation will not be honored. The tentative solicitation issue date and the anticipated closing dates are first (1st) quarter of Fiscal Year (FY) 2024. Interested offerors are advised to consult the solicitation for final dates and times.

The North American Industry Classification Standard (NAICS) is 561422 – Telemarketing Bureaus and Other Contact Centers with a Size Standard of $25.5 million. The Product Service Code is R699 - Support – Administrative: Other.

Offers from all responsible sources will be considered. Offerors must have a valid Contractor Unique Entity ID, or have the ability to obtain one, and a current registration in the Systems for Award Management (SAM) database at www.sam.gov/content/home.

The solicitation will result in the award of a single award indefinite-delivery-indefinite-quantity (IDIQ) contract. Proposals will be evaluated on the basis of best value to the Government considering Technical Capability, Past Performance, and Price.

Point of Contact:

Primary POC: Sandra McAnany, Contracting Specialist (36C791), Commodities and Services Acquisition Service, Phone No: 303-273-6217, E-mail Address: sandra.mcanany@va.gov

Secondary POC: Shawna Baumert, Contract Specialist, Commodities and Services Acquisition Services, Phone No: (303) 273-6236, E-mail Address: shawna.baumert@va.gov and Joanna Hudson-Lundquist, Contract Specialist, Commodities and Services Acquisition Service, Phone No: (303) 273-6225, E-mail Address: joanna.hudson-lundquist@va.gov.

*=Required Field
Presolicitation Notice

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Presolicitation Notice

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