36C79118R0009-0002004.pdf

Customer calls 877-881-7618

Customer hears “Thank you for calling VA” main message

VDN:8146

Vector: 76

Announcement:

System checks for status – Are we open.?

(Business hours, holiday, weather, meeting, Emergency)

Callers choice on

NVC - NVC ACR

Announcement:

Press 1 for Adverse Credit

Reporting

Press 2 for VISN 2 or VISN 16 Community Care Claims.

We are currently only able to process Community Care

Claims for VISNs 2 and 16.

Call goes to NVC Provider queue

VDN:8147

Vector: 77

Skill:40

Call goes to new NVC ACR Vet queue

VDN:8148

Vector: 77

Skill: 42

Queue Choice Announcement:

Call goes to NVC Vet queue

VDN:8151

Vector: 77

Skill:40

Call goes to NVC ACR – Provider queue

VDN:8150

Vector: 77

Skill:42

Queue Choice Announcement

Press 1 for Vet

Press 2 for Provider

Press 2 for Provider

Press 1 for VetSay the city and state of your VA Medical Center associated with this claim

Does the city/ state match to

V2 or V16?

Yes

The City and State you indicated does not align with any

V2 or V16 Facilities

No

Press 1 to enter the City and State again

Press 2 to return to the main menu

Press 3 to speak to a V2 or V16 Representative

Go back to main menu if nothing is selected

Page-1�